The Cross Keys Inn in Wiltshire

Lovely staff amazing food & drink really nice community run pub

Was very disappointed as could be a lovely pub, chicken bones on table,smashed glass on the floor in the bar area pub is very dirty even the car park which had rubbish all over it.

So we emailed phoned and used facebook to try and communicate with the pub but zero response. However we turned up hoping for food and beer and got zero food and the beer was awful. Asked about food for tomorrow night and they didn't know and couldn't be arsed to find out bloody ridiculous 🙄

Went on Saturday night & won't be returning anytime soon. Didn't realise it was easy to ruin ham chips & egg but the chef managed it! The ham was processed sandwich meat & tasted of nothing. The eggs under cooked to the point the white was still snotty looking! The chef also needs to remember people have allergies. The chicken burger on the menu didn't come with cheese yet there it was melted so much it blended with the dry coating on the burger. We had an appointment & needed to eat & run. Otherwise the food would of been sent back. It's a shame as this is the better pub in the village.

This pub is always closed! Even if their website says open and Google it is closed. Don't waste your time, plenty of good pubs nearby

I booked a table for my husband my mother in law and myself for 7.45 on a Friday evening. Got there to be told it was a Thai night and they were very busy. No tables left so we had to sit in the bar which was full and noisy. The menu was very limited but we ordered at 8pm. No food by 8.25. Staff member came over and said our food wouldn't be much longer. Still no food at 8.45. Told Staff that we were leaving They did apologise and said that it was busy due to the Thai night. I said that they shouldn't have taken my booking and she no we shouldn't have. Seemed very disorganised Won't go back

I don't normally write reviews but I felt this time things needed to be said. I booked online but when I got there there was no evidence of my booking, the pub was virtually empty. I ordered fish and chips, the fish was good but the chips were soggy and floating in grease, no tartare sauce either, only mayonnaise. The ladies toilets were out of order so had to use the mens, which obviously had not been cleaned, they were pretty horrible, please just give them a good clean! This was my 76th birthday treat, unfortunately I will not be going back.

Awful - really don’t bother! We pre booked for my birthday meal, (so they knew we were coming) they arrived late to unlock pub, (after the time we had booked our meal) we sat outside they tried to mow the grass while we were there, until we asked them not to. There were no menus, they tried to show us on lap top but it didn’t work. We felt like we were putting them out, very unorganised unhelpful and rude. We left to eat else where and I don’t have time to finish my drink but still had to pay for it even though they knew it was due to them we felt we had to leave

Awful choice, online menu looked great. Actual menu not so good. Yorkshire dried out, packet gravy tastes synthetic wedge of beef not sliced. Sorry won't bother again

Family friendly local off the main road but worth the short drive down the lane

Incredibly disappointed. We booked a meal at The Cross Keys after an extensive search for restaurants/ pubs with a good gluten free selection. The Cross Keys seemed to offer something a little bit different to the normal pub grub. The menu on their website offered many gluten free options like whipped feta, fondue, Korean beef, risotto etc. In reality they had nothing of the sort. The only gf mains were fish and chips or Caesar salad- exactly what we were trying to avoid. We ordered the only two options. Caesar salad with additional chicken for £4.... The chicken was not freshly cooked and out of a packet. The Caesar salad contained limp leaves and dressing only. Not even parmesan. I asked for the missing parmesan and I was brought out some grated soft smoked cheese.... Disgusting. The fish was very greasy. Despite being tempted by the promised gf sticky toffee pudding, we left after our mains.

Incredibly disappointed. We booked a meal at The Cross Keys after an extensive search for restaurants/ pubs with a good gluten free selection. The Cross Keys seemed to offer something a little bit different to the normal pub grub. The menu on their website offered many gluten free options like whipped feta, fondue, Korean beef, risotto etc. In reality they had nothing of the sort. The only gf mains were fish and chips or Caesar salad- exactly what we were trying to avoid (screenshot of online pub menu). We ordered the only two options. Caesar salad with additional chicken for £4.... The chicken was not freshly cooked and out of a packet. The Caesar salad contained leaves and dressing only. Not even parmesan. I asked for the missing parmesan and I was brought out some grated soft smoked cheese.... Disgusting. The fish was very greasy. Despite being tempted by the promised gf sticky toffee pudding, we left after our mains.

Amazing community run pub! Me and my family came down for good Friday. We all loved the food. Our waitress, Camilla, was amazing and seemed very knowledgeable. I tried “doom bar” which was on draft for the first time…highly recommend! I will be coming again!

The whole pub reeks of cigarettes. We had to leave

Visited on a Friday lunch time, very warm welcome on arrival from very pleasant staff member Carly ! nicely decorated dining area ! Very efficient service, drinks brought to our table and the battered haddock, chips and garden peas were absolutely delicious as was the Eton mess for pudding ! Reasonably priced for a very enjoyable lunch. Will return.

We booked here through a recommendation. My sister and I thought it would be a great sunday roast spot for Mother's Day and were were right! £22 for 2 courses we thought was a great price. We had a mixture of chicken, beef and pork roasts which were all excellent (although, we all do prefer cheesier cauliflower cheese). We had the apple crumble and 2 biscoff cheesecakes which was the perfect end to the lunch. The staff were young but all really friendly and efficient. Overall, a really well cooked lunch/dessert and very reasonably priced. We plan to return to try the normal dinner menu.

A warm welcome. Good food and great bits and pieces for the kids in the garden. There's a surprise in every little table. Food is outstanding.

This was the Worst food ever, bad quality and a really long wait, obviously do not know what Steak Frites is, clueless staff!

Wonderful Greek food authentic taste of the homeland, if this is the standard of food, need to revisit when they are doing a normal menu or Sunday lunch

Great food...although something missing from most plates...peas on fish & chips/ stuffing on roast chicken dinner.When asked for change of drinks, was told that it was what the waitress had poured....and seemingly couldn't be changed.Appaling customer service.

Very disappointed with the Sunday lunch here today. Service was slow, beef undercooked and so tough had to ask for a steak knife. Vegetables also undercooked, everything was lukewarm. We did complain and got a reduction on our meal but no apology from the manager, although the waitress was very apologetic. Several other tables were also complaining, it looked to us that they had taken too many bookings and couldn’t cope with the numbers. We won’t be returning.

We had the two course lunch menu. The food was very nice. It felt like you didn't get a lot for the money spent but none of us left hungry. Service could have been better. Just little things such as the waitress started clearing our plates without asking if we were finished. She took the bowl of sharing vegetables away before I had the chance to say that my daughter was still eating them. You are presented with the menu which shows all starters, mains and desserts available. There wasn't anything that appealed to me on the dessert side so I opted for a starter. My other daughter really wanted the apple crumble so she ordered her main and was told we could order dessert after. When the menu was brought round again we were told there was actually no crumble and it was a chocolate brownie instead. I would have chosen this over a starter and my daughter would have chosen a starter had she known in advance that the crumble wasn't available. With set menus I think it's handy to know before you start ordering what is and isn't available. The food is very nice though, especially the roast Pork and Halloumi Fries.

Visited for the first time tonight. The food was excellent, friendly family service. Would definitely come again, Highly recommend

This pub has been closed for several months, but it was worth the wait for it to open with a new team, wonderful Sunday lunch in a community owned pub which is family run. You can have a selection of starters mains and puddings, for a set price for 2 or 3 courses. This a very welcoming local pub with a great mixture of visitors and local all enjoying a drink and or food. Looking at the weekday menu a large selection of food which includes some light bites for those with a smaller appetite and for those who are gluten free /vegetarian and vegan there is option, well worth a visit

Ordered a white wine and was brought a red waitress said she couldn’t find the white I ordered, then she came back and offered me the wine I ordered in the first place. Meal not very warm but was replaced quickly. A boy of about 7 or 8 wandering around in a onesie following waitresses about and standing at the table staring at us, very un relaxing, I think he was one of the waitresses child. Waitresses didn’t seem to know what they were doing. Shame because it’s a quaint pub.

Booked a table for Father's Day, received the email confirmation, turned up and the pub was completely closed. We weren't the only ones, we met other groups of people in the car park who turned up for their Father's Day lunch.

Absolutely shocking. Do not even think of eating here. Food was dreadful sent it back as it was cold, then it was returned to the table obviously being microwaved. Inedible, gave it back and refused to pay for it. Paid for drinks and left.

Shocking place. Food was cold, sent it back. Two mins later returned back to us straight out of the microwave. In-edible, sent it back. No dinner for two of us out of a party of four. Paid for drinks and left.

Looking for a quiet country pub on our drive back from Devon and found the Cross Keys. It's a little community run pub for locals and is obviously the centre of their community. So, good to support we thought. The young lady serving was super friendly and polite, and although we were too late for food (finishes at 2) we sat in the lovely peaceful pub garden and enjoyed our drinks. The pub also has a milk vending machine and milkshakes as well as jars of jams and pickles etc. There is also a phone number to get burgers, both beef and venison and a other farm products. It's a feel good place and exactly how a quiet country pub should be.

Lovely country pub run by locals. Excellent food, nice interior and gardens. Friendly welcome. Shame it wasn't busier.

Lovely location and food. A few items missing off the menu but still enjoyed what we had.

A lovely, friendly local pub, great food and nice garden to sit in, toys for children in the summer

Wonder Mother’s Day lunch good choice of starters perfectly cooked beef for me and pork for my partner. To full today for a pudding but a good choice available Lovely mix of people enjoying lunch and locals enjoying a catch up Well worth a visit if you are not n the area

Lovely meal again at the Cross Keys. The burger is colossal and so tasty, the cottage pie to die for and the cod special... WOW! Seriously the food here is good - far better than anything around for a good few miles. Good selection of beer, friendly staff and a welcoming humdrum of locals. All round great country pub.

We met with friends at the Cross Keys as it was a half way point for the two of us. Firstly, it’s nice to see it’s a community pub. The staff member behind bar on our arrival was great all the way through from taking drink orders to food orders and bringing it over to the table. Attentive without being noticeable. Good menu selection, ham/egg/chips classic, lovely chunky fresh ham, vivid yellow fresh eggs. Fish and chips weren’t down a treat as well as 2 pie and mash. Reasonably priced, lovely surroundings, we all said it would be good to meet again for lunch and a catch up.

Lovely meal again at the Cross Keys. The burger is colossal and so tasty, the cottage pie to die for and the cod special…. WOW! Seriously the food here is good - far better than anything around for a good few miles. Good selection of beer, friendly staff and a welcoming humdrum of locals. All round great country pub.

Cosy, family friendly village pub. I love it here. They do a fantastic roast on a Sunday!!

Myself and my partner enjoyed our Sunday lunch, the starters were limited , but main courses and sweets had a good Sunday choice about them , who wants a big starter when the mains are excellent - I had the nut roast, with all the trimmings whils my partner had the fish and chunky chips , both portions were very good, I’m trying to stay off meat at the moment and I have to say the nut roast was excellent , we followed up with the amazing £14 cheese board for 2 , (there’s a £9 option for one person) The mains came in at a fair £15 price tag each ( the fish maybe cheaper ) and the portion was excellent , the 2 girls serving were really good and this had a typical Sunday pub feel , with a few people in the bar having a good old laugh and a few beers. We shiikd be visiting this area more in 2023 and knowing that the cross keys is close by is a plus. Any negative reviews about the price or quality of the food , is certainly unfounded with our experience today. Thanks for a great Sunday.

Nice village pub with car park. Nice Christmas decor and very friendly service. The food menu is good and states produce is locally sourced. Unfortunately it took some time to appear and my steak and ale pie consisted of nice gravy and good crusty pastry, but the meat was poor quality which is a shame.

A country pub that looked promising but failed to deliver. The meal was simply too expensive for its quality. Not somewhere I will return to in a hurry. A pie with vegetables. Under cooked vegetables that were actually a little crunchy, the meat was a little tough and mashed potato lumpy. .A simple burger and chips had an under cooked burger, very pink through the middle and it contained a small strip of plastic about 3.5cm long.

I returned to the Cross Keys having discovered it last month while on a business trip in the area. Loved the 'proper' homemade steak and ale pie, and the Butcombe Original ale on draught. Enjoyable quality food, relaxed atmosphere in a real 'local' pub with friendly welcoming staff. I'll be back.

One of the most beautiful and friendly pubs we have ever been in. Stunning part of the country, and the food is absolutely delicious. Eaten here four times now and every meal has been lovely. Staff also friendly and efficient. Highly recommend.

The place could do with an update, long wait for our food bit on slow side

Good food and friendly atmosphere

Food was great and pub was excellent

Brilliant lunch here today The chefs and barmaids You came out on top ran around for everyone including 44 military great food great atmosphere prices spot on and got plenty on our plate .. We loved chatting to Taffy and brought some of his chutney home to kent tomorrow Thanks again guys.. One day we will be back🙏

We eat here quite regularly and the food is of good quality and is tasty. It’s not cheap but where is nowadays. Unfortunately the pub, especially the garden, is all looking a bit tired and unkempt. There’s fresh and dry dog poo in the garden, a tired-looking bouncy castle and most of the pub benches are on their last legs - literally. The food is the saving grace and full credit to the chef.

Really impressed with this little place. Food was wonderful. Staff very friendly and attentive. Good selection of drinks and outside they had toys for kids!

My husband and I popped in yesterday for a drink. The young lady behind the bar was busy but said hello. Once she had finished with the previous customer we got ready to order our drinks however there was no acknowledgement that we were even there. She collected glasses, had a chat and then, last straw, served a customer who arrived at the bar after us. It was almost as though we were completely invisible. If she hadn't said hello to us I would have actually thought that she genuinely hadn't seen us. At this point we took our custom elsewhere. I probably wouldn't have left this review however a comment on their Facebook page went unacknowledged (much like us!) and presumably deleted as it no longer appears.

New to the area and was looking for somewhere to have a nice meal. Found it at the Cross Keys. Awesome food, warm welcoming attentive although not intrusive staff. Cant wait to go back. The Coopers

Fantastic choice of menu . Loads of gluten free options .Our food was cooked to perfection and the flavours were amazing .

Photos on maps made the beer garden look nice, but in reality it's very run down. The staff were nice.

Lovely food, friendly staff and locals, great atmosphere. Worth a pitstop! Vending machine with local produce and milk is a highlight!

A day off, so we went to this cracking little country pub. Really lovely barmaid and really great ploughmans. What a cracking beer garden too!

Nice little pub which does food not a massive menu but there should be something for most people friendly service ,enough parking and a beergarden

We visited whilst staying in the area, a lovely local pub which is run by the community and it shows. My boyfriend and I were able to get a table straight away, the pub is clean and well laid out. All staff are lovely and we couldn’t of asked for better. We both had a main meal of steak pie with mash and fresh vegetables which was very reasonably priced and it tasted amazing, easily the best pie we have had for a long time. Full of flavour the pastry wasn’t heavy but was a perfect compliment to the inside and the mash was perfectly soft. We couldn’t manage a pudding as we were too stuffed but seeing the table next to us they did look amazing. If we are ever in the area again then we will definitely be returning. The added fresh milk machine with optional milk shake flavours outside the pub from local cows is all very impressive. A must visit you won’t be disappointed.

These guys really went above and beyond in helping with my wife and baby as they struggled feeding - even the Chef came out and knew exactly what we needed for our babies milk and had it ready faster than I've ever managed it myself! The food was genuinely great too - I recommend the locally shot Venison Burger. Really nice little country pub with such lovely staff. If it were closer to where we lived, then we'd be there a lot more.

Food had potential but was served warm, not hot. Just felt like chef wasn't trying hard enough (we were only people having good at that time)

Over priced for the tiny portions served. The menu was small and not the same as the online menu. When we asked we were told the menu changes daily. We waited an hour for food when there was only one other table of two in the place and they also complained their food was cold.

Very tasty Sunday lunch in pleasant surroundings.

First visit to this community owned pub having heard good things and not disappointed. We both chose fish of the day, excellent with curry sauce, not had that on a pub menu before! Good service from young staff, very nice to see. We'll be back again.

Fantastic food freshly cooked. Fantastic staff highly recommended.

We visited The Cross Keys, as we were on holiday in the area. The pub has a lovely atmosphere, with a large open log fire in the bar area. The staff are all very friendly and welcoming. We had a steak and a steak and...

We stumbled upon The Cross Keys Inn as it was the closest pub to our glamping cabin nearby. Staff were super friendly and welcoming as we had our little puppy with us. The service was exemplary, but it was their food that completely blew us...

The meal was quite delicious - I had a vegetarian roast lunch and everything was tasty and beautifully cooked. There were three of us and we all said the same about the quality. We sat in the garden which was very pleasant. We had a...

Food delicious, service not so good, in fact you can hear Manager berating staff, disappointing to hear.

Went for Sunday lunch. Clean and newly decorated. Tables nicely prepared. First impressions ok. Unfortunately the young girls serving needed to have been told more about their role. We waited over 3/4 hour for our food which was luke warm when it arrived which was...

Excellent service,Excellent food all in a traditional country pub.

We had dinner at the Cross Keys last night, absolutely delicious. The beef was so succulent and the chocolate brownie was one of the best I've ever tasted! If I could leave six stars I would...✨

Lovely pub and the staff were amazing. Fabulous roast. All of our meals were lovely. Pleasure on a rainy Sunday afternoon

Fantastic Sunday lunch with crispy roast potatoes and the most tender beef. My partners pork was melt in the mouth. The service was excellent and the pub has a great atmosphere. We shared a sticky toffee pudding which was lovely and moist with the perfect...

Wonderfully friendly village pub locals and visitors to the area all made to feel welcome All the staff very friendly and welcoming, good range of beers wine available Food well cooked and very tasty, vegan and gluten free option on the menu, fish was cooked...

Visited for 1st time on Saturday lunchtime for a family meal. The menu choice was great, the food was delicious, the atmosphere was lovely and the staff were very friendly and attentive. They were quite busy with large groups having prebooked their meals but we...

best 'local' pub in the area, great place to visit

Booked in advance for a meal after a day visit to Longleat, mentioning one of our party was dairy intolerant. The pub itself was beautifully presented and the locals and staff were very friendly and welcoming. The food was great quality and value for money....

We visited Saturday 13th November and have honestly never felt so welcome. We had a lovely meal and great company. It was so good we returned for Sunday lunch. Would wholeheartedly recommend.

Best roast ever and well kept beer. A hidden gem

Very helpful staff managed to squeeze us in on a really busy Sunday. Food was lovely. My only gripe was that it was fairly expensive for the amount of food you got. But as a pub lunch it was really good.

A great traditional country pub! Website was up to date, which painted a very good picture and we wasn’t disappointed. Very friendly welcome, the service was excellent as was the food and drink. Totally recommend this proper country pub. Pleasant walk from Longleat caravan site.

A traditional country pub of a type that has almost disappeared from the south east of England. Plus the best fish and chips I've ever tasted.. And I'm 65 and I've eaten a few I can tell you.

Stumbled across this hidden gem on our way back from Shepton Mallet to Southampton, followed directions to The Cross Keys from a sign on the main road and so glad we did. Friendly staff and locals, open fire and relaxed atmosphere. My husband had the...

Good service, good food and choice, hosting excellent

What a charming pub, we stopped for a lovely lunch before our center park check in. Very friendly greeting, lovely staff, great food. 3 very friendly dogs,Cooper we could have taken him with us 😊 thankyou

After being rained on in longleat we were in desperate need of a nice hot meal and a really good pint! Cross keys did not disappoint! The baked Camembert was delicious, perfect for sharing! The three children’s meals, two burgers and a sausage and chips...

We visited the Cross Keys last night - first family get together with the Northern and the South West chapters for quite some time. The ambience was just right and the staff were amazing, the food matched both. All in all a wonderful night out...

What a lovely place with welcoming friendly staff. Just had the most amazing chicken and leek pie with mash and veg. In fact the best chicken pie of any variety I have ever had, I have had a number of pies in my lifetime and consider myself an expert lol. well done chef and team 10 out of 10 from me. We will eat with you again for sure.

Good friendly people. Honest and helpful.

Food was absolutely excellent quality, however it did take nearly an hour from arriving to getting any food in front of us. Give it a miss if you're in a rush but otherwise I'd highly recommend it for food and atmosphere.

Great pub found by chance. My family enjoyed a lovely meal at the Cross Keys recently. Staff very friendly and welcoming and it was dog friendly too. Recommended

We couldn't find anywhere that had room for the 4 of us to eat but spotted the road signs for the cross keys so decided to try it. It was a good call. We were willing to sit outside because we had the dog with us but they went out of their way to sit us inside as soon as there was space, with the dog. The food was lovely, lovely big portions and well presented. Very tasty too. The service was excellent and the staff really friendly. I don't usually post, but they definitely deserve it

We came across this beautiful pub purely by chance after a day at longleat and I have to say 100% from my heart this is one of the best pub dining experiences I’ve had. The staff could not have done any more to make our...

Lovely little place with super fresh ingredients and welcoming staff. Ate here twice while on holiday, no hesitation in recommending it. Also has the cutest self service milkshake bar and vending machine in the car park 😁

Nice to see Community Pubs showing how well they can succeed, nicely kept real ale and while the menu is a normal pub style, the quality is above average. Handy for Longleat & Caravan Club site, friendly welcome.

Great service. Sat outside - lots of space for children to run around and play. Tasty food, generous portions

We turned up without a booking after a long journey with 3 hungry kids. The staff we so understanding and really accommodating, eve though they couldn't manage a full meal due to a busy kitchen they made sure my children had something. A perfect example of great customer service and a lovely village pub, this is why we should be supporting small local pubs. Outstanding service and food that deserves out support. Thank you all, my son says "they were the best chips ever! Can we come again?" We will be sure to book next time x

Thought we'd try this lovely country Inn, we weren't disappointed, staff were welcoming, the menu was varied and well priced, we had the cross keys burger, wonderfully cooked and presented, we will be back ! Thank you x

Had a lovely dinner at the Cross Keys, food was of a very high standard, especially the Tortellini. Staff are very attentive and friendly, beautiful rural setting.

Myself, wife and daughter visited here after a day at Longleat 3rd July 2021. Bar staff were lovely and friendly, this is where the positive news ends I'm afraid. After we ordered we noticed that there were a few flies. We understand windows and doors...

We had a delicious Sunday lunch with my daughter and her husband at the weekend. Beautifully cooked and generous portions, faultless. We sampled the locally made baked apple sorbet as we couldn’t manage a dessert and it was out of this world. It was my...

Booked the Cross Keys for Sunday lunch for wife’s birthday lunch with her parents. We arrived at 12:30 and the pub was already buzzing before the European final. We had a great chat with the lady of the house, Jo, who was amazing and so...