The Cross Keys Inn in Eden

Very average really , it was busy so service not the best , food was ok cooked well but Luke warm Drinks great , atmosphere good but just something missing I can’t quite put my finger on it

We ate here as this was the only pub within the area we were staying. We had a Sunday roast which came with a steak instead of your average thin slices of beef. It came with beetroot which was unusual and we had asked for mash but were told they had no mash but roast potatoes which were awful. It wasnt the best Sunday roast we have had but the flavours were there. The tables were sticky and the pub only opened at 3pm but only served food from 5-8pm which was poor. Overall we wont be returning unfortunately.

What an amazing find, we stayed as an inexpensive stop over on our way back from Skye to Cambridge. It was dog friendly, food was great, cocktails so good, the room was clean and cosy and the people so so friendly we will be back for a long weekend of good food, comfy room and great service.

Stayed here on way up north....it was....OK....food was good but room tired, blind fell off, mouldy curtains at bottom, hole in bathroom door, a chip from someone's takeaway under the nightstand....bed was comfy. Saved by Rob....very friendly...knew the beer needed pulling through when girl behind beer didn't have a clue, despite the black sheep only being fit to put on chips, friendly local lads on pool table...stay again ...probably not....but as I say it was adequate.

We drove 20 mins to a dog friendly pub that wouldn’t even allocate food outside . Annoying as specially choose a dog friendly pub . McDonald’s down the Road if anyone is in the same situation 😆

Very friebdly staff and brilliant fast service. Lovely local village pub with excellent food. Highly recommend if you are in the area well worth a visit.

The food and service at the Inn was really good. We all tried the soup of the day, broccoli cheddar, and it was the hit of the table. The restaurant is dog friendly so the perfect place to stop on our way to the Lake District, just a few minutes off the main highway.

Lovely stop at tebay dog friendly pub restaurant Food was delicious, Dog bowl given and family friendly too Chicken was especially delicious

Unfortunately we had a really bad meal for my daughters birthday, I had to send my meal back as the chicken was uncooked and my husband's steak was tough. We were offered one free drink for a party of 4 which never arrived.

Popped in for lunch on Friday to check it out and returned on Sunday for roast dinner - food was great and service too - very handy for centre parcs

Good - cosy pub with great staff. Friendly, tentative and efficient. Good well kept beer and an acceptable choice of wines. The place has an open grate wood burner which was not on but the place was warm anyway. Food was great- best stake and mushroom pie I’ve had in ages. Soup and halloumi delicious, Great value for money. Bad - upon arrival sat near the bar. Had to tell waitress we were moving out of ear shot of three male ( locals) ?? Sat at the bar. Loud, ignorant to others. Every third word was f#*!king and loudly discussing measuring c#*k. No children were present with us but some families with young children arrived after we moved. Sat near the bar. Completely out of order. Family bar / pub ???? Get a grip if they were locals. They are undermining your hard work. If you are not a dog owner / lover - nearly gagging at the wet dog smell whilst sat near the bar. Smell went when we moved. Don’t get put off by the ignorance of the male drinkers. Sit away from the uncouth banter and you will have a pleasant experience

Visited the Cross Keys at short notice with a family group of 10. The welcome was great, the food better and the portions the best. Everything faultless. Would definitely recommend this place to anyone visiting Penrith. Excellent food simply served. Thank you !!

Disappointing food now! I was looking forward to eating here, but sadly i was left disappointed! Possibly the new owners changed the chef as the food was not up to usual standards. While visiting with a family member we decided to eat there, but unfortunately it was very disappointing. I decided to have the sausage sandwich and the sausages seemed like they had been sitting on the grill for awhile or they were yesterday‘s leftovers from somebody else’s plate. They were dry and extremely crunchy not What do you expect on a freshly cooked sausage! It wasn’t busy as there was only us and another table in. With one member of staff. . I have been invited back by friends, but I’m not gonna go with them.😒

Perfectly placed just off the A66 and M6 at Penrith, we dropped in here for some lunch on our way from east anglia to Scotland. Very friendly and welcoming traditional local pub, good selection of food including lunchtime sandwiches etc.

We visited as a family at the end of our holiday. The staff were very friendly and welcoming and the Sunday roast was excellent! The children’s food was very good also, well worth a visit!

We had a fantastic time the welcome and attention by the staff was superb and the food was lovely and great value. Perfect place to take the dog as well would totally recommend this place for the Sunday roast a must if your visiting the area

Called in at the cross keys and was greeted by a very friendly member of staff who got us seated and took our order very quickly. The food was suberb and the wine was very nice too. Would highly recommend.

I’m genuinely disappointed to say that we had an underwhelming experience. We were visiting Penrith overnight and had looked in advance for a traditional pub Sunday lunch. The Cross Keys Inn had good reviews so we booked a table. Regrettably, our experience was far from good. In summary, the service was very poor. It took over 45 mins for our starter to arrive; when my main arrived, there was no cutlery - and then when it arrived, I didn’t notice that I had been provided with a butter knife to cut my roast beef!! The food itself was perfectly fine - good quality but not great. Unfortunately the service was not up to scratch. I got the impression that they had a lack of waiting staff with limited experience; the responsibility lies with management, not the young staff. Very disappointing. I’m afraid I wouldn’t recommend.

I've just got back from a meal for a family birthday and I feel terribly disappointed about my visit to the Cross keys. This was once a very decent pub/restaurant with very good food and service, however this has changed. We prebooked well in advance. We waited for 50 minutes for someone to come to the table. 50 minutes waiting without drinks or any service. In the end had to shout for the waitress who was instead clearing a nearby table. She appeared to scowl at us and appeared entirely put out at having to take our order. The pub appeared busy, however there was only appeared to be two young waiting staff trying to manage this. It appeared very understaffed and the serving staff were not dressed at all in a smart manner that previously was the norm, like they'd just waked in off the street. There was not one smile and communication was often short and impolite. Waiting another 15 minutes the drinks finally arrived. Order 4 roasts and kids meals, which arrived about 10 minutes after the drinks. with cutlery taking an additional 5 minutes to arrive after the food had started to arrive. This cutlery was in a simple pot, so why this wasn't on the table with the drinks, ready for the meals, is beyond me. Same with the sauces, vinegar, salt/pepper. My kids ate the chips and beans, but found the chicken nugget type creation to be far too oily and greasy to eat. The burger was burnt. The meat was tough for all roast dinners (beef and pork), the Yorkshire puddings were exceptionally dry and tasted how I would expect cardboard to taste. Mash potato had an off taste and the pickled cabbage had too much cinnamon in that polluted much of the plate- most of the table left about half of their food. I left feeling really quite ill having regretted eating mine. No one came to check on us at any point and I could hear other tables were having similar problems with service. In the end we decided just to end the terrible experience, got up, paid and left. The bill came to £90. The drinks, which were the best part of the meal, appear to be quite expensive.

Myself and my partner decided to go here because of a dish that was shown on the online menu, on their website. However, upon arriving here, this dish wasn’t on the menu and had been replaced with a similar but subpar version of the dish, at £5 extra in cost. The menu we received here was noticeably more expensive than would’ve been led to believe online. We ended up just finishing our drinks and leaving and had we known the dish we wanted was no longer a menu item and that the prices had increased massively, prior to ordering our drinks, we wouldn’t have even ordered those. We ended up having 2x single gin and lemonades, which cost £9.40, which seemed somewhat reasonable but cannot testify to the food quality, as we didn’t ended up ordering and went elsewhere.

We visited on short notice for a table of 8 people. Dog friendly and super staff. I have coeliac disease and need a gluten free diet. There wasn’t a massive choice but what there is, is wonderful. Seven different dishes were ordered and eight in total. Each one was cooked to absolute perfection. The taste and service was fabulous. Thank you so much for a brilliant meal. After a meal in another pub nearby was shocking this week, this more than made up for it.

Visited today with my friends just for a drink we were greeted by Freddy and Eleanor who were very kind and helpful, they were very interested in what we had been up to. The pub was also very nicely decorated and lovely views from the balcony! Would return !

Visited this pub for the first time with my mam and we had a lovely time .The Waitress was friendly polite and made us feel very welcome .We both ordered the fish and chips and I must say it was the best we had ever had . Fish was bright white the batter was crisp . Mushy peas were seasond well and the tartar sauce was so nice . We had a five star experience. We will be back . Thank you ⭐️⭐️⭐️⭐️⭐️

One of the few places we found that was offering a roast dinner on a Sunday evening (we’d been out walking during the day). Service was excellent and was the one of the best roasts we’ve had eating out for a long while (including the desserts). Would certainly go back again if we were in the area.

Celebrated family Christening and not only was the fresh buffet plentiful and delicious but the service and attention to detail was second to non. Superb venue for family celebration with private upstairs room plus outer balcony. Could not wish for more pleasant and competent staff who were most insistent that we just relax and enjoy our celebration, letting them take care of everything else. If you need a venue for similar occasion please do not hesitate to consider the Cross Keys Inn.

Regularly come in for food and a natter with friends. Usually sit at the bar and are well looked after by Casey, Adam and Joe ensuring our pint glasses are full.

Excellent food child friendly staff very helpful good knowledge of menu friendly and obliging staff

Following a few days sharing a fantastic stay Hoseasons @ulswater heights we decided to end our holiday with a nice family meal. We read the reviews and decided on the Cross Keys. Big mistake. The service was below average and too slow. 4 adults all...

Have been before and it’s been ok but tonight was dreadful. Service extremely slow. 20 minutes just to get a drink then 40 minutes for food to arrive. Fish overcooked served with dried up mushy peas and undercooked chips, sausage and mash with lumpy mash...

Waited more than an hour food was not good at all my wife asked if there could do garlic mushrooms and the girl came back and said no as there are all pre done my wife got the mushrooms with Stilton not nice at all...

One of the best roast beef dinners ever had and I am fussy! sirloin med rare good homemade Yorkshire puds great veg selection and gravy you could drink, dessert, coffee and atmosphere all very good. Thanks again

Came in for a couple of drinks & a game of pool. Couldnt get any service from the bar, had to wander about looking for someone both times. Paid £10.50 for a pint & gin/ lemonade 😳 Left after 2 drinks which is a shame...

The standard has been much better in the past. Service was fairly slow considering it wasn't busy. The food quality could of been better, I had fish and chips and the fish was over done. Some of the younger members of staff couldn't have been...

Great service and food was good and amazing value. We had the beef burger and chicken burger and they were very tasty others around had a roast which actually looked nice.

All 10 of us travelled a long way from either side of the border to meet up as a family. The food and service were both excellent and we will definitely be visiting again. We sat in the upstairs room which was very comfortable and...

Warm welcome, fantastic menu great service, food was freshly prepared and excellent definitely coming back here again. The mad who lives up stairs is a top g.

Excellent service , landlord exceptionally, Food was freshly made and was of high taste Would go again

Warm welcome, fantastic service excellent choice if grub,the owner was a pleasure to meet big smile caring attitude really made us feel welcome the food was freshly made with real passion

Booked this place from TA recommendation. Turned up and was placed in the upstairs extension which was cold, and free from atmosphere. We asked to be moved downstairs was told we couldn’t even though there was plenty of room, the barstaff guy wouldn’t even look...

Somewhere open on a Monday evening in Cumbria, standard pub fare but fresh and plentiful. Nice staff. Dog friendly too.

We booked this a few days ago to accommodate a party of 10 for a birthday meal. Not eaten here for a while despite being quite local but we heard the current chef is from a previous pub where we use to go for his...

Came to this place by accident travelling from Southampton to Scotland with a hungry family. We were not disappointed . Staff very welcoming and food excellent. Nice surroundings to relax and dog friendly which suits us. We will be back :-)

Thank you for a warm welcome and a delicious lunch! We had a chicken roast with Yorkshire pudding and all the trimmings- delicious! The burger and chips also were great! The friendly staff graciously found us seats at the bar even though the place was...

Stopped for Sunday Roast. Good selection of meats and you can even add extra meats which is good for someone like me. Food and service were both spot on and the man behind the bar was especially helpful with my mother making her feel comfortable....

The staff are very friendly, the food is amazing I had the bacon burger which was also amazing. Will definitely be visiting again my mum and dad came along with me too and they also had a really nice time

Cracking little pub with an even better Monday night Quiz! Food was really good and the staff were very tentative and friendly. They've even got a woodburner which is lovely when they have wood & firelighters!! Overall, wonderful place to sit and chill with friends...

The staff worked very hard- when there must have been over 150 people in the pub that night! We had a blast with the quiz and the food was super scrummy! we will be returning!!

The ambiance this evening was amazing, we are locals and we enjoy coming in for a few drinks and food a few days a week. Last night George hosted a great evening of entertainment with over 17 quiz teams participating! We will be returning next...

We have just come home from the most lovely meal at the cross keys. We didn't book in advance, 5 adults and a baby. Wonderful wait staff couldn't be more accommodating, brought us a high chair and let us take our time choosing from the...

Visited on a weekday evening, was a few in eating, place seemed disorganised, we had a booking, ordered meals then 45 minutes later staff came and said sorry no prawns left, we chose other starters, service was poor and the wait too long. Food average...

We live around 30min away and saw this place pop up on Facebook so we thought we give it a try nice chap welcomed us when we arrived heating was on and we ordered our Sunday roasts they arrived looking good but they forgot mine...

Stopped off here as the pub recommended was not serving food. What a find! Food was absolutely beautiful and the portions were huge. The gentleman behind the bar was welcoming and professional. The young servers were lovely and attentive. The place was spotless .We are...

Don't be fooled by the outside, this pub is absolutely lovely. It's modern, welcoming and friendly. It also accepts dogs. It has a lovely atmosphere. My husband and I decided to dine here based on good reviews. We weren't let down at all. Portions are...

Huge thank you to the staff today who found themselves a chef down. They tried their absolute best, despite some negative customers,and produced a great Sunday dinner against all odds. Sometimes you have to be patient.

We haven't been in since the new owners took over, we decided to join the quiz yesterday evening- what a magnificent vibe- the food was great and the host who was also the barman for the evening- was very accommodating on what appeared to be...

Popped in while driving from Folkestone to Kinross,great homemade food,excellent service by the young waitress.Didn’t have a beer but has a great choice available.

Just average. Group had 2 roast dinners but they had frozen roast potatoes, frozen cauliflower cheese and Carvery taste meat. 2 kids burgers which were awful, neither of my kids ate them. Really disappointed as the reviews seemed to be good. My advice...there are better...

Friendly staff and pleasant vibe. Clean and tidy pub - well stocked with some local beer. Ate in beer garden on a warm evening and was very pleasant. Would recommend.

The place was very slow, service was average, and some of the dishes were very dry. The views from upstairs are nice but the windows could do with a wash and too many flies and wasps flying around (inside).

Was a bit hesitant to book here as many reviews mentioned slow service and not good hospitality. I can safely say it was a better than average experience lunch being very good and could not fault the service, it was very attentive. Very glad we...

What a lovely little find. We visit Penrith regular as we have a lodge here but never been to visit the Cross Keys. As a last minute decision we managed to book a table with ease. From the moment we walked in the staff were...

Warm friendly staff made our visit relaxing. Food choice was good meeting all of our varied tastes. Recommend a visit

Wonderful food, freshly cooked. Friendly staff and a welcoming atmosphere. Will definitely be back when we are in the area again!

Food was actually overall ok, upstairs seating was ok, cool given it was hot out. Location was quiet, but service was painfully slow. Plates almost chucked on the table, atone end staff really need to learn to smile and offer some service, and not look...

Recommend the Sunday roast, like that you can substitute the meat beef/chicken/pork with Cumberland sausage or pies. Excellent food and beer

Visited recently for a birthday meal, average food with a hefty price tag. Unfortunately the service was also very slow

We pre-ordered for a large group, which included some special dietary requirements needing some tweaks to the regular menu options, but were happily arranged - big thanks to the chef for that! The upstairs room was perfect for our large party (including kids and dogs!)....

Black pudding stack was brilliant, haggis, bacon and mash. Ticked all the boxes. Nice pint of ale too 👌 Friendly and well worth a visit.

Starters- very well presented but mash potato used in the black pudding and haggis dish needs to be fresher but not to bad at all. Sunday roast- meat almost inedible the meat was sat under a heat lamp for too long or was cheap or...

Welcoming and we will return! We arrived 30 minutes early to our table which was no problem as the staff seated us straight away. We were really looked after, I ordered Cumberland chicken which was really good value for money and tasted amazing! My boyfriend...

Thank you so much for another fabulous meal. We have visited cross keys on many occasions, and cannot fault anything. The food is always plentiful, and tasty, and the staff are very attentive, and welcoming. We will continue to keep coming back

We’ve not visited for a few months, despite the pub being on our doorstep, due to a decline in atmosphere and service under the new ownership but decided to give it a try for Sunday lunch. There has been a massive improvement. There is a...

Lovely food, friendly staff and a good playlist playing through the speakers - what’s not to like? Decent portion sizes and I would recommend the vegetable pie!

Staying near by so decided to eat local. Good food but service awful. After being served our drinks and meal, never saw a waitress again. Was expecting plates to be collected and to be asked if we would like desserts or coffee but in the...

I have recently moved to the area and was really excited about finding a traditional Cumbrian country pub on my doorstep. This was until I walked into an American/Asian menu that doesn’t suite the pub or it’s surroundings. Atmosphere lacks as the pub was very...

Lots of good things about this place - lovely old building, well maintained, very clean, good staff, good beer. The only downside was the food, it wasn’t terrible but should be much better for the price we paid. The pub is in a great location...

I phoned to reserve to find courteous and very helpful staff. When we arrived we found the room that was booked for us was fabulous! It was everything we needed, travelling with our 5 year old Labrador. We went for a short walk to settle...

We went for my partner’s birthday. We Was greeted with balloons on the table. Food was amazing service was excellent cosy atmosphere would recommend 100 percent my partner had an amazing night thanks to the staff we will definitely be going back.

We booked for a very large family group to come for an engagement meal. Everything was perfect, from the food to the service…to produce so many hot meals on time and for such a big group was an amazing accomplishment by the chef and waiting...

!Welcoming on entry. Sat at a table that was so cold we had to wear our down jackets throughout. Service was punctual and friendly. The food? Went for the safe bet of burgers on a Sunday menu ( I always find Sunday pub Roasts sadly...

Waste of a pub. We recently moved to the area & were so pleased our home was near the Cross Keys. We visited on a Saturday afternoon and we were the only customers. There was zero atmosphere. No music or Wi-Fi. The drinks were pricey...

We were regulars at this pub when the previous owner had it. We have only been once since the new owners took over, we had a meal, it was good, I certainly can’t complain about the food. Unfortunately it is now lacking atmosphere, all the...

Drove from billingham to penrith after reading the positive reviews on there website got there found none of there staff wearing face masks (even though it say they do on there site) nice place so we ordered a Sunday lunch with all the trimming when...

Lovely pub inside, much bigger than we thought. Lovely spaceport a great view, attentive staff. Food came very quickly and was delicious, can recommend the sunday roasts! Reasonably priced too. Loved the strange music playing!

We returned to the Cross Keys for Sunday lunch, having been there three years previously. There have been some changes, but the standard of food has not changed. Great lunch, well cooked and presented. The choice of wine was not extensive, and that served was...

Lovely Sunday Lunch. Great fresh vegetables with lunch today.Will be back again soon . Quality beef .Great job. Service was quick and attentive

I came here for a meal with my family. The food was amazing and the staff were super friendly. The service was great so I couldn’t fault it in the least! Five stars from me!!!

Sadly very disappointing. Upon arrival at 6.30pm we asked if there was a table for 3 available for myself, partner and son. We were told that upstairs was busy but we could eat downstairs instead. This was not a problem and we were shown to...

Arrived 1pm on a Sunday for a roast dinner and it did not disappoint, lovely starter, main and dessert, dog friendly and very prompt, will definitely return if in the area

The Cross Keys Sunday lunch was fabulous. Good portion size and attentive service made our lunch 🥩 of drinks, starter and main perfectly delivered, well seasoned and tasty … will definitely go back. The definitely need to get Jack Daniels on the shelf for post...

We arrived at our booked time and waited quite a while to speak to us. More people arrived and we all stood around while we waited for a large group to move upstairs. When they did, we were the first to sit down and yet...

Passed this place and it looked closed glad we turned off to check tho. Had the belly pork, chicken burger and a fish and chips. All of which were well cooked, recommend the fish and chips, only issue we had was the use of a...

From booking via internet to walking in we were met with a welcoming smile , we had a drink downstairs before being taken to our table upstairs, we had a window table with stunning views over the valley, service was prompt and friendly, very attentive...

We used to visit this pub regularly when we lived away from Penrith. Moved up here in April 2021 and was looking forward to this being our local pub. Had a meal there on the opening night and we were willing to forgive teething problems...

After sending food order ahead , as requested, on arrival we were greeted with ‘you’re late, and not sure we can serve you’! Not the greatest of welcomes we’ve had !! Firstly, we were not late, but on time - 8pm ! No apology after...

Walked in to the pub observing staff chatting to each other, there was no music no atmosphere in fact felt like a doctors waiting room. We ordered food which was hot when it came but was tasteless, a burger full of fat. The salad was...

Both my wife and I ordered sirloin steak and had to send it back. It was over seasoned to the extent that it was unpleasant to eat. It was so salty that my wife didn’t even realise there was salt in the chips. Best thing...

Theres something not quite right. The atmosphere is flat and the place feels soulless. Food is just ok but the menu is quite limited. I've been in a few times since it changed hands so feel i've given the place every chance, but i'm sorry...

Very large portions, friendly service, good value, nice atmosphere and excellent food. Highly recommend a visit.

We stayed here and ate here and had a drink in the bar. It is a straightforward local pub with a restaurant that does good curry and steak. It has a full bar, a games room and a child playground out the back. The rooms...