The Cross Inn in Monmouthshire

Absolutely stunning food thank you, highly recommended great location and they definitely go the extra mile

Fish and chips on a Friday evening Absolutely lovely

Unfortunately, my experience here was disappointing. First, the staff were quite rude and unwelcoming, which set a negative tone. After ordering my food, I was informed it was a cash-only establishment. Considering it’s 2024, this is highly inconvenient. When I mentioned I only had a card, the staff reacted as if it was unusual, which felt dismissive. This outdated approach, combined with the lack of customer service, makes it hard to recommend this place. It’s only a matter of time before a more modern and customer-friendly chip shop comes along and takes their business. If you're in the area, I’d advise going further into Caldicot for fish and chips.

There was only one girl working the bar and waiting tables, she was rushed off her feet but did a very good job. The same cannot be said for the kitchen! We were a table of 4, so not a large party. One meal came out wrong and was sent back. They had put the wrong sauce on and offered to put the correct sauce over the top!!!! One meal had a side order that didn’t arrive until after the main meal had been eaten so that was also sent back. The replacement meal was not cooked properly so again was sent back. This meant that only 3 of us actually ate a meal!! I refused to pay for the 2 meals and the side order but this should not have happened. At no point did anyone from the kitchen or management offer any assistance and the poor waitress was nearly in tears. There was a party of 10 in at the same time eating, plus other customers in the bar and the poor waitress had to deal with everything on her own. Disgusting way to treat a member of staff, she did her very best and we let her know that it was not her fault. We have previously run establishments like this so know from experience that this was seriously understaffed. Having sent 2 meals and a side back to the kitchen I expected somebody other than the poor waitress to come to speak to us but obviously they didn’t care enough about their customer service. I will say that the waitress deserves a medal and a pay rise, she also makes an excellent cup of coffee. We will definitely not be returning.

Bought a groupon voucher to attend here for a surprise Birthday meal, booked a table a week in advance. Arrived to find the restaurant completely closed, there was no attempt from the restaurant to contact me and let me know they were closed. This completely ruined what was meant to be a nice Birthday meal and to top it off I am now out of pocket as we had to get a last minute table in another restaurant and have to wait 2 weeks for Groupon to issue the refund! Definitely do NOT recommend!