Based on 380 opinions finded in 1 websites
Based on 380 opinions finded in 1 websites
Nº 276 in 315 in Staffordshire Moorlands
Opinions
Had a good buffet breakfast here but I saw a kid knock a ladle out of the baked beans, his mum picked it up and put it beside the tray and carried on. A few minutes later a staff member came out from the kitchen and started restocking some of the cereals. I told her what had happened, she looked at me and said “oh” and then carried on. I sat down thinking she was about to change the ladle but she went back to the kitchen and did nothing about it. 2 minutes later the ladle was back in the beans being used by another customer.
Gareth Dickenson . 2024-11-05
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Buffet breakfast at 7:45 - limited food, poor coffee, no juice, no staff. Very disappointing and not anywhere near previous trips.
Leigh Smith . 2024-10-30
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Closed every evening of our trip, no reason given. Open for breakfast which doesn't make sense. Definitely ruins the Enchanted Village experience
M Ryan . 2024-10-15
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Lovely breakfast this morning, plenty of food and being topped up constantly. Food was all cooked perfectly. Included within our woodland lodge. Would definitely recommend 😊
Matthew Barrett . 2024-10-05
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food was cold and waited over 1hour to receive it after ordering. found hair in our breakfast buffet too
Ella Marshall . 2024-09-28
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The Crooked Spoon is a charming pub with a modern twist. The menu offers a variety of classic British dishes with a contemporary flair. The fish and chips are crispy and flavorful, and the burgers are juicy and satisfying. The atmosphere is cozy and inviting, with a friendly and attentive staff. The Crooked Spoon is a great spot to enjoy a pint and a meal with friends or family.
Imtoohyperr . 2024-09-22
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Food was terrible: hash browns burnt, bacon slightly undercooked and bread was going stale. Service is 1 star as they said there was takeaway the day before, and then they went back on it when we came. Atmosphere was good, except something started burning and it ruined the atmosphere.
Finn Westhoff . 2024-08-28
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The food is overpriced for what it is. I get you're a captive audience in these places but honestly I was so disappointed. The vegan/veggie options are very poor, especially for children. Cmon guys it's 2024, there's more options than cauliflower! The food is bland and uninspiring. £5 for a small side of chips was all one of my kids could eat because tomato pasta is again a boring and bland veggie option. £15.50 for bean chilli nachos - the cheese sauce was that awful stuff you get at a cinema, the salsa was out of a tub, the guacamole was out of a tub and the bean chilli was microwaved to within an inch of its life and bland. £17 for chicken and chips, again bland and disappointing. We were starving and didn't want to have to drag the children around looking for something else at this point but honestly, I wouldn't go here again and I wouldn't recommend it to anyone. Staff were lovely though!
Sophie King . 2024-08-26
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Food was just OK Portion sizes were small for the price payed.
James BARRETT . 2024-08-15
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I went there last year and it was delicious but it was busy
The Masked Queen_Official Li . 2024-08-06
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I feel as though I've been robbed of £60 for a meal what couldn't even feed a cat the chips under cooked the meal it's self was worth about £10 it's an absolute shame of a British holiday destination
Defalt Rat . 2024-07-29
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Some of the reviews on here just baffle me. Most from people who'll readily stand in a queue for the Smiler for 2 hours+, but want instant service from the on-site eateries serving the same heavy crowds. We stayed at the Enchanted Village for 3 days and nights. We had breakfast here twice and one evening meal. We booked ahead for each visit - an absolute NECESSITY if you expect a table. The manageress, nikki, helped us with our daughter's friend - who has an allergy - and was very professional. Indeed, all of the staff were all doing their jobs well - no rudeness (as stated by others) whatsoever. The food was, yes - expensive, but this is Alton Towers, not Crapsville. rmRent isn't cheap. But all our meals were top notch, and generous portions. The breakfast was buffet help-yourself style. I didn't try the ready-mix scrambled eggs but proper eggs WERE available. The sausages were 'excellent' as reported by the wife (a successful acid test for sure). The other items were also very good. Nobody rushed us off our table, as reported by others. Yes, it was noisy, but this is Alton Towers! To be totally honest, the only gripe I can report about this restaurant is the incessant piped lift music. Awful! Otherwise, well done.
Paul Trappett . 2024-07-26
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Very nice restaurant good for breakfast but it says that it is open for dinner and shows photos of the dinner they serve but when you go to the website you can not book dinner there but overall nice staff and a good experience that they offer the food was cooked very well and wasn't under cooked although one day the two coffee machines broke the other day they were working fine do overall I would recommend
Ethan . 2024-07-20
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Only had the included breakfast here which was very basic, tasteless eggs, didn't even tempt to try any of the meat!
Mikey A . 2024-07-07
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First time visiting, this was the easiest restaurant to book for as we stayed in the lodges, no point in travelling to other hotels we thought. We VERY tight, trying to squeeze through all the tables to get to the breakfast, to squeeze back through with breakfast to the table, trying to do that over and over when you have children is hard going. We was seated at the furthest away point, which in a way I'm grateful for, no one squeezing round us, but too much hard work. Food, not as much choice as other merlin attraction hotels, nothing special, just basic. Toaster wasnt great, 1st time it warms the bread, 2nd time it burns it. All the plates were dripping wet, had to get napkins to dry our plates before hand.
zoe stewart . 2024-06-02
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It was very busy when we stayed for the weekend. Advised to prebook any meal you plan to have at The Crooked Spoon. Nice atmosphere of families enjoying time together. However, it did feel the venue was too small for the number of guests in the resort. We booked breakfast each morning, and the food was good. A range of cereals, cooked breakfasts, and pastries all with unlimited coffee, tea, and juices.
Andrew Horn . 2024-05-30
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Although reading the reviews of thw other restaurants and this scoring the highest, I honestly have no idea why! The restaurant it self has minimal atmosphere where you are literally plonked at a table and told to order via a QRP code. The menu was really basic and exceptionally overpriced. Ordering hot wings, nachos and a kiddies chicken pasta and chicken goujons ... all meals were bland and literally from the freezer and a premium was charged! Personally for the price I'd rather recommend Flambo's all you can eat buffet and save yourself the schlep of finding the restaurant and the poor food!
Helen Wiesinger . 2024-05-26
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The burger tasted like sick and ridiculously over priced. Reckon they need to check where that mayo comes from. It was loud but that was expected from a family place but it was just chaos. May have the runs. I’ll let you know
Mary Raymond . 2024-05-24
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Nice setting with great staff, food a little too expensive for the quality.
Rob Bullock . 2024-05-04
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Fantastic place for dinner we came as family of 4 and booked online a few hours before. The staff were incredibly friendly and accommodating. The food came out hot and fresh. Simple quick pub food style classics
Nishad Panchal . 2024-04-11
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Cannot fault the staff at this restaurant- friendly, welcoming, engaging and helpful. Food service was efficient and the food wasn’t too bad at all. A little overpriced I would say but worth it after a long day in the park!
Amy Fletcher . 2024-04-05
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We came here for a warm drink after a cold, rainy day on park at around 20:30. Reception was exceedingly frosty for such a simple request, and asking for a table for drinks instead of a tall stool at the bar (with a 10 year old child) was met with confusion for some reason. After an awkward pause, the host on the entrance showed us to our table. We were told unfortunately, all of the machines had been turned off for hot drinks, including any access to boiling water for a simple cup of tea. Seems like a very odd decision to not sell hot drinks in freezing weather next to what is basically a campsite...but ok, cold drinks it was. By around 21:00, the place was entirely empty, and we started to realise we were being surrounded by staff, obviously wanting to go home. At one point 5 members of staff were in a semi-circle around our table, obviously waiting for us to finish our drinks. It made us all (including the 10 year old girl in our party) feel very awkward. We gulped down the last of our drinks and went to leave - but before we could, we were pounced on by a member of staff we hadn't even spoken or seen at this point, asking us to mention their name in a positive review online, or on the feedback tablet near the exit. Why on earth this venue thinks it's acceptable to offer ZERO customer service, but then beg for good reviews, I have no clue. I can't speak for food, but if you want to feel comfortable or relaxed or welcome - this ain't it.
Ryan Brain . 2024-03-19
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Nice atmosphere and friendly staff, quite quick food too but, we ended up eating here for tea while staying at splash landings but flambos queue was enormous. We next tried the secret garden as the app said no booking needed, queued there to be told booking needed, so made our way over to crooked spoon. Staff were lovely, live entertainment and a really cozy ambience. Prices aren't disastrous if the food was up to it, paid nearly £18 for the burger in the image attached, bout 12 chips and a level tablespoon of coleslaw. Thought the bun was toasted, instead just dry, no butter, patties as you can see were tiny. As I say above, if the food hit the mark its worth what ever is charged, this just didn't tick any box, and thats with a very limited menu so you'd hope whats on there would be nailed down.
Stu Wright . 2024-02-18
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Very busy - good food selection
Andy Potter . 2024-02-15
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Went for breakfast, good, but not as good as the other hotels.
Henry Attewell . 2023-10-25
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Calm, attentive staff, small selection of food but tasted good. Not able to book, just turn up, no problems. Enjoyable experience. Would recommend that anyone staying at Alton towers hotel/pods/enchanted village, to go for dinner there rather than secret garden, much more enjoyable.
Aimee Kerr . 2023-10-19
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I visited The Crooked Spoon for breakfast as part of a stay in one of the Enchanted Village Treehouses. This review is solely based on the experience at The Crooked Spoon and not the Enchanted Village Treehouse which was great. Upon arrival, the waitress found our booking, however due to the clear chaos that had been unfolding during the breakfast service, there wasn’t one available – not the best start. What’s the point in a booking system if you’re not actually reserving tables for people? The whole experience was nothing short of disappointing. There wasn’t enough plates or bowls, so we had to wait 10+ minutes just for some crockery. The food was poor quality, cold and really sub-par. The staff were trying to replenish the food and crockery as quickly as possible but it was clear there wasn’t enough crockery or staff to do that fast enough. Unfortunately, if you’re staying at Alton Towers, there is a very limited choice for breakfast as you must go where you are staying. Because it’s included in the price and you can’t go anywhere else, it certainly felt like they’d given up at this point, and it did leave a sour taste after what was an enjoyable night in our treehouse.
Joel Pagett . 2023-10-18
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Went for dinner here as part of my sister’s birthday weekend away. We were told they could not seat our party of 9 as there were no tables free. We witnessed a suitable table become free but were told it would take a half hour to clear. After offering to clear the table ourselves, so we could sit together, we were bluntly told no and ushered to two separate tables. Menus were dirty and sticky. So much so, you wanted to wash your hands after touching them. No table service. Ordered food and drink at the bar. Which arrived fairly promptly and the quality of the food was good overall but overpriced. We sat surrounded by dirty tables. No tables were cleared throughout our visit. You would expect better service in a fast food restaurant. Given the food was good, disappointing experience and would find it difficult to recommend.
Martin Park (ParkoVanB) . 2023-09-16
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Unable to sit a group of nine, even with large empty tables. Apparently takes 30 mins to reset a table. Sat at split tables and given the most disgusting wet and stick menu's to read. Ordered food, food arrived quickly and was fairly good. Sat surrounded by empty dirty tables for most of our meal. Not a great experience give the high prices.
Michael Robertson . 2023-09-16
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Gammon egg and chips and child's fish and chips, came quick good service and tasty food
sue reed . 2023-09-15
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Food was ok had to wait over 45 mins though when asked staff how long they didn’t like it and kept snapping back with really bad attitudes When the food did arrive we where missing a meal of vegan chicken nuggets this eventually came but wasn’t vegan and was actual chicken, at this point we walked out due to really poor service. Defo Avoid this place and book on one of the hotel restaurants
kev kirby . 2023-09-10
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Manager needs to learn some people skills face like a smacked ….
Thomas Bivens . 2023-09-09
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Over priced junk. The food was bland. 5 people and paid over £110. It’s just so bad. The service is slow and you have to queue and pay before you eat. Just nonsense.
Yogesh Sharma . 2023-09-08
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Great restaurant. Good service. Nice atmosphere. When we went they had a singer and the vibe and the atmosphere was lovely. The food was tasty and large portions - if a little expensive, luckily the pass we have gave us some discount.
Jon Jolley . 2023-08-08
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We dined here this week as a family of 5. We stayed at the CBeebies hotel and decided to eat here, which is the main restaurant within the enchanted village within a 5 minute walk from our hotel. We didn’t book and turned up at around 1730 and we’re seated straight away which surprised me. The place wasn’t busy at all and lacked charm or charisma considering, but this may be due to having come from a very colourful hotel. Staff were pleasant enough and took us to our table. Unfortunately I found the food to be poor across the board. The chips were very dry and I found the fish I ordered quite tasteless and was left shocked at the price of the meal. I assumed that being at a resort, prices would be high but I felt that the standard of basic food did not justify the cost. We had not long arrived at our hotel so felt limited in where we could eat for the evening hence coming here. Having now left and sampled dinner within the windmill restaurant at the CBeebies hotel, I would definitely say the food was much nicer here.
Bobbsie B . 2023-08-04
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On Jun 2, we have plans to dine at the Crooked Spoon and had a reservation for 8 @ 8:45PM. We arrived early at 8PM and I must stress we never expected a table to be ready since we arrived early. However, as the restaurant was HALF EMPTY, I approached the hostess, only to be told the table would not be ready until 8:45PM. I must re-iterate we WERE NOT asking for the table to be available IMMEDIATELY, but telling the guest the table won't be ready for another 45 minutes while the restaurant is HALF empty is probably the WORST possible answer there is. Why not just say "your table is not ready but we will try to clear one for you as soon as possible". Seems some serious training is required.
Gordon Cheung . 2023-06-08
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Horrible. The servers were confused about what table was what table and we were completely ignored. We waited a hour and a half for our food and got nothing. If at Alton towers never go here.
Cross Moscardini . 2023-05-30
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Completely disorganized. The manager was useless. We arrived at the booked time, waited 15 minutes for someone to take an order. Another 15 minutes for the drinks to arrive and never received our food after another hour. The staff was confused and overwhelmed. All the tables around us were in the same situation. Servers didn't even know the table numbers and continuously brought the wrong items. For the prices they charge(£7.51 for a pint), you'd expect better. Disappointing for a vacation.
Edward Moscardini . 2023-05-30
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Booked and reached on time. Ordered starters and main course. Starters was given after 30 minutes, taste was below average. Didn't get the main course even after 1.5 Hours. On asking was told it was missed and will bring it on next 10 min. Overall pathetic experience. Avoid at any cost.
Vidya Jayendranath . 2023-05-30
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Food was really delicious. Thick cuts of good quality meat. We couldn’t fault the food at all! Cocktails were lovely. Minor error with taking our order 1 item missing (rectified when we mentioned it). Fold out Serving tables left in the middle of gangways which meant I bumped into someone trying to avoid it. another left in the way leading a member of staff to walk into another and spill drinks on them. I think maybe they were short staffed and stressed, but could do with making sure these are moved when not in use to avoid accidents.
Kathryn Randles . 2023-05-26
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Not a big menu little bit expensive but the young girl who served us I think her name was jade was excellent very polite excellent customer service skills
Louise Nowell . 2023-05-20
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this wasn’t a good experience, the food took an hour for the food to cook, we brought 2 10oz steak and that cost us £62.70 definitely not worth it, hardly any flavour the waiters were not doing anything but talking to each other behind the bar when we had been waiting 10 minutes for the bill after we asked for it. the prices are awfully high and none of the food is worth it, i could buy a £4.50 steak from my local shop and it would taste better with more flavour than the £31.35 one that they served us. it cost us £30 for 2 starter meals far too expensive and rude waitresses. in the end, it cost us £157 for 1 adult and 3 young children.
Gabby Apicella . 2023-04-15
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We came here for dinner a couple of days ago.The staff were so lovely and friendly despite being rushed off their feet at points.The food however,just like most other things in Alton towers,was overly expensive for a below average portion size and average taste,it couldn’t compete against a good pub meal.
Meli . 2023-04-15
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Absolute carnage. Tables hadn't been cleared, juice had ran out, the coffee machine was overflowing, the place was completely upside down. Food was nice as a silver lining although did need a few minutes wait as a lot of the breakfast buffet had ran out. The rest was quite an experience.
Hannah . 2023-04-15
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The chicken burger wasn’t worth the price. The bun was breaking apart and there was no sauce inside. The red sauce that comes with the chips was very good though. The service was pleasant but overall the food quality was over priced, playing on the fact that we also didn’t have many options in the menu.
Chadi Nassrallah . 2023-04-14
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Pretty standard breakfast buffet for Alton towers. Not the best quality food, but it'll do the job. You have to pre-book dinner so we didn't get a chance to see the the dinner options were like. A good touch was the baby corner where they have baby food and purees. I don't have a baby but this would be useful for parents with young ones.
Yahaya Zekeri . 2023-04-10
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Food was overpriced, lack of variety and quality with the dishes. The drinks also were particularly poor quality and taste. It should and could be a really nice simple pub with decent food and drinks. Didn’t really expect too much as resort food and drinks are well known to not be the best quality and we accept this, but the food and drinks throughout Alton Towers as a whole are a real let down, so this wasn’t a surprise. Staff were polite and attentive though.
j m . 2023-04-07
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We had breakfast here this morning and it delicious we came as a family of 5 and all left very satisfied and full. The staff were all friendly and we will definitely be coming again soon.
Natalie . 2023-03-26
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Very Slow service.. had gammon which more fat than meat. Its not worth the prices they are asking.. avoid. That said the chips was nice.. hence 2 stars
marksvdub . 2023-03-18
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Decent breakfast, not the best but there’s plenty of it
Gareth Rothwell . 2023-03-08
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Overpriced for obvious reasons, if there was a McDonald's next door, the prices would of been halved, they're taking advantage of their customers lack of choice, food isnt great, the waitress kept checking herself out in the mirror whilst taking our order! Would defo not go back again
Dan . 2023-02-23
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Breakfast was lovely, fresh and nicely cooked. There are separate food and drink stations, spreading out the crowd. We were sat quickly on check in.
Kellie Bilbie . 2023-02-20
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Stayed in a lodge for the pirate weekend for family break. Had a meal in hotel bar and walked back to lodge to have a drink next to where we are staying at the Crooked Spoon. Lots of empty tables but they said they would not serve us drinks (2 young children with us) unless we were eating there. I explained we just spent £100 at the hotel restaurant and yet this made no difference and they wouldn’t allow us in to have a drink, not even for the kids. Absolutely shocking. It is literally next to our lodge and they wanted to send us back to the hotel!! Agree with other comments that the pirate event was a let down. Staff there however were great especially the actors.
Ter Mac . 2023-02-18
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Absolutely beautiful food and brilliant service, I would definitely come again 100%
Tracy Phipps . 2022-12-23
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Dire. No staff, no plates, no cups, no cutlery. 20 minutes later not managed to have a drink nor any food. Staff rude.
Meerkat . 2022-11-06
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While the food was very tasty and I had no complaint there it was extremely busy and we had to queue even though we had booked. The coffee machine was out of coffee and milk, the apple juice machine was out of apple and orange juice and the cups were dirty even though they had been through a dishwasher. My wife had to wait at the buffet for plates to arrive after asking 4 staff for a plate and it took a while for food to be replaced when it ran out. Would book elsewhere for breakfast in future.
John Warlow . 2022-10-10
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For a good hearty fuel up before a day in the park, The Crooked Spoon Is perfect, understandably really busy, but vibrant and fun. Our table was visited by a couple of theme park actors which was a nice touch and felt like Alton towers was not separate to the accommodation. Hard working staff trying there best to keep up with replenishing food and clearing tables, and courteous. I would recommend The Crooked Spoon.
Neal Cooper . 2022-08-24
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as a group of four we agreed we’ve eaten at worse places but my personal experience could have been a lot better; firstly i asked if there were any vegetarian options to which i was told “i don’t know”, after asking another member of staff i was delivered burnt veggie sausages which tasted pretty cheap, the pancakes were the only redeeming factor, the place was boiling and a staff member wiper down a table with spray which led to our whole table having a coughing fit, including me; i have asthma. few redeeming factors, don’t recommend
nathanael fearnley . 2022-08-23
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Average at best... better options if eating at resort resteraunts
Mark Yates . 2022-08-18
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Excellent service & delicious foods!!! Awesome 😋 yummy!!
Vearchi Chis workshop . 2022-08-16
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Been here twice now and both times have been really let down Booked for 9.15 and didn't get seated til 9.45 so had to leave mid breakfast to check out. Loads of free clean tables but staff were stood talking and didn't apologise. Food was over cooked and stale, really let down as the whole area is lovely
Nikki Leece . 2022-08-14
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Sit down at 8:30pm. Then, the next 30 minutes, no staff come to serve us. We did not even order a drink after asking the staff twice. That is absolutely annoying
Fengyu Xu . 2022-08-12
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Terrible food, terrible service
Chenyi Yan . 2022-08-12
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Over cooked fish, poor customer service, avoids this place.
Mohammed Salam . 2022-08-06
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Far too many people for the size of the space. It’s absolutely manic. Apple and orange juices are really watered down. The ‘continental’ breakfasts are croissants or pain au chocolat which are individually wrapped. But still manage to feel dry and uninspiring. You can have cereal if you like warm milk. There is a cooked breakfast and sausages dripping in grease. Fruit was available but included some fairly dry melon, apples or oranges. Not a relaxing start to the day!!
Ed Murray . 2022-08-04
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If your vegetarian dont expect any food
Richard Buckley . 2022-08-02
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The restaurant was busy and looked to be understaffed however our dining experience was very good. We only had breakfast here but the food was great with a wide selection. The restaurant was generally clean and tidy except for some tables where lovely people had left them looking like a warzone: not the fault of the staff.
Alistair Gray . 2022-07-23
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Dry, uninspired dishes, lacking in taste and imagination. Just because we are confined to a park's restaurant, shouldn't mean that we should have to endure sub par cuisine at inflated prices. Avoid and order from uber.
Alex O'Day . 2022-07-15
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It was pretty much a spoons but a fancy one, to be expected from amusement park restaurants so I'm ok with that
Inês Pedrosa . 2022-07-08
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Lovely environment, server Maisie was very nice and attentive. Food was served within a decent time and was very nice portions for the price.
Andrew Burton . 2022-07-05
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A good breakfast buffet with a great selection of foods. From cereals to sausages, you can get a full English Breakfast plate and more from The Crooked Spoon. Or you can opt for a selection of Kelloggs, fresh fruits, yogurts and pancakes with fresh orange, apple juice, tea, coffee or milk to go with your meal. However, I found the room service to be quite abysmal. We ordered pizzas to our lodge Wednesday the 24th 2022 and they hadn’t been cooked in the oven, they were cooked in the microwave as the bread was raw, and the cheese was swimming in oil, completely inedible. Room service food 0/5
Aaron . 2022-05-25
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So still currently sitting here waiting for our food we sat down at 8.45 took 30 minutes to get our drink honestly know one knows what there doing our waiter took our drinks order never to come back to take our food order! Last year was just as bad but we took it with a pinch of salt with everything going on but this time was just terrible! We have cancelled for tomorrow and heading to TGIs instead!
Maria Edmead . 2022-04-05
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Wonderfully attentive staff, amazing food and the hot chocolate is to die for!! Big shout out to Val who served us and James who drove us up on the buggy from the spa for their amazing care and service
Sam J . 2022-03-05
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Despite a couple of hiccups with booking a table and unexpected cancellations, eating here was the best experience of all the restaurants at Alton Towers. They surprisingly had the best quality food and the service was friendly and efficient. I wouldn’t eat anywhere else in the park.
Chris Ritchie . 2022-02-23
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The staff were great, this is not a fault of them! The draught beers were all offline which was a disappointment, but things go wrong at no fault of anyone, but this was the beginning! We were sat on a undesirable table, when many nicer tables were free (we asked to be reseated). Drinks measures were sketchy (I own a pub) The pasta was tasteless. The burger left questions to be asked. The kids mash was cold. The price people are paying in these type of establishments deserves better quality and service IMO.
Alex Vaughan Purdy . 2021-10-28
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Peng hash browns, I could eat a full plate of them u can’t lie, but the rest of the food I ate was very cold and just pretty horrible, I don’t know how, but also the orange juice was vile, like bro how do u mess up orange juice, also there was some mad wait aswell, wouldn’t recommend this place, seems very disorganised aswell, just an L establishment
Declan . 2021-09-12
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We stayed at the enchanted village on a three night stay and the Crooked spoon is where we were booked daily for breakfast and also enjoyed an evening meal here. There were minor queues upon each visit, the staff were all friendly and tried to assist where possible. The breakfast was fine. Personally had better breakfast at a Premier Inn, however as included in the price and as the location was great to our accomodation, this worked well. Was pleasantly surprise when we visited for an evening meal. I had half chicken and couscous meal and it was lovely and fresh and made a lovely change to the normal fried food we had been eating otherwise within the park and resort. Would be happy to eat here again if we visit the park in future.
Heather Nash . 2021-08-29
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Excellent service by chloe. Loving lady. A bit pricing, but good all around.
Joanne Parkinson . 2021-08-26
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£98.60 for a below average meal that took 45 minutes to come out.
Loz Davidson . 2021-07-19
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Ate here for an evening meal, as well as breakfast in the morning. Both times the staff were friendly and helpful. The food itself was very good, and the evening meal menu offered some interesting items that fitted in with the overall style and theme of the location. Breakfast was very nice, and was served well with the current covid procedures.
Chris Cox . 2021-07-12
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Evening meal here, and booked beforehand. Slight queue, then seated with menu. It wasn't too busy on arrival and soon quietened down. This is an order at the table with a real person place, and the staff were really friendly. The menu had a good selection and is reasonably priced for an on-park restaurant. Food came relatively quickly and tasted as good as it looked. The burger was juicy not dry, the pork steak was lush. The food was warm but not boiling. Puddings are a separate menu and another varied selection. The winner for us was Crooked Mess. Overall 4 adult meals, soft drinks and 3 puds came in just under £100.
Mike Newbury . 2021-07-12
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Deserves zero stars. Went for dinner and ordered a tofu salad (£14!) received raw tofu and the most horrendous salad I’ve ever seen in my life, had to leave and find somewhere else to eat it was that horrible. Another person ordered a steak that tasted of cardboard, bacon was fatty and absolutely disgusting. Staff are friendly, shame the food is disgusting :)
Niamh Smyth . 2021-06-26
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I wasn't happy when i asked if they had any quorn sausages and the man serving me was putting meat on my plate and he didn't put hardly any of the stuff i asked for on my plate when i was supposed to be having a vegetarian cooked breakfast and this morning the waitress who spoke to us kept giggling, when we had a dinner in the crooked spoon a couple of times i really enjoyed my vegi burger and chips but its quite expensive in there so we couldn't have dinner in there every evening and they should have more food on the menu like soup and Bread rolls and sandwiches and Baguettes .
Sarah Body . 2021-06-25
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The stay was lovely BUT the breakfast was TERRIBLE i'm vegen so my options were mushrooms or the most foul tasting fake sausages money can buy
Mollie Sherwin . 2021-06-17
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Excellent food just a bit expensive
Andrew Porter . 2020-11-04
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Bacon and eggs for breakfast were REALLY well prepared, haven't had them so delicious in years. Chocolate mint icecream (as dinner dessett) is highly recommended, it has giant chunks of very tasty chocolate in it. Dinner menu isn't that varied, main selection is just between some burgers, plain chicken and a steak. Overall, it was a very decent experience.
Dmitrijs Oginskis (EhTAmiD) . 2020-08-23
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Never received our order. Initial wait time was supposed to be 40 minutes. Waited 1hr30mins, only to be told it would take another 40 minutes. Not worth waiting over 2 hours at 10pm for overpriced food, especially when you have a little one whose already passed their bedtime
Aleah Belcourt . 2020-08-16
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Asked for a medium rare stake came out cold,also food was extortionate £15 for a burger.Staff we're warm and welcoming no faults there no more than a 3 star sorry
Kian Thompson . 2020-07-20
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Wrong starters, main brought out while half way through starters, mains then cold by the time we were ready to eat them, bread undercooked and was still dough in the middle and didn't even bother with dessert. Was given a 50% discount but still meant I paid £30 to leave hungry and dissatisfied.
Shaun Bentley . 2020-01-07
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Great atmosphere in the evening and very friendly service during busy period.
Monsal 73 . 2019-10-27
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One of the lovely restaurants onsite,food was okay,though spicy chicken meal was..not so spicy....however dessert was very good😁🍧🍛
Lavender Tiyesa Brown . 2019-10-18
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Very average eatery , could be so much better but captive market means it never gets better
Adrian Plaw . 2019-09-21
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Good was average but with a very limited kids menu, i.e. not the welcome provision of chicken nuggets but more a pretentious roast dinner, with autistic kids this went down like a lead balloon.
lisa Millington . 2019-09-15
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A small buffet type restaurant on one edge of the Towers hotels (next to the star gazing pods). There is good quirky theming around the whole place (think Harry Potter) and there is an outdoor area that is covered. The space inside is fairly limited so booking is essential if you want a seat. A small wait still may be required depending on when you go, there are not that many tables but staff are friendly and efficient, quite thinned out though so just a heads up. The menu is pretty open, there are a few different options available so they can cater for pretty much anyone (Gluten Free, Vegetarian, Vegan options/substitutes are available, make sure you ask your server). As a vegetarian, there aren't that many different options available, so if you want a wide range of food, stick to the other restaurants if possible. I would highly recommend the Woodcutters restaurant (near Hex). Overall, it's good. The staff are friendly and knowledgeable, the decor is great, but the menu is acceptable and space is limited. An average dining experience. 3/5 I AM NOT AFFILIATED WITH ALTON TOWERS. THIS REVIEW IS ENTIRELY MY PERSONAL OPINION.
High Voltage 01 . 2019-09-08
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Amazing food and great customer service. Highly recommended when staying at Alton Towers👍🏾
Schnitzer325ci . 2019-09-07
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The breakfast here was really nice lots of choice. Staff were very friendly. Place was clean.
Amanda Skippen . 2019-09-03
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Lovely clean place, nice food and staff.
Lynn Redfern . 2019-09-02
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No issue with charging more as it's Alton towers but worst meal i have ever had table of 10 only one person ate more than half their meal. Two people had hairs in there meal. There where 6 wasps inside the restaurant we killed them for them! Order Uber Eats if you can't get a table elsewhere!
Liam Murray . 2019-08-22
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Amazing !! waiter was fab so was the food x
Pat Wilko . 2019-08-20
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Great simple food and good service
Richard Solomon . 2019-08-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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