The Country Kitchen at Moor Hall Hotel & Spa in Birmingham

Lovely afternoon tea using gift voucher I received from friends. Our server was very pleasant and chatty. Plenty of food so much we had two boxes to take home full of cakes. Had trouble parking no disabled spots available and both car parks were packed with leisure club members and two big corporate conferences taking place in hotel.

We recently had a family Sunday lunch here which at £27.00 pp for 3 courses was good value. The food was excellent, lots of good comments from our table and the meat portions were generous from the carvery. We've been here a couple of times before (equally as good) and vowed to return more frequently. The restaurant including the other hotel communal areas and grounds are very nice. I would say staff friendliness in the restaurant could be improved for some, as it does vary. The first waiter who approached our table to serve us bread didn't make eye contact or say hello and did not smile in any interaction with us. However I must single out the lovely friendly chef at the carvery who was the opposite and had a little chat with us. The only downside apart from that was that the restaurant got extremely hot and at times made it uncomfortable, which I think was an issue on a previous visit.

Excellent service from the team (We were served by Jake, Amy and Owen) Delicious food in a lovely room and surroundings. We will be back next time we are in the area! 5* :-)

Massage cancelled Couldn’t serve our lunch because of an issue in the kitchen Forgot our drinks Then forgot our complimentary puddings DO NOT BOOK

Great stay. Room and spa facilities are great. Lovely grounds and restaurant and bar area. Only issue was with diner. Wrong food was brought out and i was made to feel it was my fault. However the issue was sorted and drinks were taken from the bill. We also ordered room service for lunch. Food was great and delivered to the room very quickly. However it’d be nice if they came back to collect the plates etc Would probably stay again.

Staff and location excellent. If you value your sleep and there's a function on its not the place to stay. Music blasting until midnight then drunk people walking around until 1am couple that with rubbish pillows and bed. Still recovering from lack of sleep. I had my children with me so would have liked to be put further away from the noise, wasn't informed when booking either. Visiting family thought it be easier to stay overnight will be driving home next time as for the price its not worth it.

Arrived this afternoon for a one night stay. Price for the room, excluding breakfast, was not cheap but we knew that. However found the prices of drinks and particularly soft drinks high …..pint of soda and lime more than £4….. Then checked into room which is small and in dire need of updating. Looking forward to a swim and sauna, only to find that we would be charged £10 per person per day so decided to abandon the idea. Very disappointed and will not be returning. Shame.

Just finished a birthday visit to the carvery and can't speak highly enough of the food and staff! Delicious food and really nice attentive staff! It was a large party and service was excellent! thank you for a lovely time!

I stay here 2-3 times a month… it’s starting to get a little tired now but the staff are always great.

The Country Kitchen at Moor Hall Hotel and Spa was a pleasant experience with good food, which was well prepared and presented. Sunday lunch is popular, so be prepared to be patient, but you will be well rewarded.

I attended a 90th Birthday and a wake within 5 days of each other. The birthday was in the Longmoot room which is up stairs. I have limited mobility and need handrails to climb stairs.

Wonderful place to stay beautiful setting, added a video of my brothers room, wow beautiful all I can say, well worth a stay in such an amazing hotel

Mediocre Lunch at the Country Kitchen. So disappointed - Took my Mum for her 93rd Birthday after a hiatus of coming here many moons ago when food was delicious. Starters were limited - OK as long as you like Salad or soup. Big Choice.... Carvery was much as other carveries are nowadays - I thought as I was paying £30 a head - I would have something resembling one from home - but sadly not. Beef was tough - Turkey a little bland - Pork thankfully was just right. Gravy was watery and as for the stuffing- pasty and bland. Roast Potatoes not crispy - just soft. Blimey - staple of a Roast - and if you can't get that right..... At least some of the other veg were good. Good service and all - but won't be visiting again in the foreseeable.

Excellent all round - will be rebooking spa Thank you

Excellent in every way. Attended a conference which was very well supported by the Moor Hall hotel. Lovely food (superb breakfast) and a very comfortable room. The only problem was poor wi-fi ......but that provided welcome relief in itself 👍🏻

Lovely wedding. One small gripe. Wedding was outside in sunken garden. Beautiful except for manky curtain covering arch looks horrible in pictures also dirty pond

Just played 18 holes of golf , and coures in good condition , very nice people had really good meal thank you.

Went for an antiques valuation. Beautiful setting. Staff were very pleasant and attentive.

We loved our stay. Ppl working there were very friendly and helpful, rooms very clean and comfortable, beautiful localisation with amazing adaptation. Spa facilities we can recommend too .

Pleasant environment that we visited for a family function. Cannot comment on the accommodation aspect however the food and drink was very pleasant and a nice ambiance if not perhaps a little dated.

Stayed here 2 nights for our wedding anniversary, stayed in superior room on ground floor , was very disappointed with the first room we were allocated, felt well worn and a little old fashioned was not welcoming, it also looked out onto a car park which wasn't what I expected for a £180 room, we complained and were shown another on the others idea of the corridor which had a garden view, this room was an improvement, but we then had to pay extra to be moved, which took it to approximately £200 a night , I still don't think this was value for the money, tv cables trailing up the wall to the wall mounted TV, plug not attached to the chain on the bath, some black mould around bath, small things but for the price being charged I expect it to be better, fined in the restaurant which was very good , staff were excellent, spa had good facilities and massages were good , staff again excellent, staff in bar area were also very good.

The food in the oak Brassiere was excellent and the massage treatment was very relaxing.

Nothing to do , a small spa area, very oldie woldie, not for the younger generation. Food dissapointing, no prices on the menus?? Would not visit again. Over-priced.

Would recommend for a family stay

Great experience! I thoroughly enjoyed the spa.

We visted here this time for the 'Two's Company Half Day Spa Experience'. It included access to the spa for 4 hours, a 55 minute treatments each, and a pizza each, which we chose to eat in the bar area. There was access to the gym, indoor pool, spa bath, sauna, steam room, and a fabulous Spa Relaxation Room. I had the Templespa Driftaway full body massage which was Divine (thank you so much to Katy who was wonderful)! My daughter in law had the My Kinda Skin facial which she was equally pleased with. There are changing rooms with open area and cubicles, showers, and hairdryers. The spa pool area was a relaxing area, but please bear in mind that it is open for families, and groups of parents with children, so if you would like a quite time staff are more than happy to advise when this is more likely to be. This was a fabulous treat and we both said we'd love to return and do this again. Fabulous place for a stay, a spa with treatments, a wedding, or just a coffee. Beautiful views! We visited on a Sunday morning 10am. The car park by the entrance was very full on arrival, and equally full when we left later in the day. There is a larger car park around the back of the hotel.

I got surprised with a spa break from my partner. Was a great surprise, the venue is just beautiful! The grounds were beautiful too! Spa facilities were great! I felt lovely and relaxed, the general atmosphere there was lovely. Breakfast was great. Lots of variety, safe to say I was well and truly full afterwards! Rooms were lovely. Had the best night sleep ever, as was pitch black and the bed was incredible! Loved the touch of the crisps and drinks for the room. Was disappointed by a few things, however. We decided to eat dinner here as part of our stay as my partner had driven 3 hours to get here so didn’t want to drive around even more. There wasn’t a lot of options for vegetarians in terms of main courses, therefore he ended up with soup and sweet potato fries. My chicken schnitzel was very dry and bland, despite it having lemon squeezed on to it. Pudding was lovely and the drinks were beautiful though. The lady who I’m assuming was the restaurant manager was quite rude to her staff within earshot of us. Also my partner had swapped his cutlery around, when she came to pick up the spare wine glasses, she swapped it back to the original way it was set… i know that there’s certain etiquette, but that’s not the way he wanted it. Another thing I was heartbroken by… I know you can’t help the weather but I really wanted to explore the beautiful garden, I had walked through the conservatory and saw how beautiful it was. On closer look, it was severely flooded so I couldn’t explore🥹

My fiancé and I had our menu tasting here last week for our wedding in October, we were very hesitant as we had never done anything like this before. However we were served by Paul and Zoe and they instantly made us feel at ease, they were both so attentive and friendly we both had such a lovely afternoon. The atmosphere was just perfect and the food was beautiful. Would defiantly recommend to anybody looking for a nice afternoon treat or somewhere special to go to eat! Thank you Paul and Zoe!

Afternoon tea was nice, pound land Bublé not so much.

Staff and service are above any other experience I've had so far in life from a hotel. the facilities are unbelievable if you require total relaxation

Sterling Networks have been made to feel so welcome at this amazing venue. Staff are very helpful and the Sterling Members are well looked after! Thank you 😊

Lovely afternoon tea with friends, nice venue excellent service. Food presentation was excellent and quality was very pleasant. Evie our server made the visit that little bit more enjoyable, thank you.

Lovely place. Located next to a golf course /centre so nice views & had small & intriguing garden area at rear. Room was clean & well appointed (nicest we've seen in recent spa hotel visits). Nothing to complain about at all! Staff friendly, helpful & professional. Food was great & well presented - large choice, especially at breakfast. Definitely recommend hotel.

Loved it. Best service. Fantastic friendly members of staff. Wow!

Service in the Oak Room for evening meal and breakfast was excellent. Very polite, well mannered and attentive. Every member of staff was very pleasant to interact with. Really enjoyed our stay. We've stayed in a few hotels up and down the country and it's been a long time since we've encountered staff and service that we had during our stay. Staff are credit to the hotel and we look forward to returning.

Spa break, the pool and leisure facilities need a upgrade. Food and main hotel and restaurant we're very good.

We had our wedding at Moor Hall last year, the staff were terrific, the rooms were decorated beautifully by the staff, the views were amazing and the food was outstanding. I also had the bridal prep room, which was amazing. Lots of space beds were really comfy. And then we had one of the hot tub rooms the night of the wedding and again it was amazing. I would highly recommend both rooms. If we did it all over again, we would do it at Moor Hall. I can not recommend Moor Hall enough, you wont be disappointed. We want to say a huge thank you to all the staff, especially to the wedding coordinators Charlotte, Michael, Claire, Tom, and Luke. You all were so wonderful. I couldn't have asked for better people. Thank you so much - Mr and Mrs Baker

Rooms are looking a little dated and I did not like to have to stand in a bath to take a shower. The floor got very wet as the shower glass is not big enough. It became slippery and a little dangerous

Good show but the whole experience was not as good as last year.

Lovely evening shared with friends at Moor Hall. Beautiful room, great service, friendly staff. Delicious self-service breakfast with all the extras.

Apart from 1st room being Chinese water torture (as soon as mentioned got given a new upgraded room) the rest of the experience well worth the money

Very nice Christmas lunch in a beautifully maintained hotel, recommended.

Booked a one night stay for our 5th anniversary. Was greeted by a helpful and friendly member of staff explaining everything as it was our first time coming. We were kindly upgraded to a superior room due to our occasion, alongside with some sweet treats on the house. Spacious, clean and warm room so cannot complain. Spa facilities are also hygienic and relaxing. Unfortunately had a disappointing dinner experience at the Oak Room however. Had to wait over 1 hour for our mains to arrive. Then had to send it back twice as one of our meals was very over cooked, which also took a long period of time again. We were given drinks on the house for the inconvenience and some money off the bill. A moment of appreciation though for the restaurant supervisor Marjan - a lovely and friendly lady who couldn’t apologise enough for the inconvenience, especially as it was our anniversary evening. Was also another young lady working alongside Marjan who was accommodating and apologetic. Breakfast was fine, morning staff were friendly and helpful. Housekeeping were noisy in the morning but also friendly staff. Overall a nice location and decent stay, just a shame the restaurant let us down.

Absolutely lovely relaxing overnight stay. Enjoyed the very nice food and great service. The room was very nice and comfortable. The staff were only too happy to help.

Today was the second time I have visited this hotel. The first was for a girls pamper weekend and today was for breakfast with Santa. On both visits the staff have been so friendly and helpful, it’s just a beautiful hotel and they cannot do enough for you. Food is amazing, so are the views, 100% recommend it 🙌🏻

Beautiful hotel located on stunning grounds in the outskirts of Sutton Coldfield, the rooms are decent and the service which you receive is 10/10 we stay every year and each time we are more impressed. Look forward to staying next year. Keep up the good work Moor Hall 😊

A very good meal at the casino night but poor DJ

Stayed over night for a work Christmas party event . The room was clean and nicely prepared on my arrival. I have been welcomed by a very friendly receptionist, who explained to me where our event will take place, where my room is located and where to go for breakfast in the morning. Heating was on full blast, so the room was very warm, but the radiator velve worked well so I could amend it to my preference. A nice big and comfy bed, plenty of towels in different sizes, two dressings, soap, shampoo, body lotion....all provided by the hotel. Also coffee, milk, sugar, tea and some shortbread biscuits as well 😋👍. Next morning I have had a little walk in surrounding garden. It was very nice, quiet place. I know the is pool and spa facilities, however I can't make any comments on this as I haven't use it. The food we have had during our event was fantastic and very nicely presented. Breakfast was full English style , served your self system, fresh fruit, cornflakes and muesli. I am glad I could attend the event at this place and I would come back again, so I will recommend and highlight very, very friendly staff.

Really gone downhill after our visit last year. The evening Carvery was poor, 'brown water' gravy, dried out meats, a restaurant manager who was simply sub par. Our room was up in the roof, no water pressure for a decent shower a small heater, the room was cold! Blood stained towels, robes which had seen better days! What should have been a special night for our wedding anniversary was ruined by cost cutting. We won't be returning.

Stayed in the hotel room with the jacuzzi alongside the bed it was amazing!

Had a fabulous 60th birthday with just my family, food was excellent in the country kitchen, lovely surroundings and I thought was excellent value for money .

Great place for my car clubs Christmas Luncheon. Good food, good service, nice room. Overall excellent

Nice place. Very clean and tidy throughout.

Fabulous food, surroundings, friendly and helpful staff, just enjoyed an afternoon tea, with Christmas choir 🎄🥂🥂.

A wonderful hotel and spa well worth a visit

Breakfast looked good but was cold disorganised running out of side plates running out of food but even when more food brought in it was just warm. Party in the evening as soon as it was 12.00 the bright lights came on and music stopped it was if they had your money now go home. On the good side staff were pleasant.

Had my Daughters 21st Birthday her and hired the Pod in the grounds. Incredible venue and FANTASTIC PROFESSIONAL service from Evie who looked after our group. She made the evening for my Daughter and I will never forget the experience. Thank you Moor Hall 🙏

Wouldn't come here ever again. Seen loads of marketing on this place and thought it would be a brilliant place for a weekend away. Was given wrong information about the spa. Wasn't informed that we would have to book a slot to attend, I was told that we could just go straight in over the phone. Didnt even get to go to the spa at all when the whole reason we booked was to have a relaxing time away but it was fully booked. Being told that we coulg go at 6am isnt exactly what anyone wants when theyre off work and wanting to unwind. On top of that the showers and bath in the bathroom were very very cold with no radiator working in both bathroom and bedroom. Water pressure from bathroom was so bad it would take you 2 hours to have a shower. Service was very bad as I asked for water to be sent up to my room from the bar and it never arrived. A lot of noise that it was nearly impossible to sleep. Rooms are nothing fancy, very basic and not worth it for the price. Was quite disappointed.

Lovely place, just needs a bit of a touch up Poor phone reception, not the Hotel's fault but worth knowing if you need to keep in touch

Room ok ( Not luxury) bathrooms clean Breakfast is very very good 5 star All staff are very professional 5 star Very good coffee The spa area is the best 5-star

We spent a fabulous evening celebrating my daughters 21st birthday. We dined in the beautiful dome set in the incredible gardens of Moor Hall Hotel & Spa. EVIE, who was assigned to take care of us was sensational! She went above and beyond to make sure our visit was special and memorable. The food was delicious, the front of house service was impeccable. A big thank you to those in the kitchen too for the extra efforts in presenting my daughters birthday cakes. All in all, we enjoyed a unique and wonderful experience made all the more better by Evie. She is an absolute credit to this establishment.

We had a beautiful evening in a dining dome and a wonderful hotel room! Our absolutely amazing server Evie made our evening! If anyone needs the praise, it’s Evie. She made our evening with the incredible service she provided and her wonderful manners. The duty manager was lovely to us and I couldn’t have asked for a nicer evening! Thank you Evie!

Had afternoon tea yesterday served by Paul great service and beautiful settings will definitely be returning!

Fantastic gym and pool and friendly staff

We had such a wonderful afternoon tea for my friends birthday. Our waiter Paul was amazing, so professional & friendly. Our lunch was so delicious & the chef catered for our individual dietary needs perfectly as I am vegan & my friend is vegetarian. My was also gifted a beautiful fruit ‘happy birthday’ desert which was a lovely surprise. I would highly recommend the country kitchen at Moor hall hotel & spa.

We stayed for 1 night only and loved location, but unfortunately we are disappointed with restaurant menu, food quality, bed was not comfortable at all and for some reason I couldn’t sleep at all, also bathroom was a bit in average condition. Early morning I asked personnel what time breakfast start, she said not sure and asked another person and that person same, finally a waitress come over and said 7.30 (it was Saturday)… but at check in they told us 7am. So in general beautiful place but lack of management and housekeeping.

Great for the occasional what we went for ok

Overall a really nice stay. Breakfast was buffet style and excellent service. Dinner was lovely and very accommodating to our dietary requirements. Food tasted good. We booked a four poster room which was nice but smaller than expected for the price we paid for an upgraded room to our package. The spa facilities was the best part, it wasn’t the biggest pool but still lovely. We were lucky it was not busy at this time of year and therefore found it more relaxing. We booked a couples massage which was the best experience out of the whole visit.

Performed at a wedding here and the staff were incredibly friendly and hospitable. It was very clean and easy to get to where I needed to be. Would definitely come back!

Today I attended a funeral wake in the Oak Room. I rate the room, the food served and the staff as excellent. But parking was horrendous. Loads of spaces were reserved for leisure club people and even more for EV filling up. I have a small car and managed to get it in and out of a tiny space.

Went for a Spa day with my daughter and was disappointed beyond belief. I have had many spa days over the years but have to rank this as the worst. Firstly on arrival their was no warm greetings from the member of the spa then we were sent to what i can only describe as a shoe cupboard up a short staircase ( it was also cold up there) then another lady appeared and asked if we wanted tea and toast (no other option) also the table set up was all sachets and felt like being in a roadside cafe. After the tea and basic toast we went back to the spa reception ( which was also the gym reception) thinking now our experience would be starting 🫣 how wrong was we. The spa day arrival time is 9.30 til 5pm and our treatment time was 2.30 so we had quite a few hours ahead. We were shown a small pool with a jacuzzi built into it and was also being used for hotel guests and gym member's and their children and that was our spot for the next few hours, nothing relaxing about it at all with the noise from children splashing around and having fun which is fantastic to see but not so great for a spa day experience. We were given a timeslot for lunch at 12.30 where we had to revisit the cupboard up the stairs over looking the bar where their was a wedding reception happening again that's great but i didn't feel very comfortable walking through the wedding party in our robe's and if it was my wedding i wouldn't be to happy either to have people walk through with their robe's, very odd. Finally we had our treatment and to be honest i have absolutely no complaints about the massage but i can tell you once it finished we got ready and might i add very dirty changing room (floors) we then left early as i couldn't take anymore. I genuinely think that the spa manager needs to visit other hotel spa hotels very nearby and see what they are lacking. Overall very poor and certainly not a 4 star experience.

I was disappointed with the spa day. I went for a relaxing overnight stay, but instead, I spent a frustrated overnight as from the beginning I found that the whole setup was not acceptable for anyone who has mobility problems the lifts was hard to find, there was no clear indication of where to go to find your room if you was on the second floor, you had to walk the whole length of the hotel. Then, to get to the spa gym again, the lift was out, so I had to climb 3 flights of stairs. FYI, I am not a mountain goat. I feel that more though could have been put into the convenience of the public, I know that you can not change the building, but you can think about what you can change for comfort

Had a nice overnight stay, spa treatment is fantastic.

Stayed here last night and had a mixed experience. First off we had two rooms booked, however on check-in our rooms that were assigned were not next to each other. Did ask the receptionist to move them, but he said the hotel was full and there were no other twin rooms available. The rooms given were not even on the same floor which was not convenient. Especially given that the hotel is so confusing to find your way around. We kept getting lost trying to find the other room. Be aware there is no lift, lots of stairs and corridors and is like a maze trying to find your way around. Could be a problem if you have mobility issues. Definitely needs better signage. The bedroom was small, but clean and warm. We stayed in 279 and our friends in 132. Their room was more modern and larger than ours. Ours only had a shower, where there's had a walk in shower and a bath tub. On arrival at the spa, we were told that you have to book a time slot which is only 1 hour long. This was very frustrating as we were planning on spending a few hours here unwinding. We did report this to the duty manager, but I'm guessing they get this complaint all of the time. Apparently we should have had a confirmation email stating the booking process, but we showed the duty manager the email we received and it contained no such details. He did offer us a drink on the house due to the inconvenience. The pool area is nice, however it is extremely small. The steam and sauna can only hold about 4 people comfortably. The jacuzzi is also small, and the temperature is not hot. It was quite noisy in the spa, quite a few children playing around. You are not provided with slippers and the changing rooms are not the cleanest. Dinner was very good in the Oak restaurant and the staff were very friendly and helpful. Also had breakfast in the Oak and again it was very good, however the temperature of the buffet items could have been hotter. The decor around the property is lovely, well kept geounds and does provide some good photo opportunities. Overall an okay stay, but I would not suggest staying here if you are looking for a relaxing spa day.

Staff and service is lovely. Was up there for a work trip and absolutely delighted to spend 3 nights there.

Fantastic afternoon tea experience. Atmosphere, food and drink and customer service all perfect. Special thanks to Paul and Debbie who made our day even better!

Only dropped in for a few minutes looks very nice. The drive is quite tight though when cars are passing with very low bollards edging the road.

Wonderful hotel. Outstanding dining! Rooms are great and friendly staff. We always stay here when we visit family!

Was disappointed with our room, its quite dated throughout and the bathroom looks atleast 30 years old. The curtain was broken which was annoying and the walls are quite thin as we could hear shouting/talking throughout the night. The only part we loved was the breakfast. The spa is quite basic as well and I would say this hotel is a 2 star rating at best.

Myself & friend stayed @ the hotel on Sunday. Found all the staff very helpful & friendly especially James the bar manager. Thank you again James for our birthday treats they where much appreciated. The carvery & breakfast was delicious. The only niggle was room wasn’t very warm & the Wi-Fi didn’t work. Definitely visit again.

Very nice and pleasant old fashion place!!

4 of us had the 3 course evening Carvery. Starters okay but the main carvery meal so disappointing, food all lukewarm and the beef was so tough the knife couldn't cut through it. Desserts have not got much of a selection and cheese and biscuits very poor. We used to go many years ago to the Country Kitchen regularly but sadly the standard's have certainly dropped considerably.

Piękny hotel w pięknym miejscu jednak pokoje wymagają remontu.

Lovely setting for a hotel, golf course and a spa. From how they have designed it or how it's been designed; it looks to be a great venue for weddings. Our room was comfortable, clean and spacious. However, tables for two people on restaurant are a little small and have little space to place food/cutlery. Gym was very nice and clean. Have decent selection of gym equipment. Pool was out of order so unfortunately couldn't use it. They also do gym classes which is quite good. Gives you that bit of a push rather than doing a session alone. All the staff are very welcoming and friendly. It has free parking. Would suggest they get the carpets cleaned throughout the hotel to give it that new re-fresh look. I would happily return here in future.

Excellent food and service. Food served so fresh and immediately out of the oven. I advise you to give it a try.

I have used the Hotel several times as a venue for Celebration or following a funeral and always had excellent service from the staff and good food at buffet in a hired room. The rooms are traditional with wooden panelling and windows and doors out onto verandah or patio overlooking the golf course and grounds. Very pleasant peaceful surroundings. I cannot speak for bedrooms and accommodation as have not used these. Have no hesitation in recommending the facilities I have used here and the Golf Club area.

Came here with my girlfriend for Sunday lunch. Was absolutely lovely with a fantastic choice of starters.

It's a great place to get away, relax and recharge your batteries. The only ok let down was the spa facilities weren't available. I think I will like to return once it reopens . Would definitely recommend staying here.

Had afternoon tea with friends this afternoon, thoroughly enjoyable, the person who served us was very good, would go back again 😀 😊 👍

We go for a yearly charity event and it always is very nice there.

Went for a romantic weekend. The room was nice but not worth the price. Dinner was ok in the oak room but found the waitress a little needy, kept asking 'is everything ok'. Moved to the buffet the next night, a much more pleasant experience. Breakfast was great too. Overall it's unlikely I'll ever go back based on value for money.

Would be good but you need a membership to access the pool. You NEED one. It’s impossible to just pay to enter the pool, and even if you have a membership if you’re going with someone else they have to pay. It’s a bit weird and kinda ruined a day out but I see the reason in this I guess

slow service, untrained staff, awful food, smells of urine… old furniture… stuck in the 80s…. basically its faulty towers.

Beautiful...... we're getting married there next year !!!

We just held my Nans Funeral reception at Moor Hall and I honestly cannot recommend this venue enough. We have had the pleasure of visiting moor hall many times over the years to celebrate birthdays and Christmas and attend Spa days. But the level of service we received for the funeral will never be forgotten. Nothing was ever too much for the staff, the venue was organised and clean. Our guests were massively impressed and happy. I had endless compliments through the day about how lovely our nans reception was. A special thank you to Claire who was so kind on the day and really took care of us, making sure we had eaten and really looking after us. Your kindness will never be forgotten. Also another thank you to the rest of the team who helped us. We couldn't have done this without you all. If my Nan could have been there I know she would have felt truly loved and very special and she would have loved how amazing her special celebration of life was. Thank you all.

We had our wedding at this venue yesterday and we and our guests cannot stop raving about how perfect the venue was and even more importantly, how lovely the staff were. From day 1 of checking-in, the staff were so friendly, courteous, and happy to help even out of hours. I was made to feel calm, at home and supported in the best way! The bridal prep suite is stunning! I couldn't believe my luck when I walked in... 2 bedrooms attached, a ginormous bed and so spacious and clean. Perfect! The team did move my belongings to our second room the day of the wedding and this was done with care so I'm grateful for that... our room the following night didn't quite compare to the bridal prep suite but that was down to us more so as we chose not to upgrade our room. No complaints here! The swan on the bed was a lovely touch too. A special thank you to Claire, James, Charlotte and Amy! You were all so kind and helpful. You have made our memory so much better and we couldn't have asked for a better team to have taken care of us. I'd also like to thank all of the other staff including those on reception for being so kind and joking with us, to the cleaners in the hallway, and the staff tirelessly working to prep and reorganise the room and sunken garden for us... the staff serving throughout the night and wedding breakfast were so attentive and polite! They were concerned I didn't like my soup when really I was just concerned about spilling it on my dress - the food was delicious, hot and just what we hoped it to be. The next morning, the hotel had sectioned off the oak room for us and our guests to have breakfast together... the food again was delicious, hot and well presented but again, the highlight was the staff! A very kind lady (sadly I didn't catch her name) described how the staff from the day before had been raving about the wedding and what a great time it was... her son worked there too... she was so kind and enthusiastic - really made my morning! 5 stars aren't enough to express our gratitude to you all.

Ate in the country kitchen on Sunday 10th September. Very impressed with the food and service. Thank you. 😊

A lovely hotel is very welcoming and obliging with anything that you need. Thank you for a lovely stay.

The facilities here are great but what really earns it 5 stars are the staff and the food which are both exceptional. Both the carvery and the restaurant are superb. The staff can't do enough for you, very professional. I can't recommend this place enough.

First time visiting, we went as a birthday get together because we had treated our son and his girlfriend to an experience voucher which they used to spend a night at the hotel and to use its spa. Initial greeting by Troy was good, he explained everything to us and was very attentive. Ordered our drinks which another of the team was getting, we waiting well over 15 minutes for the drinks but as we Ordered 2 cocktails thought this was the reason, however when they were finally bought, the waiter slammed the drinks down, didn't interact or smile at us and was to be frank quite rude, the pint of lager was flat, you could clearly see but it wasn't even picked up on by this waiter, however thank goodness that Troy knows his role, he saw immediately something was wrong and came over to deal with it, changing the pint. The food was good, the chef was very friendly, the portion sizes of the food was good. The desserts were not replenished and only 1 of the lemon tarts available though. It was also really really hot, which I know isn't the hotels fault as its been an unseasonably hot spell, however when we asked if there was air conditioning we were told that yes but its over the hot food serving area and the food would go cold. Now the issues here are down to the fine detail which the Manager should be looking at and addressing. Plus your tables in the outside seating area off the lounge are that wobbly we had to put a big stone underneath to steady the table. I would say we would give it another try but our son and his girlfriend had a terrible experience there and ended up checking out at midnight so sorry Moor Hall, voting with our feet and won't be returning.