The Cornerstore in City of London, Westminster

Really disappointed. Having had a great experience at one of your branches in Ipswich two days previously, I ordered the same pizza - half garlic prawn and half La Reine. When it arrived, my pizza was very soggy with no crisp edge. My friend's pizza was fine. Also, the dough balls were cold, and the garlic butter was too hard. Couldn't dip. We had to use a knife to put it on the dough balls. Normally, the dough balls are too hot to touch on arrival at the table. I forgot to use my Club reward and neither of us was asked by the (morose!) waitress if we had that. Sorry, I just didn't feel that on this occasion it was value for money. I probably should have brought up these issues at the time, but I was with a friend that I hadn't seen for two years and we had so much to talk about and I didn't want to put a downer on our meeting.

Cancelled my booking and hour before arriving. Refused to accommodate us despite there being spare tables across the restaurant. Staff unfriendly, refused to apologise and blamed "senior management". Mohammed shouldn't be placed front of house

Very rude staff, obviously doesn't like foreigners

Incredible atmosphere. Mia and Vincenzo were so welcoming made me laugh many times with their quick wit and incredibly fast service, absolutely brilliant will be going back whenever I can!!

Best pizza we have EVER TASTED. Very good value for money. Will definately be returning . Friendly staff