Pizza Express in City of London, Westminster

Overall tasty, but the dough was not crispy and tasted a bit spongy. Tasty sauce and ingredients, nice restaurant.

A big thankyou to Agnieszka We're a bit slow deciding and ordering and Agnieszka was so patient with us. Particularly as it is very busy people going to the theatre. Much appreciate your patience . Been coming here for 30 years and that won't change !

My wife, my toddler & i were turned away at 16:09pm from this restaurant which was barely 20% full because apparently there was no space later on in the evening for walk ins. When we tried looking online later there were options to book which was odd... The chap who I believed was the manager was quite blunt & just kept pointing to his piece of paper with names on. There was a family of 4 behind us in the same position who had young children who were turned away for the same reason and who were also confused, it just kinda felt that as families with young children it was too much trouble to accommodate - I have a feeling if it was just my wife & I they would have found us a table somewhere, again, in a place less than 20% full. Anyway, we went to the Strand Pizza Express straight after the paper pointing & mumbling, they couldn't have been more accommodating & understanding and very good with our young son. So go there instead and don't let the paper pointing man ruin your afternoon.

Crowded out bustling place. Nevertheless quick and friendly attentive service. Prior booking a must if you want to be sure of a table. It was a Sunday so maybe even busier as a result.

Delicious pizza 🍕😋 I don’t know what to say but as they said “A slice of heaven” 👌🏼

Excellent service and lovely astomphere.Amazing food.

We came for lunch and it was a very nice experience. The distinctive Roma pizza with mushrooms, cheese, and white pasta with chicken, with distinctive accessories and a luxurious view of the store. We were received by the distinguished employee, Raul, who was at your service and provided unlimited assistance from entering the store, taking orders, and even leaving the store. There is halal food

Staff very friendly nice place to have a nice meal and a bottle of wine 🍷

We had an amazing meal here. Gluten free pizza delicious and carefully prepared with adaptions as requested. Fresh salad which was huge and enough for 2. Waitress was lovely very attentive and welcoming. Thankyou

Awful. We had two classic pizzas both had undercooked bases and lukewarm toppings. How Pizza Express has fallen it used to be the go to place for good food at a reasonable price. Also I don’t remember the pizzas being so tiny in the past. Never again. There are hundreds of better places to eat within easy walking distance of the Royal Opera House choose any one of them and you’ll have a better meal. To be fair the service was ok friendly and attentive it’s just the food wasn’t good enough.

Standard Pizza Express. Nothing out of the ordinary. Quick service. No complaints.

Absolutely dire 50 minutes wait for our food. When it eventually arrived, surprisinly seconds after I had complained about the wait, they swore it had just come out of the oven, yet it was stone cold. It had obviously been standing around....for some time They offered to rebake it but by then it was too late - this was a pre-theatre supper The manageress was courteous and gracious and she did deduct the cost of the uneaten courses from the bill without question, but it was a ruined meal none-the-less To be avoided.

Food was great and got to us very fast, service was impeccable and we were served almost immediately by lovely people. Beautiful artwork on the walls and altogether a great experience!

So slow to get the drinks etc. And they didn't take our order until agesss

Very busy, but the service was great. The waiter was the manager from another branch and looked after us. Thankyou

Food lukewarm my friend had to eat later than the rest our party as twice her food was cold in the middle.Did receive refund off the final bill

We went here for a meal before the theatre and were really disappointed with the service. I know it's busy, but we waited 15 minutes just to have someone take our order. We asked for kids starters to come with the main course but this was ignored and came separately. After another half hour of waiting for the main course I asked the waiter who just said "it's busy". Eventually and after complaining to the manager our food arrived. Food was decent but the waiter was not helpful at all, no appology and no update on how long the food would take. The place was overcrowded and clearly cannot cater for the amount of people they had there.

The 5 stars is for the service we received. Pizza preferences differ so much that my opinion probably is meaningless. The restaurant was full when we arrived at 6:00 without a booking. We told the manager that we were trying to make a 7:00 theatre performance. She was able to squeeze us in at the next available table. Then our waiter, Yuksel, worked his magic and got us immediate drinks, an extra speedy pizza and an instant tab. We made the performance with time to spare. Many thanks to all.

We chose Pizza Express as we thought it would be a good restaurant for our party of six with two young children, before we went to see Matilda. There were quite a few families doing the same thing as us. Unfortunately, I think at least one member of staff was missing, which we found out from overhearing the waiters conversation. We had reserved a table for 5 PM but were not seated until after 5:20. Our food didn’t arrive until 6:10. The table next to us gave up waiting and just left, we hurriedly ate our food as we had to leave in time for the theatre. The food was OK, the children’s pizza was great, the drinks were good. I wish someone had told us, and the other familieswho were pre-theatre dining that service was likely to be very slow when we walked in the restaurant. That would have allowed us to make an informed decision. The waiters were trying to be helpful and were always polite, but better communication with your guests would have been really appreciated!

It's a pizza express, the service & food were good, as you'd expect.

Well where do I start with our experience at this restaurant!! Terrible! We were a table of 6 .. 3 adults and 3 kids!! We booked our table for 5.30pm, we arrived at 5.15pm and was shown straight to the table.. the waiter took our drinks 5 mins after.. drinks came within 5 mins and we were happy! The kids needed the toilet so we asked the manager where were they and he replied saying I don't know I'm new here!! Says it all really We then had to wait a further 45 / 50 mins even before ordering any food!! And that was us asking the waiter if we could order. He came over with a dirty plate and sweat pouring from his face to what he kept wiping it with his hand while using his table phone thing to input our order! While we were ordering we asked if the pollo pesto pasta was vegan and the waiter said there wasn't an option to input that and he would have to check!! Really!!! Once we had ordered we were left and only what I can describe around us was utter shambles! Meals going back 3 or 4 times because they weren't cooked or really badly burnt! I could see the kitchen from our table and everyone looked like they didn't want to be there.... They just couldn't keep up with the amount of people that was in the restaurant!! We asked the manager how long it was going to be. He didn't have a clue what was going on and I still didn't get answer... The kids were hungry and getting restless to only find out that they hadn't even started our meals!!! This was before at least 5 or 6 tables around us walked out. Once we found out our meals weren't even started we walked out and had to find somewhere else to feed the kids and at 7.10pm they were tired, hungry and emotional!! As we walked out that same manager said to us thank you for coming hope to see you soon!! Well he didn't want to hear my response!!! So we sat down at our table at 5.15pm and left the restaurant at 7.10pm with only having a drink!! This is not acceptable and yes I would like a response!!

Great staff.. amazing pizza... tiramisu in the field with my husband😉 thanks for this moment.. we will definitely come back✌️

Food was lovely, Paulo was attentive, friendly and polite throughout the meal. Thank you!

Not great, both hosts away from their station so stood for a good 5 minutes despite booking and arriving on time. Kept disappearing off together and emerging at same time flustered touching their face/noses (!!!) Table not ready / and a lot of untidy tables which I assume is why it took the host a while to find us one Once we were finally seated we were broached for drinks and starter orders multiple times by different waiting staff. Once we'd settled and they'd worked out who was looking after us it was plain sailing and the food was good, highly unprofessional until this point though.

Lovely staff! Very efficient and organised! Fast service. The kids' pizza was quite small,however, for the 3 couses you get on the kids' menu for under 8 pounds (excluding drink), it is great value for money and certainly fills you up for lunch!

Pizza Express usually a family favourite, however the staff at this one were awful, stood waiting to be seated for 10 minutes whilst they sauntered around (I had to ask in the end), then waiting for another 20 minutes before and orders taken. I had to ask for the bill several times, many of which were very obviously ignored. I appreciate if restaurants busy but this was not even half full! Real shame

The Pizza Express in Bow Street is spacious and beautifully designed. The ambience at night with soft lighting is appealing. Whenever we went the staff are very helpful and professional and the food is excellent.

Always a good meal, but the waiter was particularly great. Nothing was too much trouble, although he was rushed off his feet.

I am deeply sorry to say the quality of the food is bad !! The service and atmosphere very good. But the pizza was very low quality.

Celebrated my birthday ,lovely food, staff were lovely.

Super fast service and delicious pizza.

Everything was perfect, I ordered buffalo mozzarella , pollo pasta and pizza Margherita it was 10/10 .

The food was great. The staff was very helpful and lovely

Good food and quick service for a pre-theatre meal

As a pizza express regular around London, I can comfortably say this is the best I’ve been to. Lovey staff and fresh food. Best on London!

Delicious pizza. Friendly service, nice atmosphere. Recommended!

Great location! Very quick service and friendly staff. One of our favourite pizza express restaurants!

Me and my family went out this afternoon for lunch, came to Pizza Express bow street a nice place to stay and have a coffee and to enjoy while being in family and eating aswell something delicious, today our waiter was one young man he just turned 18 not sure about his name but nice guy and very respectful and friendly around people

So expensive for bang average food.

In comparison to other branches, and in comparison to our previous visit, the service really had dropped. The food quality was nice, and the waiter made an effort to check the menu dietary requirements for me prior to letting me place an order.

I had the pleasure of visiting this restaurant with a friend of mine recently, and I must say that I was thoroughly impressed with the attentiveness of the staff. Despite the fact that the place was quite busy, our waiter was incredibly accommodating and nothing seemed to be too much trouble for him. I would highly recommend this establishment and give it a five-star rating.

Great pizzeria in London. Dana and the team are very accommodating. Food is delicious and service is great.

I happen to like this franchise very much. Service is always good, very nice food and the prices are fair. This branch is particularly nice. I’ve enjoyed a very nice American pizza with onions, and the Italian beer is nice. Surprisingly fast also, for those ina hurry.

Very nice person to talk with very communicative and friendly, food on time even though that was very busy, he said his name is Raul

xhoni service was very customer friendly recommended the best food and was really happy with his service.

xhoni made my first ever experience with pizza express fenomenal from the service to the food everything was amazing. Thank You!

Xhoni was a great servant his customer service was immaculate to the point where we was feeling at home.

All and everything was amazing 👌❤️

I went into Pizza Express in hopes to change my babies nappy after being turned away from many places, and at the front was Adam at the door, he was so accommodating and helpful and let me use the changing rooms, as well as stopped to have a chat with me and my family. He was so friendly and I would definitely go back simply because of how friendly and helpful he was!

Excellent service and as always food was good

Very peasant , very friendly staff great food .

Didn't want pizza but grandchildren did! I had beetroot Buddha bowl which was lovely! Quick service for such a busy restaurant in the West End

I came here last week and the waiter was so nice, but this week its the second time i have been here, the waiter was almost shouted me and said 'just wait' in a rude way.. but the waitress lady who tooks order was nice.. also they didnt help us to charge our phone :(

Food was great and delicious, I ordered margarita pizza, vegetables pizza and penne pasta . The margarita was so delicious but vegetables pizza was normal one and had too much onions and the pasta was so delicious and tasty, the cheese on it was so good. Service was so great the employee was so respectful with us and helpful. Atmosphere was good

The person that served us was lovely but when we arrived I asked to move as my daughter is currently very anxious and needs to be in a quieter space. I was directed to the manager and asked to be in a corner or on the side. Despite me explaining the reason for my request (she was also wearing ear defenders) I was met with grumpiness and "it will be loud over there too". Also it felt a little grubby/dirty.

Typical Italian pizza, great variety. The place looks very well decorated. Good attention. recommendable

Expensive, scarce and not very good food... Don't eat the prawns!

Good simple pizza at an affordable price.

Nice food and great customer service

Nice food and great customer service.

Had to go here due to a problem in Gauchos kitchen. Food was cold and not very nice. I’m normally a big fan of this chain much more so than the rest of the family but even I couldn’t defend them. They took 3 off the 4 main courses of the menu due to poor quality. Service was fine no issues whatsoever but after our complaint the manager told our server that he would be fired when his shift finished. Let’s be clear it was the food that was the problem not the service. Manager was then rude when we questioned this. Not a nice man and if anyone deserves sacking it’s him. Wish I took his name to publicly name and shame the manager.

Pizza express in covent garden was very busy all the time lucky l got a table with out having to book. Very pleasent atmosphere interesting menu with plenty of choice. Service was competent no rush all in all avery enjoyable experience.

Larisa was fantastic...so friendly, attentive and made great recommendations. She's a real credit to the restaurant. Food was delicious...thin base pizza with very fresh toppings

Popped in for a quick dinner, short on time but they delivered the salad/beer promptly and with a 😃 Friendly, excellent service by the Turkish waitress and the Romanian Manager! Thank you😃

Excellent meal, Ricardo did a great job and they were really careful with our allergies

So this is the thing, we wanted to have some food before going to Matilda the Musical. We went to PZE as they have a gluten free menu and we have been quite happy in the past. The service was really good and friendly, however the pizza quality was not great. There were not many toppings on the pizza and the base was not great. We can make it a lot better at home and that is not why you go to a pizza restaurant. Will give it a rest for a while and risk it again in a few months. I believe in second chances.

Mine and my friends night was made by Ivan’s service. Super attentive and always checking up on us.

Pizza szybko podana, zaskakująco dobra jak na lokal sieciowy, natomiast Bellini z prawdziwym Bellinim nie ma totalnie nic wspólnego. Nawet koloru.

Had a very pleasant time. Great food and helpful, friendly staff.

The restaurant was filthy. Really busy. Not enough staff. Food was cold. Would we go again NO.

The receptionist Larisa was very polite and welcoming, the food was amazing definitely recommend and I would definitely come again.

Service was brilliant, really friendly and considerate. Everyone enjoyed the food.

Wide range of gluten free meals. Excellent service from the all staff, specially Binoy, he was very professional and friendly. Give this man a rise!

Lovely evening with friends. Service was amazing - nothing was too much trouble for our waiter Ioan . He was great helping us with the App!

Perfect food and perfect service. Clearly waiting staff working hard. Nothing was too much trouble for our lovely helpful waitress

Nice food specially pizza and doughball, great customer service

very good service, specially food is very good quality,

My friends and I nipped in for a bite to eat before seeing a show, and we had the best time! We LOVE pizza express, and the staff at this location couldn’t have been more helpful - they recommended some great dishes, all of which we loved and devoured. I think our servers name was Tara (I hope this is right!), and she made our evening so special, hats off to you for providing such great service ✨ we will definitely be back again!

Really amazing service from Tara and lovely food. Will be back !

We went for a birthday meal and the service was incredible, particularly as we hadn't booked.All the staff were superb and very friendly. Our waitrrss was incredible and had a great sense of humour. The food was great, very tasty and hot. Well done Bow Street branch. ❤️❤️

Staff were very attentive, polite and quick. The food is standard and as you'd expect for a Pizza Express. Book if you're going at a busy period i.e. around Christmas holidays at 5pm - there were so many people who were turned away chancing a table.

I cannot rate the food since we did not get a chance to do so anyways. The wait time for someone to come and take the order was too long. When someone finally did come, she picked an argument about not having my own drink, which was water with electrolytes, while dinning in. They were not even keen on retaining us when we decided to leave.

I cannot rate the food since we did not get a chance to do so anyways. The wait time for someone to come and take the order was too long. When someone finally did come, she picked an argument about not having my own drink, which was water with electrolytes, while dinning in. They were not even keen on retaining us when we decided to leave.

Staff and manager always friendly and good service no long wait times

Rude staff. We have a 7 months old baby sleeping in stroller . We were not allowed to use disable entrance and asked us to use entrance that has stairs. And inside we re asked to take (sleeping baby) out of his stroller and hold him in my arms. Very unprofessional and inhumane will never go there again

Great experience. Delicius food and attentive waiting staff.

Magda lovely lady ...very busy wendsday

We went there for my father’s birthday, we had absolutely great time, the service and food was excellent thanks to Cihan for looking after us and treat my dad with tree shape dough balls dessert :)

We were at Bow street Pizza express on Wednesday 13.12.23 for lunch and Alexander our waiter was fantastic, so kind, helpful and attentive. He was 5 star. The food was really tasty and we will definitely go back. Thank you.

Food services was so poor our food took ages to come out and when it did it was stone cold we had ordered 2 pizzas and they where so cold it was about 1 hour 45 it took to come out and when our server delivered the food he used the excuse as i forgot to bring it out to you I don’t feel like 2 pizzas would take 1 hour an 45 mins to come out And if my pizza had cost £16 I had expected it to be a least hot we had asked for my pizza taken off the bill what was only fair If your looking for some where nice to eat I would keep looking Also really despondent with the prices £10 for 6 dough balls witch again was cold when delivered to my table

I’ve never written a review for a restaurant before, but this was a terrible dining experience. Food was awful- I ordered a Caesar salad and it was probably the worst I’ve ever had. Pizza was mediocre at best. The food lacked complete flavor. You know it’s bad when a Caesar salad is awful. It was so loud and not enjoyable at all. Screaming kids and babies everywhere, as well as adults. Overall, the food was awful and it was extremely disappointing and unsatisfying.

Buzzing that night and the staff were exceptional. Great experience

We've been here before and had good food. Tonight I sent my undercooked , limp, pizza back. They put it back in the oven and it came back rubbery, like yesterday's pizza reheated. Awful, won't rush back. Not happy.

1st class service fast and efficient staff. Food was excellent 👌

Anna and her team was amazing!!!

Amazing experience, especially the service by Alexandre was really good. I don’t remember when was the last time I had such a good dinner that was this relaxing. Also lovely Christmas tree with dough balls as charms. Must go! especially if it’s a date night like I had.

Welcoming. Good food. Well presented. Would recommend.

A very packed out place pizza was loverly but the chocolate browse tasted burnt

Visited the Bow Street branch on the afternoon of 26th November. As expected, the restaurant was fully booked and very busy. Unfortunately our food arrived cold and had to be returned (to be microwaved I assume?) When I asked for the £15 service charge to be removed as we had not had a good experience the waiting staff became unhelpful and abrupt. This meal had been booked as part of a special afternoon theatre trip and spoilt our overall experience that day. I appreciate large venues at busy times may struggle to provide great customer service but this was poor.

Excellent fast and polite service eve though it was so busy