The Clockhouse in Waveney

A painful experience ! 1 out if 4 members of staff actually doing anything . Customers in Queue patiently waited to be served . 35 minutes to get a takeaway coffee , maybe the young lady on the till could be shown how to do other tasks !! All very polite but half asleep . Watched the young lad wash one cup up for 5 mins while almost bent double leaning on the sink . Speechless 😂

It was a dismal experience all round! It was all so tatty and drab . Tea and coffee served in cardboard cups and cakes in a horrid cardboard tray with wooden cutlery. There were dishwashers in the kitchen so why use disposable stuff which has to be thrown away.?!? Cakes and scones were very uninteresting despite the website saying there were all handmade (they weren’t!). Standards in the Clockhouse have reached an all time low! Don’t go. Everything on the pier these days is in desperate need of a lick of paint and a bit of love and attention to detail.

Food and drink were good if a wee bit expensive. Almost £18 for three hot drinks and two pieces of cake add to that they were served in paper cups and plates. It's a return visit but to be frank not sure would now go back.

I had a humous and salad baguette and it was stuffed from end to end with really tasty humous and salad. Very good value and very tasty.

Nice setting with nice decor and no complaints about the staff but at £4.50 although my hot chocolate was a good size, very generously topped and nicely presentd it was far too sweet and at that price the fact it was in a paper cup is just not acceptable. My scone with jam and cream was an absolute joke - a bland, dense dry brick with not enough sultanas and didn't even come with butter. As for the price rip-off doesn't even come close and I was appalled that it was served on a bit of cardboard with a wooden knife!! My mum liked her coffee and walnut cake but the lack of crockery was definitely not ok! NEVER AGAIN.

We always loved this little cafe, so much charm and character with proper China cups and plates and tea pots. Can't describe how disappointed we were this time. All disposable cups and bits of cardboard to eat your snack off of. Definitely won't be going again. A massive shame.

Tea was just a teabag left in a takeaway cup and an almost grudging splash of milk, the limited choice of cakes were also served on a disposable paper tray. No doubt environmentally friendly but not worth it for the prices charged; plenty of other much more pleasant cafes to choose from in the town.

Very friendly staff and good service. Coffee was OK but served in takeaway mug! Had to ask that it was only filled half way to maintain the flavour and strength of the coffee. Black coffee drinkers like coffee so we like to be able to taste it 😃

A small but good cafe with a good choice of drinks and light food options with seeting inside and out, giving excellent views of southwold

Being on the pier adds to the charm of this little cafe. The coffee and cakes were enjoyable enough and the surroundings interesting. It would be a shame to not visit.

Service was very pleasant, but rather disorganised and slow. "Pleasant" goes a long way, but still: I'm glad I wasn't standing behind us! ;) The food is a nice selection of cakes, savoury nibbles and baguettes. The vegan pasty was lovely: real food, not pretend meat! :-) Prices are distinctly too high. Hot chocolate was rated "OK" by our 2 teens... make of that what you will!

We visited thee Clockhouse today , after being recommended to visit Southwold by the hotel we are staying at We were not dissapointed with the clock house on the pier Easily accessible for me in the wheelchair Great welcome from the hosts Superb coffee , hot and tasty and awesome cornish pasty

We stopped off at the Clockhouse because we only wanted a lite bite and wished we had ventured elsewhere, the baguettes were not very fresh, I know they say that they are baked fresh every morning but because of the type of dough used they go limp for want of a better word and not very nice could be kept in a warm oven. for nearly £20 for two baguettes and two drinks I was not too pleased. Will not be returning.

Tried to eat here today. We went towards end of lunch and was happy that choice may have been limited by time but we went for a quieter time on purpose as we have allergies and know this takes time sort. What we found unacceptable was that on asking thrm to check if the bread contained soya and milk we were met with a flat refusal to check with the excuse "just to be safe" we left and found somewhere else with level access and a better standard of customer service who showed just what great customer service is about when you live with allergies.

Along the Southwold pier there is this lovely cafe where you can rest and take in the North Sea or Southwold town while sipping coffee and eating cake.

This is a great place to sit and watch the sea with a "hot chocolate - The Works!', but sadly the pizzas, jacket potato and panini ovens are no longer, so the only food is cold baguettes served in takeaway boxes. Such a shame - really hope trading improves so that different options can return.

Clean and pleasant place for a cuppa on the pier. Regrettably very stale scone offered. It was a Monday and certainly not fresh that day. Pleasant enough staff.

I ordered two drinks to sit in the cafe with my mask on from a friendly member of staff. In accordance with government guidance I then removed my mask as I sat down at a table inside. We then walked to the other side of the cafe due to wasps lingering near our table. As we walked over another member of staff was talking to another customer about people not wearing their masks inside and asked me why I am not wearing a mask and that I needed to wear one as I was ordering (which I did). You cant just make up government guidance as you please. I did not visit your cafe to be aggressively and wrongly challenged and talked about between your staff and customers for literally doing nothing wrong. This was so inappropriate and rude. Will not be returning!

Friendly welcome on a very cold and windy day in Southwold. We visited twice in two days. Great place to watch the waves from.

We visited here for a day out. We visit Southwold regularly throughout the year and love it. The pier is always a stop off point. We always take our dog with us a everywhere is so dog friendly. As it was cold we decided coffee inside the coffee shop with a sausage roll was order of the day. We normally sit outside but as it was a chilly wind went inside in the bench area where dogs are allowed. All was well until a customer said you should not bring your dog in here!! I said it was ok and allowed at this end. He said it was not right. I ignored him and our dog sat quietly with us as usual. As he left he tutted and said we should sit outside. I said he could have sat at the tables at other end but is was an area dogs were allowed.So the coffee was lovely the sausage roll superb but spoilt by a customer. Never mind we will be back.

ProsSat outside in one of the booths overlooking Southwold beach in the sunshine with a glass of AspallsPrewarned that there was a wait on foodCrab sandwich lovely (when it eventually arrived.......ConsWe went to check what had happened to our food order (crab sandwich and chicken panini) as we had been waiting over 50 minutes and my husband found out eventually that they had lost our order. We had to order another round of drinks and at first they expected us to pay for this round but we said as we had to wait so long for the food was the reason why we had to get some more drinks. The manager did agree to waive the cost of our drinks and our sandwiches eventually came 5 minutes later. Slightly put a downer on what could have been a lovely experience.

Really good selection of cakes including a gluten free option. My husband had fruit scone with a generous portion of real clotted cream and jam. The only comment I’d make was the service was friendly but very slow. 3 staff behind the counter but only one serving despite a queue forming

After a long, cold and windy walk to the end of the pier we popped in for a cup of tea and hot chocolate, and a nice slice of cake. Very cosy and reasonably priced.

Treated ourselves to drinks and cakes. The coffee and hot chocolates were lovely - the chocolate being served with lashings of whipped cream. The tea was served in a beautiful china teapot and delicate cup and saucer.We tried 5 of the cakes and could not fault them. Yes the price is on the higher side but this is to be expected with the view from the pier.

Love Southwold Pier and expect to pay a bit more for food and drinks on there.This is our 3rd visit to the Clock House coffee shop.We had a wonderful hot chocolate and a very disappointing Brie, Bacon and Cranberry Panini.At a cost of £7.95 we expected to get more than one very thin slice of Brie and one slice of very pale looking fatty streaky Bacon. It was accompanied by a side of lettuce leaves and crisps, forget those and more filling please!We will stick to the drinks next time and eat elsewhere, it's a shame as my partner lives in the area and we visit the pier quite often.

Stopped off for coffee and scone. Scones were stale and coffee only mediocre. Used to be much nicer. Won’t be back

The hot chocolate was amazing with all the trimmings. Just what was needed on a wet and windy day. Cake was good and they served large slices. No toilet facilities here though, you had to walk down the pier to the restaurant and use their toilets which is not ideal in bad weather

My husband and I stopped here today for a drink. I had a cola and my husband had a coffee it was £5.60 for both which I thought was expensive as they were both small drinks and having eaten several times at Gun hill where we have a bacon roll and coffee for £3! Wouldn't return.

Well we got to pier looking forward to our pizzas!! (We live locally by the way) We tried the door at 6pm the place was in darkness, the door opened a bit and an arm came out and a voice said we are closed, read the sign, how rude, I said but on your website it said you stay open until 8pm. I was told there was nobody about so they decided to close. What a way to run a business!!! Don't bother. I spoke to a lady from another business before going to get the Pizzas, she went a bit quiet when I told her where we were going!!! No wonder. So we never got to try the pizzas but went to another eating place where we got amazing service!!

The drinks and service was amazing however it would have been nice if they asked if we would like to have our scone / sausage roll heated .The waitress was extremely happy and she was wonderful would definitely love to be served by her again

We visited Southwold and were looking for a light lunch snack. Wandering down the pier we found the Clockhouse and decided to order some crab sandwiches. We waited for what we imagined would be some delicious sandwiches of fresh local crab. Although they appeared to have been freshly made, the content was anything but fresh. The bread tasted like it had been out in the sun all day, it might as well have been sold as toast. The crab was drowned in mayonnaise, it might have been fresh and local but who could tell? The side salad was limp and gritty, perhaps it had been washed on the beach. Coupled with that, my plate of sandwiches was almost half the size of my wife's due to the shape of the end of the loaf, basically about two bites worth. No standard portions here! At £9 we felt robbed, at £5 we would probably have been robbed? It was a poor representation of what should have been a celebration of the best of local produce.

Very disappointing. We went on Wednesday evening as you get a free pizza when buying one pizza. Despite there being no one in the Cafe we were told we had to take the pizzas away. They were not cooked properly, the dough didn't taste good. The margarita one was better than the stagioni one which was awful. There was very little artichoke or mushroom on it, just a load of olives. An experience not to be repeated.

My husband and I decide on the spur of the moment to go to the pier for dinner ... we went into the clockhouse and was told we would have to wait 45 mins for a pizza... we weren't in any hurry so ordered some drinks and enjoyed the views whilst we waited. I should point out that the reason we waited so long is because they were very busy and they make every thing fresh to order... you can watch them preparing the dough for each order and there were a lot of them... most people were ordering to go so it was quiet inside... once we got our pizza they were absolutely gorgeous which made the wait worth it... very friendly staff even though they were busy they were friendly and chatty... definitely go again ...

Lovely cakes. We had the apple shortcake and it was to die for. Drinks nice too. Loved my coffee and the wife liked her green tea. We always eat here when in Southwold. 2 x drinks and 1 cake £7

Been before, managed to avoid being tempted by the array of cakes, and had a pleasant coffee. Would recommend

In the area on holiday. We decided to get a pizza from The Clockhouse from their takeaway service on a Sunday evening as we did not want to cook. My husband headed to the restaurant arriving at 5.05pm to be told he could not have a pizza as they stopped serving food at 5pm even though they do not close until 6pm on the weekend. Yet the web page states pizza are served from 11am until close every weekend. Shocking customer service!

Nice cafe half way along the southwold pier. We had good coffee, fruit scones and sausage rolls between us. However it was a bit pricey, I guess as it is on the pier. Nice outside seating area on the pier.

We went here for lunch and I was longing for a pizza. The menu was a bit "special", so I chose a rather plain pepperoni pizza. Plain doesn't mean it shouldn't taste anything though. A pinch of herbs wouldn't go amiss. The pizza really didn't taste much at all, not even the pepperoni.

We chose this place as we could sit outside and enjoy the view.Sadly the alfresco experience was spoiled by a cup of cold coffee and not very "hot" chocolate

As with any town there are a number of cafes etc all competing to serve you but I think we will be coming back to this one each time we visit Southwold.

Party of 4. We each had hot drink, latte x3 plus hot chocolate. Two sausage rolls and two portions of cake. Total cost £23 which I thought ok for Southwold pier. Drinks were good. Sausage rolls lovely. Cakes good. Service was fine.

We stopped off here after a freezing cold walk. The hot chocolate was just lovely - although we resisted the add ons, when we bring our son back he’ll be happy to test them out. It was a very windy day and we soon got used to the feel of the waves underneath us.

My title says it all really... Rare for a cafe to accept dogs so we always make a beeline for this when visiting Southwold. Their hot chocolate is delicious! Friendly staff and cracking view.

Opted for here over the restaurant as we were with a small group with one child and thought this would be preferable to the more reserved atmosphere of the restaurant.

visited the clockhouse yesterday and im afraid its our last visit as standards have reached rock bottom.we were grunted at by the woman behind the counter as a greeting,cups and cutlery were dirty,woman in question stopped halfway through preparing our order to answer the phone[red rag to a bull for me]on paying for our order we found every spare table and bench covered in tea cups,plates etc from the previous customers,there were 2 members of staff on duty and i had to clear 2 trays of debris from a bench area before sitting down to eat,a few minutes later i heard the serving woman tell a customer were not doing food for a while as i havnt had a break,i was absolutly speachless.we finished our drinks and promptly left,we walk back past this place a good half an hour later on our way back from the end of the pier upon looking thu the window all tables where covered in debris,disgrace is the only word i can use

Service good, prices good, cheese scone just right. :) Had none of problems mentioned by previous contributors.

Called last weekend for a quick sandwich. Overpriced and not good . Cheese scones were dry, ham and cheese panini was poor, hot chocolate was nice. Would not come again. Go to the other restaurant on the pier and don't waste your money here

After having a long day it was lovely to relax enjoy a quality coffee. Made by "Nigel" I heard the female barista call him. Altho they laughed so it might not be his real name. He was proud of his flat white. As was I #lovely. The cake selection was more than ample and was fully stocked which on such a busy pier was a great sight. Bit pricey but good.

Pedimos una bebida caliente, llegó y estaba medio vacío, sólo espuma. Llevamos a y fue ignorado por el personal tenía que sustituirá finalmente y fue tibia. No impresionado por el servicio al cliente.

El muelle en Southwold es un gran lugar para el té. Los bancos tienen buenas se cultivarán fuera o dentro hay asientos cuando frío/wet. Con vistas al faro es una de las emblemáticas vistas southwold y es atractivo para el norte. Se admiten perros en...

Situado a medio camino a lo largo de un muelle ocupado y atractiva, el Clockhouse ofrece una variedad razonable de paninis, pizzas, sándwiches y tortas, pero ten cuidado con el tamaño de la porción mini y maxi precio - son dirigidos a los turistas desprevenidos....

¡Qué ubicación! En el medio de uno de los muelles más fantástico jamás. Tenía pizzas con la familia incluyendo Ted el perro (compramos nuestro propio galletas de perro para él). Las pizzas estaban frescos y sabrosos. El personal era encantador y no podía hacer más por ti. Todos regados con sidra blush y algunos Norfolk cerveza de trigo alemana. Perfecto.

Excellent strong coffee enjoyed with a rather nice piece of chocolate brownie in lovely surroundings. Good value,If I was the owner I'd have a few less tables so service in turn can be a bit quicker for what is limited counter space as some customers we spoke to were waiting a long time for hot food,

Went here for late lunch today as we have many times, always been really friendly with lovely staff, but today we were met by a woman called Jacky according to her name tag who was rude, arrogant, and obnoxious with customers as well as other members of staff, not only us but people on another table said how she could do with some training in dealing with the public even though she seemed to be the one in charge by the way she spoke to another assistant, I have been in catering for many years and if she spoke to me like she did to her staff in front of customers i would have walked out. The other 2 male assistants were lovely and the food great.

We had tea and cake for a family of 4 on the pier. It was slightly expensive but the views made up for that!! chocolate cake was tasty and the scones fresh and moist!! Inside a little tight on the space so avoid when busy!

Spent the morning on the pier enjoying the sun while drinking lovely pots of tea and eating pizza and Panini's. Food was delicious, the first time we've eaten here and it was really lovely my veggie pizza had the perfect base and such lovely tasting toppings. My partner had a bacon and brie panini which soon got scoffed by him and the dog. Such a lovely place to sit and watch the world go by especially on such a glorious day.For the quality food and lovely view this really isn't an expensive stop off either.

Called in for tea and cake on the pier one afternoon whilst on holiday. £10 for both of us. Great views. High seats around glass walls of cafe outward looking. Casual atmosphere. Clean tables and cutlery. Friendly staff. Definitely worth stopping when walking on the pier.

This is a nice little cafe on the pier in Southwold. Lovely sea views guaranteed!The interior is bright, modern and quirky - very pleasant to sit with a cup of tea (served in a very chintz teapot, what's not to like?). We also had the crab sandwich, which was very tasty and recommended. The rest of the menu looked appealing and there was a good selection of cakes on offer, so I'm sure there's something for everyone here.One half is dog friendly and the other half not, so pick your side depending on which side of the fence you fall. I thought this was a thoughtful touch on the part of the owners so we can all enjoy together Glad we dropped in, very nice chilled out place. Try it!

We were really pleased to see this cafe is open all year round. Lovely coffee, lovely cake and friendly staff. Wheel chair friendly and would recommend a stop.

This is a lovely café with the benefit of sheltered outdoor seating when the weather and wind allows. Unfortunately we chose an unusually busy lunchtime this week and the staff were very pressed and could not cope so we had to wait - at least they warned us of the delay.Food all looked good, especially the cakes. Selection of coffees and soft drinks available as well as wines.The best site on the pier when weather is right. Not the cheapest but you probably pay for the view and ambience!

Lovely place, kind staff and tasty coffee and cake. We sat out but could have sat inside on a wet or cold day. Great views and pretty crockery. Worth a pit stop any day.

We stopped by here on a walk around the coast with our dog. It didn't look particularly busy but after a few minutes in the queue it was quite noticeable that the staff were out of their depth. The service was slow and without pleasantries, whilst in the queue I heard the 'chef' speak very rudely about a customer who enquired about where his panini was. The lady on the till took 5 minutes to make a latte and hot chocolate. Food took 35 minutes to arrive (one pizza) and the young girl who brought it over muttered sorry, I assume for it taking so long. Despite this the food and drinks were good although slightly on the expensive side but I guess to be expected at a pier side cafe.

Went here a number of times during our Autumn holiday. Always lovely coffee, hot chocolate and delicious cakes. You can't beat the views and the guys behind the counter were always friendly and quick with serving .

Popped in with friends down from Yorkshire after a bit of crabbing down at the river. Crisps, two cakes, bottle of coke, three coffees and a pot of loose leaf tea for less than £20 so not too bad price wise. Great views out of the windows. Food Hygiene rating of 4/5 so not too bad. Service not the quickest but hey, life doesn't have to run at 100 miles an hour all the time.Definately worth a visit.

Visited here to eat twice in a week during August, 4 adults & an infant, enjoyed the service & choice, particularly the sausage rolls which were a lunch in themselves!Will definitely return for more refreshments on future visits as the experiences this year were very good.

It was a rainy day and this place looked quite good, on the Pier, coffee good but cake was another thing. Very small slices and overpriced. Just not on !! Food menu was just over the top price wise.

Lovely little restaurant half way up the pier at Southwold. Serves a good range of sandwiches, pizza cakes and drinks. Sensitive to gluten free requirements their foods are made on site. My daughter, 6, exclaimed her Margarita pizza was the best ever and our sandwiches (salmon and also BLT) were a good size and on exquisite breads. Topped off with a lovely selection of teas it was just what we needed on a hot day at the beach. Only negative was a slightly prolonged wait but they were busy and it truly wasn't that bad. Definately recommended!

Lovely view from this cafe on the pier but you pay for it as 2 coffees, 2 cans and 4 small cakes cost over £20. Service a little on the slow side too and you have to manoeure your heavy tray past the next customers in the queue. Despite that the cakes and coffees were good and it was nice to wile away some time and breathe in the sea air.

I recently had the pleasure of visiting this wonderful café on the pier with my wife on a recent visit to Southwold.With very few decent places to eat in Southwold that do not charge the earth we stumbled upon this place.And what an excellent find too!From the outside it looks like an unpretentious little café situated on the pier.But the food was absolutely amazing.The Seafood pizza was out of this world using all the freshest ingredients & was one of the best pizzas I've ever had outside of my regular travels to the continent.My other half had the sandwich platter which was well presented with a side salad.And the prices were very reasonable too for such a prime location.Although the bottle of red wine was rather on the expensive side,but in keeping with Southwold prices so can't really complain.If I could find one little niggle then that's the poor service.Or rather the lack of it.Having to queue & order your food at the counter.But this doesn't detract from the excellent food & I would have no hesitation in recommending this café to anyone hoping to find a wonderful place to eat on their next visit to Southwold.Enjoy!

Me and my mum walked from kessongland beach to southwold and stopped by here to have a little well deserved refill. I had the lemon and raspberry crumble cake which tasted very nice. My mum had the lemon drizzle cake and a cappucino which she was not impressed with as she rated it 5/10. Otherwise nice place to stop by.

Cafe halfway down Southwold pier. Nice atmosphere, and really great views. They actually made the pizza there and then. Good size latte for £2.50.

The food was nice enough, but we waited so long for it that we thought they had forgotten us. The woman who served us had an expression on her face that suggested I was an inconvenience. When I later asked her where the nearest toilets were she looked quite annoyed to be bothered. I was quite taken aback at the price and wondered if we had been overcharged - no itemised receipt was provided to check. We had to clear our table ourselves as, after sitting there a few minutes, it was still covered with everything left by the previous occupants.

We always visit to have coffee and cake when we visit Southwold. The coffee/tea and cakes were very nice but the price seems to have gone up rather a lot. One cappucino, pot of tea, one scone and piece of cake came to £11.50 and this was rather a surprise because they don't show the price of the cake in front of the cake.

Just wanted 2x hot drinks but then added 2x cakes. Not a great deal of choice but on a drizzly day it was very welcome. Bit of a queue as person in front had ordered pizzas.....as they were prepared there and then, there was no complaint.Proper large black coffee (none of this watered down Expresso stuff), a Hot Chocolate and 2x cakes. A great view through the window of the waves.Really glad we called in.

Visited this beautifully situated cafe for the second time recently for coffee and a snack. It was about 1030 in the morning and trade was good but not incredibly busy. The inside was empty and there were several vacant tables outside on the boardwalk.There were four staff behind the counter. Only one was serving. One seemed to be preparing salad, one washing up and one putting out firstly sausage rolls and then scones. Each sausage roll and each scone placed individually using tongs. Meanwhile, the queue got longer and longer. I am not an impatient person and was in relaxed, holiday mode but still found my long wait very frustrating considering the situation I witnessed.When I eventually got my coffee and cheese scone, they were both okay without being exceptional. The prices whilst not extortionate are on the high side.It is a great location and the pier in general is lovely but on my experience they need to get their act together service-wise in this cafe.

Had coffee, sausage rolls and a cheese scone between 3 adults. Sausage rolls were meaty tasty and very filling, cheese scone rather disappointing and a little cloggy, maybe it was a bad batch! Coffee not particularly strong but nice and smooth. Sat outside enjoying the sunshine and people watching. As with most places in Southwold water bowl for dogs outside - which on a hot day like today much appreciated by our puppy.

Nice little cafe on the pier with fantastic views. Hot chocolates luke warm had to ask for them to be made hotter, quite expensive.

We enjoyed very good cups of tea at this café and it is a real pleasure to sit outside and watch the waves and also enjoy a great view of the beach and beach-huts. It was quite late in the afternoon when we were there so service was prompt and friendly.

It's perfect for a rather nice coffee and millionaire short bread! And a warmed up cheese scone. Run by local people with a friendly atmosphere - really recommend.I see a few negative reviews on here - ignore them - it's well worth it. It's not a super fast costa coffee shop - that's what makes it great!

Just love perching on a stool in the relaxed area of this lovely coffee bar to watch the waves breaking on the shore. The view is either over the north or south beach from out on the pier.Good coffee and peppermint tea and scones were also very good. There is also a more traditional side to the cafe at the other end with proper tables and chairs. They also serve great pizzas although did not indulge.

The barista at this place really knows his stuff. Best coffee of the holiday , with stunning views of the beach. Cafe is situated on Southwold pier. Highly Recommended.

We stopped to sit and enjoy the views of the beach and beach huts and enjoyed a coffee and piece of cake outside. Staff are friendly and despite the blowy weather we had a lovely visit.

Oh they go to town on the hot chocolate on the pier. After a mornings walk along the coast and viewing all the lovely chalets and town, we ended up treating ourselves to hot chocolate in the Clockhouse. Had the full works and sat on barstools overlooking the sea. Long queue but worth it.

popped in for coffee and a cake about two people in front of us,the staff are quite slow,while waiting the scones were all open with no cover not very good I couldn't find the price for the cakes any where I wouldn't pay the price for the pannies.The cakes we had were very good the staff was friendly enough.

A dog friendly cafe on Southwold pier with great views over the beach and sea.Nice panini's and sandwiches with a good selection of hot teas and coffee's.Not the cheapest place to eat, but good produce doesn't come cheap.Definitely worth visiting for a bite to eat.

On a sunny day there is nothing nicer than having drinks and eats on the pier. Having visited The Clockhouse on many occasions not once had I failed to be satisfied.Yesterday I was in there for a tuna melt panini and drink. It was not busy however the lady serving said to her colleague "Sorry it's a food order!" this was at just gone mid day. The service was friendly yet a little slower than usual. The food arrived seeing it my heart sank. The panini was flat and not well filled, crisps were ok and the salad was a joke; it was like the innards of a lettuce(very yellow) 2 little slices of a normal tomato and no dressing. The presentation was not very good, the white plate shone through on this colourless snack. It was hot and so were the drinks.

Four paninis/sandwich & hot drinks for £40 and barely edible. The drinks worse. Service slow and without any enthusiasm. After a long wait, two of the paninis brought out and quite a long wait for the other two. There was no brown bread for the sandwich and the white bread served was inedible. Only one member of staff. I would not return

Great food, friendly helpful staff and an absolute diamond on southwold pier. Superb coffee made to high standards by a barista called philip. And a socialite called avril 'the manager' who gave great customer service and made a few jokes as well with the barista and really made our morning. A great way to end our weekend in a scenic and pleasant, seaside southwold.

I visited with a friend for a lunchtime coffee and snack and was very impressed. I was served by a young man who I believe was called 'Philip'. I ordered a flat white and I must say it was possibly one of the best I have ever had! (On par with Costa I dare say). I would highly recommend my friends and family visit this cafe, if not for the view then for the excellent coffee.

Had some lovely cake and coffees. Service was quick. Bit hard to find a table but we did in the end and had a lovely view of the sea.

We've enjoyed coffee at this great location on a few occasions so decided to order food today. Bad move. With one other order in front of us we ordered sandwiches. 30 mins later we were still waiting, and furthermore we noticed that according to the receipt they'd taken the order wrongly anyway. The wrong sandwich order was apparently absolutely our fault, there's no way could they have taken the order wrongly. No problems though, because they hadn't even started work on our order due to the fact that they processed orders strictly in the order they were received and the people in front of us had ordered pizza which "takes 10 minutes". Having long since finished our drinks we decided to leave and asked for the money for our food back - after many excuses and much grumbling this was granted. Very bad attitude (coffee in a large cup - no chance, that's served in small cups, the large cups are just for hot chocolate) from the 3 staff to service 2 sets of customers from start to finish. Will be back for nothing more complicated than drinks in future.

Clockhouse Cafe is probably the most inefficiently run, slowest, overpriced and staffed by the laziest staff, cafe that I have ever visited.I stood in a queue for over 15 minutes in which 3 staff managed to serve one customer. They achieved this with one glacially slow OAP serving and two assistants watching her. A man behind me asked if anyone else could serve the waiting customers and was met with silence. He gave up and walked out. Followed shortly after by me. I never got the chance to pay £2.80 for a coffee. I later reported the cafe to tourist info for giving Southwold a bad name.

We've stopped of here several times whilst in Southwold.Pets are welcome, which our dog is happy about.The service can be very slow, but the sandwiches, although a little pricey are nice.The coffee and tea is good.Our sons favourite is the hot chocolate with maltesars, flake, marshmallows and cream.Not forgetting the views across the sea, we will be visiting again :)

The best thing about this cafe is the view, otherwise it's just an average cafe. We enjoyed visiting here every morning while visiting Southwold just to sit & take in the view.

The Clockhouse Tea Room is about half way down Southwold Pier. One has the choice of sitting inside in the pretty tearoom overlooking the sea or outside. There is also a separate internal room for those with dogs which I expect is welcomed by dog owners on a chilly day (although it didn't look as pretty as the main area). We had a light lunch here which was enjoyable but a little on the expensive side for what was provided but not extortionate by any means. A nice touch is that they serve the tea in attractive china teapots of varying design. Overall, this is a pleasant little café with a relaxed, cheerful atmosphere.

Staff are glacially slow with service, rude in not replying to inquiries, inefficent and exhibit all the signs of not caring how long customers wait for overpriced products. Avoid

Afternoon tea, disappointing, not down to quality of tea but simply the standard of cleanliness.... Teapot was brown beyond belief, area serving coffee/tea was messy, general impression was messy. On the bright side situation is great and the pier is a must for any Southwold visitor. Just needs standards raising and it'll be fine.

OK, so we visited The Clockhouse on the pier at Southwold on Sunday afternoon around 1pm. What a waste of time. Loads of things on the blackboard to eat, but half of them weren't actually available when we ordered our food and drinks. Waited probably 45 minutes for the food to arrive and then the orders were messed up. By this time lots of people had tried to order but were told that there was no food available and the place was empty. Apparently, allegedly, some sort of crisis with the cheffing, we were told?? This was only really a cafe for snacks and cakes, not a restaurant, so what was the problem. Absolutely chaotic and a waste of our car parking time. Definitely won't be going into The Clockhouse again!

We visited three times in a week - while it isn't the best place to eat it is one of the best places to sit and look at Southwold.Leaf tea is served in a pottery teapot and they serve a decent coffee. You can sit outside on a windy day because the wind breaks are effective.Cakes are OK but nothing special. I dropped the rating to 3 stars because £3.95 is a lot to pay for a slice of mediocre carrot cake. We paid a lot less in Cornwall for a much nicer cake at a café with as good a view. Tea is also quite expensive here.

Only use the Clockhouse for coffee when visiting the pier, which is less than half a mile from my house. The coffee is good and service is friendly and prompt. When busy the staff do get a bit overwhelmed.