The Cheltenham Chase in Tewkesbury

Outstanding Service from Graham, But Disgraceful Kitchen Behavior from Alex! We had the pleasure of being served by Graham, and I cannot praise him enough. From start to finish, he was amazing—attentive, friendly, and genuinely helpful. He made sure we were well looked after, checked in regularly, and provided excellent service with a great attitude. He is truly an asset to the team, and if it weren’t for him, this visit would have been a total disaster. Unfortunately, the kitchen experience was a complete disgrace, mainly due to the so-called chef, Alex. He was shouting so loudly that both customers and staff could hear him, creating an incredibly uncomfortable atmosphere. What shocked us the most was overhearing him say, “I’m sorry, it’s not my fault they’re fat and hungry.” This kind of disrespect towards paying customers is beyond unacceptable. On top of that, he was shouting at the staff and arguing when we pointed out that our burgers were raw. Cooking a burger properly is basic kitchen practice, yet somehow, this seemed beyond him. Instead of fixing the issue, he became defensive and dismissive. To make matters worse, kitchen hygiene standards were clearly being ignored. We noticed that chefs with beards were not wearing beard nets, which is a basic food safety requirement. This is not only unprofessional but also unhygienic. While Graham’s service was 10/10, the kitchen staff—especially Alex—were the complete opposite. We will be sending a formal complaint to head office because no customer should have to experience rudeness, poor hygiene, and undercooked food in what is supposed to be a welcoming dining environment. Management seriously needs to address these issues before it ruins the restaurant’s reputation.

Worst Chinese takeaway I’ve had in years. Sadly it was inedible and binned. The initial order that arrived was delivered 2 hours early and it was not what I ordered. The delivery lady was rude and inpatient and frankly quite aggressive. 2nd delivery was to awful and so full of salt it was inedible. I won’t be ordering again.

Security guy was unbelievably rude. 13th Nov 23:40.

Decided to change gym’s based on recommendations from a friend who’s currently a member at Hatherley. Looked online and called in regarding the “free introductory session” only to be told that it isn’t the case. I would have to pay a one off £25 charge for a 2 hour session which would then later be deducted if I decide to sign up. Not exactly an ideal situation when you’ve had a recommendation off of an existing member. Considering the membership I was looking at was over £1,000 annually plus the sign up fee of £150. I wouldn’t expect this sort of proposition as a way to try the facilities before I decide to sign up. I have already cancelled my existing gym membership with intent of changing but now reconsidering my options as I didn’t like the attitude of “the manager” who I did not get to speak to. Maybe consider updating your website if you’re not offering this service.

Have been multiple times now and feel compelled to leave a review. The food is absolutely fantastic. Really tasty and beautifully presented. Andy and his team make you feel so welcome and taken care of. Really great all round. Can't fault the Canterbury at all