The Cheese Shop in Nottingham

Can’t give zero unfortunately, the brother that served ( took the p) last Saturday was smug condescending and lost my trade in 1 min flat, my wife asked if he did vegan cheese ? To which he laughed and said ‘ no such thing’ I know there is no such thing as it’s made from coconut milk , but his arrogance meant he lost my trade as I went to the market square to buy my Cowsmilk cheese, I sympathise with the lady who was told that vegetarian cheese is halal !!! ‘ sorry madam I am afraid we don’t sell what your asking for ‘ is all that is needed , not pulling people to bits in public ( have a childish snigger when they have left the shop)

Great Cheese shop, lovely service

Fantastic service, very knowledgeable staff and owner, brilliant selection and advice as well as trying the cheese before buying.

This is a lovely place to sample a wonderful range of cheeses with a glass of wine. Definitely a big step up from touristy pub meals and not too expensive for a different and lovely lunchtime experience.

Very nice coffee and scones. Great selection of cheese. However we've never been asked how many lumps of sugar we wanted. Vegetarian cheese' I'm told' is halal so that's something new for me. Is it correct?

Superb.Best cappuccino in a while and raspberry bakewell (my description) excellent. Restored my flagging spirits during a long wearying shopping trip with my wife! Picture shows not much left by the time I got to the picture!

A great selection of different cheeses. They also stock some fantastic sauces and chutneys

It is such a shame that today at about 16:40 (13th August 2024), I was dealt with by an arrogant man, who I presume was Richard, the elder of the two brothers. I could be clutching at straws as to his Identity as I am only estimating his age at 55 not 51. However, a long hard thought needs to be made about how you deal with your customers. Firstly, you have no idea who is stood in front of you and secondly how lucrative that person could be. I had been sent to this shop by a gentleman at Waterstones, who did not judge me from my attire of camo shorts and grey tee shirt, yet I feel that I was judged upon entering the Cheese shop. The man, who I will call Richard (note I have not shortened his name), came to the counter where I was stood. At first, all seemed okay when he made his approach and he struck up conversation, yet we didn't even have enough time to exchange pleasantries when the phone rang on the counter behind him. He raised his hand in a shush gesture and answered the incoming call. At this point I walked out in disgust. The lessons here are, 1: answering machines are useful, 2: the ring back service by BT is also useful, 3: the person calling in via the telephone can wait, 4: the person who is stood in front of you has made the effort to be there and that person was probably willing to spend £2000 on Xmas hampers for their employees this year alone. This kind of service is why your company could be doing better, yes I have checked, it's okay but it could be better. All in all, there are far better cheese establiments where the paying customer comes first. ZERO STARS IF I COULD.

Amazing shop with one of the very best cheese selections I have ever seen! Plenty of accompaniments sold too, as well as beers etc.

Lovely little shop, tucked away in the Flying Horse Arcade in the city centre. The cheeses are all sourced by Webb and Rob, and they are happy to give advice and a taste if requested. The small cafe is lovely and the food is fresh and delicious. I have been a regular customer here for years, and this is always my place to go for coffee and a snack. Not cheap, but you get quality products that are not full of additives and preservatives. Highly recommended!

Have the best selection of cheeses plus more delicious items that I know of locally.

Awful to have to say it, but my experience was dreadful. They advertised the cheese as one price, but tried to ring up and charge much more! I pointed out their error and they VERY RUDELY stated that the price label was wrong, picked up the card with the 'wrong' pricing, flung it to the side, and just stared expecting me to pay. It was bullying, intimidating and downright dishonest. Pathetic, poor excuse for a shop. Go elsewhere, they are much nicer, honest and more professional in Lincoln.

Friendly team and excellent choice of high quality deli produce. Also had a light lunch which was tasty and fresh. Highly recommend visiting

Great service, a delicious food too the best cheese shop ever, I loved it. Thanks for everyone who worked there.

Amazing range of cheeses, friendly, knowledgeable staff.

Had a nice day in Nottingham and was keen to support some independent shops so I visited this shop even though I have a great wholesale source for artisan cheeses from the UK. They have some nice cheeses but the whole experience was overshadowed by a seriously rude staff member ( may have been a manager or owner) He talked to his staff in an awful manner, just not acceptable. His manner with customers was also obnoxious and bolshy. The junior staff seemed very polite and switched on, a shame that their belittling colleague puts such a stain on what could be a lovely place. Wish I’d gone into Delilah’s.

I've popped into the cheese shop many times over the years either for a bite to eat or to purchase food. I "popped" in today to spend a small fortune on cheese and had a very poor experience. I was made to feel that my custom wasn't valued, I think the manager just wanted me out of the shop as it was near closing time (if you don't want customers in, lock the door!) Not to worry, I won't be visiting you again and I'll spend my small fortune on cheese somewhere else.

Fantastic service and very helpful and friendly

Good selection of cheeses and other snacks, staff either talk about haunted sheep and incredibly unfriendly to LGBT folk stay away if your queer or supportive, staff do nothing but make uncomftable remarks at checkout.

Great little shop. Lots of choice of cheese and deli products. Nice to sit in, even if you just want a coffee.

Consistently great food and coffee. Friendly service. If you like cheese, why would you go anywhere else?

delicious chutney, lovely staff!

Excellent selection and knowledgeable friendly staff

One of my favourites. Massive selection of extraordinarily delicious cheeses, served with a smile.

Great place to be. Amazing variety cheese. Will be in again

Great shop! Every cheese you could think of! Very friendly staff, very knowledgeable couldn’t be more helpful! Would visit again!

The best cheese shop around! Love visiting here, owners very knowledgeable and friendly.

One of the best places to buy mead in Nottingham! Also really loved the Ashcombe cheese, will be back to get more soon!

Amazing place for cheese lovers.....cannot recommend the cheese boards enough and will tailor them to your specific tastes. 10/10

I had a great birthday at the Cheese shop. The staff were very welcoming and made a great Cappuccino. The shop itself has a great selection of cheeses and I would defo recommend it to fellow cheese lovers. It’s very clear how customer focused this shop/café is and that made the day great.

Lovely little cafe with great food and a huge selection of cheese!

Extremely unprofessional manager. My girlfriend and I stopped in during a day trip to Nottingham to get a drink and charge our phones before the long train journey home, and shortly after sitting down, an older man came over and loudly berated us for using the electricity, and further berated my girlfriend for the fact that she happened to be carrying a takeout box from another restaurant. While a ban on customers using outlets is a bit strange for a café, I can understand it a little given the current electricity/cost of living crisis, however the way in which we were treated was incredibly rude and confrontational. Both of us likely would’ve been repeat customers to this place if we’d been treated differently, as we both greatly enjoy tea and cheese and they do have a good selection, but we are definitely never going there again (and I will be strongly recommending against anyone I know patronising this business, as well).

manager started trying to debate with me about politics totally unprovoked while i was just trying to buy cheese... started to belittle "my generation" while staff and customers looked on, made me feel very uncomfortable

Brilliant. Lovely coffee. Cheerful staff and lovely selection of cheese

A fabulous little shop. Helpful and informative advice, and utterly delicious cheeses.

The Manager/ owner needs to retire or leave. Have visited this place not very nice to his staff who are very pleasant. Coffee good though …….. However he was extremely rude to me today after I went to pay for an item that was clearly marked and he was going to charge me an extra £1.75 . I pointed out the price as clearly marked in case I had made the mistake. He strode over to the item where I had returned to check and I showed him the advertised price he ripped it off shouting out loud it wasn’t advertised as that now was it . Good coffee food cheese or not I will not ever go in again .

A superb cheese shop with an abundance of different types of your favorite cheeses,

Their knowledge of cheese was outstanding. I purchased the mystery box so I can experience cheeses I would not have tried. Still added 4 other cheeses to it 😀

A great selection of cheeses and their sandwiches are good too.

Decent service from both boys & gals; always receive great advice on delicious, new vegetarian cheeses. Need some different cracker options as existing choices are bit dated/boring.

Brilliant shop! Great little cafe! However, £6.99 for a scotch egg and a few sprigs of lettuce is a bit steep!

Son recently moved to nottingham and talks highly of the Cheese Shop so couldn't wait to come from stroud and visit. Manager very friendly and knowledgeable about where I came from. All staff super, 2 visits and £80 spent on fantastic goodies. Beautiful shop

The best place in Nottingham to have excellent coffee and delicious home made cakes. Primarily it is a cheese shop with a wide assortment of very good quality cheeses. Apart from this they have other delicacies which can make a very good presents on different occasions. The interior is cosy and the staff is very friendly. It is a must when you are in the Nottingham Market Square.

Amazing place, lovely people and fabulous food. Well worth a visit.

Five stars to the young staff members who work there, but I'm giving one star to the older man who runs the place. I was served by the loveliest young person and the other two were equally as friendly and efficient. I sat in to have my lunch, the older man who runs the shop came out the back and proceeded to "tell off" his staff members on the shop floor. He was belittling these young workers and had such a terrible attitude, he even accused one of them of something and said something along the lines of "don't lie, I wasn't born yesterday" . It was embarrassing to hear and witness, I can't imagine how the poor staff felt being degraded like this, on the shop floor with me and two other customers hearing everything. It was completely unprofessional, unessecery and you should've taken your staff members to the back and talked to them, but I dread to think what you'd have said if that's how you act in front of customers. I made a point to tell him this to his face before I left and was told "sorry" and I I told him "it's not me you should apologise to, its them", pointing at his staff. I won't step foot in your establishment ever again, I do not support bullies. I hope this review is seen by this man and that you start to treat and talk to your staff, who I assume are either on minimum wage/or not much more, with the dignity and respect they deserve.

Very poor Gruyere cheese. Tasteless. The worst I've ever bought. Gruyere should have a deep nutty taste and should be full of flavour. Dairylea has more taste than what I bought and incidentally paid an extortionate amount for. Very displeased. Gruyere cheese is one of the few things worth living for. You won't find it here.

Always great cheese and friendly, helpful service.

Delicious food & really nice coffee too. I had the smoked salmon with cream cheese on granary bread, delicious. Recommended.

Excellent experience in this lovely friendly eatery,very pleasant staff and reasonably priced,would definitely recommend.

Nice cheeses but very expensive.Good coffee shop but cake portions very small for price.

Amazing find with friendly and knowledgeable staff will certainly be going back again

Great selection and great service. Been coming to this shop for years and will keep coming to it.

Excellent coffee & yummy cake. Very friendly service and no loud music, a big bonus for the hard of hearing. Our choice for peaceful break from the noisy city. A hidden gem in Flying Horse Arcade. Best cappuccino in town, made and served by lovely Lucy. Best cheese counter and advice, Christmas gifts and deli treats - See you there!

Full of rare, tasty and sadly expensive deliciousness. Be careful and selective.

the place to go to for Cheese - excellent choices and good service. Nice atmosphere. Sandwiches are well worth it

Lovely shop items to browse and lunch was tasty and the cheeses were gorgeous.

Love love love this shop . Always met with a smile and always ready to tell you about different cheese's.and the food is great too.

Wonderful selection of delicious cheese and other goodies.

I felt extremely unwelcome in the shop. I was the only customer and two or three staff members were just looking at me from the stairs and the other was silently observing from the counter. I feel like I do know quite a bit about cheese myself but felt under scrutiny as if anything I said would have been the wrong choice. The man who served me ended up being nice enough, but the whole experience just felt stilted.

Only place I know in town where I can buy pork pies with jelly in.

Great cheese and value gorgeous money. Staff are excellent and very friendly.

Fabulous place, tucked away and I am so pleased to have found it; friendly and knowledgeable owners and staff - service with a smile and great prices too.

Nice place, attention to detail is needed and less impatient counter staff. Coffee was nice and young ladies were friendly. Didn't have a welcoming feel and as such we didn't spend more time there. Good location for passing trade also.

A fantastic place, one of the gems of the city. The sort of shop Nottingham needs more of if its to become the sort of place people want to visit. The knowledge, expertise and friendliness here are second to none.

Knowledgeable with loads of delicious cheeses, treats and gifts.

Can't fault it. Fabulous range of cheeses and Rob and Webb are happy to make a recommendation if you want to try something different. The small cafe serves lovely coffee and the food is very good and reasonably priced for the city centre.

Great cheese and customer service .

This is an experience not to be missed! You get to try before you buy and find out about the cheese and who made it. Gorgeous cheese and such knowledgeable staff.

Very Good product at a reasonable price.

A great choice of cheese and the man in there is very knowledgeable and provides lots of interesting extra information about the cheese. Some lovely products in the shop.

Artisan British cheeses. Beautiful!

This is the best shop in Nottingham.

A beautiful shop with great staff. More importantly... Great selection of cheeses. Other high quality products are also available.

I ordered a Christmas cheese delivery on line for 21st December delivery. When it arrived 14th December with only four days after Christmas use by dates I rang the shop. A rather rude gentleman became angry with me when I explained their mistake saying I shouldn't complain as it would still be eatable on Christmas day - he also said that they couldn't get the deliveries out any later because the delivery company wasn't working after that date. I found out this was not the truth as my friend who ordered at the same time had hers delivered on 20th. I shan't be using this store again .

I've literally just had a very unpleasant experience in the shop. I have a disability, and presented my disability proof to the lady at the door who was very polite about me not having having to wear a mask and having to be able to lip read my carer. HOWEVER inside the shop the the staf were making comments about us not wearing masks . I explained that I had a disability and needed my carer to lipread and physical support. But the staff behind the counter raised their voices about not wearing a mask. we explained we had at the door. But they continued with dirty looks and comments. So we put down the basket of goods and left. I feel this of disability discrimination is unfair ,unjust and disgraceful.

There are not many places with such a great range of cheeses and other great produce as this shop. However, neither are there many places where the staff members are so needlessly rude and aggressive. They’re cross if you want to actually see what’s there before choosing, sarcastic if you ask any questions, and volubly impatient if you say ‘er’ or ‘erm’ in a sentence. I don’t know how they can justify in their own minds being so unpleasant. Horrible experience. Don’t bother, there are other places to spend your money...

Lovely shop for foodie gifts and great cheeses, nice selection of wines to.

Love this shop I can't eat cows cheese and this shop has a brilliant extensive range of sheep and goats cheese. They have a great range of other items too

Great staff and service- always clean and well laid out

Lovely selection of cheeses and other food. Nice coffee staff friendly and helpful.

Independent and passionate owners, the two brothers share their passion for cheeses from around the world and patriot British cheeses alongside an incredible continental selection. Great bread and condiment selection too!! Thank you boys!! Keep it up!!!

Perfect for a good cup of coffee and a light lunch

Got some lovely cheese today. Very nice supper with bread from Bake Off And Pie.

It was very nice enjoyed my coffee and not backed with lots of people so.will be going again as l go in for a coffee alot nice shop

Durante el cierre, hemos estado recibiendo entregas quincenales de queso; hay una elección brillante y cada vez que creemos haber encontrado nuestro 'favorito', nos encontramos con un nuevo 'favorito'. Hemos disfrutado de quesos duros, quesos de pasta blanda y nuestra elección habitual es del 'blues'. Los chicos están bien informados, son alegres y muy serviciales. Lo amamos

Wow. The place is immaculate regarding hygiene and cleanliness. Nice staff, nice coffee, great cheese selection.

So much cheese! Well priced, informative staff. The scotch eggs are great too!

Always like this place, friendly very knowledgeable staff. Great range of stock and can always find either what your after or something new. Always nice to poke around, and take a look at other stick they carry.

Just dropped in for a snack. Lunches are limited at the moment, but had a salmon and cream cheese roll and tea. Well presented and tasted wonderful. Staff very friendly and attentive. Much better than a burger! Recommended for light snacks, or purchasing speciality foodstuffs, cheese, cakes etc.

5 star quality and service. If it's cheese and they haven't got it, you can bet they can get it! Great range of delicious offerings in the intimate bistro area, and best of all... they stock Nottingham Brewery beer too!!

Ordered some cheeses and crackers as a gift late last night. My order was delivered this afternoon. Brilliant service and great produce, they were chuffed. Thank you!

After hearing good things I was excited to bring my friend here for lunch and some cheese shopping! Unfortunately, overhearing the owners manner of speaking to his staff was embarrassing to say the least. It was totally unprofessional, even if the girl did something wrong he should have spoken to her privately. We bought the cheese we came for but left quickly to have lunch elsewhere rather than staying as we planned, it was far too uncomfortable to stick around and has put us off from returning.Hopefully another cheese shop will open in Nottingham so we have better choices than this grumpy spot

Absolutely love the cheese shop although we don't live in Nottingham city we visit the cheese shop regularly for lunch unfortunately at the moment we are self isolating but will be back as soon as possible goid luck and take care.

Me metí en The Cheese Shop esta mañana y el dueño me sirvió, le apasiona su producto y le importa que consigas un queso que te encantará. Siempre compro sugerencias y comodines cuando compro queso para probar cosas nuevas y quesos que tal vez no piense comprar, y nunca me ha decepcionado. Cuando no estaba seguro, siempre me ofrecieron probar el queso. He estado aquí varias veces y todo el personal es excelente. Vale la pena una visita si eres un amante del queso.

I was a little cautious visiting The Cheese Shop as several other reviews suggest that the staff are “pretentious” and / or “rude,” but my love for cheese convinced me to see for myself. I’m glad.The gentleman who served me couldn’t have been more lovely! I was a little overwhelmed when I went in because the range was huge. I didn’t know where to start! But after he found out certain things I liked, he suggested a few options and let me sample some to help me make my decision. I left a very happy customer. My only complaint is that this shop is not in my home town. Although maybe that’s a good thing... Will definitely visit every time I’m in Nottingham!

Lovely little cafe, perfect sandwiches for lunch.

Lovely cafe with nice sandwiches. Staff knowledgeable about the cheeses they offer and you can try before you buy.

Cheese & so much more. Always visit when in Notts. Cornucopia of delight.

Great food and friendly service plus a very good selection of cheeses all at a reasonable price

Great atmosphere and selection of cheeses