The Chalet Bakery in Reigate and Banstead

I went to the Chalet last Saturday and waited like an invisible person for over 5 mins to be served with not so much as a good morning, we will be with you soon, I was just ignored. I walked out and said nothing. (Not wanting to be sarcastic!!!) I gave them the benefit of the doubt and returned this morning. Well please come back the Chalet, because what i bought today was absolutely disgusting. I bought the following: Croissant: It tasted like it was made from rubber. Small Bloomer: heavy, not like I like a bloomer, its gone in the bin!!! Cornish Pasty: the biggest disappointment, I was really looking forward to this treat for lunch. It was as dry as a bone, empty inside and extremely under whelming. From here on in, I will vote with my feet and not bother. Sort it out the owners, its is a rip off and a pretence as you are trading under the previous owners good will and intent. Its just NOT working.

Disappointed with dry bread for bacon sandwich. Cheese pickle roll £4.00 very over priced. Turned away elderly lady customer as card payment only.

Like many of the other recent posts on Tripadvisor, I am really disappointed with the Chalet since it was taken over by the Artisan Bakery. It has gone downhill in so many different ways. The friendly, helpful staff all seem to have left with a very surly bunch replacing them. The food menu used to be fantastic with lots of variety and an excellent breakfast offering. This has all now been replaced by expensive, tasteless "artisan" sandwiches. The bread and pastries are nowhere near as fresh as they used to be. I assume they are all shipped in now rather than baked on site. The bread may now be "artisan" bread, but it tastes rubbish compared the boring, old "normal" bread! The cafe used to be busy all of the time and now I hardly see anyone in there. It is such a shame that a well-loved local bakery has turned out like this.

We have been getting our bread from The Chalet for years and it was amazing. Our favourites were the granary loaf and the seeded bloomer. What has happened to it since it changed hands. No more granary 😞 just ‘harvest’ which is awful. We bought a small seeded bloomer yesterday and it was inedible. The crusty rolls were stale and very dry inside. I think it is trying to be modern and up market forgetting all the old loyal customers. Such a shame. We def won’t be frequenting it again having given it quite a few chances. Back to supermarket bread unfortunately as there isn’t another baker in the area (apart from Coughlans) in Kingswood village which is not worth visiting in my view.

Oh dear what has happened to this once great bakery. I am a regular customer for sandwiches to take out at lunchtime. On the last three occasions the sandwiches have been awful. What once were great sandwiches in lovely granary bread with plentiful fillings is now drab, boring tasteless food and the fillings are meagre. Thought I’d give them one last chance today but it was again awful , and this time there was a human hair in my sandwich. Won’t be using The Artisan Bakery any more.

I get most of my bread and pastries from the Artisan, and in my opinion it hasn't changed in terms of quality and pricing. since changing ownership after Christmas. I find the staff always friendly, and the selection of bread and pastries good, if you don't go there late morning. Even when I have purchased bread, which I would not normally choose as my preference wasn't available, it is always of good quality and price. I've also had lunch and coffee with my wife at the end of January, and it was excellent....

Tasteless cool breakfasts, cool cuppas, indifferent service ...what's to like? Not much any more! Waitress (S) told us..."I'm warm enough"! Sorry, we definitely were NOT! There's plenty of local competition...try it out...you can't be more disappointed than we were!

Whilst not a regular, I have visited The Chalet on a number of occasions. I have yet to be disappointed. The food was good and, whilst there was a short wait for our meals, this was not a problem. My visits were social and, as such, time was not of the essence.. I have not classed as excellent as I believe there is always an opportunity to enhance the offering. However I will not hesitate to visit again.

Since changing hands the service and friendly staff have left as well. The service is slow and seems a chore for some if the staff. I have found each week you can be charged a different price for coffee and cake (the same coffee & cake) it's ranged from £7.20 to £ 9.10 the next week, £7.90 the following week, each time you have to question the bill.

I had lunch at The Chalet with a friend today. A change of ownership - my rating is generous. I have always enjoyed my Tuna Mayo & Salad Sandwich (as stated on today's menu). Today it arrived with no salad, on a warm plate. No garnish and when I asked about the Salad "we don't do that anymore". No, but you've not lowered the price, have you? No napkin. The plate looked most unappealing and a lower quality mayonnaise. Service wasn't too good either, only two waitresses which obviously wasn't enough. To the Owners - not a good start and didn't enjoy my lunch.

Great for breakfast, lovely to meet with friends, cakes are delicious, friendly atmosphere. easy to park

Make a trip regularly to stack up on favourites, which I then take home and freeze to tide us over till the next visit

The Chalet's Jam Doughnuts have always been 'Simple The Best'. Not any more. Last Saturday I purchased a Jam Doughnut and a Jam Tart. I am not exaggerating when I say there was just one small dot of jam in the doughnut. Unbelievable - how could you do this to me? The pastry of the Tart was overbaked too. Now, I've heard on the grapevine that we have new owners of the Chalet. If this is true - a word of advice - up your game. This is the first time I have ever been disappointed with The Chalet.

Just had a pleasant lunch as usual. Friendly staff and good atmosphere. Been here many times and always happy to come back when in the area. Like all businesses COVID causes restrictions here too with a reduced menu. Will be back in less restricting times.

Have not been able to get here for a little while and do we realise what we have been missing. Had lunch today 15/7/21 And the sandwiches were off the scale so so nice as was all the food we had. The 2 ladies that were doing the table service were very quick and so nice to talk to.Well done all of you including the supervisor seating in the back office. Will be back ASAP best regards Rob and Jane from Walllington surrey.

Long waiting time. Tea and coffee served in takeaway cups. Ordered a ham salad sandwich and egg mayonnaise sandwich. Egg sandwich was ok bread not the best. Ham salad sandwich only had one slice of ham inside and hardly any salad. Not great value for money

Great service, relaxed and shared a coffee and a couple of mint teas with best friends. Always happy to serve and Brighton my day. Great bread and of course let’s not forget the cakes and pastries. Thanks for helping us through tough times. 👍🏽🏴󠁧󠁢󠁥󠁮󠁧󠁿❤️

Lovely little hidden bakery, fresh breads, cakes and pastries everyday. All so delicious it’s hard to choose. Great sitting outside and so peaceful, staff very friendly, smiley and helpful. Am now a regular!!

We live round the corner and have only good things to say about the bread but not so long ago a loaf went form £1.50 to £1.80. A massive leap but was prepared to pay itfor the quality and assumed that would be the price...

I have been getting my bread here for years, but throughout the recent lockdown they have surpassed themselves. Remaining open (whilst reduced opening) they have been so positive, friendly and helpful. The bread is fantastic, a real treat at the moment. I can highly recommend...

We have been using the Chalet Bakery for over 30 years and the bread is as wonderful as ever, a proper loaf of bread! Don't get me started on the great savouries and cakes. Big thank you to Dan and Claire for keeping going during...

I have been shopping at the Chalet Bakery for years and have used their cafe lot of times. The bread is outstanding! It is proper bread without the nasty bits that supermarkets put in. It keeps its shape and tastes of bread. The sausage rolls...

We have always bought our bread and pastries in The Chalet, as well as visiting it with friends and family for breakfast and lunch. Since Lock Down though Danny, the owner, has worked tirelessly twice and now three times a week, to make sure that...

Have been visiting the Chalet for 20 years and have nothing but praise for the service and the bread and cakes. When the cafe is open there is a lovely range of sandwiches and cakes plus excellent coffee. Locals are so grateful for it continuing...

Excellent bread, excellent savouries, excellent cakes, excellent staff. In fact everything is excellent especially during Lockdown. You gotta visit!

Came today to buy a few things to drop to a family member who lives locally. Really nice to buy fresh products from a bakery instead of a supermarket. The doughnuts were delcious thank you! I will definitely be back :-)

We have been going to the chalet for over 10 years and love this place. They made my wedding cake and sons christening cake both were fab. The food is amazing and the people are lovely all really friendly and helpful. They do the best...

Really fantastic bread, lovely people doing a sterling service in these difficult times. I've been visiting for 10 years and they always produce gorgeous bread and other products. And may I add continuing to do it in the midst of unfair reviews. If people have...

I am sure the owner will be straight on the defence . You may have been here many years but I cannot understand people queuing for what I say was three of the worst tasteless White farmhouse uncut loaves I have ever had. £5.80 for...

Clean and efficient but if you ask for a sausage sandwich you will get .... a sausage sandwich! They never go above or beyond....no garnish or extras just two slices of bread and a sausage for more than you would pay for a pack of...

Met a friend here from a recommendation for a spot of lunch. Not a fancy place but really nicely laid out and good choice of food. Staff were very nice. Need to sort their wifi out as had absolutely no phone signal there

Really sweet cafe for cakes and coffee, will be back soon to visit again. Very friendly staff and well priced.

The Chalet has a monopoly around Tadworth as the only bakery in the area and as such, do not put in much effort re having sufficient stock on their shelves. You can be at the bakery at 9.00 and there won’t be a croissant or pastry available??!!?? Other times they have run out of cakes/rolls before 10.30. The cafe is always busy and if you need bread/pastries you may have a bit of a wait to be served as the staff are busy with in house customers. All in all, they could do with some good competition being in place locally, as then they may step up to the plate and provide a better service. Let’s hope they take note of these comments.

Lovely cafe and bakery, freshly baked on premises. Bread and cakes, pastries etc. I only had doughnuts and pain au chocolate, croissant. Staff are friendly and food is really yummy.

This is a lovely bakery very near a gorgeous gift shop which I pop to buy special gifts. I had lunch one Saturday with my daughter. We managed to find a seat outside and enjoyed a delicous lunch. Highly recommend.

No better place to buy all your bread and cake needs but also to enjoy a great breakfast with friends

Super little cafe attached to a bakery. Excellent choice of cakes and other baked goodies. Staff and location lovely, we will be back thanks!

Just had a really good experience here today staff were really lovely and helpful I’m vegan so I had a salad sandwich (no butter) and an earl grey tea with almond milk. Sat outside in the sun, can’t beat it. Thumbs up!

I regularly visit the chalet to eat in or takeaway. Lovely variety on the menu and very friendly staff

This Bakery is a lovely find.. excellent food, took away a lovely loaf of bread.. great service.. will definitely pop in again having found this little treasure..

Popped into The Chalet this week with my daughter for a cup of tea and a piece of cake. What a lovely find, a very homely, cosy feel and very welcoming staff, not to mention delicious cake! Will definitely be visiting again soon.

The friendly staff made me feel very welcome from the moment I arrived. Service was fast and efficient and the carrot cake was absolutely splendid.

I live in Kingston, but had a couple of day's work in tadworth, so on the 2nd day i popped into the chalet (why did i) i ordered 2 sausage rolls wirhtom sauce to takeaway, you'd think I'd ordered the world, not a smile not even hello, and evene after she took the order she spoke to one of the girls before placing the order, once i got my rolls and got into my van, guess what, one with sauce one without, NEVER AGAIN

Really disappointing service today. Ordered two loaves of bread, one was dropped on the floor by the member of staff who served me. She seemed surprised that I wanted a different loaf, as did her colleague. Some nonsense about having stopped it from hitting the floor with her shoe but no apology, obviously. The replacement loaf from the kitchen hadn't been sealed properly and ended up all over my shopping bag. Not the first time I've been disappointed by the The Chalet's customer service and hygiene standards. Rubbish effort.

After having got the "cold shoulder at the Village cafe in Walton on the hill we decided to go here for breakfast instead, glad we did. Delightful staff, a welcoming good morning from everyone, food super quick, tasty, good price, bread lovely.

Popped in for a sandwich & coffee. I’m dairy free & although they offer alternatives for coffee, the dairy free food range was next to nothing. It’s also quite pricey.

First time my friend & I visited this very cute place. Lovely selection of homemade goodies, delicious coffee & very sweet, attentive staff.

The best sausage rolls around (although they often sell out quick, so you have to get there early!) It is definitely worth a trip to this bakery.

We do not live locally to The Chalet Bakery. However, my mother in law does so when she visited us over Christmas she brought us a selection of their Christmas goodies. The mince pies were delicious, the stollen was the best we have ever tasted and the chocolate brownies, amazing! We wished we lived closer.

Food is nice there & they offer dairy free coffees, but when I asked about dairy free food, the only option was beans on toast. Not great, especially as so many people either choose or have to be dairy free. Would be nice to see them move with the times.

I went for a quick afternoon coffee after visiting a local gift shop. It was an hour before closing time so there wasn’t much left on the counter in terms of food which was fine.

This place used to be a little gem, and the manager (Hannah) was lovely, I've only been in a few times since this other manager took over and on every occasion both she and the service, were awful! I've now just run out of excuses for this place. I'll be finding a more professional establishment.

Good food though rather expensive for just a bakery. Always busy and sometimes hard to get a table --

I have never bought or eaten anything from this bakery and I never will.

Been here several times and love it. Great selection of tasty treats and decent coffee. The staff are always lovely and keep the place looking immaculate.

Worth a visit, excellent bread and cakes. Coffee is good. Food at lunchtime is limited but good. Hopefully

Hardly any choice of pastries at 10:00am. What I did but I had to return as it was inedible, not offered an apology let alone my money back. Nothing would induce me to go here again

I love walking the dog here when coming to collect my baked goods. The serving staff are very lovely and bring him a bowl of water when we sit outside. Their chocolate cake is excellent!

Had a takeaway a few times, each time had to return our food. Had a few problems, one being black advocado another being a long black hair in our sarndwich. The staff are so rude, snappy and clearly dont like there jobs. One of the members of staff had the nerve to ask me when my baby was due....im not pregnant needless to say I asked them to put the cakes back....we wont be returning...EVER!!!

Good cafe fare with lovely Hot Chocolate and breakfast Tea! I recommend getting there early on Saturday morning as the choice of pastries runs low the later on teh morning you get!

We weren't actually looking for this place or even knew it existed. We were looking for a fishmonger! But it was early afternoon and as we were starting to have hunger pangs we ventured inside. From the outside the windows were steaming and the place is non-descript. Inside it was noisy with a lunch time crown but we managed to get a table. Service was quick and we ordered coffees whilst choosing from the menu, which was more extensive than I imagined.

The staff here are so moody and obviously hate the job the have, they are snappy and dont seem to care. however besides that the food is lovely and you can sit down and have a nice filling lunch and coffee.

Delicious freshly baked bread,cakes,rolls

Trains cancelled on a cold morning and nothing on the horizon led me to breakfast at The Chalet, a fabulous local bakery and business. Staff, presentation, bread and coffee are great but boy oh boy truly awful sausages - look and taste like the ones out of a frozen bag of bangers. Please please provide better sausages to complement everything else that is first class - I think customers would be happy to pay a little more! A trip down to the local butcher would sort things out nicely.

Popped in for a coffee and a bacon sandwich. Offered a choice of white, brown or granary. Decent coffee and freshly made sandwich. Good service and reasonable prices. Free parking outside and clean loos. Ticked all the boxes.

Moved house so I can now walk here - dangerous as cakes & bread are divine! Flat white the best for miles! Karen & girls always super friendly. The Bakery is always buzzing with diners both inside & outdoor seating area. Love this place!

Not a good first experience and I don't think I'll be returning for a second. Initially I was told to get seated and my order would be taken, the first waitress I encountered couldn't be bothered to acknowledge my question and shrugged as she walked past me even though I continued to speak.

I love The Chalet, it's just down the road, so restrain myself from going in everyday!! I get my bread from there and have been doing so for the past 5 years, delicious fresh bread with no preservatives. As a treat I have a breakfast there, which is sooooo nice!! All the cakes are delicious too! They welcome children, dogs are allowed outside. Only thing they could do is maybe supply some gluten free cakes, then it would open up to more people. The tea and coffee is good too! I only have praise for the place, friendly staff, clean seating area and toilets, delicious food, what's not to love?!

We popped in for a lunchtime breakfast after a morning walk. The all day breakfast was very tasty. The gingerbread latte was divine.

This is the third time I've been in for a quick pastry at lunch time hoping I'd get something vegetarian. They have never had anything vegetarian for me to eat. When asked why they don't sell vegetarian, they shrugged and said it doesn't sell as well. Absolutely appalling. Every other bakery I've ever been to will always have a veggie option !

Breads are terrific and I buy on a regular basis. Very good for coffee and I could live on the egg & bacon sandwiches! The waiting and serving team are very good.

Popped in for a coffee and of coarse a cake. The place was packed and at least eight cyclists sitting outside. Take out coffee and sandwiches seemed to be as popular as sitting in. Great coffee to boot.

This bakery / tea / coffee shop makes virtually all it sells and the bread/cakes is top quality. Sells out every day.

A fantastic place to meet for lunch with friends Good choice of food and friendly service. Coffee, teas, etc and a few little tables to sit st

I met my friends in The Chalet Bakery and was pleasantly surprised by the service and quality of the meal we had, whilst not the largest portion size I have ever been served, the food was tasty, hot and pleasantly served. And the Coffee was every bit as good as Costa etc....

A lovely quant cafe with plenty of choice from fresh bread to buy,cakes,sandwiches.All very good quality, service with a smile.

Traditional bakery with delightful coffee shop. Great range of breads, very good coffee and delicious cakes and pastries! I met with friends for a morning coffee, cake and chat. The atmosphere was friendly and busy. We were not hurried although the place was full. There is parking outside. We will be going back!

Lovely place to go for a traditional bakery. You can also eat in from there great menu or take away. A must visit

Stopped here a few times for coffee and cake whilst out on th ebike. Good range of cakes, good coffee and nice friendly service - very helpful

I visited The Chalet Bakery with my daughter as we were in Tadworth and fancied a coffee break. I had a delicious gingerbread latte and my daughter had a hot chocolate and we both had a toasted fruitcake. This was served with an individual serving of butter and a small pot of jam, either strawberry or raspberry was offered. The cake tasted very fresh and was perfectly toasted. Our drinks were lovely and were served very quickly while we were deciding what to eat. The atmosphere was very friendly and the staff were both efficient and lovely. Our total bill was £9.00 which we thought was excellent value. The actual shop part of the business was quite busy but this did not impact on our stay at all. The produce for sale looked lovely and very tempting and I am sure we will go back. I would definitely recommend a visit to The Chalet.

I popped into the Chalet Bakery very last minute (just as the shop was closing) to pick up some form of cake for my daughters birthday, they didn't really have anything left as it was the end of the day (apart from 2 chocolate flake cakes) which in an emergency I resorted to!! When the staff realised it was for my daughters birthday they very kindly offered to ice the cakes with 'happy birthday' - such a nice touch.....and you redeemed me from 'worse mother of the year' award!!!! thank you for your kind hospitality x

My wife and daughter go here a lot and rave about the food. The food was, indeed, good. Unfortunately, however, the tea was a bag plonked into a wide cup with non-boiling water poured over it and nowhere to put the teabag. I would have thought that somewhere that markets itself as being upmarket could stretch to a teapot.

Prices are really cheap. Nice atmosphere attentive staff and really good coffee make this a must visit for breakfast.

This bakery specialises in good wholesome food baked on the premises. Service is fair with no system apart from queuing out the door!

For a smallish village, we are fortunate to have available freshly baked bread, baked on premises. The bread is very good and usually shopped out by mid morning. We have been going to this baker for nearly twenty years. Get there early.

Take out cakes are very very good but the staff are just grumpy and as a cafe it is totally lacking in charm.

Its simplicity is the key. Nothing fancy, a toasted sandwich is exactly what you get. Staff friendly..nice little gift shop nearby. Id go on a warm day and you can sit outside with prams and dogs if you have them!, Its always popular for some reason, so I guess that speaks for itself.

I always go here for a brunch on my birthday and it never disappoints! There's such a variety on the menu: baguettes, toasties, full breakfasts, sandwiches to fit all moods. Should really go there more often!

This place does the best jam doughnuts ever. Fantastic bread,lovely staff and the breakfast is fab too.

Love this bakers. Good variety of bread and cakes. It's just like a bakers use to be. Also does a great breakfast. It's the only place to go for traditional hot cross buns at easter

Came here after hearing about it. The reviews don't disappoint. Great little village bakery had fresh teacakes this morning. We also bought quiches, cake and various pastries as we had some friends popping round. All were delicious, home made and there no leftovers which is a great sign. Have a feeling this will be a regular haunt!.

Always busy this place. Very clean and inviting. Foods great and service is good too. Great choice of breakfast/lunch and amazing selection of breads and cakes, every time we go in always buy things to bring home too.

Lovely village location. Plenty of seating inside and out. Lots of very tasty cakes and bread, along with a good selection of hot food (all day breakfast etc). I would definitely recommend a visit.

The Chalet produces the best bread for miles around. Fresh, properly proved bread and great croissants. Lovely sitting outside in the sunshine for a coffee.

We often walk up to get our bread early on a Saturday morning sometimes stopping for breakfast. Friendly service and great produce. My only suggestion would be to open Sunday mornings also.

This is a great bakers but also a super place to have a coffee or lunch. The staff are friendly and the food is delicious. My only criticism is that it keeps relatively short hours.

Visited recently after a long walk with my wife, and was delighted with the choice on the lunch menu, and even more pleased when our choices arrived: fresh, clean and utterly delicious. Will return again soon.

Everything they make is first class, and very nice place to eat lunch or have a coffee with friends.

Great place for just a coffee, full breakfast or lunch. Great choice of tasty food, all freshly prepared and delicious.

Regular visitor to this bakery. Always popular. We are always please with the range of breads available