The Castlegate Restaurant in Lincoln

Cannot put into words how bad our food all tasted. Never ever again. Can’t believe they’re still in business!

Placed an order it didn't arrive at all!. I called in after the alloted 80 minute window the takeaway now has on their website to be told the driver is in saxibly he will be back in 13 minutes and then out to me, to which they haven't come the restaurant is now closed and not answering. Extremely poor service which is a shame as the food is really good. No point in ordering from here anymore u less you want to wait 2hrs for food to arrive these days.

Ordered via Just Eat app at 18.50pm the estimated delivery time was between 19.40 - 20.00pm. At 20.30pm the food had still not arrived, I called the restaurant to be told it would be a further 20mins. In total it took 2 hours from the point of ordering the food to it being delivered. When it finally arrived the food was cold and some of it burnt. I requested a refund from the Just Eat app who contacted the restaurant who advised no refund would be provided for the late delivery or cold food. It is a shame as I have enjoyed meals before from here but I will not return as a customer.

Excellent quality of food, arrived hot and early. Delivery guy was lovely and polite. Would highly recommend. ⭐️⭐️⭐️⭐️⭐️

Food arrived late was missing garlic nan bread. Once called and explained that it was missing I was told it was not on the meal deal as it was off old menu. So I ordered through just eat menu. Then was advised there would be no discount as they have updated there menu.

Ordered online before checking reviews ( I think I mixed up restaurants) …..horrified by the poor reviews I was expecting the worse! The food was hot and flavoursome.would use again.

Placed a delivery order. Should have been with me by 2105 at the latest. 2130, still hadn't arrived and the app showed it had been delivered. Called them up and was told it was on the way and would be 5-10min longer. 15min later,the driver banged on my window rather than the door and when I pointed out the food was completely cold both him and his girlfriend in the car gobbed off

Ordered via Deliveroo as a birthday treat, was late arriving and was not nice at all. Spent the night being poorly. Very disappointing.

Not a restaurant, takeaway only - need to update your google details

I watched an old man (chef) lick a spoon and rinse it in a sink and then moments later took a bag and filled it with salad from the same sink. Food was tasteless and I sat on the loo all night. Leave with your first warning sign

Ordered online at 5pm, 550 got phone call just received order as problem with system. Not a problem as let us know. Delivered at 645 no apology from driver Food was average at best soggy spring roll and samosas. Mint sauce had split and covered some containers. Very disappointed as been ok before

Ordered Food 1 Hour ago And haven't reached yet When i call half an hour ago a gentleman said it will take 12 more minutes but i am waiting since 1 hour Pathetic service for sure

We ordered out takeaway for delivery through Just Eat at 5.45 with a promise of arrival around 7.30. Sat and waited till 8pm. We phoned several times after that to be misled by them re the situation. So Incensed by 9.pm we headed down to collect ourselves. On our way there the our ring doorbell announced the food arrival. 😡. That was 9.20. We arrived at the takeaway to find chaos. No apology. A family member practising his footie skill. Staff openly saying don’t answer the phone and even a driver saying his car clutch had packed in. Another angry customer came in for his no show food. To be fair the food was good when we got home but the service and professionalism was non existent. My suggestion for others Don’t get a delivery from here. Our planned evening was hijacked by this “gaff”

Waited 2 hours and it still never came! Absolutely shocking! What happened? Kids were starving

Food was delivered after 2 hours, disgusting and tandoori chicken was heated not even freshly made couldn’t eat it …straight away to the bin …… shame on this restaurant … this is the worst India food I have ever tried

Surprised.....normally quite good, this time shocking. Delivered over an hour late, called and was told it's really close, still waited another 20 mins. Food was cold and very greasy. The bhajis had no flavour and the chicken was very dry. Have recommended before, but I'm afraid I won't be using them again after this. On the plus side the soggy chips were nearly warm when it arrived

Awful experience waited 2 hours was told the traffic was bad but when I asked the driver how the traffic was he said it was fine rather strange. Once eventually received the food I was missing starters and was told to wait another 45 minutes for it to be delivered. Not ideal. I asked for the manager to call me back and I am still awaiting this call 45 minutes later

Ordered delivery so I couldnt rate the atmosphere

Best Indian restaurant in Lincoln

Arrived late and cold. The rogan josh had spilled all over the inside of the take away bag and the pashwari naan had zero raisens despite advertising thay it contained them. The Tikka was also really tasteless and the rice was a stingy portion. Won't be going here again

Arrived late and cold. The rogan josh had spilled all over the inside of the take away bag and the pashwari naan had zero raisens despite advertising thay it contained them. The Tikka was also really tasteless and the rice was a stingy portion. Won't be going here again!

Sadly having to give 1 out of 5 due to the terrible experience with delivery. Food was delivered an hour and a half late. Was basically lied to when enquired by phone, ranging from its out for delivery, it’s left and should be there in 5 minutes, it hasn’t left yet as it’s on the hot plate, it’s leaving in 15 minutes, to the driver was delivering it and had a car accident and had to go to hospital. I sincerely hope the latter was not a lie, it’s a terrible one if it was, but I hope the driver was ok if genuine. Asked for a refund and to cancel the order and told could not get one as no one there to refund me. Food finally arrived. The food was actually really nice, but we were eating it so close to going to bed for the evening due to it’s late arrival, so even though the food was nice we didn’t really enjoy it. Suggest just honest with customers, if there’s a delay, explain why, we will understand. Will not use again based on this experience.

DO NOT EAT HERE. I ordered a takeaway and got food poisoning around an hour later.

The dumb sounding guy on the phone was really rude when I asked where my food was after it being two hours late. 3 calls every time to be told it’s on the way still waiting for the food

Take away, delivered. One vital item missing. I rang to ask why, and was told "that's the old menu, and if you want one, we'll charge you". So put the new menu up. Also: A Tandoori oven or grill dish should NOT be swimming in oil. If onions aren't listed on the menu, they shouldn't make up 30% of the mass of the meal. You're losing a faithful customer because of the lies I've been told, and the flippant attitude of the person on the phone. I've eaten Indian food all over the globe, since the late 1960s, and tonight's experience ranks as the very worst one I've ever had. Congratulations.

Used castlegate for the first time, for a takeaway for myself and wife. Service excellent and very friendly Food was excellent,about £20. Good value,will be using castlegate Again very soon. Many thanks

Usually a good service but delivery is very hit and miss. Usually deliver within an hour but often exceed 1 1/2 hours. No apologies, no supplements for their errors. Unacceptable. Fed up of them messing up orders. After ten years of ordering through Castlegate I'm looking for a new place for my Indian takeaway.

Ordered a takeaway to be delivered, after an hour and a half, it hadn’t materialised and the restaurant used the excuse there was no mobile phone number on the system despite the driver being in the hotel with clear instructions to deliver to the hotel room. The restaurant then reassured me the order would be delivered in 10 minutes and then to my dismay the delivery driver went awol and even the restaurant could not contact him to find out his where abouts, and I got no apology for the inconvenience. Avoid !!!!

Ordered a takeaway to be delivered, after an hour and a half, it hadn’t materialised and the restaurant used the excuse there was no mobile phone number on the system despite the driver being in the hotel with clear instructions to deliver to the hotel room. The restaurant then reassured me the order would be delivered in 10 minutes and then to my dismay the delivery driver went awol and even the restaurant could not contact him to find out his where abouts, and I got no apology for the inconvenience. Avoid !!!!

very nice food hot on time as usual

Very tasty food, great for just eat cheeky Tuesday when you get an additional 20% off.

We ordered a sharing starter, 2 mains, rice, bread and a side dish. The starter portion size wasn't what I'd expect for two people, which was disappointing. The rest of the food was good and arrived hot. My main issue with ordering was that it arrived 50 minutes late. We preordered our food 3 hours in advance as we had a busy evening, yet it was still almost an hour late. Very disappointing.

Had two take always so far and they have both been delivered quickly and the food is absolutely delicious, value for money & definitely our Indian of choice in future.

Had two take always so far and they have both been delivered quickly and the food is absolutely delicious, value for money & definitely our Indian of choice in future.

What a shame this places has gone so far Downhill . Rude on the phone when you ask 2 hours later is my order is on it way . Then turns up a hr later no apology then try to Charge full amount 🤷🏼 Feel sorry for the drivers Will never use again ✊💦💩

More like baby food. No sorry just nowhere near good enough. No veg, no nothing. Same flavour all the way through and the same false colour, quite frankly it was unbelievable.

What a shame don't know how to make a naan bread.wish could give them 0 stars.

It all went in the bin, what a £40 waste. Re-used / off tasting chicken, massive layers of grease, destroyed lamb, no salad or sauce with starters. The paneer had a smell of old cheese and full of more grease. The rice had a strange taste at times and was over done? The Naan was just dumped with grated cheese and chilli's. We've avoided eating this due to concerns about poisoning. Won't order from here again.

The food was ok, however it was just far to greasy. I know no one goes to an Indian for health benefits, but seriously the oil is just way to much.

Charged for items I didn’t order, items I did order were missing. When called back to rectify these problems I was called a liar and a refund was refused. Appalling customer service. Very ignorant staff. Definitely won’t be returning.

We've always really enjoyed food from here. It's pretty reasonably priced but as others have said, the delivery is shockingly bad. Whenever we've picked it up it's been ready after 30 minutes or so, but delivery today took over 2 hours! They really need to get their act together on this.

Wonderful, prompt service for takeaway! Food was great too.. Thank you !

I ordered online as delivery was stated as available. I mistakenly chose pick up so called and requested delivery instead. I was told the driver had gone home so I requested a cancellation and ordered elsewhere. False advertising! The following morning I had a missed call from who I now was a delivery driver and they wanted to deliver after all. Called the evening after to be told it was my fault and I could not have a refund. THE MANAGER WAS EXTREMELY RUDE TO ME. AVOID!

You’re probably reading this after accidentally ordering an Indian from castlegate and now you want to know where it is. Well sit down you’re in for a long one. My best advise would be cancel the order and have some toast. It will save you a lot of hassle and you will probably enjoy it more. There is absolutely no point ringing them up, because they certainly have no idea when it will be arriving. You’re better off cracking out the crystal ball!

Had to give 1star but would of rather given no stars at all. Shocking service. Order at 18.25pm, received email to say that the order was completed at 19.01, should of been delivered by 19.10. Was still waiting come 8pm. I rang to find out where the order was and had to ring twice as they picked up and put phone straight down again. When I did get to speak to someone he was extremely rude on the phone and like he couldn’t be arsed! Told me the order was with the driver and should be with me soon. Asked where was he coming from as they only on high street and I wasn’t 5min drive from there, with his response being “well we a driver down and got many orders!” And then proceeded to put the phone down on me! When the food did turn up I asked said driver how many deliveries had he done before coming to me and I was only his second delivery! Food was cold naan bread was cold too and hard and no flavour to it at all! Will never go to them again or even eat in their restaurant! Just wish I’d read the reviews before hand, just hope others do before ordering from them

I ordered my Indian at 7pm and it still hasn’t arrived at now 10pm. I have tried to contact and cancel but the costumer service over the phone was horrendous. Never ordering again.

I ordered at 7pm and it still didn’t arrive at 10pm, I spoke over the phone and they said they didn’t have a driver to deliver my food. I will never order again from here.

Long time after estimated delivery, food either burnt to crisp or cold . Well both with tonight's order . Definitely avoid

Awful service, food over an hour late and when it arrived, the order was wrong. Called to complain and received a load of abuse over the phone. Will never use again.

literally used to love this place! as a veggie, their castlegate special meal deal was always a godsend. saag paneer recipe has been changed for the worse however - and this evening, half of my meal was incorrect. i didn’t receive the side, the food was literally freezing cold, and the cheesy chips had no cheese! cmon guys! i’m embarrassed even having to write this!

Pizza great, chips great. Of course they were, we cooked ourselves. Will let you know how the curry is if it ever arrives or they choose to answer their phone. Yes I'm talking about Castlegate Restaurant. Ordered at 5.40 recieved at 9.25 tried calling multiple times but you just picked up and hung up. Shocking service. Avoid at all costs

Food never arrives and they refuse to answer the phone. AVOID!!!!!

Jalfrezi & Korma were very basic but OK, not particularly tasty but not dreadful. The Onion Bhaji's were clearly not fresh, im hoping on 2/3 days old and microwaved or refried but could be worse not thinking about it. Peshwari Naan was actually OK probably 6/10, Poppadams were OK although some overcooked which is an accomplishment in itself, didnt effect taste. The usual dipping sauces were fine, mango chutney, mint and onion salad. No chance of ordering again and would definitely put you off, unless you are desperate, it hasnt made me ill which is a positive!

Very bad behavior of order taker he don't know how to speak with customer, dear owner please change that guys, even he do not listen to you.

Regardless of quality, which was ok, I won't be ordering again. Ordered 6:21pm with 45 min delivery time. Rang 7:30pm to be told order still in kitchen. Delivered finally at 8:05pm.....not even a complimentary popadom for inconvienience! Don't accept orders you can't fullfill! 😤

I ordered an Indian to be delivered,it arrived and it was disgusting,the chicken in the masala was like rock and the mushroom rice was congealed,beware!!

Very bad do not bother buying or ordering from here. For the last 2 times we have ordered from here they have messed it up forgot something got the order wrong we gave them well over a hour to fix the problem but they still have not bothered

Nice welcome, attentive staff but the food was nothing special at all. Chicken tikka was basically a bowl of tomato soup with a few extras spices and lumps of chicken. Chicken shashlik was better, but not particularly hot (temperature, that is). It was okay, but I wouldn’t visit again based on this experience.

I bought a groupon for a sit down meal. They refused to honour the groupon saying they only did takeaways. The staff member was very rude and kept saying, get a refund. I will never try and use again. Please avoid for fear of disappointment. Will not recommend.

Naans had been microwaved for so long that they were rubbery and inedible. My daughter's meal was bland and watery... Both meals were extremely greasy. I could have cooked a better one myself for a fraction of the cost. So disappointed when it was a treat after a hard working Saturday

After waiting for 2 hours it was still not out for delivery so tried to cancel order absolutely no confidence we will get a refund

Ordered a Rogan and jalfrezi and the Rogan spicy than the jalfrezi. I rang and they didn't even offer to send a lower spicy dish and refused refund. All I got was I was wrong and don't know Indian food. I have had many Indian foods over the years in London and derby and even Birmingham. Never have I had such rude staff. As you can see in pictures it is very dark which isn't a normal Rogan. ADVOID THIS PLACE.

I've used this place several times over the years and generally it's been pretty good, this last time will probably be the last though, it's a little expensive which I don't mind when the food is good... When a pathia doesn't even give out a little heat then there's something wrong.

Terrible food. Rude staff. Staff just lied continuously. Trust me, do not use this place. There are many better Indian restaurants

Tried to order from here and the person who answered the phone didn't sound professional and annoyed and thought it was a fake order. He also said my card declined and he also didn't understand what I was saying to him. I will never be ordering from here again worst customer experience ever.

I order a takeaway, it came in the allocated time, started to dish it up for my guests to share, took the plain nann bread from the white foil bag unfolded the nann bread to find a dead beetle inside it, I contacted the restaurant to tell them what I had found, no apology given just offered another nann bread to be delivered, the phone then got passed to who I presume was the manager, who basically called my a lair and then he suggested I put the beetle inside myself, completely rude no customer service, will not use this restaurant again!

So missed this restaurant during lock down. It was an absolute pleasure to say it was still as amazing as ever. Went with my husband and my father in law, Brian, who is in the process of moving here from London. He is well used to fine dining in London and was delighted that the Castle Gate offered excellent service and superlative food. Really can't recommend this place highly enough. Missed you!!!

Absolutely rubbish. A sort of red stained tasteless splurge of awfulness. I would avoid like the plague. Tepid when delivered. Absolutely nothing to recommend it. And lamb ordered but chicken delivered. Seriously poor on every count.

1.5 hours for a mixed biryani without prawns, a luke warm chicken balti without any flavour and poor excuses from dismissive staff whilst waiting. Why would we choose to spend our hard earned money on a poor service administered by people who clearly don't care? Well, now we won't. Never again.

24 hours later, we managed to open up the menu, we'd ordered 2 meals last night to be delivered and couldn't work out if rice was included? Bit strange so we cooked some rice, today we discover that in deed it was missing from our...

I have spent hundreds. Of pounds with this curry house.this is not the first time I've waited over two hours for a delivery.but this is the last time I use them they make excuses every time

My dad and my cousin both had chicken from here last night and one of them was sick this morning and one of them had felt bad stomach pains and been on the toilet not been well since

Ordered takeaway just eaten onion bhaji with salad found a very sharp piece of foil wedged in my gum not happy about this

Wow! What can I say? We wanted a nice Indian takeaway, we didn’t get one. We ordered:- Tandoori mixed grill Chicken tikka masala Garlic naan Plain naan 2 x steamed rice. The naans were cremated. They were so dry they broke in half. It was...

Decent ingredients and portions but like most Indian restaurants in the UK these days, a bit bland and missing those individual flavours. (Base gravy syndrome)

Nice food, friendly staff, nice delivery by Uber

Had takeaway from here - excellent meal

Nice food, tasty, fresh, non-greasey.

I have had curries all around the world 🌎, but tonight I experienced the best so far! Lamb Madras. Plenty of flavour, right balance of meat to sauce. Spicy- made my nose run as it should! Great service delivered, even in a pandemic. Arrived safely on time, piping hot and with a courteous delivery driver. Everything about the order was done correctly. Not hard to achieve, but so many can't do it. Your team smashed it. Thank you. I will try a different dish next week 😋

Excellent takeaway tonight. Food fresh and very tasty. Delivered to Witham st Hughs within an hour. 👍🏼👍🏼

The meal was a bit late, a takeaway, but it was well worth waiting for. We had 3meals, enough for four, easy . Succulent lamb,tender prawns and well cooked duck, each in very tasty sauces.

Ordered through Uber eats and asked for 18:45-19:15. Order came at 18:45 on the dot! Food was lovely and hot. Plenty of chicken, more than average and tasted lovely. Definitely has restored my faith in Lincoln Indian takeaways as some are very hit and miss!...

Hands Down THE BEST Indian Takeaway In Lincoln! The food is always excellent, the service is always great and the owner couldn't be any more helpful! We wanted to make a curry Vegan, the owner accommodated us without question, and the curry (even being vegan, tasted incredible!) and to top it off, it is very affordable! It's our go to everytime we are in Lincoln! 👌🏻

First takeaway delivery from this venue. Great service and lovely meal! It was delivered in a timely manner by a very polite driver.

New Years Eve knew it would be busy so pre ordered on line for a delivery at 7.35pm even phoned when open to see if any chance of an earlier slot as circumstances had changed but advised were really busy which is understandable but meal...

Well it is Christmas Eve and a longer wait nut the food wss grest, delicious a d favourable. No hesitstion in reordering, highly recommended.

Very slow service. Food was cold. Do not ever use. I will never use again. Very bad food.

The chicken madras here is one of the BEST curry dishes I've had anywhere. Not only is it well portioned, but the quality is top notch every single time I order it. It is an absolutely phenomenal dish and the perfect takeaway/delivery in these times.

ORDED OUR MEAL FOR 18:00 ARIVED AT 17:55. I have used this restaurant for the last 4 Saturdays and will use it next week, so that tells it all.

Always order from this restaurant as often as I can. The food is delicious and always very hot, and the lamb dhansak I had recently was beautiful. Only thing I can fault is the cheese naan isn’t cheesy enough, but apart from that everything is superb here.

Ordered for the first time today and the service was excellent as was the food and the delivery was great also. Shall be ordering again.

My daughter ordered the meal online for delivery as a birthday surprise. We ordered a chicken Jalfrazie and a Chicken Korma each with rice. The Meal arrived on time and was still hot. It was very tasty. I’m now thinking of ordering a meal for...

I ordered a curry from Castlegate via Just Eat and it never arrived. Castlegate have taken payment but refuse a refund, making up a lie about delivering it and giving us an extra dish as compensation. We never received it, we waited until 11.30pm (it...

We ordered food to be delivered from this restaurant on Sunday 5th April. Was supposed to be delivered at 7.45pm. An hour later tried to ring the restaurant and no answer. Our oder details were updated to say it would be delivered at 10.05pm. 11.30pm...

after waiting 3 and a half hours the food was delivered lukewarm and 2 and a half hours late. when we opened it looked revolting and when we finally got the nerve to taste it it wasn't fit for human consumption it tasted as if...

Ordered at 6.30, advised of 8PM delivery. Tried to call at 8.15 to find out when we could expect our order but the phone was off the hook so we couldn't get through. Just Eat showed the restaurant as closed so we just cancelled our order at 9PM. Won't be using again.

This is our go to Indian for meals and takeaways, but not anymore! We ordered a takeaway to be delivered at 17:30, the restaurant confirmed the order and gave a delivery time of 18:40. At 19:20 when the order hadn't arrived I called the restaurant for an update to be told that it would be another half an hour and that we were next in the queue, I asked to speak to the manager, and was told that he was busy and wouldn't speak to me, although I could hear him shouting and swearing in the background! When the food finally arrived at 19.50 it was cold and the portion sizes were half the size that are usually served. I contacted the restaurant to complain and was told they would discount £5 from my next order! As I have said earlier there will not be a next order!

Largely disappointed. I ordered the food to arrive at 8:00, at 8:45 I rang up asking if it had been dispatched, they apologised and said it had not been packed yet but they would send it now and throw extra food in to make up for the lateness. It actually arrived an 1:15 late, the food was just cold and it wasn't all there. In the end we got cold food an hour late and missed not only the extras but some of the original orders. I tried to contact the restaurant later to discuss my order and after half an hour of phoning I couldn't get through.

My wife and I visited the Castlegate Restaurant in High Street, as we had a Groupon voucher. The staff were prompt and pleasant, and the menu was quite extensive. Our food arrived hot and well presented, however, we found the food somewhat bland compared to...

Delicious food, excellent service and very friendly staff, good luck for the future Ming 😊😊😊😊😊😊