Based on 435 opinions finded in 1 websites
Based on 435 opinions finded in 1 websites
Nº 393 in 1366 in Kensington and Chelsea
Opinions
Fabulous hotel. Both the suites and the private apartments. Superb service
Rachelle Halpern . 2025-03-27
MORE AT Google
I have been lucky enough to spend two nights in this beautiful Hotel. It is quintessentially British. My room was lovely and completed with thoughtful touches, including fresh fruits and chocolate. The bed was divinely comfortable, the room quiet. The staff were incredibly attentive. Finally, it's conveniently located -60 second walk to Harrods and the Knightsbridge tube.
Kim Knights . 2025-03-26
MORE AT Google
After several years of being a very happy guest at The Capital Hotel, my mother (88) is now unable to come to London to stay over for her monthly visits. I know, however, that she would want me to extend her warmest thanks to all those working at The Capital for making her stays so special and comfortable. Nothing was too much trouble and even recently when she left her walking stick behind, Paulo kindly posted it back to her. All of her family are most grateful that The Capital looked after her so well - she will be back but just for lunches!
Amanda Scott . 2025-03-25
MORE AT Google
للاسف فيه شخص اسمه رونالد كان تعامله جدآ سيء وعنصري وكان تصرفه وقح I booked with you for a week and the staff were great with me and on the day I left and went to the airport I forgot my passport at the reception so my flight was postponed then the reception told me we will provide you with a room to rest in and I told them no need now I will see the nearest flight and I found the next morning and the reception told me you can sit in the lobby and I said okay but now I will go out shopping or coffee shop or to my friends and at 10 pm I returned to the hotel and found Ronald and his treatment was harsh and I told him I want to activate my card to enter the lobby and he said to me what is your room number and I told him and explained to him that my reservation was over I just want to sit in the lobby he told me you have to book a room for a larger amount than my reservation before then I said thank you and he told me you can sit in the mini bar and order something then I agreed to sit there and ordered tea then the waiter spoke to me and said how long will you stay here I told him jokingly I don't know maybe until the morning then he left and suddenly Ronald came to me and said to me if you have a drink Tea go out or I will call the police after what he said. I paid for the tea that I did not drink and asked for the luggage and went out.
zoz F . 2025-02-16
MORE AT Google
Shabby but great value Location incredible and service was really good (apart from room service was wrong twice) Shame the noise was bad as lift was out of service so from 10am-4pm everyday was building work noise. We weren't told about this until after the booking Other than that would stay again
Emma Croke . 2025-02-11
MORE AT Google
I just checked out of the capital feb2nd. Excellent staff all around, breakfast was excellent as was the location..a stones throw from harrods. The bed was super comfortable and plush. I had one small issue i brought to their attention and they remedied so efficiently and promptly i was blown away. I wouldn't hesitate to stay there again.
James Hornigold . 2025-02-02
MORE AT Google
We spent 4 days and we want to highlight the outstanding service and attention delivered by all people of the staff. From Dino to Pastora to Mathew and everyone at the desk, you all make us feel special. We won’t hesitate to visit you again. Massive thanks to all!
Felipe Herrera Lotero . 2025-01-26
MORE AT Google
Outstanding hotel with service of the highest quality. Alejandro, Luisa and Deano really looked after us and made our stay special. Will most definitely be returning.
Ryan Brown . 2024-12-22
MORE AT Google
Message of thanks I would like to thank everyone for the excellent service and full cooperation. Indeed, you deserve to deal with you. I will visit you again and tell my friends. And all my sincere thanks to the brother, the Prince, the friend and brother to Jandro, for his cooperation, as a respectable and ethical person Your brother / Saleh Al-Marri, I stayed with you from April 11 to 19, 2024
saleh almarri . 2024-04-19
MORE AT Google
Jewel in Basildon Street close to Harrods
Lindsay Douglas . 2024-02-09
MORE AT Google
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I just wanted to write a review to thank the person who helped me today. After travelling from Australia and first time visiting Harrods, I was not sure what to expect. Unfortunately a card I planned to use here refused me international transactions 🙄. I ordered a drink based on the amount I had available on one of my cards but had not realised there was also a service charge. The extra amount caused my card to reject. The person serving me split the cost and I paid the drink first and then the fee. Surprisingly he removed the fee. That was very kind and ironically due to his service he more than deserved that fee. Thank you Sir. You are a true professional
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“Yesterday, I ordered a cappuccino from Roast and Bake, and the coffee tasted really great! However, there are no tables, which is a bit disappointing. I really wish they would add seating because the coffee and the place are worth enjoying!