The Capital Hotel, Apartments & Townhouse - London in Kensington and Chelsea

Been here multiple times and gotten nice latte art so many times which I appreciate because the cafe is extremely busy. Bless the staff I have seen them deal with ridiculous customers sometimes like one who annoyed me specifically who asked for extra syrup when he was making it for her after he put a pump for her then she returned and complained that it had too much syrup and they made her a new one amidst the busy rush hour, they literally just smiled and apologised and made her a new one even though she was the one in the wrong and she requested extra when they were making it for her, so strange, a lot of people were waiting for their coffee and she ruined the flow a little bit but they were so fast and I got my coffee fast even though she caused this issue whilst I was waiting for mine. Thank you for the nice staff and I am sorry you have to deal with people like her, we appreciate your hard work

Oliver was really kind and polite

The special birthday afternoon tea I booked for 6 of us was very beautifully presented. We chose the option with prosecco which was £42 per head. The food was delicious but I am very unhappy with the charging for extra tea. I have NEVER been charged for additional tea when having an expensive afternoon tea. One of the party did not even have a hot drink, but we were still charged when 3 of us wanted more tea. And service charge added. Not great value.

Came to the Coffee bar today with my partner for what was planned to be a ‘quick’ snack and a coffee. Our Flat whites and cinnamon buns were delicious, however the poor service was a let down. After being sat, we were not given a menu so had to ask, which for a place like this is very poor, but didn’t really bother us. After that we got told that someone would be taking our order shortly. After multiple attempts to get staffs attention and over 15 minutes later, we had our order taken! This delay was apologised for by the person taking our order which was nice, but it was clear that we had been forgotten about. We got our food and drinks shortly after, which were both delightful. However, it then took far to long to pay. We had stacked up our plates, cutlery and cups to make it easier for the staff to take. After 10 minutes plates where taken from us with no eye contact and without being spoken to. It then took a further 20 minutes to get our bill! We had both made multiple attempts to get our bill by speaking to staff who said they ‘would be with us shortly’ but ended up not coming back. One staff member we spoke to even went off shift and had swapped with someone else. At the end of this, looking at the bill we had been charged an ‘optional’ 12.5% service charge. This wasn’t mentioned to us, and we certainly wouldn’t have paid this service charge for the service we had received. We felt that maybe we had been treated differently due to our young ages and that fact we weren’t dressed up as smart as people around us. The whole experience took us about 50 minutes total, and only about 5 minutes of this was eating and drinking. Thankfully I had good company with me. To summarise: excellent food, but not somewhere to go unless you have time to waste.

Literally nowhere better for womens rtw