Based on 719 opinions finded in 1 websites
Based on 719 opinions finded in 1 websites
Nº 391 in 1366 in Kensington and Chelsea
Opinions
I went for lunch with my family. It was pleasantly busy so you'd better book if you plan to eat there. I only gave 4 stars because the mains (didn't check the brunch options tbh) were mainly fish-based and I don't eat fish so had little options. They do serve steaks but I wasn't that hungry. Some in my party did order steak and their dishes looked amazing. I ordered the cottage pie and it was delicious. The waiters and host were very attentive and they took into account our request in the booking to have space for a pram.
Carolina Canullo . 2024-11-02
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The food was very poor (steak and the cod). Portions are small and the steak was clearly overcooked- did not look appetising. The service was worse still!
Cheryl Tham . 2024-10-27
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Good food, friendly service, portions not great.
AAL . 2024-10-26
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We used to come occasionally when we lived in Chelsea before our townhouse in Kensington, including even on Christmas Eve 2012 when we first started living between NYC and London, so have lovely memories as the space is still quite charming. Unfortunately, we haven't had a good experience the couple times we've come by recently after years of absence. Last week, they attempted to make a drink they used to have on the menu, but it was 100% sugar and 0% liquor which is standard here in London, so can't fault them too much. Came by today as we'd seen their sign for happy hour on all cocktails from 5-6 pm. The bar was virtually empty, so we sat on the side bar seating, but there were literally crying babies, a family with kids and ELECTRIC SCOOTERS inside, screaming the entire time which made it quite unpleasant and needless to say the savage parents nor any staff tried to curtail this behaviour (going on literally just behind us, on top of us). After sitting at the empty bar for quite some time with the staff just standing on the other side of the bar catering to no one, we asked if the happy hour applied to all cocktails as advertised, and she gave us certain pages it applied to. Not anything we wanted, but more concerning, it DID apply to a page called the "faces of Chelsea" and Jamie Laing, who we know personally for over 10 years now, is on there (a D list only in London known by even 2% of the population as a balding - got hair plugs - faux reality character, we know from many encounters in London and abroad), next to actual literary and other icons such as Oscar Wilde (i.e. how embarrassing for them to have an actual joke as a "face of Chelsea"). The bartender didn't come over to take our order for about 10 minutes (with no one else ordering, they were just standing around), so eventually we called her over (where she advised us about the actual drinks on offer for happy hour), and she had to read a manual as to how to make these drinks after we ordered them, in plain sight, at the bar. Needless to say, they were bad even for London, the service was beyond atrocious (even for London, and an empty bar), and gratuity was of course added, at regular priced cocktails. My boyfriend couldn't even drink his and I didnt want to as I already felt ill from my artificial sugar cocktail. A shame as the space is still charming, but not with horrendous service, screaming children, and horrible drinks.
Danielle . 2024-10-23
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Good value for money! We had reserved by the fork, great discovery and tasty avocado toast!
cassandra meresse . 2024-10-20
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The location and the ambiance is great at PJs. I don’t know if it was the day we went (Sunday morning 10.45) but the food took around 30 mins although it was only two breakfasts with eggs and one fries. We went here because we always drive thru on the way to nothing hill and it’s usually very lively so the expectations were high. The staff were good, helpful and attentive. The portions were very small and not really special in taste. The house ketchup tastes awesome. The coffee was good. The espresso martini, however, not so much. It was very sweet for our taste but might be good for breakfast.
Sinan Akgul . 2024-10-18
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Ended up being sick after this meal. Can I ask PJ’s to let me know if they use MSG which I am allergic to?
John M . 2024-10-18
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Very nice atmosphere for a Friday night
Ciprian Gavarna . 2024-10-17
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The perfect atmosphere, delicious food, great cocktails. Enough said.
Olga Bate . 2024-10-17
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Just gets better like fine wine. My jumbo Yorkshire pudding was delicious and the husbands chicken Milanese was historic. Lovely room, service menu and good prices. Now a firm favourite!
Ivy Mac . 2024-10-13
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Best cocktails this side of London
Adil ibrahim . 2024-10-10
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What a great place for a quick luch
Maria Gavarna . 2024-10-10
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I used to love this place; it was one of my favorites. Unfortunately, I’ve noticed a significant decline in both food quality and, even more concerning, the service. I hope they can turn things around soon.
Abe B. . 2024-10-10
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Second time there and honestly, wow! The place and vibe is so lovely. The food has so much taste and the staff is so attentive which is great. I would definitely recommend!
Camilla Nirvana . 2024-10-10
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Calming atmosphere, good prices, with pleasant staff. They respect their delivery drivers. And a good place for a quick pint as well
Sig . 2024-10-10
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Went couple of days with my partener what a amazing experience the food waitress and coktails was absolute perfect this will be our favorite place from now on thank you
Ioana Gabriela Lenta . 2024-10-10
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I was there with my family was lovely food and atmosphere many thanks to radu wich was very helpful giving us all the information needed definitly coming back many thanks guys keep it up
Ionut Rotaru . 2024-10-09
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Incredible beef tartar, oysters, and bloody Mary’s. The bottomless brunch is also incredible - especially the cheese toastie
James Showering . 2024-09-21
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Good for a casual meal or a drink. The cocktails could be better, as could the wine selection.
Djordje Radic . 2024-09-19
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We loved our food the portions were too big
Parastoo Salah . 2024-09-15
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Very nice environment, friendly, attentive and fast service. The waiters were pretty much always at the table asking if everything was ok and if we needed anything else. We had dinner with two excellent sirloins of beef with Béarnaise sauce and French fries; truly noteworthy. Average value for pubs/brasseries in the area. Spectacular bar counter. Advised
Corrado Cocivera . 2024-08-29
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Service was really good. The food was good but the crispy garlic potatoes side was full of oil and didn't taste fresh.
Margarida Campos . 2024-08-24
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I came in today after a recommendation for my mothers birthday and as we walked in I asked if the table by the window was ok to sit down and the lady with short blonde hair said yes that is fine. There were only a few other tables occupied at 1.15pm and a few people at the bar, so we sat down. Only for the lady to come to our table after she had seated us and given us the menus to look at, to tell us the table was actually reserved and could we move. I didn’t understand why as there was so many tables available and 2 others in the window also. She then carried on to say ‘You don’t need to be rude’ which i didn’t understand ? And walked off. The other girl on shift waited our table and wasn’t very warming either. Gave me the wrong directions to the bathroom and did the bare minimum. It was a shame as it was a lovely recommendation, the food and atmosphere was nice but it started our experience in a very sour way and felt very uncomfortable throughout.
Victoria Karageorgis . 2024-08-22
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Fish and chips was amazing. Chips were very crispy and soft on the inside. The fish was large, crispy and juicy. Great customer service too
Keith K . 2024-07-28
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Amazing food , great atmosphere and welcoming staff members. Will definitely return and recommend this place to my friends.
adrianaionela87 . 2024-07-25
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Best for cocktails before going out
Do Di . 2024-07-25
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Thank you to Giuseppe and the team for looking after us
Stiliyan Gadzhev . 2024-07-23
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Loved the food, just what we needed to set us up for a good night in the city!
Jacek Kisielewicz . 2024-07-23
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Great looking venue, to me it has a very American vibe, in a good way. Spoilt somewhat by the attitude of the young lady serving us: long ponytail and lots of piercings in her left ear, it was clearly a little bit beneath her to actually wait on tables and she made us feel as if she was actually annoyed by our presence.
Teddy Novak . 2024-07-20
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Thank you the wonderful team for looking after us during our last visit
Neha Nazzy . 2024-07-11
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The beef sunday roast is amazing with a good red wine
Alina Mihai . 2024-07-11
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Thank you guys for the great food and service.
Olea Matei . 2024-07-11
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Had a great time visiting last week. It’s nice that they show the euro and tennis.
Régia Scalabrini . 2024-07-11
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Best steak in Chelsea. Thank you to Patricia for the amazing service.
Shabana Arshad . 2024-07-11
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The food was delicious, they took care of every little detail, the service is in another level, the staff is very professional and friendly, the manager Giovani make us feel at home, literally, and the prices are reasonable. The surrounding area is like a dream neighborhood, believe me, you have to eat there, it is worth it.
Max Victorson Urrea . 2024-07-08
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An ideal restaurant for all types of occasions, we enjoyed very good service from Giuseppe and his team. An especially memorable experience. The meat dishes are recommended and especially the tomahawk cut.
Carlo Bruno Marta . 2024-07-08
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Great cocktails from Dan the bartender.
Adelina aFANAS . 2024-07-04
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Great cocktails. Must try the no3 gin.
Kyra . 2024-07-04
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Cool vibe for a tuesday night. Nice cocktail selection
Yasmin Knowles . 2024-07-04
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Amazing venue and service. Special thanks to Patricia and Radu for looking after us on sunday.
Alin Mihai . 2024-07-04
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Very nice place....must try the truffle chips
Olivia Byron . 2024-07-03
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Absolutely fantastic all round! Giuseppe and Achilles and the rest of the staff are brilliant.
dan vegad . 2024-07-02
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Excellent attention from all the staff who work there, the starters, the food and exquisite desserts, excellent value for money. Congratulations
Ydalmis Leal . 2024-06-29
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Great sevice. Our server was Andrew. He was very friendly, unobtrusive, attentive, and just a lovely person. The food was great, my daughter, her partner and I had the Chateaubriand and about 3 or 4 sides. I was fit to burst, my best friend had the cod and truffle chips, and her partner had the sirloin. All felt very happy. Oh, and I forgot, the starters were yummy too. Too much choice but wonderful.
O . 2024-06-21
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Wonderful experience with delicious food. Our experience was made even better by our server Radu who was very friendly and went the extra mile to ensure we had a lovely experience.
Jay . 2024-06-20
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I’ve been here twice and would like to thank the staff Radu in particular, who has been incredibly nice and considerate both times. I also love the food and atmosphere. I had wonderful times in general and definitely recommend the restaurant to others.
Mike . 2024-06-20
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Popped in yeaterday for lunch with my partner and did not expect to have such excellent food and service. Radu and Oana went beyond expectations with their attitude and professionalism
Zander . 2024-06-20
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Nice food good atmosphere. Good prices.
Stuart Austin . 2024-06-19
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Had a Sunday roast here. I wasn't impressed at all, the food was very average and the waiters pressured us into ordering drinks. The food was not very good. I don't recommend this place although the setting was nice.
Helene Williams . 2024-06-14
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Very good meal, fish and chips and the salmon salad very good, I highly recommend. Very pleasant, calm and warm atmosphere. Typical decor, very friendly service. THANKS
CUADRADO MATHILDE . 2024-06-10
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Quite expensive especially when you get twice the glasses of wine at 18 euros each!!!
Laurent JOUANNEAU . 2024-06-06
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First class South Ken steakhouse. Varied menu and a lively bar! I've been a regular for 3 decades and keep coming back! Recommended.
Erik A . 2024-06-03
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Came here on Sunday afternoon and got a nice and quiet space at the corner. The beef tartare starter was pretty good with the sauce and condiments to accompany it. Wife had Burrata and it was pretty fresh. Our main was a bit disappointed. My Sunday roasted beef was just too small portion, barely had much of the vegetables or sides with it. The shakshuka was pretty much tomato mixed up not too flavourful. We requested for more bread to accompany with the shakshuka but only came when we finished the dish. Overall the restaurant is pretty classic historical brasserie. Food wise could improve a little bit.
Felix Gan . 2024-06-02
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The menu was flexible, good variety for dinner. The atmosphere was good. The staff very attentive. Its a pitty they serve burrata without a piece of toast bread. Beer not such a good variety.
Arsenio Fernandez . 2024-06-01
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Food was amazing and the staff was lovely! Highly recommend!
Stephen Smith . 2024-05-29
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The oysters were excellent, and the service was decent. However, the lobster pasta was disappointing, with only five small pieces of lobster, requiring me to savor each bite. The steak, ordered medium, was tough and not enjoyable. On the positive side, the fish and chips and the salmon salad were both delicious. We chose this restaurant because of the 50% off deal through The Fork app and its convenient location; otherwise, I would have preferred to dine elsewhere. Additionally, the seating was cramped, and the adjacent table was uncomfortably close despite the available space. .
Ellin L . 2024-05-26
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Service and ambience are good but food really less than average. I’ve been in Michelin start restaurants where I pay for the same a bit more and the quality is by far superior. Really expensive for what it is.
Algoga London . 2024-05-26
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We came here to celebrate my birthday and had a good time overall. For starters we got the baked Camembert which we highly recommend! It was creamy, delicious and perfectly baked! We also got the burrata and tuna tartar which were good too however the tuna did not fully taste right. For mains we ordered a sirloin steak which came out just perfect, a grilled sea bass filet and Cod which were also both great and good portion sizes however I think the cod could have done with a bit more seasoning/ sauce. We also ordered the lamb rack (3 small cutlets overall) which were delicious but so small that even a child wouldn’t be full after eating them. They were the smallest lamb rack I’ve ever seen. For dessert our waitress recommended the pistachio tiramisu and chocolate fondant cake which were divine!! The service here was great and our waitress was attentive however the restaurant itself could do with an update as it was cramped and super noisy. We were shouting over each other to talk. Overall I’d give this place a 6/10.
Fabiana Fawaz . 2024-05-23
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PJ pub was really good! I had roasted cod and my husband had sea bass. Well done and a great pub experience!
Karen Gabriele . 2024-05-16
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I have to say it’s one of the best places i ever eaten. The food the service the atmosphere it’s absolutely Amazing!! Thank you guys and hope to see you soon ! Agni from Amsterdam!
Aga M . 2024-05-05
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Very nice, food was great quality and served quickly. Warm and comfy atmosphere. We went with two children under 4 and had an early dinner, staff was very helpful and there were dishes on the menu to all our likings. Would recommend for sure! The fried artichokes were my favorite.
Tes Judith . 2024-05-03
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Oysters have a wonderful flavor like sea water and are not fishy at all. The scallops are extremely outstanding, the heat is just right, the shell is crispy on both sides and the inside is tender and juicy, and the celeriac puree and accompanying salsa are also very delicate. The fried squid is super delicious and the sauce is very good. Mediocre bread, steak and chips. It's easy to imagine the kind of bistro steak where the meat itself is not bad but the cooking power is not enough, and the seasoning is only salt and pepper. Nothing surprising but not terrible either. The pistachio tiramisu was a bit greasy. The beef tartare was a disaster, it tasted like too much ketchup and was so sour that it hurt my throat. The seafood appetizers are all delicious and can be ordered in two portions. You can order steak or not, but be sure to avoid beef tartare. I personally think this restaurant’s rating was lowered by 0.3 due to this dish. I feel like more than half of the negative reviews are criticizing Beef Tartare.
Yuniie . 2024-05-02
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Really enjoyed this place. Enjoyed the food and the cocktail I had. All the staff were so well mannered and friendly too! Would defo come back and my three friends I was with said the same thing.
Sophie Jed . 2024-04-20
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Together with my partner and our auntie, we went out to celebrate giving birth to my daughter Sophia. We found a free table at the restaurant. Just like the table was waiting for us and the lovely waiter George. He was beyond lovely, and his sense of humour made the evening even better. We ordered fish and chips, which was one of the best we had in the gastropub. The fish was crunchy and fresh, and mash peas were full of flavour. We also had a burger, which has been made up to my auntie requirements. I need to say she is very picky about her food. My partner had steak tatar as a starter, and unfortunately, it was the only downfall of the evening. As Eastern European in our culture is tatar as one of traditional meals back home. We keep it simple fresh shredded beef, chopped onion, chopped gurkins, egg yolk, salt, and pepper. Not mixed just on the plate you as customer can decide how much of everything you would like to mix together. You do not overwhelm your palette with sauses, etc. How surprised we were to have it served with sause and capers. I could not swallow it as taste was awful, same with my partner. George reacted straight when we told him that we were not happy with that dish. He asked the manager and took it off from our bill. I need to say it was our first ever visit at PJ'S, but it's definitely not the last one. Sometimes, people make the place lovely, and in this case, having George as part of your team makes customers come back and remember the place. P.S. My virgin mohito was refreshing and lovely. Nice to see a place where you can ask for a mocktail, and Barman is happy to fit your needs as you can't drink alcohol. Also, special recommendations for desserts (pistachio tiramisu is super delish). Overall, it was very pleasant going out! Thank you!
LS . 2024-04-15
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I visited this place using "The Fork" app. Despite not expecting exceptional food, the experience was disappointing. We opted for the most expensive steak based on reviews, only to find it extremely tough and difficult to chew. We had to return it to the kitchen to showcase its poor quality. Upon reordering, the tartare was served with a dressing reminiscent of ketchup, and the presentation lacked of good looking. The excessive use of vinegar in the tartare was also off-putting. Moving on from the food, the atmosphere was equally unsatisfactory, with the constant clinking of glasses from the bartender washing the bar disrupting our evening. Is it worth a 50% discount? Absolutely not. I cannot recommend this establishment.P.S. The chips were the only redeeming factor, hence the one-star rating.
Margarita Yeromina . 2024-04-08
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As brasseries go, you can't do much better than this. Pretty close to 5*! Lovely restaurant on 2 floors and, in good brasserie tradition, uses rich reds and browns in the decor. In addition, the ceiling, cream/white and very ornate, works extremely well. You feel transported to a by-gone era: white tablecloth, busy, nice choice of music, not too loud, very relaxing, people having a good time... Starter of scallops st jacques, beautifully cooked and presented. Sirloin steak with fries as a main. It could not be faulted in the slightest and without a doubt one of the best I have had lately! As a dessert, I followed the waiter's recommendation and tried, for the first time, a vegan dessert. I had the Belgian chocolate truffle cake with mango sorbet and, I must say, to my surprise, it was pretty good. Having said that, I like my chocolate desserts very rich and I'll stick in the future to the non-vegan! This brasserie is one of those places where you immediately feel at ease, and it lends itself to enjoy the experience of having a meal in lovely surroundings, with good quality food beautilly cooked and presented and reasonably priced. You don't feel rushed, on the contrary, it seems that they want you not to rush and enjoy the experience. And the service is excellent, 5* to my waiter on the day, Filip, he was superb! Highly recommended and I will certainly be back.
moises . 2024-04-07
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Just stopped for a glass of wine nice place would come back.
phil jones . 2024-04-01
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Shame they can't make a proper vodka martini any more...they used to be great at this...what a pity...
chargrob . 2024-03-29
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Wife has allergies, but some of the food brought to the table had these allergens sprinkeled all over the salad. The burger ordered had been so overcooked it was dry. The fries were tepid at best. I was so looking forward to visiting, but I was ver disappointed. Not good value. More a place to be seen at rather than to have a good meal.
Nash Rajan . 2024-03-23
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Keira was an amazing waitress and looked after us so
Molly Durkin . 2024-03-17
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My friend and I frequent PJs for our Sunday Brunch catch ups. Service is always brilliant, food delicious and atmosphere can't be beaten! Special shout out to Keira who looked after us today and went above and beyond for a couple of awkward requests.
Ellie Hoyer Millar . 2024-03-17
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Dropped in by chance at St Patrick’s Day early evening. Our curiosity about the menu was superbly answered by the eloquent and personable young Henry (The One And Only) giving us great insight on the mains, how they are cooked, his own preferences and popular dishes. We enjoyed the Duck Frites, Ribeye Steak with cream spinach washed down by bubbly, Guinness and a Kahlua & Baileys shot followed by a lovely apple crumble with vanilla ice cream. Great atmosphere, lovely decor and wonderful service by Henry who is delightful, professional and super helpful.
Bedria Bedri . 2024-03-17
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Henry is amazing, food was lovely too
Sheridan Snellgrove . 2024-03-09
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Excellent! We had a great lunch there. I had one of the best fish and chips I ever eat. My wife enjoyed her Angus filet The waiters are always ready to help and fast
Endymion . 2024-02-25
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Very recommended for a dinner in Chelsea
marcello picasso . 2024-02-18
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Such a treat. Food is amazing and the deco is just so cool. We keep going back for the Onion soup and steak. Steak is So delicious and tender
Sandra Incendiario . 2024-02-14
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The staff is just impolite and the food was cold when talking to the waiter about the issue he start getting angry don’t recommend and the waiting for the main was taking too long
rami khit . 2024-02-11
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Been here twice on a Sunday evening. Good fish and chips, friendly service and lovely decor.
Charlotte Fong . 2024-02-11
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Unfortunately a disappointing experience. First, the service was bad, with some passive aggressive behaviour and then slow to get our drinks, they forgot we ordered wine and brought it after we started eating our main. Then food was from mediocre to simply decent and overpriced for what it was. Very poor presentation for the duck dish, roast potatoes side tasted like reheated from the microwave, bread was simply bad. Not worth the money even with a discount. The one truly good thing was the ambience.
Harris G . 2024-02-10
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It's okay, food was decent but slightly overpriced. 4£ for a tiny bowl of store bought olives is just ridiculous. Our mains were okay, although the seafood risotto was a tat oily. We also had two desserts, the creme brulee was absolutely disgusting, would not recommend. Lemon meringue on the otherhand was quite tasty.
Charlotte Sophie . 2024-02-06
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Service and atmosphere is more or less as good as i remembered, however its a shame the burger (mainly the dry and overcooked meat) was worst that any you can have in a fast food restaurant
Guillermo Trenas . 2024-01-28
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Excellent food & attentive service!
G G . 2024-01-24
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Had lunch here on Saturday and I must say the food and service was excellent. I highly recommend this place.
Genieve Maitland . 2024-01-24
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Had dinner last Saturday, the food and service was amazing , definitely I would recommend this place to a friend
victor romay . 2024-01-24
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Good food and perfect customer service
fernando Torres . 2024-01-24
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Amazing restaurant, amazing food and cocktail. High service. Recommended for everyone!
Svitlana Turchyn . 2024-01-24
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A lovely place to eat with friends, family or as a couple. Staff were welcoming and attentive, the food was delicious and it was a great atmosphere.
Victoria Moore . 2024-01-22
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Atmosphere nice and buzzy, lovely looking bar. However the staff's attitude both at arrival and during service was an unwelcome mix of rude and confrontational. Could be a cool spot, but a focus on guest experience would help really get it there.
stefan kokot . 2024-01-21
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I have dined at this eatery for a number of years and can pleasantly say that I have never been disappointed.
Antonio Baldassarro . 2024-01-17
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We had a very nice meal here. The food was very good. The monk fish and prawn curry in particular was excellent. There is an extensive wine list, with a good selection of wines by the glass or half bottle. The cocktail menu is nothing too exciting, but all the basics are there. It did take a bit longer than usual for our food to arrive, but this was mostly due to the kitchen being very busy. The staff were generally very helpful and attentive. The restaurant was a bit noisy, but generally pleasant and nicely decorated.
Marek Broniewski . 2024-01-14
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Offering NHS discounts and a lovely spot with snazzy fan , highly recommend
Mustafa Mohamed . 2024-01-13
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The food was tasty but the customer service could have been better to be fair.
Pedro Alves . 2024-01-06
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The steak was really dry, they need to make a sauce to pour over it…
Marina Vieira . 2024-01-06
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Went here for a work christmas party. Nice vibe and great seating. Food was good overall. We had a good evening.
Michelle Grant . 2023-12-25
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Most wonderful staff, food is fresh and delicious. The manager was kind and supportive of NHS staff in offers. Just an all-around brilliant place. Special thanks to the staff.
Kadijadaramy KD . 2023-12-25
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Fun place but mediocre Christmas lunch
Vijay Thakur . 2023-12-22
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Totally shocked with how great this place is, what a little gem.. why have we never been here before..lovely atmosphere, great food, fantastic service, definitely would recommend to everyone it's a must.. thank you PJ'S for a really lovely evening
Marque Fernandez . 2023-12-18
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Didn’t have a table booked but they said we could eat as long as we were done by 19:00 which wasn’t a problem as we just wanted to grab food before a drive home. After being seated we had to asked to be served and unfortunately the food was terrible I ordered a prawn cocktail which arrived with out sauce and had around 8 prawns in it and cost £14! My main meal was fillet steak medium/rare it was overcooked stringy and I’ve had better quality meat from Aldi
paula earl . 2023-12-14
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We came here last night. And in our minds this was a French type brasserie. I even had French onion soup! Well we really enjoyed the night time vibe and atmosphere. We liked the look of the dinner menu. I’d asked for aioli to go with my triple cooked chips which wasn’t on my menu and I got it as an extra without charge which was great. The food was good/excellent. I would have preferred more vanilla in my crème brûlée and the custard should be more chilled. My French onion soup was good but I would have liked more depth of flavour and a thicker consistency. However, the service was excellent and also the rest of the dishes. I would actually give the food 4.5 stars if I could. The hot choc drink was made from cacao and was v tasty but would have preferred it hotter, same with the macchiato. But we had a lovely evening so thank you.
Jennifyr Y . 2023-12-11
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Very nice restaurant with a great English mood, very delicious good I recommand
Sofiane Ayat . 2023-12-10
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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39 Opinions
Been here multiple times and gotten nice latte art so many times which I appreciate because the cafe is extremely busy. Bless the staff I have seen them deal with ridiculous customers sometimes like one who annoyed me specifically who asked for extra syrup when he was making it for her after he put a pump for her then she returned and complained that it had too much syrup and they made her a new one amidst the busy rush hour, they literally just smiled and apologised and made her a new one even though she was the one in the wrong and she requested extra when they were making it for her, so strange, a lot of people were waiting for their coffee and she ruined the flow a little bit but they were so fast and I got my coffee fast even though she caused this issue whilst I was waiting for mine. Thank you for the nice staff and I am sorry you have to deal with people like her, we appreciate your hard work
2505 Opinions
The special birthday afternoon tea I booked for 6 of us was very beautifully presented. We chose the option with prosecco which was £42 per head. The food was delicious but I am very unhappy with the charging for extra tea. I have NEVER been charged for additional tea when having an expensive afternoon tea. One of the party did not even have a hot drink, but we were still charged when 3 of us wanted more tea. And service charge added. Not great value.
154 Opinions
Came to the Coffee bar today with my partner for what was planned to be a ‘quick’ snack and a coffee. Our Flat whites and cinnamon buns were delicious, however the poor service was a let down. After being sat, we were not given a menu so had to ask, which for a place like this is very poor, but didn’t really bother us. After that we got told that someone would be taking our order shortly. After multiple attempts to get staffs attention and over 15 minutes later, we had our order taken! This delay was apologised for by the person taking our order which was nice, but it was clear that we had been forgotten about. We got our food and drinks shortly after, which were both delightful. However, it then took far to long to pay. We had stacked up our plates, cutlery and cups to make it easier for the staff to take. After 10 minutes plates where taken from us with no eye contact and without being spoken to. It then took a further 20 minutes to get our bill! We had both made multiple attempts to get our bill by speaking to staff who said they ‘would be with us shortly’ but ended up not coming back. One staff member we spoke to even went off shift and had swapped with someone else. At the end of this, looking at the bill we had been charged an ‘optional’ 12.5% service charge. This wasn’t mentioned to us, and we certainly wouldn’t have paid this service charge for the service we had received. We felt that maybe we had been treated differently due to our young ages and that fact we weren’t dressed up as smart as people around us. The whole experience took us about 50 minutes total, and only about 5 minutes of this was eating and drinking. Thankfully I had good company with me. To summarise: excellent food, but not somewhere to go unless you have time to waste.