Based on 676 opinions finded in 1 websites
Based on 676 opinions finded in 1 websites
Nº 392 in 1366 in Kensington and Chelsea
Opinions
The taste of the food has changed!!
Alanoud . 2024-11-01
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Pleasant atmosphere, very good services, kind staff, prices a bit high:). I recommend!
Zahariea Petru Adrian . 2024-10-29
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The prawn risotto was amazing go try it out
As M . 2024-10-29
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Harrods Pizzeria & Pasqua offers an elegant and relaxed dining experience, blending modern design with classic touches. The menu features a diverse selection of high-quality pizzas and authentic pasta dishes, along with delightful pastries for dessert. The staff is attentive and friendly, providing prompt service and helpful recommendations. While prices are higher, the quality of the food and overall experience justify the cost. It’s a must-visit for anyone seeking gourmet Italian cuisine in a luxurious setting.
Dr. Dina M . 2024-10-18
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Small portions, pasta too al dente, spaghetti was confused with penne. Bolognese tastes like nothing. Coke mini bottle for £4.95. Toilets feel like 100 m away. I would not recommend this restaurant.
Peter Tiago . 2024-10-13
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It's not worth the fuss and the prices are very exaggerated
Aljazzi Alhethaily . 2024-10-08
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Honestly, the margherita pizza, ravioli, and macaroni are amazing
اسية عسيري . 2024-09-25
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Pizzeria at Harrods is a must-visit spot for anyone looking to enjoy a delightful meal in a vibrant setting. The pizzas are simply amazing, with fresh ingredients and perfect flavors. The pastas are equally impressive and worth trying. We also had coffee and dessert, both of which were a great way to end the meal. One slight disappointment was the Caprese salad, which I found to be below average. However, everything else was outstanding, making it a fantastic dining experience overall
Mansour . 2024-09-17
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Must visit whenever you are at Harrods. It will be a delight to try our the hot fresh from the oven pizzas and many other amazing Italian based food. Absolute delight for vegetarians too. See the Chef 👨🍳 team in action up close.
Sunil . 2024-09-13
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It is worth to having here! I want to recommand Harrrods lager!:)
J B . 2024-09-13
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Change is no longer the same as before. The taste, thank God for the blessing, and the high price is not normal Unfortunately, it doesn't get swallowed
A . 2024-09-12
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Amazing food, staff, and service with positive vibes and attitude 🙏🏻💐
Abdalrahman Albasman . 2024-09-10
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Had a calm late dinner at pizzeria , staff we’re friendly and food was great 👍🏼
The Noor . 2024-09-05
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I was disappointed with my recent visit. Google Maps stated that the restaurant closes at 9 PM, so I took a cab and rode for 20 minutes to get there. When I arrived at 8 PM, I was told that they actually close at 8 PM. This discrepancy in hours caused a lot of inconvenience
Mohammad Alwohaibi . 2024-08-21
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The restaurant is excellent and the service is 10/10 Worth a try 👌 Pizza, pasta and baby chicken 👍
Hasan Alali . 2024-08-17
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Mister Keegan was the best though
M althani . 2024-08-08
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An Italian restaurant in Harrods.. Every time we return to this restaurant, the restaurant is usually crowded and the waiting time is long.. If you want to avoid crowds, you should go early...the service is fast...the food is delicious The arrabiata is delicious, the pizza is delicious, and the risotto is also delicious If you visit London I suggest you try their pizza London wouldn't be the same without this restaurant
ibtesam . 2024-07-26
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Still one of our favorite pizzerias in london and our host Keegan made it even more enjoyable with his service and dedication
Ali Al-Fulaij . 2024-07-23
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My Favorite Pizza place, what make it more special is the service. We were lucky to have Keegan for our service, he is an excellent waiter.
Husain . 2024-07-23
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Authentic Italian Pizza with real taste, would highly recommend and return The waiter was also friendly and kind, he does a great job
Zahir Ali . 2024-07-19
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Food is great! Great pasta! A bit pricey
hokmeng U . 2024-07-19
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Wonderful restaurant and delicious food But the restaurant's prices are very high My dear
Saleh Ali . 2024-07-17
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Keegan was extremely warm and helpful to make a right choice as vegetarian options were limited.
VIdhi Sheth . 2024-07-15
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The Arabica pizza, has lost its original flavor and quality. The service was also poor, with disinterested staff and slow.
HALA H . 2024-07-13
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Today I had lunch at Harrods restaurant. It received a lot of praise, which is not normal, but unfortunately it is false praise. The food has no taste at all, to the point that we had to change the type of pizza, and the same thing has no taste, and the food smells bad! The prices are very exaggerated! ——————————————————————- I had lunch this afternoon at Pizzeria & Pasqua And I was quite excited to try their food. Unfortunately, the taste didn’t meet my expectations! The food is very bland, with no taste at all, and only the dishes look delicious until you try them out. We even asked them to replace the pizza we ordered with another one, and still the same!😀 overrated!
A.A . 2024-07-11
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One of the best Pizza I have ever tasted. The service was excellent as well. We have ordered Polo & Margarita. But usually in other restaurants we get a loaf of bread before your food arrives, here you get what you order only.
Ali . 2024-07-11
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Just make take away the man who give the order had a very bad attitude plus pizza was burn
Tamer K . 2024-07-10
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One of the best Italian restaurants in London
Abdallah . 2024-07-03
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Best Italian food by far in London. Same taste of lasagna 22 years ago !
Nasser Saad . 2024-07-03
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Worst service ever received, long wait for the food.
Miao Ivy . 2024-06-29
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Every thing is perfect,expect hidden charges
Turki Al-Dhfayan . 2024-06-29
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The best Tiramisu in town! The garlic pizza bread is not very nice. Aubergiene Parmesan Tomato dish is excellent. Great pizzas. Parmesan Mushroom soup is okay, like not the best but not bad. Definitely try the Tiramisu.
Akshay . 2024-06-24
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Margarita pizza 10/10 Chicken salad 6/10
Najla . 2024-06-22
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The taste is very ordinary and the price is quite expensive
اسامه القرشي . 2024-06-17
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Food wasn’t as expected. they used to serve delicious dishes
Sarah U . 2024-06-14
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Has a bruschetta and pizza. The food was not cooked and quite cold. A really poor experience. Told the waiter that food quality and taste no longer the same as before. He acknowledged the poor nature citing different style and focus. Can be such a nice place as a par excellence pizzeria. Failed this time. Paid and left. Avoid.
AHK . 2024-06-08
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The lasagna is very delicious 👍🏼 And the penne pasta means there is never anything missing The pizza is delicious 👍🏼 The salad is delicious, but the presentation method is unsuccessful. If the salad was all cut and the cheese was crumbled, it would be much tastier, and the amount of salad is once small. Prices are very high They charge a fee for the service, about 15 pounds, which you receive on the bill
AA . 2024-06-08
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I dined at the restaurant for the first time, they staff are welcoming and the food was served freshly made right before us, truffle macaroni and cheese, my favorite! Definitely coming back.
Kb F . 2024-06-04
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The best pizza in London. Take the seating at the bar and enjoy. My two favorites, chicken shawarma pizza and pint of Moretti.
Jibran Kahn . 2024-06-02
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One of my favourite Italian restaurants in London. However, pastas used to be better a few years back.
Rio photo . 2024-05-25
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My of my favorite pizza in London
MESHARi . 2024-05-23
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Service is average, Caesar salad is the most delicious thing ❤️🔥
Amani 3 . 2024-05-18
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If you would to eat original Italian pizza, you should go to Pizzaeri. We were two and ordered; 1 Pizza (half margareta/half verra), 1 Burrata and 1 penne with pink sauce and Mushrooms. Definitely one of the options for a quick lunch especially of you are shopping in Harrods 👌🏻👌🏻
a7mad . 2024-05-17
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Fredrick was an amazing server, very attentive and on the ball. Fredrick you better be making good money my bro you did amazing.
Clayton Roach . 2024-05-09
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Premise: the 5 stars are for the food and the experience in general - which I review objectively - and I recommend you try it if you want to eat good Italian food (I'll talk about the service later). We sat down for lunch after a stroll through Harrods. We chose to sit at the counter to see first-hand the team working on preparing the dishes. We started with a plate of macaroni and cheese and then finished with a pizza, all accompanied by two glasses of prosecco. Both dishes were excellent, you can see the Italian touch and the use of quality ingredients. Absolutely worth trying! Coming to the service, what I unfortunately absolutely DIDN'T like was hearing the staff's comments directed at the people sitting at the table. The staff spoke to each other in Italian and, alas, being Italians too, we understood everything. I'll spare you the type of comments, as they are offensive, but it's certainly something that really doesn't suit a place like this, especially in an open kitchen with customers from all over the world. On this point, the place deserves ZERO stars. As I said above, the food is very good and I really recommend trying it. However, I also advise the restaurant manager to keep the staff at bay to prevent certain expressions from being used towards customers. If the manager is interested in finding out more about the incident, I am available.
Davide Ambrosini . 2024-05-05
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It was a simple and quick experience...the service was great from the employee Linda - we ordered one type of pizza and water...it was delicious ✅
Amerah Alqahtani . 2024-04-27
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Requests: Shawarma pizza rated 10/10 Mushroom risotto 9/10 The taste is good, but I won't repeat it again.. Because there is better The price is expensive relative to the taste. 76 pounds, the full amount for these two orders..😙
bdoor Alobisi . 2024-04-24
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The setting is very nice, especially if sitting at the counter. However the pizzas are very average and incredibly overpriced at £83 for two pizzas and two beers (yes, I know it's Harrods, and my review would be very different if the pizzas had been excellent, but they were not). Tried it once and once was enough.
Kenneth Garvey . 2024-04-14
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For years, Pizza Ria in Harrods has been our destination, and Arabica is our favorite pizza 👌🏼. Sitting at the bar is fun, especially in the presence of the chef who sings in Italian and plays with pizza dough.. a strange atmosphere 🎵 🍕 Shawarma pizza is frankly ordinary, Arabica is the best.
Al-Hanouf . 2024-03-21
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Pizza here is good, the Bianca is just a notch up from it. Loved it. Service in the bar was great as well. Friendly and very attentive.
Gilbert Corrales . 2024-03-16
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During my recent visit to Harrods Pizzeria, I had the pleasure of indulging in their delectable pizzas, and I must say, it was a delightful experience. Harrods is renowned for its luxury and elegance, and the pizzeria maintains that same level of sophistication. The atmosphere is inviting and cozy, with a stylish and contemporary interior that sets the stage for a memorable dining experience. The attentive and friendly staff added to the warm ambiance, providing excellent service throughout my visit. Now, onto the star of the show—the pizza. The menu at Harrods Pizzeria offers a variety of classic and creative options, catering to various tastes and preferences. I opted for a traditional Margherita pizza, and it exceeded my expectations. The crust was thin, crisp, and perfectly baked, providing a delightful texture. The tomato sauce was rich, tangy, and beautifully balanced, complementing the creamy mozzarella cheese and fresh basil leaves. Each bite was a burst of flavors that showcased the quality and attention to detail put into each pizza. While the focus at Harrods Pizzeria is primarily on their pizzas, they also offer a selection of appetizers, salads, and desserts to round out the dining experience. The appetizers, such as the bruschetta and garlic bread, were flavorful and served as a delicious prelude to the main event. The salads were fresh and vibrant, providing a lighter option for those seeking a well-rounded meal. As for the desserts, they were a sweet conclusion to the meal, with options like tiramisu and panna cotta that were beautifully presented and tasted as good as they looked. One aspect that may be a drawback for some is the price point. Harrods Pizzeria caters to a more upscale clientele, and as such, the prices are higher compared to traditional pizzerias. However, considering the quality of ingredients, the impeccable service, and the overall dining experience, it is understandable that the prices reflect the luxury setting and the attention to detail. The location within Harrods itself is another highlight. Located in one of the world's most iconic department stores, dining at Harrods Pizzeria offers a unique experience. After enjoying a delicious meal, you can explore the various departments and indulge in some retail therapy, making it a perfect choice for a day out in London. In terms of accessibility, Harrods Pizzeria is conveniently located in central London, making it easily reachable for locals and tourists alike. The restaurant is well-maintained and adheres to high hygiene standards, ensuring a comfortable and safe dining environment. Overall, my experience at Harrods Pizzeria was exceptional. The quality of the pizzas, the inviting atmosphere, and the attentive service all contributed to a memorable dining experience. While the prices may be higher than average, the overall experience justifies the cost. If you're looking to indulge in delicious pizzas in an elegant setting, Harrods Pizzeria is definitely worth a visit.
Manar Malaikah . 2024-03-12
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Loved the food and decor 🍕🍝🥘🥤🍦🍨
Zozo Alani . 2024-03-02
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The Gulf people leave things as a gift and they are not worth it. Why is one pizza that tastes nothing for 160 riyals?? The problem is a few steps away from the floor above in Khayal restaurant, they have unnatural food
Sara F . 2024-02-26
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Tourist trap!! Better of to HomeSpice if want a special pizza!!
Rayan ashour . 2024-02-26
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Been coming here for 10+ years always friendly staff never had an issue even at their busiest times they stay friendly along with the bar staff, came across lily since last summer and she’s still working here she is truly the friendliest staff and just the most pleasant energy to be around! :) The tiramisu is always the best along with their penne arrabbiata
Amanda Kiran . 2024-02-22
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The pizza restaurant in Harrods is nice and we tried their baby chicken and it was delicious, as was the pizza
Ali Almheiri . 2024-02-19
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Very slow service, lots of table gettting their food before us
Fast . 2024-02-17
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The food is delicious Worth a try ✨
Felwa Kareem . 2024-02-15
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Vey nice rocket salad , one of the best I have ever tried . The margarita pizza was amazing . Very delicious and light .. it is not a 5 because if the price , but hey you are eating at the harrods!! !!
Ahmad Alshehhi . 2024-02-10
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Pizza and lasagna are beyond words
Omran Shj2 . 2024-02-02
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Very good and generous pizza. Counter service is comfortable. Price a little high but normal given the location
Maxime Roby . 2024-01-25
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Beware the hidden charges! The food does the job, however, is steeply priced, and while many may attribute to it being a resident at Harrods, you may be surprised to know that it is largely down to clandestine charges such as a flat £2 cover charge and unreasonably service charges for what can only be described as mediocre service. Picture this, you are a tourist that sits down at this establishment. You order a coffee and a pizza. The basic pizza arrives and you drink your coffee, only to discover the bill is a whopping £42. You look down and see £28 for the pizza, a fat £6.50 for the coffee, and a ridiculous £2 cover charge alongside a stupid service charge. That is 2 Nando's. That is multiple adopted animals. That is a nice meal at Goucho. Do yourself a favour, and go elsewhere!
Alok Dangi . 2024-01-22
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Been there several times, Its an amazing place with amazing menu, Tried the below: Lasanga 5/5 Arrabbiata pizza 5/5 Spaghetti polonaise 4/5 Atmosphere is wonderful, good music, good vibes 👏🏻👏🏻
Abdulla AlSayed . 2024-01-16
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جربنا اللازانيا .. جميلة ولكن بصراحة ماتستحق الانتظار ولا السعر .. السعر كان فقط ٣ لازانيا وطبق بريد و٣ كوكا ب ١٤١ باوند !!! غيرها مدري يمكن البيتزا حلوة .. تعامل العاملين سيء جدا وبالخصوص سيدة ردها كان سيء جدا ويدل على عدم اهتمام بالزباين
Ahmed Aloqaily . 2024-01-15
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Ordered a margarita pizza for lunch which was a bit salty for my liking, the dough was nicely cooked, overpriced pizza for the size.
B . 2024-01-08
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Yummy! Love the mac and cheese, ceaser salad and pizza. Its just not worth long line
Reem . 2023-12-30
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Alright, let me tell you about this wicked place in London. It's not just some eatery, it's like foodie heaven! The moment you walk in, the staff is all smiles and super friendly. They make you feel like you're part of their crew. The vibe is chill and comfy, like being at your best friend's place. It's got this cool charm that just makes you love it. But let's get to the good stuff. Every plate is like a flavor explosion, but my top pick is the spaghetti white sauce with chicken and mushrooms. The pasta is just right. So, to wrap it up, you gotta check out this place. From the amazing staff to the top-notch food, it's a place that'll win you over and keep you coming back. If you're ever in London, do yourself a favor and drop in. You won't regret it. You might even find your new go-to dish!
Roudha Al- . 2023-12-29
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Pizzas were highly disappointing!
Fred Phillips . 2023-12-26
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Simply the best pizza, the service was fast and friendly
Orla Cooney . 2023-12-23
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المطعم زحمه اللزانيا خالصه كانت وقت طلبنا البيتزا كويسه الباستا عاديه جدا السلطه كويسه جات وحده من الباستا ناشفه وتم تغييرها
Wadha Ibrahim . 2023-12-23
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من افضل المطاعم الايطاليه بلندن واقدمها، افضل شي بيتزا الاربيكا واللازانيا، الموظفين مرحبين . نسيت سماعاتي عندهم وجيت من بكرة وحصلتها 😀.
Redha Aa . 2023-12-20
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The pizzas are always A1. Macaroni & cheese is 7/10 so not bad but stick to the pizzas they’re a winner :) the Filipino lady (sorry we forgot to ask your name!) is super efficient and knows how to talk to guests very well. Keep it up Harrods, in this day and age where good service with a smile is hard to come by, all your staff were great- despite some challenging patrons needing to be spoon fed 🥲
Klaudia K. . 2023-12-19
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صغير نوعا ما سعره مرتفع بالوينكد زحمة يفضل وسط اسبوع البيتزا عادية اللازينة ممتازه اذا بتجلسون على البار تدخلون على طول اما على الطاولة يتطلب شوي انتظار
Maha AlBalawi . 2023-12-18
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I won't recommend it was good but no more!
S Ahamd . 2023-12-15
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Very tasteless food in my opinion, not worth the price
Elaf Abdulaziz . 2023-12-10
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Our experience at Harrods Pizzeria was a symphony of exquisite flavors and exceptional service, thanks to Nazir. His impeccable service at Harrods Pizzeria elevated our dining experience to new heights. From his warm welcome to insightful menu recommendations, Nazir's passion for customer satisfaction was evident throughout.
Razan M . 2023-12-06
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This was the third time we have been, it's a family treat. Service was excellent, we didn't have to wait to be seated. Food delicious, it's not cheap as it's Harrods but the quality is worth it. We had spaghetti with clams and kids had pizzas they said were the best they had ever had. Doesn't feel rushed, nor as though you are eating in a shop.
Sarah Wheatley . 2023-11-26
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Des pizzas incroyablement bonnes ! Je conseille particulièrement la calzone qui est l une des meilleures que j ai jamais mangée ! Les serveurs sont supers gentils et efficaces.
Elise Lapie . 2023-11-26
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This place is soooooo good. It’s a real treat 👍🏽
Louie Mendy . 2023-11-25
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The pizza margarita used to be much more Italian, now it's just a normal pizza nothing special about it
Badr Alhazmi . 2023-10-25
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ثاني زياره اكلهم لذيذ جربت اللازانيا وكانت جيده ، اللي يزور الهارودز لازم يجربهم البيتزا رائعه ، الارابياتا جيده الاسباقيتي لذيذه خدمتهم رائعه متعاونيين وسريعين ✔️ The second visit, their food was delicious. I tried the lasagna and it was good. Anyone who visits Harrods should try them. The pizaa 🍕is amazing, the arrabbiata is good. The spaghetti is delicious. Their service is great. They are helpful 👍
Alhussain ali . 2023-10-24
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المطعم ممتاز بشكل عام الخدمة ممتازة و سريعة نوعاً ما عندهم ماك اند تشيز ترفل لذيذة جداً و جربت بيتزا بولو غريبه علي شوي ولكن طيبه موقعهم بالدور الثاني عندهم طاولات او تجلس على البار عند الشيف و تكون فقرة اضافية للعشاء
عبدالعزيز . 2023-10-24
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Friendly staff . And amazing atmosphere.
AISHA A . 2023-10-23
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I have been visiting this place for years and usually twice a week. There is a fat lady at the reception who is very rude with the customers and when I asked about the waiting time since my pregnant wife was in the queue, she replied with an aggresive tone that everybody has to wait! Like she was ready to attack. There was a few people in front of us complaining that what'a taking long and she replied to them "today is sunday and if you need to eat fast, then you should cook at home.. in this place we wait!!! .... Absloutely pathetic and sbe shouldn't be working in this place
hamed moshtaghi . 2023-10-22
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Ottimo aperitivo, siamo stati accolti con gentilezza e professionalità. Ci torneremo molto volentieri. Un ringraziamento particolare al sig. Esposito che è stato molto attento e disponibile accertandosi che tutto fosse di nostro gradimento.
M . 2023-10-18
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Pasta and salad are great. Pizza is just average in my point of view. The table next to us also have pizza sides left on the plate reminded unfinished as the sides are too hard. Hope they can improve the pizza base.
Chi Man Chan . 2023-10-13
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Amazing I love the food, the vibe and the staff! Just make sure you go there when it is not too busy :)
KunWon Chung . 2023-10-11
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I tried today's special which was a truffled mushroom risotto and yes it was yummy!
Kifah Al-Saleh . 2023-10-05
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Had the Arrabiata pasta. Basically some Penne with some tomatoes that tasted like they had come out of a can. Expected something better than something Id make for myself at home. This was a lot worse. Not impressed. I also had stomach pain all night and still having issues. Not sure if its connected but I will never eat there again. Very dissapointed
Mark . 2023-10-04
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Although it was fully crowded , but the service is amazing and they rushed every thing perfectly … we had to wait for about halve hour but it was worth it we ordered chicken salad good 👍 and the margarita pizza was not t that delicious really also we ordered mac and cheese really good and we ordered some type of white sauce pasta ( I forgot it’s name ) with truffle yum
Mona A . 2023-09-30
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بيتزا الشاورما. بيتزا الماريجريتا الباسا البيني بالدجاج كلهم كانوا شي جميل
SALEH Moh. (Bo M7md) . 2023-09-30
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Pizza is ok, but waaaay overpriced. They also added “optional” gratuity to my check without notifying me (you’ll see it on your receipt).
ben brockman . 2023-09-28
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Very tasty pizza I think the best in London . The menu has a lot of options . Definitely Witt visiting after long shopping .
Fahad H . 2023-09-22
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ما زالت من الذ البيتزا والمطعم لذيذ على العموم غداء افضل
Jojo B . 2023-09-21
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المطعم بالدور ٢ بهارودز جربت بيتزا شاورما لذيذه جدًا وانصح فيها لازانيا ٨/١٠
Tahani . 2023-09-12
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OK but they sat us near the kitchen
Pete Smith . 2023-09-10
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It costs $7 to get water here. It was literally cheaper to get a soda than water (although our $5 sodas didn’t even fill up half of a glass). Pizza and bruschetta were very good though. Noisy restaurant.
Mia Nielsen . 2023-09-04
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Good food for sure - had the calamari salad! Atmosphere was a little chaotic but that is expected with the hustle and bustle of the department store! Can eat and be on your way quickly - food and drink came out fast!
John Strom . 2023-09-03
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Went here and I enjoyed it number 1 too service from Anna and Marco number 2 good food very nice and number 3 I loved the atmosphere in your top resturaunt thankyou for a good experience I would come again
Mirabella Mcgarry . 2023-08-30
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Expensive, but as a one off experience very enjoyable.
Paul Smale . 2023-08-28
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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39 Opinions
Been here multiple times and gotten nice latte art so many times which I appreciate because the cafe is extremely busy. Bless the staff I have seen them deal with ridiculous customers sometimes like one who annoyed me specifically who asked for extra syrup when he was making it for her after he put a pump for her then she returned and complained that it had too much syrup and they made her a new one amidst the busy rush hour, they literally just smiled and apologised and made her a new one even though she was the one in the wrong and she requested extra when they were making it for her, so strange, a lot of people were waiting for their coffee and she ruined the flow a little bit but they were so fast and I got my coffee fast even though she caused this issue whilst I was waiting for mine. Thank you for the nice staff and I am sorry you have to deal with people like her, we appreciate your hard work
2505 Opinions
The special birthday afternoon tea I booked for 6 of us was very beautifully presented. We chose the option with prosecco which was £42 per head. The food was delicious but I am very unhappy with the charging for extra tea. I have NEVER been charged for additional tea when having an expensive afternoon tea. One of the party did not even have a hot drink, but we were still charged when 3 of us wanted more tea. And service charge added. Not great value.
154 Opinions
Came to the Coffee bar today with my partner for what was planned to be a ‘quick’ snack and a coffee. Our Flat whites and cinnamon buns were delicious, however the poor service was a let down. After being sat, we were not given a menu so had to ask, which for a place like this is very poor, but didn’t really bother us. After that we got told that someone would be taking our order shortly. After multiple attempts to get staffs attention and over 15 minutes later, we had our order taken! This delay was apologised for by the person taking our order which was nice, but it was clear that we had been forgotten about. We got our food and drinks shortly after, which were both delightful. However, it then took far to long to pay. We had stacked up our plates, cutlery and cups to make it easier for the staff to take. After 10 minutes plates where taken from us with no eye contact and without being spoken to. It then took a further 20 minutes to get our bill! We had both made multiple attempts to get our bill by speaking to staff who said they ‘would be with us shortly’ but ended up not coming back. One staff member we spoke to even went off shift and had swapped with someone else. At the end of this, looking at the bill we had been charged an ‘optional’ 12.5% service charge. This wasn’t mentioned to us, and we certainly wouldn’t have paid this service charge for the service we had received. We felt that maybe we had been treated differently due to our young ages and that fact we weren’t dressed up as smart as people around us. The whole experience took us about 50 minutes total, and only about 5 minutes of this was eating and drinking. Thankfully I had good company with me. To summarise: excellent food, but not somewhere to go unless you have time to waste.