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3.6

Based on 289 opinions finded in 2 websites

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Nº 365 in 508 in Poole

Nº 69 of 86 Other cuisines in Poole

CUSTOMERS TALK ABOUT DISHES WITH..chickenroastcookedfishbeautiful

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Really good Sunday roast. Defo would come again.

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Nick Moss . 2024-11-24

MORE AT Google

Great Sunday lunch and a lovely atmosphere.

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Gary Stone . 2024-11-24

MORE AT Google

The food was good, sevice was excellent. Prices were reasonable and the menu varied and interesting, including a day boat choice of a whole plaice. We were a party of 7 which included a new baby and a dog and were made welcome. Friends who have stayed say they were pleased with the room. There is off road parking and the hotel is within easy walking distance of the beautiful Poole beaches. What more can one ask for? .

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paul york . 2024-11-17

MORE AT Google

Very nice service in the restaurant, great food and rooms extremely comfortable and clean. Perfect, well done !!!

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Lynne Gibbs . 2024-10-29

MORE AT Google

We went to the canford for Sunday lunch. I can honestly say that the Roast beef was fantastic and so was the service! Looking forward to another visit.

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Clare Comerford . 2024-10-28

MORE AT Google

Lovely place always welcoming I go every week for tea & cake

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Jennifer Richards . 2024-10-28

MORE AT Google

Food was good Service very good. Our waitress was lovely. Would go by again for sure.

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Jennifer Carter . 2024-10-28

MORE AT Google

Lovely pub. In a location near to the beach

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Hayley Dimond . 2024-10-20

MORE AT Google

Thoroughly enjoyed the cheese & wine event last evening. Well organised. Learned about 4 wines and cheese pairings. Looking forward to the next one. Hopefully with reds? Thank you. Highly recommended.

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Gill Kedgley . 2024-10-18

MORE AT Google

Alicia is the best waitress I've ever met. A lovely soul!

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Hannah Johnson . 2024-10-13

MORE AT Google

It is well assembled and good quality.

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Belen . 2024-10-11

MORE AT Google

My family and I came for a roast dinner yesterday at 5pm and were all really disappointed with the food. We definitely find the lunch service tends to be more reliable. Such a shame as we love the pub.

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Juliette Stephenson . 2024-10-07

MORE AT Google

Absolutely delicious lunch and great service

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Rachel Huggins . 2024-10-05

MORE AT Google

Dinner at the Canford last night, great food and service and good value.

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Mike Webb . 2024-10-05

MORE AT Google

Nice atmosphere, great location but don’t order the bavette steak.

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Trina Vincent . 2024-09-29

MORE AT Google

Friendly and helpful staff but the food was awful. Not sure what’s gone wrong here as previously had decent grub. I guess it’s a good sign that a lot of the meals had run out but all of our meals were either really bad or ok. Sadly won’t be back anytime soon.

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victoria currie . 2024-09-29

MORE AT Google

Beautiful place Polite lovely staff Food excellent in restaurant

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jennifer lowden . 2024-09-27

MORE AT Google

Tasteful furnishings, beautiful winter garden. Quite loud when the number of visitors is high.

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Manfred Rueben . 2024-09-22

MORE AT Google

Place is lovely, had been a few times when it was the plantation. The food we ordered came out incorrect, it was taken back for the right dinner. When it finally turned up half the veg was missing and it tasted bland. My partner shared his burger with me which also tasted bland and was fully of fat but no flavour. Service was great. Food was just poor. No1 at the main till in restaurant so if you hadn’t been before and wanted to be seated you’d have to go to the bar to ask where you were sat. They gave us a table number and pointed to where it should be. Unfortunately none of the tables are numbered so we had to ask another person where we were supposed to be sat as we had booked. Was much better and smoother when was the plantations the menu itself is also pretty short

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Abbie Walker . 2024-09-21

MORE AT Google

Had a delightful afternoon with friends and a supper which was fabulous.

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Brenda Scholts . 2024-09-19

MORE AT Google

Went for drinks after a christening. Bloody Mary s not good, way over spiced, especially Worcester sauce - bartender poured a whole measure of it FFS, otherwise as nice as ever

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Iain Stringer . 2024-09-10

MORE AT Google

Nice place for a last minute beer of the evening.

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Simon Dulwich . 2024-09-07

MORE AT Google

I recently stayed at The Candford, and despite the challenges of being short-staffed, the service was outstanding! The team went above and beyond to ensure we had a comfortable and enjoyable stay. Every staff member we interacted with was warm, welcoming, and incredibly attentive, which truly made our experience special. The hotel itself was lovely—clean, well-maintained, and offering all the amenities we needed for a relaxing stay. The location was perfect, and the atmosphere was peaceful and inviting. Even though they were clearly short-staffed, the dedication and professionalism of the team never wavered. They handled everything with grace and efficiency, making sure we were well taken care of throughout our stay. I highly recommend The Candford and would definitely stay here again. The fantastic service more than made up for any minor inconveniences. A big thank you to the wonderful staff!

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Beatriz Vilar Torres . 2024-09-04

MORE AT Google

I did not stayed in the hotel, only used the F&B therefore no rating for rooms.

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Nikita Lapickij . 2024-09-03

MORE AT Google

We stayed at the Canford for the weekend of our wedding at Compton Acres. Excellent service, excellent breakfast, the room was great! Jerry and all the staff were super friendly and helpful and very thoughtful to offer extras for our special day. Our rooms were clean and made up every day to a brilliant standard. The food we had for breakfast was fresh and of excellent quality. To top it all off, we were only a stone's throw away from one of our favourite beaches. Thank you so much for making our weekend special!

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Abi Wall . 2024-08-28

MORE AT Google

Dried up sandwich, how can be so wrong. Bread wasn’t fresh and way too expense: It was a shame the food was inadequate as the garden area is very nice.

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Nicky G . 2024-08-26

MORE AT TripAdvisor

Horrible experience. They messed up our food order, after 45mins we checked where it was at, they admitted to confusing the tickets, fine, these things happen. The food eventually came, it was luke warm, I complained, the waiter, took it away and threw in the bin. He allowed the children to keep the food. I managed to get a refund after a show down in the middle of the pub! Horrible man, mediocre food from what I could tell.

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VICTORIA ROSS . 2024-08-23

MORE AT Google

Dog friendly pub restaurant with good food and service.

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Lenny Rothstein . 2024-08-10

MORE AT Google

We had a delicious lunch! Super staff

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John Skrimshire . 2024-08-05

MORE AT Google

As an external customer which is not staying, the requirement of downloading the app and creating an account does not make the service easy nor fast.

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John Pino . 2024-08-04

MORE AT Google

Delicious food. Great staff - very friendly & attentive. Nice relaxed vibe in Tiki hut for a birthday celebration.

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Nige Price . 2024-07-29

MORE AT Google

We ate at The Cranford twice this week while staying at a local Airbnb property. It was easy to book online. Had drinks before dinner in the garden which was very relaxing. Our dinner was served in the conservatory which has a great atmosphere. The food was very plentiful and delicious and the staff were very friendly and knowledgable. I particularly enjoyed the Cornish Sardines which were on the specials menu. Would definitely recommend this restaurant.

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Janice Cowan . 2024-07-19

MORE AT Google

We had a get-together the day after our wedding in the garden. The pub allowed us to make use of the tiki hut and put tables together in the garden. Service was fast, the food was good and reasonably priced. I'd definitely recommend coming here for a lunch or a small do!

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David Lamprell . 2024-07-15

MORE AT Google

We had dinner , with a warm friendly service, fantastic food, great ale on tap - (Beavertown's Neck Oil) Pity the heat lamps didn't work on one side of the Tiki Hut, (which was brilliant too). But fix that and it's a 5*

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Ian G . 2024-07-13

MORE AT Google

Lovely pub with good food and an epic garden, kid friendly and generally a good menu.

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Michael Kelly . 2024-07-10

MORE AT Google

Nice place! They were however using power tools in the main dinning area while we were eating…

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Will Hughes . 2024-06-30

MORE AT Google

Really good experience, good food and lovely place to have a drink.

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Lewys Burnett-Jones . 2024-06-30

MORE AT Google

Had a lovely meal here this evening, I don't remember our waitresses name but I can say that she went above and beyond this evening and made me my family and friends feel at ease and was also a great laugh too and eas so helpful as we had a couple of picky eaters too. Lovely food, beautiful place and excellent service 👌 *I would like to update, I found my receipt and the lovely waitress was Alicia* 🤗

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Kerry Haworth . 2024-06-30

MORE AT Google

Very nice,,goods choice of beers

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Ian Young . 2024-06-28

MORE AT Google

Excellent food with great service! Highly recommend and will definitely be back

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Keiron Buckley . 2024-06-17

MORE AT Google

I was on a cycle ride and chose to detour from sandbanks rd up haven rd, a very steep hill, as the last time I visited the Canford they were serving proper job ale, my favorite. Unfortunately when I got there they had run out. Most disappointing even though the youngest was ok.

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Dave Mitchell . 2024-06-06

MORE AT Google

The Canford bar and hotel is in a beautiful setting getting the evening sun. It Taylor’s itself in expensive beers and wine and disappointing food.

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Stuart C . 2024-06-02

MORE AT TripAdvisor

Beautiful place, great customer service, was not impressed by the food!

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Caroline Mwangi . 2024-06-01

MORE AT Google

I was in a party of 4 that had dinner at The Canford on Saturday. We were seated in the conservatory area which is really pleasant and there was a good atmosphere. After that it was a bit of a mixed bag. I was the only one to have a starter and the 'Hot Mackerel Pate' was served chilled. It was nice but not as described. For mains, two had risotto which was good, the 'Day Boat Fish' surely could have come with potatoes at the price and the Caesar's Salad was as described i.e. predominantly dressed lettuce. For dessert, we were amongst the patient ones who waited for a dessert menu (at least one other table didn't). The Eton Mess was mostly cream with some meringue and the smallest amount of fruit. The others enjoyed their desserts. Much of the issue on the evening seemed to be due to the waiting staff being rather overwhelmed by the number of dinners, despite their hard work. I would give The Canford another chance because the potential is there for it to be really good. However, on this bank holiday Saturday, is was no better than okay.

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Philip Brodey . 2024-05-28

MORE AT Google

I liked several things about this place, but it had some annoyances. It's a hotel/pub with attractive decor and has a nice outside space with great afternoon sunshine, secluded by trees and several roof-covered huts of varying sizes that are cosy, as well as other open tables. After a crisp glass of rose we were tempted by burgers which were good with decent fillings. Couple of problems with the outside space. Main one was a total failure to clear away finished meals and glasses, and the staff were in no way inundated with customers, it was just about attention to priorities. This is near the coast, so you had a big seagull popping in to eye up the leftovers and get a meal, and a magpie doing the same. If they cleared up promptly this habit wouldn't develop. Less of an issue to some, but just an eco-bugbear that the whole open area is covered with astroturf. Just a shame a better way can't be found that looks better and is kinder to the environment.

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Andy Trickett . 2024-05-27

MORE AT Google

Went for Sunday lunch and was not disappointed - the plate of food was huge, delicious, and all cooked to perfection. All roasts came with a Yorkshire pudding and a root vegetable mash. The pork belly was divine - moist and tender - naughty but very tasty. There are only 4 stars for service as although the waitress was sweet, she wasn't confident and didn't know the full range of soft drinks, but didn't offer to find out either. My other gripe is there was an overwhelming smell of fried fish in the restaurant (and I like fish), fortunately I sat in the conservatory.

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Tara . 2024-05-08

MORE AT Google

Best chicken roast I ever had. And I normally don’t like chicken 🐣 Would’ve been nice to be able to book outdoor area, but this was not allowed online.

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Helena Viveros . 2024-04-18

MORE AT Google

We really like this dog friendly pub. Service is always very good but can be quite slow at times, even when they don’t look busy. We went for the usual ‘Skinny, extra-hot latte ‘ and it did not disappoint. It was hot but not Extra... The coffee has a smooth flavour and certainly hits the caffeine spot at a competitive price.  Recommendations from us would be to have a larger cup as it goes far too quickly. Final note: General housekeeping, cobwebs on the entrance lighting and the artificial lillies in the ladies restroom needs a good clean.

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Rod O'Regan . 2024-04-08

MORE AT Google

Good service and nice hot cross buns

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Hazel Clifton . 2024-04-02

MORE AT Google

Really good food, yummy Sunday roasts! Good drink options. Staff are very friendly and helpful.

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Sophie Copeland . 2024-04-01

MORE AT Google

Nice Sunday lunch with generous portions! I am very often disappointed by Sunday lunch as quality of the finished product is often below the one I do at home...in this case it was very close! Roast potatoes were OK. All the rest was superb!

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Arnaud Lagarde . 2024-04-01

MORE AT Google

Really enjoyable Sunday lunch. Lost a star as could have been slightly hotter. Great service. Best roast in the area.

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louise summerfield . 2024-03-25

MORE AT Google

Amazing location and food! Need to go back there!

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Hi butkiss . 2024-03-25

MORE AT Google

We had breakfast for four of us and it was very pleasant. Although my special of beans on toast with cheese proved incredibly difficult to get. That said the rest of the breakfasts were excellent and it's a lovely venue. They were short staffed and the service was sketchy I would have given a 3 star but the gentleman manager was very apologetic and so I am sure this was just a one off and will improve. We will go back

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Porsche Gang . 2024-03-18

MORE AT Google

Had the vegan beetroot wellington, which was exceptionally tasty, & the roast chicken, which was a bit small tbh; could have done with a few more veg (especially spuds and parsnips) especially given the price, but what we had were delicious.

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Rodger Armstrong . 2024-03-18

MORE AT Google

Nice welcome and service but unfortunately my son's BLT sandwich was teaming with insects (aphids etc). Returned and refunded including a substitute kids meal. The restaurant needs to wash their salads thoroughly.

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D M . 2024-03-16

MORE AT Google

My husband, Father in law and I had dinner at the Canford on a Saturday evening and Leon served us. We all commented our food was very good and it was served piping hot. The service was exceptional, unintrusive but attentive, the perfect balance.

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Elizabeth Bate . 2024-03-16

MORE AT Google

Food was fine, service was friendly and attentive. Felt leaving feeling the staff really wanted to to have a great experience. Will definitely go back for often

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Andrew Shearer . 2024-03-10

MORE AT Google

Wilf was great! Lovey location along with amazing service.

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Alexander James Conroy . 2024-03-03

MORE AT Google

Lovely welcome on arrival with our choice of 3 tables in the pretty and warm conservatory. Great menu, I had the delicious hake with a brilliant side of heritage carrots with tender stem broccoli. Service was friendly but a number of requests were forgotten. Would visit again

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Sian Awford . 2024-03-02

MORE AT Google

Not always anyone on the bar to serve at any time, so that can be slow to start with. It is a relatively quiet bar, with a conservatory space for eating and plenty of outside garden space adorned with seating and a huge canopy, additional type beach huts to sit in.

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steve mac . 2024-02-28

MORE AT Google

Decidedly average food at inflated prices. Wine was exorbitant.

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Darrel Vincent . 2024-02-23

MORE AT Google

Our party arrived from famousordhillmuseum top venue for fine art buyers on line interior store amazing interior items bid and buy collection rated top class buyers of fine arts came to Canford for lunch great food good drink and pleasant service were coming back after out next beach walk special pub for nice people big thank you lord Leslie museum curator fine art valuer in London top homes Shropshire iconic museum that sell direct on line we furnish Mayfair homes daily try our museum. For classical objects of virtue today bid and find classics fast

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Les . 2024-02-21

MORE AT Google

Place looks trendy. But the dood was awful. 12 pounds for a day sandwich with grey bread. Yes grey bread. Too few staff on duty even though it was quiet.

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gs425 . 2024-02-21

MORE AT Google

Nice place, bit shabby in places, toilets bit unhygienic, dog friendly

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Robin Mills . 2024-02-17

MORE AT Google

Really friendly, helpful staff. Food was yummy, not a huge choice if you dont eat fish/meat. Kids menu might be better offering baked beans or peas rather than just peas for the pickier eaters. The selection of kids meals was good our picky eater ate his first burger and enjoyed it...only managed 1 pea though.

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Ruth Pyke . 2024-02-12

MORE AT Google

Great staff always so helpful and friendly. Best of all it's dog friendly and my dog loves it when we call in she even knows we're they keep the dog treats

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Kelly . 2024-02-09

MORE AT Google

I went to the Canford the other night, food was amazing and service was excellent

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Charlie hammond . 2024-02-06

MORE AT Google

Wonderful stay at the Canford last weekend. We enjoyed drinks in the tiki! The bed was super comfortable in our room and we had a great nights sleep. Breakfast was delicious! All super child friendly too 🥰

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Catrin Hannant . 2024-02-04

MORE AT Google

Great food and atmosphere . Service mixed. They were very busy . Some younger staff had no sense of service -waited a long time to be greeted so, in the end, having been ignored twice went and found someone ourselves . Very slow to bring menus /take drinks orders and bring water to table . An acknowledgment of this /apology would have made the difference rather than a - I don’t really care attitude. However, food excellent and once our waiter changed all was well.

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catherine Knowles . 2024-02-04

MORE AT Google

Great stay at the Canford. Superb cooked breakfast, lovely setting, terrific staff!

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Tom Hannant . 2024-02-04

MORE AT Google

There is no getting away from some of the historic feedback on Google. I do have to say though that the experience we had on Friday night was a million miles away from some of the poor responses that we read. We were served by Chelsie and Molly. Both very attentive polite and friendly making us feel very welcome indeed.. The food was really delicious and we had a wonderful evening. My wife is Plant based and whilst the beetroot risotto was delicious maybe a few more options Thank you.

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Stephen O2le . 2024-02-03

MORE AT Google

Sunday afternoon stop off for drinks only, nice pub & staff, good selection of beers & wines, food did look nice. Top tip....If you fancy food book a table.

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Karl Newell . 2024-01-28

MORE AT Google

I reserved a section of the conservatory for a small gathering for my mum's birthday. The staff were very accommodating with the decorations I had brought in to be hung up, and the cake that needed to be stored in advance etc. They made me feel at ease by being so flexible with the arrangements for food and drink, and the evening went without a hitch! Everyone had a great time and the space looked lovely with their outdoor fairy lights etc. Would highly recommend - whether it be for a quiet drink or something more!

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Gemma Hubert . 2024-01-15

MORE AT Google

Great service, lovely atmosphere, Great food. Recommended

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Ragazzo FP . 2024-01-02

MORE AT Google

I recently visited the Canford Pub, and it exceeded all expectations. The cozy ambiance, friendly staff, and great food made for a fantastic experience. Our server was Cara and we were looked after very well. I will definitely be returning again soon!!

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Yzziay . 2023-12-31

MORE AT Google

Had a lovely lunch here, Cara our waitress was great went above and beyond to see we had a great time, would highly recommend this pub

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Rikki Frampton . 2023-12-31

MORE AT Google

Visited the Canford to meet some friends, it had a great atmosphere and our server Cara was kind and attentive. I will definitely visit again.

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Stephen Frampton . 2023-12-31

MORE AT Google

Visited the Canford Pub and was pleasantly surprised! The ambiance is inviting, the service is top-notch with Cara as our attentive waitress. The Canford's pub is unmatched, making it a go-to spot for a great time. Cheers to Cara and the Canford Pub for a memorable experience! It really is a one of a kind place.

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Jessicya Levitt . 2023-12-28

MORE AT Google

Omg it was great!! I was served my Cara with the green hair, she’s so sweet and lively

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Olivia Gollop . 2023-12-28

MORE AT Google

Highly recommend The Canford. Wonderful venue. Staying true to its roots. Amazing food and really attentive service. They didn’t automatically add gratuity to the bill which was refreshing and appreciated (resulting in my discretion on tip). Cara and Ross were very friendly and great with our little ones. We’ll definitely be back!

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Rachel Way . 2023-12-28

MORE AT Google

Live locally and The Canford is a great hostelry for all meals and occasions!

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Paul Ganjou . 2023-12-27

MORE AT Google

We thoroughly enjoyed our Sunday lunches here yesterday, the service was quick and our waiter Jack was friendly and helpful. The 2 pork belly roasts were particularly delicious as was the sticky toffee pudding. Good value for money and it was pleasant sitting in the conservatory. Well worth a visit.

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Marilyn Stockdale . 2023-12-25

MORE AT Google

Had the festive menu with a friend but it was the worst Christmas meal I have ever had. The cauliflower soup was only lukewarm and very gloopy and heavy, not very nice at all. The roast beef wasn't carved roast beef as you would expect but packaged roast beef slices that you get from a supermarket. The veg was appalling- the brussel sprouts had not been cooked and were so hard they were inedible. I didn't have any dessert as I had had enough of the abysmal quality after the first 2 courses. As I was with a friend who had booked this in good faith I didn't complain at the time out of politeness and I didn't want to upset her but it is outrageous that you are charging £42 for a meal of such substandard quality. For this amount of money I would expect good quality food which had been well cooked.

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alison dance . 2023-12-20

MORE AT TripAdvisor

booked last minute, staff were so friendly and helpful, to roast beef was delicious, and the dog enjoyed it too. Thanks guys we will be back soon.

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Denise Rowell . 2023-12-17

MORE AT Google

Came for Sunday lunch. Lovely location and setting, nice warm welcome and dog friendly. The twisted bellini packs a punch! We came because the Echo said its one of the best roasts in the county. This is a bit far fetched to be honest, the beef was over cooked and a bit tough, the Yorkshire was so crispy and dry, when I pressed it between my finger and thumb, it turned to dust. The gravy is good, as was the veg. Service was fast and the wine was good. Lovely outdoor area. Pleasant staff, might pop back in for a drink when next in the area and hopefully the feedback I gave to the team member is taken on board. Would be great as The Canford does have positives, but the roast just didn't live up to expectations.

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Paul . 2023-12-10

MORE AT Google

Enjoyed our Xmas party last night. Special thanks to Halle for looking after us. Food and service was excellent.

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Terry Cloutman . 2023-12-08

MORE AT Google

Luke the Elf at the bar was brilliant, very professional, helpful and charming

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Mark Glowacki . 2023-12-07

MORE AT Google

We had a lovely Christmas catch up with friends at our local pub. Great service from Luke the Elf. PS Youngs please bring back straws, a Bloody Mary simply doesn’t work without a straw

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ciara plunkett . 2023-12-07

MORE AT Google

The canford has gone downhill. It's a place we have been many of times and always loved however on our last visit, we had a terrible experience! There was no staff to be seen as we walked in, we then waited over 15 minutes to be given menu's. The waitress walked past ignoring us on many occasions in which we then had to shout for her attention. Once ordered the drinks order was wrong, then when the food came out we had to wait for cutlery which should have already been laid out. The foot itself was nice but still room for improvement. If you're planning a visit in the winter I would advise you to take a coat to eat in.

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Ryan G . 2023-12-04

MORE AT Google

Lovely friendly staff and Canford has a great atmosphere. Worth a visit and will be back.

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Mrs T . 2023-12-02

MORE AT Google

What a lovely place to relax in a small yurt with the fairy lights on

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Trevor Thornton . 2023-11-29

MORE AT Google

I don't think there was a great choice for vegetarians. My friend had a steak that went back 3 times before it was cooked correctly. Staff were very apologetic. I would go back but not in a rush.

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Bea Hello . 2023-11-29

MORE AT Google

Sadly very poor service, inattentive and cold food. We went for a birthday lunch and won't be going back.

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John Thornton . 2023-11-26

MORE AT Google

Great friendly service and atmosphere

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Agnieszka Muszynska . 2023-11-21

MORE AT Google

The roast dinner today was really not good. 3 enormous slices of tough and fatty beef that was even difficult to cut, let alone chew. 1/2 a roasted carrot, a bit of watery cabbage and 3 small soft roast potatos. A desert spoon of mash potato and tasteless gravy plus a huge dry Yorkshire pudding. The service was good and the staff helpful. The only reason it had atmosphere were the people I was with. Extremely disappointed and expensive. Three of us wrapped up the meat to take home to the dog. I did advise the staff member who was at the till that the meat was inedible. She thanked me and said she would let 'chef' know. Such a shame as it was a lovely celebration party.

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Christine O'Dwyer . 2023-11-19

MORE AT Google

Super venue for a simple coffee, snack or full blown meal. Good service, food is very good but not quite excellent...can be pricey. Warm and cosy in the winter and bright and sunny in the summer, especially in their garden room. The Canford has a superb outside area. Worth a visit.

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Julie Purkiss . 2023-11-15

MORE AT Google

Great pub. Dog friendly. Great staff. Small sized roast for the price

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Sharon Routledge . 2023-11-02

MORE AT Google

Joined _The Autumn Reveal_ last night and loved the warm welcome with welcome drink, goody bag, and sampling the wines. Even though we were outside, the team had done a great job of ensuring lots of heaters and making the atmosphere cosy. We stayed to eat and were mightily impressed with the cooking of our steaks.

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Thalia Galloway . 2023-11-02

MORE AT Google

Wonderful friendly place to stay

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Janie Bath . 2023-10-31

MORE AT Google

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Beers off. No thumper or fursty ferret, best ran out, and one of our party was served a pint a third full of sediment which should never have been served. Staff lack product knowledge. No knowledge of our booking. The food was ok, but one pudding still frozen in the middle. Not a pleasant visit