The Cake Solution Mapperley in Gedling

Terrible customer service. Brusque and rude. We're given our drinks without our dessert and no mention of it, so I asked. Unkind manner in response. Have been to this place before but not for over a year. Been to cheesecake shop for almost 20 years. Was definitely cheated by the slither of dessert given. No desire to go back there again. My money is just as good as anyone else's - I'll spend it elsewhere.

My friend and I visit this place about once a fortnight. It has been taken over by new owners/management recently, and the menu has changed - cooked breakfasts are now served until noon (breakfasts weren't served at all before). No main meals now (they used to serve chilli con carne, shepherd's pie, pie and chips, etc). I had a (tiny) jacket potato for £5. A slice of cake is now £4.25 a slice!! The cakes aren't even fresh or baked on the premises. We're going to go to Sprinters instead in future.

Lovely cosy atmosphere, very clean, tasty food and great service from our waiter Anders. Great experience!

Booked a table for 6 for the Sunday Carvery. Asked an employee where our reserved table was, we were met with rudness and confusion. Eventually, after speaking to someone else, we were pointed to out table. The table was filthy, old food was left all over the seats and the table. The employee wiped the table, still leaving food everywhere! When we challenged the cleanliness, we were again met with redness and confusion from the employee. We had a look over at the carvery and the food did not look nice at all. We walked out! Never going here again.

I went this evening with my parents and unfortunately found it disappointing,the food was poor chips were cold the salad wasn’t fresh it looked days old ,the chicken on the burger was cold and dry and un edible ,the only thing that was ok was the sticky toffee pudding ,we told the waitress but she wasn’t interested at all she just walked away staff are rude too.shame it’s gone downhill as we have always enjoyed coming but that was our last time I’m afraid