The Cafe at Debenhams in West Lothian

We love Costa. Probably our first choice for coffee. Unfortunately the service in this particular Costa branch is the worst. Staff ignored the guest and very rude. Act like they don’t care in service. Busy with chit chatting.

Went in today for coffee and a snack at 2.45pm what a very poor selection. Scone was dry and hard. Chicken kebab flat bread was clearly zapped in the microwave along with the meatball wrap for far to long . Side salad was a whole tomato with a bit lettuce and what seemed like a whole red onion . Wont be back. Doesnt even merit the one star.

Came here on Monday for wee treat it’s lovely setting in the mall great view staff nice coffees tasty and cakes were good to afternoon special after 14-30 its nice to have a treat now and then

My wife encouraged me to consider a simple soup and bread option for lunch here. She was told before I arrived that both soups were gluten free which I need as a coeliac to not become really quite ill. When I checked it turned out that only one was. One member of the young staff was sent to check the allergen booklet situated after the till. She hadn’t a clue what she was doing. Only one soup was listed on there. They offered gluten free bread but then told me sometimes it comes toasted. Fears of it being in contact with other wheat based food in the grill hit me but as I was keeping customers back with my queries I agreed to the bread. It came toasted. It’s ridiculous I know but I always do this with gluten free toast as I can’t be sure if it’s been contaminated in a grill or toaster, I tap the toast and wipe my fingers across it to dislodge any loose particles that it may have come into contact with. That extreme behaviour is simply a desperate measure to protect myself from being made ill by others’ lack of knowledge or carelessness. I wish I wasn’t a coeliac but I am. Not sure if it’s worth the risk for a bowl of soup but it’s nice to be able to do what others consider normal.

Visited the cafe with my mum and sister who had come to visit from South Wales ,used a woucher voucher,for tea and scones ,was delicious,but there weren’t many scones left .

I dropped in for lunch today (19/05/19) & didn't see what I wanted on the menu. It seemed to be all hot food, soup etc. 2 behind the counter staff & the chef were there & I asked if they didn't have any salad type food available. Without missing a beat, the chef said he could make me up a boiled egg & ham salad if I liked. Perfect! :) I paid for it at the till & not long after I got to my seat, the chef delivered a lovely big fresh salad complete with a little dish of mayo & a french roll with a pat of butter. It wasn't expensive & it was made to order as it wasn't on the menu. Service like it used to be in the old days when the customer came first. Well done to Debenhams! All your staff were friendly & helpful. You could teach some of the other cafes a lesson. Much appreciated.

We had time to kill and a quick coffee and @ #cone seemed a good idea. Now I like coffee that means black, hot, milk on the side and fresh and that’s exactly how they serve it here as good as I’ve had in Livingston. Scone# are a bit hit and miss no matter where they are served and the one# her3 tasted great but were so crumbly it was a trial to eat them. The people here are helpful and service quick so it’s on our list for future visits.

We went Christmas Shopping today, and decided to give this café a try as we have never been in to visit before. We had a couple of Cappuccinos and Cranberry Scones which were quite reasonably priced. The scones were very tasty. A couple of things that I noticed were, There was a chap who was clearing the tables when the customers had finished their food. This was very helpful. Also is it policy for all the front of house staff to wear jeans, it just looked a bit odd.

I note some poor reviews, but this is for us, the #1 stop for cake & tea in Livingston centre & far superior to M & S.

If you enjoy cold toasties and half cooked wedges then this is the place for you! For me..... never again!!

مقهي محلات دبنهامز تعتبر من اقسام المحل متعدد الأقسام دبنهامز اخذت شاي فقط الخدمة جيدة الاسعار مناسبة الموقع جيد

Went in here for the first time ever as never been before. It was ok but for such an apparent high market shop the cafe doesn't match the standards of when you buy something in the store. Too self service, the cutlery napkins etc are too far away from the till point. If you like being served on a lot especially as no cafes are really that cheap anymore at the centre then don't bother go elsewhere such as muffin break or waterstones cafe if you like all the essentials to be given to you or close by to where you pay or both.

Something a famous gentleman said about I have started so I will finish but today I just couldn’t . Debenhams in the past when we have visited other shops have had a not bad cafe but I am so sorry to say that the quality of food has gone downhill ...I can only speak about the breakfast . Cheap it was but maybe charge more and produce better quality? Yes it states scrambled egg so hard luck if you want fried or poached with your breakfast. The service was swift give them their due but it’s not the worst breakfast we have had but it’s certainly close to it. The sausage was too strongly flavoured for a breakfast sausage and it was over cooked . The bacon had been cooked to death and was hard to cut and leather like . The scrambled egg well not my favourite option but was okay. The beans well another plus not too many of them but maybe just serve on the plate rather than in a small dish ? Mushrooms not sure how they were cooked but not inviting and the tomato was okay. My hubby said his toast was okay but mine was a little hard and then one little butter pack ran out of the wrapper and had to ask for more to cover the toast. Now those who follow my reviews know that I give fair reviews . Yes we could have complained and addressed it at the time but to fair , we didn’t think anyone would be that bothered. The saying “ what’s cheap doesn’t work and what works isn’t always cheap” Cheap can work if made with love and this breakfast certainly wasn’t. Glad we didn’t pay more. Please Debenhams help restore faith . We were in shopping and needed to eat.

We always seemed to hit this Cafe when it was really busy and consequently service was slow. It was less so on this visit and we ordered toasties and scones, tea and coffe for lunch. Service was quick and the food was really nice Mrs J said it was the best scone she had had for a long time. Prices are reasonable too albeit some may find the selection limited we thought it was good for an in store cafe. It is back on our list.

Totally put off by this cafe, very little fresh to eat and even less choice of anything to eat, just the basics, I took my custom elsewhere

Enjoyed my lunch here - a baked potato with nacho chilli topping -(pictured) only complaint was it was served in a bowl making it hard to cut the potato skin. Decent coffee and a good range of cakes.

Feeling peckish one Saturday we both decided to visit here for a bite to eat, place appeared clean, staff pleasant, no complaints, worth a visit.

Fuimos para el desayuno antes de un día de compras. Cuando entramos nos acogió cálidamente por mujeres detrás del mostrador que tomó nuestra orden. Esposo la obras de típico bacon, salchichas, etc. y tuve opción saludable de avena y fruta. No puedo criticar a todos y la comida también fue muy buena. Junto con la comida y el servicio amable, creo que este es uno de los restaurantes más acogedores Debenhams que hemos visitado. Si tuviera que ser quisquilloso diría miel en el lado hubiera estado bien, pero en general, una gran visita.

We regularly used to visit our local restaurant but not so often as the free coffee for Debenhams card holders ended. We go elsewhere as the coffee is better anyway. Cakes and snacks are overpriced too.

Well priced, clean, good service and good food. Scrambled eggs on toast was excellent and good value.

Aparecimos a tomar un café por 10 minutos, y me decidí por un chocolate caliente, llegó cargado con crema batida y un lindo hombre chocolate jengibre encima.

My husband and I were shopping in Debenhams and thought we wld visit their cafe for coffee and lunch but never again. Cold tasteless coffee and the same for the food.

This is a reasonably good cafe in the centre of Almondale shopping centre,. Warm and comfortable on third floor,.and very clean toilets,.

We went there for breakfast, and were very disappointed. The food was at best luke warm, and when we complained we were curtly told to use the microwave in the corner.Not impressed Debenhams.Lylemac

Friendly helpful staff, nice coffee, nice pot of tea and plenty choice of cakes and pastries. Ideal to have wee seat after shopping.

Breakfast orders made fresh, always tasty and hot. Good selection of cakes, scones are lovely and a wide selection of hot drinks to accompany. fresh and.clean surroundings, staff helpful.

The cafe is very relaxing to read your paper and have a nice sandwich and pot of tea.The toasted tea cakes are nice and fruity with butter.

Pop in here often but not really to eat. The menu is quite repetitive but the cakes are really good. Service is quick and friendly.

Friendly staff, nice comfy seats, mid week so quiet and got a bucket seat by the window to chill while watching people to and fro below. Tasty hot chocolate and freshly made fruit scone, and just seemed to be a better atmosphere than some of the other cafe's within large shops roundabout, it was a first time but will be returning

Very friendly staff... Great coffee and caramel shortcake. Comfortable and clean. I'm a gold cardholder so 20% off food is an extra bonus.

Found staff friendly and food of a good standard, prices are reasonable for the centre. Good for lunch and coffee etc.

Visited here whilst Christmas shopping. Was very busy but we did manage to get a seat. I thought it was a bit pricey for what we got but it was only breakfast roll and tea.

Good food and pleasant helpful staff, as always in Debenhams in-store cafes. After a long walk through the shopping centre it was a pleasure to sit down to a nice lunch.

センターで買い物をした後に、休憩で立ち寄りました。少し奥まった２Fにあるので、静かで席もゆったりつくられておりゆっくり休憩できる。フードも軽食からデザートやドリンクも種類がありよい。

Basic/ more than basic cafe food except served with a smile. Nice wee relax after a day's trooping about the shops Xmas shopping

Good range and freshly made . Also glutrn free snacks.Recommend baked potatoes or the soup. Staff very pleasant and helpful.

I use to love going for lunch here but since they don't have the salad baguette bar which was amazing my husband and I loved sitting at the window eating and watching the shoppers as we ate by the time we bought our drinks baguettes and cakes it was a bit pricey we didn't mind as everything was nice and fresh however there isn't the same options and there is a very limited salad bar now so we don't go anymore which is a shame as I said we did enjoy being there

Im a big fan of this store as it adds a 'big city' feel to Livingston centre . The cafe is perfectly positioned on the first floor with views right along the centre so its a great place to sit with a coffee. Unfortunately this is where the good things end. The coffee is very poor and in no way compares to the blends served in Costa , Nero or Muffin Break. So in a sense the central reason for the visit is rendered pointless. The service is ok but again rather distant and unfriendly. I love the cafes location but doubt ill return

It's the staff that make this place. They are always very friendly and helpful given the limited range they can offer. Comfortable seating when you need a break from shopping Nice coffee & cakes

Often drop in here for a coffee and a sausage sandwich. All cooked fresh on the premises and you get a choice of bread, roll, baguette etc. Can be slow at peak times but no worse than similar cafes

Probably slightly more up-market than the average store cafe, this one at Debenhams offers a tasty selection of snacks but no hot meals. All sandwiches etc are prepared to order by the serving staff and when they are busy this can lead to very slow service; your coffee will be cold by the time your snack arrives. This is the one area in which they need to improve - probably by hiring more staff and having people dedicated to food preparation.Overall, would have rated a four for food but down to a three because of service.

For breakfast on a Saturday morning, you can't beat this cafe for value and taste. He had a 4 item breakfast consisting of scrambled egg, sausagge, bacon and beans. I had a link sausage baguette and we both had tea and toast. So very tasty. Its great value and well worth a visit.