The Butchers Arms Winterton in North Lincolnshire

Ginger haired guy with beard has shocking customer service. May or may not have overcharged for our drinks but then left at opposite end of the bar from where we stood and wandered off playing with his phone. My jaw hit the floor

The Latte was just like hot milk, I couldn’t taste the coffee at all. I asked for another shot, which I was charged for, but it was still too weak. I drink a lot of latte in coffee shops but I’ve never had one this weak.

Friendly staff, good service and plesant sourandings. We normally call in arond lunch time for a breckfast which is reasonable priced and very good. on a nice day you can sit outside by the pool / lake. I think there is a fishing shop and one can fish ? I think they also rent static homes ? you would have to inquire we only pop in for a meal.

Have been multiple times since the new ownership, first time was terrible and I notified the owners as they were new at the time but didn’t leave a review. Been great since until today. Me and my partner (vegetarian) went we ordered soup & sandwich combo (Chicken/Bacon Mayo) and Brie & Cranberry Panini with Chips. Food comes and my sandwich was hot Bacon & Chicken with mayo, but was expecting a cold pre-mixed Chicken & Bacon mayo, but I can deal with that. My partner was about to bite his Panini and thought it didn’t look right so decided to open it and found that it was Bacon & Cranberry with no Brie. We took the plate to the young girl that served us and told them, they took the plate but didn’t get a single apology. And eventually got a replacement when I had nearly finished my food. My partner is vegetarian by choice for over 20 years, however some people are due to health reasons and could cause serious issues. I have been in contact with the owners to pre-warn them of the negative review I’ll be leaving and they have offered an apology and refund. I have declined the refund as we did eat the food eventually received correctly. They also lost out on us ordering desserts and more drinks due to what happened and went elsewhere on the way home. The owners have advised they will be speaking to staff and have made a change on the till to highlight it’s a vegetarian meal so hopefully won’t happen again, but the damage has already been done and will put us off visiting for quite sometime.

I had the best lasagne EVER today it was so good I nearly ordered another! Hubby(I’m using his phone) had steak and ale pie and really enjoyed. Great food, lovely, welcoming staff, beautiful old pub. We traveled 26 miles to here for lunch and will definately be back SOON! Thank you for your excellent sevice