The Brewers Arms in Cotswold

Disappointed by the Service Despite High Hopes We flew in from Detroit with a group of 14 friends for a much needed vacation and were excited to try something new while in town. Based on great reviews and proximity to our Airbnb, we chose The Keg for a Sunday evening dinner. Knowing we had a large group, I called ahead to make a reservation and was told we could be accommodated at a back table at 8 PM, which sounded perfect. Unfortunately, from the moment we arrived, the experience went downhill. We weren’t greeted promptly, and it took until about 8:30 before drink orders were even partially taken… several guests were skipped entirely, and a bottle of wine that was ordered didn’t arrive until 8:45. We didn’t start placing food orders until nearly 9 PM. During that time, no bread or appetizers were offered, and I had to refill our water myself because no one came into the room to check on us. I even had to go ask for a second pitcher of water. Once we finally began ordering, one guest had to reorder their meal four times due to the restaurant being out of several items—something that could have easily been communicated upfront. A simple, “Hey, thanks for joining us, here are the dishes we’re currently out of” would have saved so much time and frustration. Food came out in a disorganized manner—soups came last, and several entrees were significantly delayed. The overall service felt scattered and inattentive. I ultimately had to get up and find a manager myself, and while she did apologize and comped our beverages and the guest who had to reorder multiple times, I was really disappointed to hear her initially suggest this was somehow our fault for coming in on a Sunday evening. We were excited to enjoy a special dinner with friends, and while I appreciate the eventual apology, the experience as a whole fell far short of expectations. I hope this feedback helps improve future service, especially for large groups.

Such a great atmosphere and new owner is so warm and welcoming. The new menu looks great, can’t wait to try it in a few weeks!!!

Staff very professional and welcoming

Lovely setting on the lake on a sunny day. Food was fine if a little underwhelming. The same for the service. I think this place would be nice for a drink but there are better places foodwise in the area.

Seems to have taken a nosedive in terms of service and quality. This used to be a great place to come and relax but not anymore.I understand it's been bought out ( franchise).My latest and last experience...The coffee was awful. Lots of young male staff just hanging around behind the service area, stale cakes. Won't be going back again.