The Brasserie in Lancaster

I had a good experience at The Brasserie. Went there for a dinner date, food was absolutely amazing, staff were very good at their job. I will come back here again.

Good place for food, atmosphere and something new and different to eat. Good vegetarian options. The waiting staff were very good with us accommodating the large group.

The Brasserie is the restaurant at The Royal Kings Arms Hotel. We had dinner there while staying at the hotel. It's a very nice place with attentive staff, and the food was excellent.

We visited for afternoon tea with prosecco, at £20 per person it felt like they'd probably underpriced themselves. We actually didn't expect so much for the price, a two tier afternoon tea, unlimited hot drinks and a small prosecco. There was so much here, however, there was definitely a lack of consistency between the afternoon teas as we all had things of varying size and some of the cakes were burnt. In a sweet to savoury ratio, there needed to be a little more savoury.

Paid £85pp for Christmas day + £70 on drinks. The main meal was appalling. Food was luke warm. Potatoes were solid, no crispiness in sight. Beef was a choking hazard. We asked for gravy on two occasions - we were ignored both times. They served us the the wrong mains - we had to ask for this to be corrected. It was a 5 course meal and they forgot to serve us our 4th course - we had to remind staff - only for them to suggest we take it away. I felt sorry for staff they looked stressed. There was a bar but, the bartender told us they had never served/made drinks before. The whole situation reminded me of a care home meal. This isn't the fault of the staff. This is greedy management at its best. We didn't complain to staff as we felt it was inappropriate given they were working on Christmas day. Grim experience. Only positive is the pudding was splendid.

Christmas day meal was awful, service was appalling, staff clearly didn't want to be there.

A little gem opposite the Castle. Great Early Bird Menu. Delicious sautéed chicken. Mushroom sauce was really tasty. Friendly and welcoming team.

Very pleasant atmosphere, great service (thanks Tom) and the food was really very tasty. Great price-performance ratio. We're already looking forward to tomorrow evening. Top.

Went for a meal on Valentine’s Day and Sally managed to get me a table even though I haven’t booked in advance which i really appreciated. There was an amazing musician playing romantic songs and that made the whole dinner more romantic and created a great atmosphere in the restaurant. Staff were very friendly and helpful, the prices were fair and food was great. We will definitely come back :)

Came here for a birthday meal oh it was delicious

We attended yesterday for Christmas Day Lunch and was disappointed. We were told to arrive for 1pm ready for food to be served at 1.30 but it was 2.15 before we got even got our starters. The starter and dessert was lovely but the main meal, which finally arrived at 4pm was cold. For £65 a head we expected fresh Turkey but instead was given cold, processed turkey roll. The veg was hard and spoiled the meal. The service staff were so helpful and made sure we had a lovely day. When we complained we were immediately offered to a free round of drinks which we welcomed thankfully. We still had a really nice time and the majority of the food was lovely but the service was slow and the main meal was almost inedible. I wouldn’t return for food again.

Dropped in for lunch while visiting Lancaster. They were only serving the Street Food menu which was fine but after being told they had everything on the menu and ordering 5 noodle dishes we were told 40 minutes later that they didn’t have any teriyaki sauce. There was no apology and we waited a further 20 minutes for our food. Then when the noodles finally did arrive one of the dishes wasn’t even cooked. We were offered alternatives but we felt it was probably safer to avoid ordering anything else as we had already waited an hour for our food. The duty manager didn’t seem to want to take responsibility for the poor service and blamed the inexperienced kitchen staff. An all round poor experience. The photos of the food on the website are extremely deceiving. AVOID AT ALL COSTS UNLESS YOU LIKE WAITING FOR AGES OR BEING IGNORED

It was nice but the menu wasn't updated.

The food was ok (not well seasoned sometimes) but I loved the staff.

Amazing place Incredible staff Food wow Drinks wow Highly recommend always support local x

The food was amazing!!! Eye-catching and delicious. The menu catered for every taste and we found the staff all to be hospitable and professional. Although we went for the 50% meal deal , my husband and I would happily pay full price anytime.

Booking and pre order system online worked well. Food was great. Staff very welcoming. Bit of a delay with drinks but mocktail based on watermelon juice was really nice and refreshing.

Went last weekend for lunch for my friends hen party, we were asked to pre order and pay a deposit, for only 8 we found that strange but we went ahead anyway. Table was booked for 1PM, I then had to get up and ask the staff for our pre ordered food at 1.50pm. Which then took a further 15 minutes to arrive, surely pre ordered food shouldn't take an hour and 10 minutes to arrive to the table, in a not so busy restaurant. No table service meant that our party were having to constantly go up to the bar, the staff were extremely friendly but slow, so I felt I spent more time stood at the bar waiting for drinks than with my friends. Food was good but the service let it down. I paid for my meal and left after rushing it down to then get to work. Later on I found out that another member of our party had been contacted and accused of 'doing a runner' and not paying for our meal. Apparently there was a staff change and it wasnt handed over correctly. A bit disappointing after a disappointing lunch. Friendly staff but unfortunately after this being my first visit, I wont be rushing back anytime soon.

Went to a murder mystery event. What a shambles! Too many issues to list, here's a couple: cold food, food being sent in dribs and drabs so didn't get to eat together, ran out of beer half an hour in was told go downstairs to get it. Everybody was complaining and food being sent back by most tables. Would NOT recommend. Emailed a complaint, they never even bothered to reply!

The Brasserie is very beautiful inside and there was a separate vegan menu which was great. The food was affordable and tasty, and the staff were lovely. It was also easy to book online. I would recommend and will be returning! :)

Lovely staff, the 2 courses for £11.95 were good value beautiful deco

Great food, friendly staff and good value in pleasant surroundings. Highly recommended.

Food was great, the salted caramel mousse was incredible would recommend to anyone who has a sweet tooth. The space is nice since the renovation and they restaurant manager was very friendly

I had an amazing experience at the Brasserie the other night. The staff were very attentive and friendly, especially Dana making conversation and making us laugh. The food was incredible, I had the fillet steak which was cooked to perfection exactly the way I like it and the salted caramel mouse which was to die for. The music was very calming creating a peaceful and relaxing atmosphere perfect for a quite night dining.

Excited to see the new renovations, lovely coffee, lovely staff and beautiful pancakes.

Husband and I had Date Night there tonight .... something I was really looking forwards to as they have many steak options (There isn’t many places in Lancaster for a decent choice of steaks) I had the Ribeye and the husband had the fillet - which I may add comes with the best mash in the world. We were too full for dessert but enjoyed a lovely bottle of Malbourgh Sauvignon Blanc. Love eating and drinking here, such chilled vibes and great service. Thank you guys for another great evening.