The Braehead in Fife

Won't serve food whilst visiting during opening hours. Very disappointed as made the journey specifically. Won't let you go through the main door as they want to close early. Poor service.

In need of a coffee and enjoyed it

Visited this lunchtime with service users. Food was ok although 2 of the baked potatoes were very small with hardly any filling, the 3 filled rolls all good, no complaints. The issue arose when it came to paying, quite disorganised. The gentleman became visibly stressed, struggled to find the price of most items. We needed individual receipts + as the till didn't print these, they needed to be hand written, he didn't know what to do + when he asked for help he was told "he's busy" + "I've not a clue,sorry", there was a woman standing close by who looked like she could've helped but didn't. I made eye contact a couple of times but she just let him muddle on through. I ended up saying to him to forget about the receipts and I would do them myself on return to work. He was so anxious, really felt for him. He needed support + didn't get any. Wasn't a pleasant experience. I've worked with adults with additional support needs for nearly 20 years + have an autistic stepson. I'm all for places like Sensoriale but please support the staff to be the best that they can be.

Love my breakfast nice friendly atmosphere went here for years good banter love meeting her also for a bit lunch or just a coffee

We visited on Wednesday and enjoyed it so much we return as a family tonight.The place was busy and the food was great. But the very best thing was the staff. Everyone of them could not have been better. Helpful,polite and friendly.The atmosphere was great and the decor is spot on. Also all age groups catered for.Surely the bench mark for all other pubs in Glenrothes.10/10.