The Brackens Hotel in Derby

Visited today Monday 10th June 2024. Parked ok and got seat ok as wasnt busy. Food and drink was ok. We do Like Starbucks coffees but it is getting too pricey at £4.50 for a medium lattee so will be going elsewhere from now on as they seem to just keep putting up the prices

Absolutely terrible at Ilkeston cafe, waited a hour to get 2 j/potatoes, and a cup of tea. One member of staff sat and had her dinner break, while they were short staffed and customers sat waiting. First and last visit.

Had a cheeseburger worst burger i ever had. No lie i think it had been cooked with a flamethrower. Out of all the food we ordered the only good thing was the can of drink.

Why do Pizza Hut have timed delivery if they can’t cope in the kitchen or the drivers can’t get to you within the time slot you’ve booked? The tracker app gives you no indication that food won’t turn up. On calling when the food was already 20 mins late I was fobbed off that it was only minutes away which was just a lie. Eventually order booked for 6 to 6.15 arrived at 6.40 hardly warm and the rest of the meal had all been kept warm far too long whilst we waited. Had to heat the pizza up which defeats the object entirely. Spoilt the Friday night treat. We won’t bother again as this was not the 1st time and pizza quality was hardly worth the stress

Ordered a chicken tikka sub through Uber eats. The food was okay, but I got the complete wrong bread, hardly any cheese and plain chicken with 0 flavour. Not what I ordered. How hard is it to read an order from a screen and give the customer the correct order?