The Box in Leeds

They made me pay £11:35 and myates paid £8 for a double vodka redbull. I think this is a sham and the place should shut down now!!..

Came here for an England game. Went to a table that wasn’t previously booked, or at least didn’t say it was booked on it. Ordered food and just after a member of staff came up to us and claimed it was booked in 10 minutes, put a booking marker down and asked us to move, even though we already had food. Still waiting on food and will have to eat standing. Appalling customer service. Would rate 0 stars if I could

I came to the box a couple weeks ago (2.12.23) and was appalled at the way the bouncer treated me. I came with a group of friends during the Otley run and after queuing for about 15mins I gave the bouncer my ID and he pointed down the road and said “if you walk down this road, there is another entrance to the bar at the end which you need to go in from.” There was no other entrance, I went back and asked him why he made me walk alone down there he replied that it was because I was “too drunk” to come in. If he thought I was “too drunk” then why on earth would you make a 19yr old girl walk down the street by herself in the dark. Absolutely disgusted by the dangerous position he put me in, super unprofessional and puts a bad name to a nice bar.

I went to box for drinks on a busy saturday night went to use the toilet which we found the lock was broken so I held the door for her. This is common in a lot of the places on the otley run. An incredibly rude bouncer then approached me and shouted that I can’t use this toilet because it’s out of service. I merely asked if the toilet itself was broken or was it just the door as the girls bathroom had a lengthy queue. Instead he shouted at me and then pointed at each of the words. OUT OF SERVICE can’t you read english unnecessarily aggressive. My friend heard the commotion and came out I said to her let’s go use the other toilet because apparently we can’t read english - when I was halfway across to the toilets inside I put my hand up and shook my head at him. He then comes running in and chased me into the female toilets and screams at me to get out before he forces me out. I come out and ask why i’m getting kicked out? Because I was rude to him is why - pot kettle black. He then begins to physically shove me repeatedly I ask if I can tell my friend i’m being removed to which he shoves me harder. I am a small 5ft 3” female. I was not physically threatening to anyone in that establishment. I was removed purely because this mans ego was bruised - he is clearly in the job on a power trip. This is vile behavior and was quite traumatic and intimidating. STOP EMPLOYING BOUNCERS WHO DONT KNOW HOW TO DO THEIR JOB.

I come to Box a lot and usually have a nice time, except yesterday when I had the worst experience with the most horrible bouncer I’d ever met. He told my friend to put her vape in her bag when she wasn’t even vaping, I laughed at her and said why he asked me what did i say, that was giving him attitude apparently, even though I said nothing to him. He proceeded to get me by the neck and pretty much drag me to the stairs and push me out, while shouting and swearing at me and making me cry. I’ve never had such a nasty experience with a power hungry bouncer and won’t be coming back while you still have people like that working for you. When i kept asking him what the reason for him dragging me out by the neck was, I was apparently giving him attitude and what he did was borderline assault.

Came here for a bite to eat before the cricket. Staff let’s us in before they were officially open, very friendly. The food was half price and very delicious. Would definitely return next time in Headingley

I visited the box today and just had a lovely experience. I was helped on the bar by a lovely you g lady called Charlie and she was so helpful and just really made our visit here! Props to charlie!

Rude security, tried to get a drink in the same queue as everyone else and got refused for no reason. I then questioned this and got kicked out by a bouncer. No valid reason was given. Rude staff and would not return in the future

Cancelled reservation via email on the day as overbooked. Booking made 5days in advance. Not good.

Guy with dreads who works on the headingley heights part needs to relax fr, can’t even wee without him yellin at ya

This is my first experience of this bar and will definitely be the last. I was walking home from work outside Box at around 11pm, when I found a girl (around 19/20yrs) on her own crying in the street. I asked if she was okay and she’d been asked to leave Box for being too intoxicated, but her friends were still inside and she couldn’t get hold of them. She let me walk her back over to security to see if there’s anyway I could help, within seconds of seeing her, the security shook their heads and refused to let us anywhere near the venue - I then had to explain how I was a stranger to her, completely sober myself having just left work and have taken on the responsibility of getting her somewhere safe. The security told me “her friends have left the venue, they’re not good friends”. I kept trying to explain how she was completely alone with no way of getting home/contacting people but it was a losing battle. Thankfully we could track her friends locations on her phone and I could confirm they were still at the venue. After 20 minutes standing outside working out what we can do, the doorman gave in and told me I could hold her hand walk her in to have a look for them; we found them within minutes. The doorman passed me in the venue as I was about to leave and said “if she’s sick are you going to be the one who to clean it up then?”. I understand the frustrations with dealing with anyone who’s pushed their drinking limits, it isn’t an easy role by any means. But to force a young girl to leave a venue alone, in that state, is not a respectable level of care from any security and then to sarcastically joke about her vomiting being the worst thing that could happen was by no means professional. He was incredibly careless, kept rolling his eyes about how much longer he had left on his shift and quite clearly did not care about keeping any of the customers safe on/off the premises. I agree that people should be asked to leave venues for not being in fit states, but please ensure they don’t leave alone in an even more vulnerable position - not every stranger in the street may have been willing to help like I was.

Here for the rob borrows marathon. Staff so friendly and helpful! Had a slight delay on four but to apologise brought my daughter a lovely browny and a cup of tea free of charge. Thanks guys xx

Most uncomfortable experience I’ve ever had in a bar. The young blonde member of staff seems to think she’s better than everyone else in there. Constantly walking past and giving dirty looks to myself and my friends, even as we smile at her, looking us all up and down. Happened multiple times whilst we were there. The most disrespectful person I’ve ever met. Ended up leaving early because of how she made us all feel.

I stopped off here during the Otley Run. We had to queue for a little bit but they had a very efficient system where the barman told the bouncers how many to send up, controlling the amount at the bar, which meant we then didn't have to wait very long for our drinks. The barman was very efficient at choosing who to take orders from in terms of keeping it fair based on who had been their longest, which is a great skill. We then sat outside in the sunshine with our drinks. I will also say there weren't queues for the toilet. The queue to get in is worth it as it does mean it isn't as crowded inside which made it stand out to me on the bar crawl as being one of the more relaxed places.

Had the best time here, Olympia who took our orders was lovely, fantastic service she made the best cocktails. The food was delish, we had lamb/chicken kebabs, loaded steak frites, burrows burger (which donates to MND) & share chicken wings- all absolutely gorgeous. Played pool, laughed and loved the atmosphere. Definitely be returning.

Young bartender so rude need some customer service training I would never spend my money there again 😤

3 of us ordered food separately, 2 meals came and the third never came. We waited half an hour before asking a waitress where the food was. She was very competent in finding out what had gone wrong and couldn’t stop apologising for an issue that wasn’t her fault. Eventually the situation was handled and it was the effort and politeness that turned our experience into a positive one. I found out the server was named Bella and she is a credit to your team. Even after the mix up we would be happy to come again if the business promotes servers with such good attitudes

Expensive larger in warm glasses, super slow service and a bloke in the bathroom trying to flog fake aftershave and a cigarette (I’m sure that’s not legal). I thought these kind of places were lost in the past, but seems not. 2 stars because it...

Me and my friends went out in headingley for some drinks and came across The Box. They offer 2-4-1 cocktails all through the week and are absolutely fab. Great value for money and will deffo be back in the future.

I was refused entry into my favourite local club, they refused entry because they were full capacity. Even though they are over capacity and still letting people in which is illegal. I hope this is sorted, lots of love Susan xx.

We arrived at box headingley on Friday to be met with rude bouncers who laughed at my friend not allowing him in without checks up nose and winding him up for no apparent reason. The bouncers quickly allowed him in after we asked what they...

The drinks here were amazing and well priced! We were served by Saskia who was amazing! Would definitely come here again when next in Leeds :)

Went to the box on a busy Saturday night, cocktails and food were both amazing. Staff served fast and were helpful with recommendations. Would 100% recommend to a friend and will be visiting often again

Beautiful food and drinks, all staff were brilliant and very friendly! Special mention to Corey working on the bar! Will definitely be returning soon!

I came into Box for a lunch date with my girlfriend, Food was amazing (Steak frities are to die for!) and the service was fast. Special mention to the young bartender chloe who was really attentive and made our experience really special. Would 100% recommend...

Went for a bite to eat one night whilst staying local for training as they offered the full package (Food, Football and Beer). The food was unremarkable but nice enough. The USP here is the addition of BT and Sky Sports. I was a bit...

Went there today and booked a table. I stated it needs to be on a table with sky sports news. They sat me at the table with what I requested. After 10 mins it was switched over as another table wanted to watch the rugby....

Tried to go with some friends after the cricket on Saturday and weren't allowed in due to being in 'fancy dress'. We were all wearing button up shirts. Group behind told to turn their 'pussay patrol' T-shirts inside out and then we're let in. Bouncers...

Ben, top barman, employee of the year, perfect box ice tea, dont turn this place down! Lovely place for a cocktail

Best server there is, friendliest staff member going! Very welcoming, couldn’t ask for more. Quick service

Can’t praise this place enough. Excellent food and drink but it wouldn’t be anything without Aaron Chaney! He was so accommodating and attentive! He made our day.

Literally the worst sports bar I’ve ever been to. Slow service, despite paying a deposit. Unfriendly. Expensive. It’s a sports bar with the atmosphere of a funeral! Told off for singing the national anthem and footballs coming home during a crucial England match... in England....

I came to the box with a group of friends to do the quiz for the first time post lockdown and have to some food, due to the confusion of start times we booked for the wrong time. However, the staff (especially Harry) were extremely...

Ironic how they ask you to sign in on test and trace then sit you on a dirty table which won’t be cleaned no matter how many different servers that you ask. Even more ironic how we get poorly a few days later and test...

Very nice atmosphere and nice food. Came here for a bite to each before going down to the cricket and was pleasantly surprised with the food. Good was 40% off for the afternoon, came within 10 minutes and was very tasty. Definitely recommend it for...

Two people standing at the entrance of the door having a quite rude attitude, did not let me in to find my friends. My friend’s phone had died out of battery and I had to go back home ! Ridiculous!!!

Arrived on Saturday for a booking of 5, there was actually 6 of us, unlike a customer friendly venue who would source an extra seat, the box decided they didn't have a single extra seat in the house. After kicking up a fuss, they managed...

Worst place ever. Rude staff. Rude power crazy manager. Terrible service. Far too busy. Not covid compliant. Won’t go again

The food was very good, the staff were very friendly and helpful, Very lovely with a good atmosphere Would recommend and will be returning

Clint was the best bouncer ! He was so kind and thoughtful and helped us to get a table at a busy time

Charlotte really looked after us she made sure all our needs were met and she took our orders before we had finished so we didn’t have to wait around for a drink. Amazing

Love the box! Cheap drinks and a good atmosphere. Quiz on a Monday with Charlie is a must and the best I’ve been to!

Really would stay well away from this bar. If you’re after good service and not to be taken advantage of, don’t go here. I booked and paid £25 to secure a table for 2 of us but they had us queuing outside in the cold...

Went in on Monday evening with a few friends and really enjoyed the quiz, Charlie was a great quiz host and I can't wait to come back next week

came her for the quiz on monday, and was really impressed. the quiz master is engaging and funny. bar staff were pleasant and friendly, in particular, sam, cam and emma. food was ok and reasonably priced as were drinks. social distancing is clearly enforced and...

Went in for the quiz as I regularly do, had a great time, great opportunity to socialise with my friends whilst socially distanced. The quiz master sets a good tone, keeps it fun and interesting including mini games like heads and tails and the picture...

Really good social distancing and restrictions in regards to COVID-19. However the ladies toilets needed a clean. Booked a table for 10pm till 12am however at around 11:35 we went to the bar and they said they were not serving anymore, however last orders were...