The Boathouse in Cheshire West and Chester

First off, I like The Boathouse. I like the location and I have always had good food , also the beer is good. My reason for only 3 stars is the management. The ordering system may suit them but for the customer it is awful. A queuing system where it appears there is one queue for food and another for drinks( there isn’t) . Young untrained staff whose main function is to tap the computer screen and are unable to pour drinks. If outside dining you have to join the queue to get a drink, whilst watching the solitary barman ignore the queue as he frantically sorts drinks for the inside diners who get table service . Not enough trained staff working in a poor system. Please do something about it or I will have to go elsewhere

Amazing location with a view of the river. The food was delicious, I had the roast beef dinner and it was the best I've had for a long time and both children enjoyed their meals. Considering it was busy the service was great. Will definitely be coming again next time we visit Chester.

Came here a couple of weeks ago with friends. Even though the view is spectacular, I feel the service and food it a let down. On getting home my friend and I were violently sick. I shall never return for food again. The selling point is the view and that’s about it. Avoid!!

Our second visit here with the same friends as last time. Another fabulous visit, made even better by drinks outside firstly listening to a blues duo who were very good. The sun was shining, lovely atmosphere, friendly and efficient staff, and a riverside setting, can't get much better. We then went inside to our pre booked table, with a fab view, as virtually all tables come with. A very friendly waitress, having read the other comments, I'm guessing this was Sally ? came over and welcomed us and gave us the menu which is very varied and interesting, a nice change in this day and age. They were also offering a special deal on various steaks, which three of our party of four chose, the other having the battered cod. All arrived in good time, very nicely presented and plentiful. All the food was excellent and the steaks were cooked to perfection. Puddings followed, three of us having the smaller portion choice which includes a coffee, again all very nice. Given what we ate and drank between us in such a setting and in such a popular city, the bill was perfectly acceptable. This has now become our go to place when visiting Chester

Sally was very welcoming. Very helpful with choices from the menu. The food was plentiful and reasonably priced, and The view was lovely.

My husband and I stayed in the Boathouse for the Triathlon event for the last 5 years this year they just get better and better . Firstly they put us in the room we wanted thank you Lauren for sorting this We have to mention Lisa and Sally who really are the most superb hosts /waitresses it’s their unique friendly approach to customers they really are both excellent at their jobs and need to be recognised. We will be back next year. Highly recommend.

Arrived here for lunch, and it was the worst experience from a restaurant I’ve ever encountered!!! So upon arrival there was no sense of structure, no one to greet you, it’s kind of a free for all. We picked a table outside, given how warm it is at the moment… Again, no direction where to get menus or if we could just sit wherever. Found some menus lying about in the end. Went to the bar to order, we went for the lunch time menu 2 courses for 14.95 I think it was. Only one of us had a starter, so that arrived after maybe 10 minutes.. great. The soup was cleared when finished…. 40 minutes past by, still no sign of the main, at this point I asked the girl waiting on if she knew when it would be ready? She said it’s definitely on its way. Apologies we are just busy at the moment. Granted they were.. However a further 20 minutes went by! And people around us who came around 30 minutes after we arrived all had there mains.. At this point I’d had enough, it was roughly an hour we had waited by this point.. I went inside to get a refund.. the barman went to see what was going on and no apology just said “it will be a while, so I’ll give you a refund” a while!!!! I’d already waited an hour!! What could possibly be taken that long!? His attitude was rude and very unprofessional and not even a sorry!! He then went on to say, they are asking people to come to the bar to let the staff know when they finished there starters. I mean surely isn’t that the staffs job? Not to mention I don’t understand why the kitchen hadn’t started the main when the order first went in? Instead of waiting for starters to be finished.. I had mentioned to the girl also mid way through where was our food? so they should have been aware we was waiting!! the whole place and experience was a joke! The table next to us got there starters and main together! Atleast they got food atleast I certainly will not be returning!!

First time staying at the Boathouse for two nights. A fantastic spot in Chester, down by the river and a short walk from the city centre and all that shopping potential and so much more. Parking was easy, room was modern and spotless and the food great value for money. A fantastic friendly team work here and they couldn't do enough for you. It was the end of a ten day wedding Anniversay break for us and we are so pleased that its last few days were spent here. Coming to Chester to shop & explore, the come here!

Excellent food, service by Chloe 100% Car park hard to drive to as postcode takes you to wrong place.make sure you add Dee onto Boathouse

Staff were do helpful and friendly especially Sally. Food was great. The atmosphere was great, and we had a great window view so could see all the rowing boats on the river dee.

It was race day at chester ,but the event had started so quite quiet but waited 20 mins to get served ,when will companies realise that at the prices you charge and the low wages you pay it only takes a member of staff to serve 3 rounds before they have more than covered their wages and then your in profit and customers don't go elsewhere looking to get served promptly,

we enjoyed the pub been so close to our rooms, the pub is lovely on the river dee. beautiful spot. the food was just average. we had an evening meal my sister enjoyed her steak pie, chips and mushy peas, squid to start. i had the vegan options which was a pasta starter lovely but the main course was a basic curry a small portion for the price. we had breakfast in the morning i had the garden breakfast lovely. my sister had egg Benedict she has uncooked snotty eggs and could not eat the food. she wanted to give feedback but is was not received well. staff did not come over whilst we were having breakfast to check in to see if it was enjoyable. staff really should have said sorry your right your the customer what can we do to make sure you are a satisfied! we did not want anything just a genuine sorry and we can feed this back to the chef. we would not eat at the pub again but would definitely have an enjoyable drink. there are so many places to eat and i only return if the first experience was enjoyable.

Booked a table but still waited a very long time for the starters to arrive and then almost as long for the mains. In total 2.5 hours just for two courses. We weren't offered a dessert so we gave up and left. We had to ask twice for someone to take our order for second drinks. Nobody asked at any point if the food was OK or if we needed anything. Food was mediocre. I've never seen such a thin piece of battered cod. Overall disappointing for such a beautiful location.

Had the shared roast which wasn't hot , presentation was a mess, roast potatoes weren't even browned. Meal was tasteless. I wanted to complain but my husband wouldn't let me. We've had meals there before and too be honest have never had a problem. The service was also very slow. I know it was a bank holiday but still no excuse for poor service.

Was there today with friends having a drink inside, waitress was clearing a table close to ours. The waitress tried to carry far to many items from the table and dropped some glasses which smashed and scattered all over the floor & under our table & chairs, never even apologised just started brushing up around us. Needless to say we drank up and left very disappointed.

First time we have visited for Sunday dinner, what can I say… 11/10 from us! Special shout out to Sally, she was brilliant in every way! Hope to see you again when we return.

We popped in as a family for a quick lunch after my son's first holy communion and we were welcomed by a wonderful woman Sally she was amazing with the boys and we could tell she was great as soon as she sat us down too our table

I cannot praise the Boathouse enough. It was my 64 th Birthday and we had booked a different restaurant several days earlier that rang the morning of my birthday to say they were over booked.The Boathouse had been my second choice so we booked there and I am so glad we did. First we had a warm welcome on arrival. Second shown to our table overlooking the river. Third we had exellent friendly staff who took our orders . Forth the food was excellent. Finally it did not break the bank. It was an excellent place for my birthday and in future will be my first choice.

lovely sunday lunch with a view. helpful and attentive team and Beth was the most pleasant and helpful tram member ( waitress) that i have encountered in a long time. will recommend

Fancied an evening away so decided to return to the wonderful Boathouse in Chester. We're not local but it's worth travelling for. Very friendly welcome, great room. Had a drink outside then had a wonderful meal in the restaurant, lovely server. Location is perfect, riverside and just a short walk into to the city. Comfy bed, lovely shower and super breakfast with freshly cooked hot food. Will Definitely return and definitely recommend. Will book direct next time. Thank you.

Lovely meal well presented, served by great staff and a fantastic beautiful river view to complete the experience. Dog friendly. 3 course + large wine +tonic + coffee £46

Fabulous food ! Staff very attentive and friendly. Sally was wonderful ! Lots of advice on food and recommendations. We will definitely revisit.

Really lovely food made much better due to being hosted by Sally!! Sally is a credit to the Boathouse, genuine, joyful and extremely helpful! Big thanks to Sally!! I hope you get a big slice of cake!!!

The food was amazing and Sally who looked after us went above and beyond, lovely lovely lady who looked after us and our Grandmother

When returning to my home city of Chester I like nothing more that a walk along the river Dee and having a few drinks at the Boathouse pub . On Saturday 20/4/24 myself and two friends did exactly that only to be told when we entered the Boathouse pub that we weren’t allowed to drink inside and if we wanted a drink we would have to sit outside! What an appalling attitude to customers who want to enjoy a drink, it seems that if you are not dining your not welcome.Not that it should make any difference as a customer is a customer but where three smartly dressed men in are fifty’s so hardly undesirables, we certainly won’t be returning any time soon. A big thank you to the Ship inn , The Handbridge , The Bear and Biller and the Cross Keys for making us all so welcome

Lovely family dinner tonight, with a wonderful view of the river, faultless service from Sally, friendly atmosphere and tasty, good value food. We had mains and desserts and everyone left full and happy.

Visited on a Saturday, though the restaurant inside wasn’t busy (outside for drinks was quite full). We spent over two hours here due to extremely slow service. It took around 45 minutes for our starters and then another fairly long wait for our main. We...

The staff could not have been more helpful! So friendly and attentive. Thank you for making our group’s lunch a success. The view out over the river was much appreciated by our German friends.

Great experience food was fantastic will definitely return and recommend to others our waitress Sally was also fab really jolly and made our experience even better.

What a lovely spot on the river, food and drinks were great, the singer was an added bonus but what made it extra special was our waitress Sally. She was so lovely, funny and accommodating! Really makes your experience! Excellent customer service! Thank you so...

A wonderful scenic pub on the River. The Sunday lunch was divine. The service was out of this world (thank you sally ann). Overall a wonderful and enjoyable experience. Just one note they only refund you £2 for parking.

What a gem of a place ! It’s a hidden treasure from the people and the food ! If you are lucky enough to be served by Sally and Beth you will never want to leave ! I highly recommend this place ! Only place...

Sally was our host for the night she was so welcoming and friendly. It was my mums 70th . She was very happy you made her feel welcome

Great service, particularly impressed with friendly waitress Sally, will definitely go again. Plenty of outdoor seating is a bonus on a good day.

Always excellent service from Sally...nothing is ever too much trouble which is why we love going there - will keep going back again and again.

Called in on the spur. Even without a booking, the staff were great. Have been to this venue in the summer and had a lovely drink on the terrace over the river. This visit was in a hostile spring day, so no outside dining. As Vegetarians there was plenty of selection. Food was excellent. The thing we took away was the hospitality of the staff, in particular Sally.

Had a lovely time here. The atmosphere is lovely and Sally was amazing with us. She is such a credit to the boat house. Food was delicious definitely worth a trip here if you are visiting Chester.

Lovely food, drink, atmosphere, location and service! Couldn't fault it, and would recommend to anyone who hasn't been before.

My husband and I had Sunday lunch here today. The restaurant is in a lovely location overlooking the river. The food was excellent and good value for money. The staff were really friendly and our waitress, Sally, was very obliging and extremely efficient. This was...

Saw the restaurant while on the boat trip and decided to have evening meal there. Good choice. Not a cheap place but the food was lovely and the staff were pleasant and accommodating. Special shout out to Harry, and thanks to Sally, for who nothing...

Really great location and lots of gluten free options! Sally was an excellent waitress who put a smile on our faces. Great service.

Great location amazing food (Sunday lunch was fantastic) but most of all the welcoming , friendly and informative service from our waiter Sally will make us return time and time again.

Sally has looked after the rowers for years and is a great asset to The Boathouse, please look after her! Not much else to add as I have made the point!

Good food, great service and wonderful venue! Never been to the Boathouse before and we visited with friends complete with dogs. Staff were welcoming, informative and attentive.

Went to The Boathouse for Sunday lunch with friends. First time. It was absolutely wonderful, if I could rate it 6 I would. Location fabulous and the staff were lovely. Some of our group had roast turkey - real meat, moist, proper squadgy roasties and fresh veg. Could not have been better. Others had steak pie and feedback great - clean plates all around. Didn't have dessert as full. I've told my friends to go there and we definately will. WOWSER!

Not often you will find staff that will go above and beyond to make an occasion truly memorable . I would like to say Thankyou so much to the kind and caring staff at The Boathouse in Chester , who did everything possible, including singing Happy Birthday whilst fetching out our puddings !!!!!, to ensure our daughter was made to feel the centre of attention. Particular appreciation to the warm and bubbly waitress who served us .. you made our day with all your kindness. Our daughter lives in Chester and this was our special celebration. We won’t forget the effort you made to make sure Molly felt super special .!!!! The food was amazing and your staff team were exactly that too !! Thankyou so much , Maria x

Stayed here for 1 night, staff were really friendly and welcoming. Room was clean and well presented. Breakfast was delicious and a good variety of options. Location was brilliant, very short walk in to town. Will definitely return here!

What a great place perfect for a sunny day out on the terrace right on the river. Nice staff and very friendly. Food was nice enough. Will be back.

We had pre-booked as we were staying at the hotel for the night. Booked when we checked in. Staff were very friendly and professional on arrival.The bar and restaurant area is bright and spacious. Good food choice on the menu. We had a lovely view overlooking the river and people rowing in boats. Staff were attentive and service was very good and efficient. Food was very nice and we enjoyed our meal with pleasant views leading to a sunset. Very nice stay here and dinner was very pleasant.

It was a lovely warm sunny day so we took a walk along the river and arrived at The Boathouse which we've visited before. It was about 14.30 in the afternoon and we decided to see if we could get a table outside as it was such a lovely day. Upon arrival we could see that there were plenty of tables free both inside and outside, great we were in luck but no such joy!! We were approached by a young member of staff who said 'sorry but we are only accepting bookings right now.' Don't understand why that was the case when so many empty tables, just turning away business!! Even if they had have said you're welcome to have a drink at the bar or at a table but we need the table back by 15.30, we would have understood but to operate a business with approximately 30% capacity on a hot day by the river is nuts!! Particularly when we have had lockdowns etc.

Great venue on the river front. The location offered us a quiet and relaxing opportunity to drink, relax and watch rowers and boats pass by. Despite numerous visits to Chester in the past, we didn't know of the Boathouse until our most recent visit. Great location and a place we will visit again soon!

We have just returned home after staying in room 19 , my wife and I we loved this place even though Booking.com nearly messed up our stay by cancelling it , all sorted in the end though.The staff were lovely and very accommodating, the breakfast is excellent with lots of choice and a really nice full English breakfast, our only slight issue was that the room could have been a bit cleaner in the bathroom where the tiles meet the wall , we actually cleaned it in about 2 minutes and a lick of paint would help freshen the room on up, apart from that we couldn’t fault it. We had two evening meals as well and they were very nice.We would recommend The Boathouse to anyone.Thank you to all the staff .Michael and Lynne .

What a pearl we found by accident when walking up the rive Dee from Old Dee Bridge. Delightful setting on an old barge in the river in the sun on a September afternoon. Good food and lots of choice.

After seeing previously good reviews for this place decided it would be nice to have a walk down the river and stop for a drink here. This was a waste of time and a mistake and seems like the previously good reviews are not the case anymore. Was greeted by a rude young man guarding the door and just seemed to be an inconvenience for him that he was even there. Rubbed his hands all down his face and just said, have you booked? When we replied we just wanted drinks, his response was they only had three members of staff in and they just can’t cope!! Couldn’t actually see one customer inside, the place was empty! How ridiculous, especially on a lovely sunny day to be turning customers away!

On arrival on a sunny day, we were lucky enough to find a table on the terrace. Excellent, varied menu. Waiters were friendly, informative and efficient. As it was a lunchtime visit we opted for the light lunch menu, all served quickly with fresh ingredients. Good choice of drinks. Lovely, chilled couple of hours in lovely location with great food with effective service

Pleasent meal nice service by the waiters , courteous , let down unfortunately when paying the bill at the bar by one of the bar staff a dark haired tall guy who referred to me as "cheif" short changed me after giving him a tip putting the change for a tip on the bar he was picking it up before I even left my desired amount ! Treated with contempt by this individual enough to ruin my afternoon and in doing let the rest of his team down who were courteous !! Needs some guidance by the other members of his team perhaps and a talking to by his manager ! Won't return because of this individual ! The hospitality business is not for him !

We visited the boat house restaurant when we came up to chester to collect our daughter from university in June. we had great evening and the food was amazing and competitively priced I have just booked again for September and I am really looking forward to itHighly recommended

Very disappointingStopped off here for a early evening meal. Nice location overlooking river. The food was mostly good except the steak which was tough and grisly. Staff not very welcoming. We were waiting for our dessert when manager told us to vacate our table as needed for hotel customers..informed him that we had been waiting over half an hour for our desserts. We eventually got our order and vacated the table. At no time were we told there was a time limit. Sat outside for a drink after our meal and no one sat on our original table for the duration of our stay. There was one exceptional member of staff who engaged with us and made us feel very welcome and we think deserves a mention..so a big shout out to CJ..and thank you. Pity not all staff were like you.

Had booked a table as looked great on the website. In real life, the outside area was really grubby. Whole place needed sweeping and general maintenance. Terracotta pots on all the tables had half dead, un watered plants on them,cobwebs everywhere. Food was nice enough & our waiter was very friendly.

We just popped in for a pint of lime and soda and a fruit juice. The soda had barely been touched by any lime whatsoever and they charged us £4.75 for the pleasure. When I complained that the prices were ridiculous the staff agreed they were. Great! If you have more money than sense you'll think it's great. For those who know a con when you are faced with it, avoid it like COVID.

Lovely Location pity about the food we called in today we were greeted by a lovely woman on reception who sat us down We ordered sandwiches the bread was hard and stale as though it had been left out we waited a long time for this to arrive even though the place was not that busy we sat outside in the lovely sunshine only to be choked by smokers in the same area we won’t be going again for this reason and obviously the stale food

Sunny Sunday afternoon, booked our table in anticipation.. Ordered Salt and Pepper Sqiud and Pea and mint fritters... (I'm trained chef 31 years in the trade).. Squid looks as though it has been bought in.. Arrived with no salt and pepper seasoning... Just deep fried tiny rings..no grilled lime as advertised and shop bourght sweet chilli sauce.. Asked the waitress about the squid "that's how it's done here... The sauce is corrinder sauce...".. which it certainly isn't.. I asked for some lime and we recieved half a lime that had obviously been cut 2 days ago... Brown and juice less.. .. Dish certainly not as advertised.. My pea fitters let's say poor in flavour and presentation.. Hummus smeared on half a tortilla with a piece od baby jem lettuce and some sort of chilli sauce randomly drizzled over.. Wouldnt dip pots be a better option.. If you don't like the chilli sauce your knackered for its drizzled on already! Returned squid to be offered a prawn cocktail.. Poor again.. 3 oz of prawns.. With a piece of brown bread, no cucumber garnish.. Starter cost together approx 12 to 13 pounds.. Poor and over priced and sudstsndsrd quality. Mains.. Summer Vegetable Thai Curry.. Arrived in small bowl.. Various chopped veg, beans, tiny portion.. Clarty and stodgy.. Moulded timbale of under seasoned rice... Tasted average but dry, no sauce if any description... Garnished with a dry piece of lime... Fish and chips with mushy peas... Chumky chips.. Soggy chips.. Not drained greasy.. Leaving oil on plate.. Fish over fried and dry inside.. Had a hint of curry flavour too.. Obviously cooked in the same fryer as my oriental starter (golden chef rule do not fry other items in the same oil as spiced items).. Greasy and tasteless.. Peas looked as though they had a skin on.. Warm not hot.. The oil on the plate was enough to put me off... Poor and shoddy dining experience.Waiting staff were as helpful as they could be albeit a poor girl obviously on her first day having to deal with our list of complaints. As a qualified Head chef what I find most annoying is places trying to sell food thst is not what it is advertised to be, I know what I am eating and trying to hoodwink customers with sending food thst is not correct is poor practice.. The lack of general craft (using separate fryer baskets, cooking chips properly, stove work if curry isn't bourght in?, draining fried products, heating items properly, garnish and presentation.. Basics that every kitchen shoud practice. The food was taken off the bill... This results in food wastage.. Impacts GP for the resteraunt, loosing money for your buisness and damaging reputation.. Lovely staff, great location but I would certainly advise your kitchen staff to get their fingers out seriously.. Its not rocket science by any means!

We live locally but tried to book a late afternoon table online without success. After arriving at the Boat House and paying the 2 pounds for two hours parking fee, we were told at the door that we would have to wait outside for 45 minutes for a table if we wanted to eat. The same person then said we could alternatively take a walk and come back - the catch being that if there were 20 people queueing when we returned, we would have to go to the back of the queue. Obviously very disappointing.We quickly realised that people saying they were just going in for drinks were able to walk straight in, so we said we were coming in for just a drink and in we went..After a short while we asked the waitress for the menu and she happily took our food order.The food here is quite expensive for very ordinary pub food and we ordered Cod and Chips at 10.95 as opposed to the 14.00 large version.When our plates arrived the portions were minutely small for the price, what one would expect for a childrens' portion really. The quality of the small piece of fish was good and served nice and hot. Considering the cost of a packet of frozen peas, they could have been more generous. In total the staff made 7 separate journeys to our table bringing cutlery then food before being asked for vinegar, salt, tartare sauce (sachets) etc. all of which should have been brought out together or on the table to start with. What an absolute waste of resources.I wouldn't recommend the Boathouse as a restaurant to anyone. Best just enjoy a drink sitting out by the water and pick up a takeaway on your way home.

I recently had lunch at The Boathouse with some work colleagues. I'd checked the menu in advance and more or less decided on the steak & ale pie which is priced at £12.95 but it turned out there's a "Light Lunch" offer of two courses for £12.00 and the steak & ale pie was included in the offer which was a bonus. The steak and ale pie was very nice with plenty of filling and went down a treat and I'd definitely order it again if I ever return. For my dessert I opted for was described on the menu as "Seasonal Strawberries" served with meringue, cream and ice cream (so basically a Strawberry Eton Mess). It turned out to be a very small helping with what looked to be a single strawberry chopped into pieces. I know it was a light lunch but when you read "Seasonal Strawberries" on the menu you expect to get more one strawberry! Overall though it was a decent and reasonably priced lunch.

We booked a table beforehand and looked forward to our midweek break and a nice meal at this restaurant. Very disappointed with the service we received though as only told after ordering and receiving our drinks that the first three items we tried to order we’re not available. Surely we should have been told this when we were given the menus what was not available? Also asked if it was possible to move to a river view table that was empty? Was told this was already booked for 6.45 but they only arrived after 7.15. We was not asked if everything was ok? And presented with the bill and how did we want to to pay without even given the opportunity to even read what we were being charged for. We felt that it wasn’t a very attentive service and they couldn’t wait to get rid of us even though we spent over £40 for one course each with a drink each. Would understand if they were rushed off their feet but it seemed very quiet for a Wednesday evening. Won’t be rushing back.

Enjoyed sitting in the sunshine with cold beer so much,like being on a boat but static, booked another day in hotel and went back here next day. We both ate lunches , and the quality of the food was splendid. Highly recommended.

Another compliment for Sally who went ‘over and above’ to find us a table in the shade today. It means such a lot when a member of staff shows so much thoughtfulness and does it with a smile.

We sat outside overlooking the river nice bottle of wine and friendly staff very well organised covid wise would definitely go again

Wasa able to book a mid-week evening meal with ease and choose a river-side table. The staff were very friendly, helpful, and diligent; the food was very good with mid-range prices for a pub; the menu was rather better than many. Altogether a nice experience marred only by the 'parking monitor' - Pay £5 only get £2 rebate on your meal! I did get a full refund but was told it was a separate company that ran the car park. Be aware!

On our last 3 trips to Chester, we have eaten at the Boathouse.The food is actually ok, however it feels like you are paying for the location / views (which if you get a window table are really nice) as opposed to the quality of food. The food isnt much of an upgrade on something like a brewers fayre. The restaurant itself is nicely presented and staff are really friendly. On leaving on this occasions we sort of felt that we could get a better dinning experience else where within the city for the same price.

Beautiful day we decided to go for lunch in the boat house inn seeing such a nice day had fish n chips on the boat beautiful food friendly staff would definitely recommend

Stayed 2 nights just as accomodation and eating were opening up- Lovely location-our room was spotless and lovely a top floor room with a peek of the river. Plenty of hot water &nothing to fault.Breakfasts were good and the river view a bonusPub food was goodThe staff were exceptional, friendly & efficient and nothing was too much trouble,friendly and coping with the new normal really well

Stayed for one night in the accomodation by the carpark. Room comfortable but very dusty. Dust on towel rail, top of mirror. Dust under sink unit and stain marks on door and tiles. Smearing on outside of bathroom door. Dust under TV and mirror compartment etc. Very poor as I would have thought there had been plenty of time during lockdown for rooms to be maintained and cleaned.Evening meal was ok, but breakfast poor and some what luke warm.. Location good and very nice to walk along the river and into town.

Lovely setting here and staff were friendly. Food was pretty poor though unfortunately. The portion sizes were very stingy and the quality wasn't great. My 'Steak and ale pie' turned out to be a small slice of pie and it had obviously been sat under a heat lamp for several hours waiting for slice after slice to be cut off and served as it was as dried up and tasteless as an old floor tile. The rest of the families food was similar except the children's fish goujons which were strangely rather nice.

Visited on Saturday 17th April, the first weekend after external reopening. We were greeted by a friendly host who explained the system to us and seated us at our table. The drinks and food were very good and not as limited as many other places locally so made for a great visit and enjoyable experience. The server Michael was excellent offering very friendly and personable service and extremely efficient, he was very chatty and really knowledgeable on the food and drinks, was all very seamless and slick. Given the current times and how busy the pub was the service and quality was flawless and was a great first experience of eating out after lockdown. Team controlled and guided guests well and felt safe and organised. Would definitely visit again based on the quality of this visit and the reassurance at these times. 10 out of 10

Just returned from a wonderful Sunday lunch in the beach huts. We felt really safe as we had our own little hut. Everyone was following what they needed to do. The food was wonderful and the service was lovely and friendly. Thank you. We will be booking to return very soon.

My partner and I went out for drinks and dinner last night at the beautiful place. We were very well looked after by sally. Food was delicious and drinks well imbibed. Whole place had a very relaxed atmosphere. First drinks of freedom thank for a lovely evening.

Ate here on Christmas Day. The food and service was excellent and to a high standard. The service and servers were friendly and very attentive, but no intrusive. Well done to all at these times and still managing to make the day special. Will recommend as food and service are spot on.

Ate alone as on business, didnt have a booking, but the team were great, very polite and friendly, and the food was lovely

all ways so helpfull and a good place with being next to the water best in the summer 100% love to take the family one day when every thing is ok and the staff was great natalia looked after use well thanks

Decepcionado de que solo se nos ofrezca una mesa exterior para nuestra burbuja de apoyo perfectamente legal. Nuestro hijo vive solo y somos su burbuja de apoyo en la que podemos actuar como un solo hogar.

Lovely location sat looking onto the river. The food was great and The staff were friendly and helpful. Great value for money.

Reservado, llegó temprano en la noche, 5-5. 15 ish, no hay personal de recepción. El personal del bar no entrenado me registró. Habitación menos que óptima. Problema del punto de Tesla, tuvo que volver a estacionarse en otro espacio. El mismo miembro del personal del bar se encogió de hombros, no sabía nada de eso. La marca de cerveza JW estaba bien, la elección de comida no.Salí a comer.Problema de TV sin ayuda del personal para clasificar en la línea de ayuda telefónica que no fue respondida.A la mañana siguiente a las 7. 45 se sorprendió mucho al encontrar un desayuno que no estaba disponible sin una reserva previa. No me dijeron esto el día anterior y estos fueron cocinados especialmente por encargo. Después de unos minutos resolví esto después de completar un formulario de pedido en la mesa.Pero la comida había sido precocida y estaba seca, preparada. Porciones minúsculas. En ese momento, no podía molestarme en plantear un problema. Café y jugo bien. Tostadas que había escrito y solicitado solo blanco, se puso marrón y blanco.No es una experiencia de hotel de alta calidad fuera de casa, como el sitio web del hotel nos llevó a percibir.Verificar proceso inexistente.Realmente es una pena, ya que con esta excelente ubicación a solo 7 u 8 minutos a pie a paso ligero por el parque desde la ciudad, podría ser tan bueno, pero no lo fue.

Encontramos este lugar por accidente y nos alegramos mucho de haberlo hecho. Muy popular, así que tuve que reservar para el día siguiente. . .¡Nos hicieron sentir tan cómodos desde el primer momento! El personal era muy amable y atento a nuestras peticiones y no podía hacer más para ayudar. El nivel de servicio al cliente aquí fue muy refrescante. . . . otros establecimientos podrían aprender mucho de aquí. . . . Servicio adecuado y personal que realmente se molesta. ¡Bien hecho!Nos quedamos por más bebidas de las que deberíamos tener ya que estábamos muy relajados y cómodos. . . el personal operaba muy amigable con los covid Probablemente nos sentamos en la mayoría de las áreas del lugar durante nuestra visita y todos fueron encantadores. . . las bebidas de la casa eran muy sabrosas y la comida era excepcional. . . . ¡Lamb fue increíble! ! ¡Volveremos! ! !Un agradecimiento especial a Super Sally. . . Gwyn y Michael. . . . por su excelente servicio y una gran risa! Salud, señor y señora.

What a fantastic place,location,food but most importantly our waitress Gwyn was so brilliant! Quick service and lovely chats in between. She is an absolute credit to your company. Xxxxxxxxxxxxx

Food is excellent and Gwyn made the visit better than we could have hoped. She was cheerful and pleasant which added to the experience and made our experience. Thanks.

Acabo de comer aquí y estaba delicioso. Compartí algunas papas fritas halloumi, luego comí el pollo y mi novia comió la hamburguesa. Ambas comidas fueron una delicia y el vino también era bueno. Esperamos volver en nuestra próxima visita a Chester

Excelente comida y servicio: mi novia y yo comimos aquí el sábado 22 de agosto en la hora pico de la noche, así que estaba muy ocupado. A pesar de estar ocupados, también fuimos muy bien atendidos por un personal muy amable que no pudo hacer más por nosotros. La comida también era excelente, las tartas en particular eran realmente buenas. ¡Gran escenario también incluso bajo la lluvia!

Habíamos reservado aquí el 15 de agosto para nuestra comida de aniversario, comenzaré con los aspectos positivos, una ubicación encantadora en la que nos sentamos al lado del río. Nuestra hija había pedido un poco de vino para la mesa y esto fue entregado rápidamente. La camarera fue muy amable y regresó con menús. Pedimos comida Mi marido pidió el pastel de bistec y cerveza y yo pedí que la pechuga de pato se cocinara rosa y también un entrante de papas fritas hallumi para comprar todos juntos. Llegaron las papas fritas, pero no hubo comida después de que les dije que lo queríamos todos juntos. La comida que llegó bien estaba fría en ambos platos. El pastel estaba seco y la olla de salsa se había solidificado, el puré parecía puré instantáneo. El pato no era rosado, era duro y graso, la piel no estaba crujiente, las patatas dauphinoise estaban crudas y frías. habíamos pedido otra botella de vino para acompañar la comida. Nos quejamos a la camarera que envió al gerente temporal, fue muy comprensivo y nos ofreció reemplazos o algo más, pero para entonces ya habíamos perdido el apetito. Las papas fritas hallumi estaban bien. No nos cobraron por los platos principales, pero pagamos por el vino y las patatas fritas. El gerente se disculpó mucho. Definitivamente no volveremos aquí y en realidad arruinó lo que debería haber sido una velada encantadora para nuestro aniversario, debido a covid no había posibilidad de simplemente caminar en otro lugar, terminamos recibiendo una pizza en nuestro hotel, no exactamente lo que teníamos. en mente. Es una pena que el entorno sea perfecto.

Pre booked early morning for afternoon,staff friendly,arrived back about 2.30 shown straight to our table outside booth,staff again very friendly and helpful,food was good,good experience will definitely go again..

We visited just for drinks. Waited a long time at the door and nobody arrived so walked into seating area, was quickly told where we could sit and that someone would come to take our drinks order. After almost ten minutes nobody had taken it (visited on a Tuesday afternoon it wasn’t particularly busy), eventually found a member of staff to take order and it was another ten minutes before they arrived. Same process when asking for the bill. Service was unfriendly and painfully slow, wouldn’t return.

We visited here following the reopening of restaurants post Covid 19. Second time eating here and was not impressed either time 6 months apart. Especially for the prices. Lovely location for day drinks but the standard of food has been poor for me on both occasions. The health and safety precautions were very good, however the wait for being served was very poor. Had to wait several times for ordering and for dishes to be taken away etc. The choice on the menu was good. The I had the lamb which was not bad minus the large amount of fat. The steak and ale pie looked very dry. The overall cost was good but only because the government paid 50% id of been pretty pissed if I footed the whole bill!

Came here for dinner with my ex boss and his wife,I recommended that we came here as I’ve always had a decent meal as we live in Chester,unfortunately the lamb rumps were mixed up,one should of been well done and mine medium, we had started our meals before we noticed and because of Covid couldn’t just swap! By the time we got the servers attention we’d eaten most of the veg n pots,they did offer to get the one that was red cooked more,in fairness they took it off the bill,also steak n ale pie was dry around the edges! So not a great experience but will return tbh to give them another chance!

We went for a family meal we called to book to be told they don’t take bookings and they would accommodate us on arrival. When we arrived we were greeted by a very sour faced lady who asked if we had booked we explained that we tried to but were told we couldn’t. We then got put onto two separate tables as the rest of the tables were booked however nobody used the tables the whole time we were there. The food only half the food arrived and the half that did wasn’t good so we didn’t bother asking for the rest of the food. There was a waitress called sally Anne who was lovely and made our time there very bearable. Needless to say we will not be returning.

You could ask for a better location and this is what drew us to try The Boathouse on a recent visit. The Groves are an extremely attractive area of the city and we were given a table with a lovely view of the river. Fantastic to watch the boats pass as we ate and drank in the evening. For us the food came our very promptly as was the service from our waiter and waitress. Our table had been well sanitised before our use and your details are taken efficiently using a smart phone on arrival for NHS Track & Trace. The food was very nice but certainly the location is what made it for us.

Called in for a quick drink around 6.30 Sunday evening. We hadn't booked but as it was only a quick drink they obligingly found us a table at the water's edge. Great view of the river, pleasant breeze . Table near us asked to be moved somewhere cosier as they were feeling cold- which the staff sorted straight away. But seriously guys this is Cheshire not the Med so bring an extra layer with you if you ask for an outside table with a view.Staff all wearing face shields, service was efficient. Clearly marked one way system observed by most of the patrons.Digital collection of details for health and safety. clearly placed sanitizer stations.

Visited here Thursday evening 8 pm ,quiet ,so no excuse for diabolical food ! Starters ok but ciabatta was rather overdone and waited a while for cutlery being given on both occasions .Ordered steak and ale pie ,awful ,looked like it had been standing in kitchen all day meat dry to look at ,handful of chips ,no vegetables,,partner ordered sea bass ,potatoes under sea bass ,horribly discoloured ,manageress very apologetic ,offered an alternative ,so ordered fish and chips ,arrived quite quickly , after not cooked and mushy and fish looked undercooked ,again handed back and called it a day .The staff were extremely apologetic and we didn’t pay for what we had eaten and wine ,but night away was ruined .Post COVID lockdown would have expected the chef to have upped his anti To get patrons back ,but not so that evening.will not be going back

Visited Friday 24th July with my husband and two children. It was busy so we waited 15 mins for a table (first visit).Once seated we waited maybe 10 minutes for our drinks order to be taken and then another 15 for them to arrive.After 40 minutes (and me having to ask a waitress) our food order was taken. Food arrived after maybe 20 minutes. The children ordered fish goujons, my husband ordered fish and chips, and I had a cheese and pickle sandwich.There was a discrepancy with one of the children’s meals- there was one fish goujon and two chicken goujons in the plate, rather than 3 fish goujons, but my son did eat the meal.I mentioned this after we’d eaten, more so that the manager could speak to the kitchen staff. It wasn’t an issue for my son, although he does love fish, but it could’ve been an issue for another child if they were not a meat eater. The manager was great, he covered the whole bill for us, as he said they take things like that really seriously which is always good to know.All in all we had a nice visit, the view of the river and the opposing houses is really lovely, and the food was nice too.We would visit again.

Service was slow at this venue, upon being seated we had drinks ordered within minutes, but it took 30/35 minutes for any attention to place the food order. Food took a further 30/35 minutes, however I expected the food to be slower than usual due to covid, so that is fine. I had sea bass and it came a little dry with flavourless potatoes. The date I was with ordered gammon and chips. The gammon were decent but the chips were dry and stale, extremely poor quality. The staff were not smiling or did not seem friendly and no one came to check how the meal was after we started eating which is a usual thing to expect to happen. Not the best of experiences and will unfortunately not be returning.

Booked a table for Saturday lunch, when we arrived we were seated at a nice table and the atmosphere was great. Our waitress was really friendly and attentive. We had the pate and squid to start which was excellent. For our mains we had one lamb and one burger, we were asked how we wanted the lamb cooked and we said pink but it was well done when it came and was lacking some greens to go with the dish. The burger was nice but the fries were cold. We came away thinking the meal was okay but we expected alot more.