The Boat House in Wiltshire

What an unpleasant experience! This was once a good venue with excellent food, polite staff and generally clean and tidy. But now the staff obviously don't care and can't be bothered to be courteous. The food is very poor and certainly not value for money. The windows, the floor, the carpets and.the upholstery are filthy. I didn't have the courage to use the toilets, my life is too valuable. The tables are sticky and not wiped down. And there were more badly behaved, barking dogs than customers. Why do they let dogs sit on the chairs, probably why the upholstery is so unpleasant. There was a time that you had to book to eat at The Boathouse and we took friends there, but we wouldn't expose people we like to The Boathouse's poor food, duty and general lack of care and hygiene. Definitely a venue to avoid, which is a shame because the location is fantastic.

Really disappointing food options for a coeliac and little understanding from the staff about allergies. A nice location but unfortunate attitudes from the staff and poor food. Reading former reviews the gluten free options really need reviewing.

For 5 years, The Boathouse has been our local. It's always been very special. About a year ago Sharon took the helm. Pretty good.......to.........pretty fabulous!!! We had a Sunday roast today. The place was very busy as always. Service was fabulous. Food was way beyond gorgeous!!! Guess who cooked the food? Guess who managed the front of house?? Guess who created a fabulous hospitality ambiance ???. Thank you Boathouse. Thank you Boathouse team Thank you Sharon. Kicki and Mike xxx

As a family, we can not recommend this establishment enough. The Sunday roast was impeccable, the team gave us amazing service. Really polite and professional. Sharon the landlady is very welcoming with her delightful smile, making sure that the experience and service is to a high standard. We would highly recommend visiting, not only for the food and service. But being situated by the canal, the views are amazing five stars 🌟

Arrived at the boat house without booking a table ,was greeted with a smile and shown to an available table which was perfect. Ordered the BBQ Share board which was ample enough for 2 ..Lovely place definitely recommend a visit if you are in Bradford on Avon area .

Disappointed, booked a table for 2 adults & 3 young children. We were told where our table was when I walked in with my nieces, 7 years & under. No one came to take a drinks order or give us menus. My husband went to the bar to order drinks. He paid for the juices for the children. Not informed there are juices available that are included in the kids menu. I had to asked for menus & still no one came to take our order! I asked the waitress if they could take our order. The food was average & the chunky chips for young children are way too big. The service was poor. The waitress cleared our table, she didn’t ask if we wanted desserts & that ice cream is included in the kids menu. I paid £8.95 per child’s meal without a drink or the ice cream that was not offered or served to our table. When my husband paid they charged us nearly £6.00 for service, what service. The restaurant wasn’t busy. The staff were not on the ball or attentive to the customers. I will not be returning.

Fish platter slung together veg dry and great big chunks look liked days old, in a group of four others waited ages for food . Pork belly was pork chop. Chips did not come to meal was finished not even cooked enough! Staff were just uninterested so many tables left not cleared . Staff in kitchen (we sat outside ) we shouting swearing it was just like kids on a weekend camp !! Very disappointed as were others around us .

Location is beautiful, right by the canal overlooking the marina. That’s it for positives. Visited on a quiet Friday lunchtime with my elderly mother and five year old daughter. Service was poor, slow and mainly unfriendly. Food was mediocre and insanely overpriced. Kids menu £9 for a drink (three options but they only had one available), main (we ordered spaghetti and got penne) and two sides (we went for 2 x corn on the cob, only got given one, took c. 30 mins for the second to arrive). Mum and I shared a bbq platter which was 90% bone - barely any meat on ribs or chicken. A bit of dodgy tasting coleslaw and a few limp undercooked chips. Onion rings fried to death so the onion had disappeared. Generally pretty gross. Didn’t bother to stay for dessert, when we paid bill the waitress couldn’t even be bothered to wait for the payment to go through so just left us with the card machine and walked off. Incredibly poor service and food, so much better available in the area. A real let down and waste of hard earned money and precious time. Avoid!!!

Tomato soup had a "strange"taste...asked what ingredients were in soup..got a "maybe pepper?". No explanation added. Caesar salad was mainly lettuce..had to pay extra for chicken slapped on top...skinny fries ok. Expensive but disappointing food.

We had a meal here on the first night of a weekend break - this is the “sister” pub of the hotel we were staying at. We enjoyed a great meal in a pleasant riverside pub. Good service in a cheerful, atmospheric pub which is...

Went here before staying at the sister establishment the Widbrook Grange over the road. Staff were friendly and helpful, and the selection of food and drink available was good. I had the Calamari for starter which was fantastic. My Wife and I both had burgers...

Me & my wife stopped for a spot of lunch that was absolutely awful to say the least. Whoever was working in the kitchen needs to go back to cooking school. Fatty meat, overcooked chips and greasy batter. Terrible!!!!!!

The young barman was so rude. While I was paying my bill the barman asked me if I was going to leave a tip! I was shocked and very embarrassed by this and said “No, because you’ve actually asked for a tip!” To that he...

We had lamb roast dinner today and it was perfect!! Great staff and lovely environment as usual. We enjoy coming here. Always welcomed

Maybe it was a quiet Sunday afternoon or maybe we had high expectations of what looked like a great spot, overlooking the marina - what more could we ask for? Felt large and empty and characterless, food was ok but not as good as the...

Visited on Sunday on way home after a day out with the kids. We got there about 4:30pm and were told they had stopped serving roast dinner, not a problem for us as we wouldn’t have gone for that in summer anyway. Great for kids,...

Visited today and chose outside seats as the weather was lovely. Ordered starters and main courses at the bar along with drinks. The drinks arrived and some 25 minutes later the main course arrived. When we asked about the starters we were told they were...

Great location and quality service. Stopped off during a walk around the local area. The location is beautiful. Staff were really friendly and the quality of food and prices were acceptable.

A disappointment. We visited for a family meal whilst on holiday. The risotto had absolutely no flavour and I didn't bother to finish it. The rest of the family said their meals were ok - but no more than that. The only upside is the...

Went here for a family meal whilst staying in the area. The food was disappointing to say the least. Soup of the day and the risotto has zero flavour. Steak had to be sent back as a knife could barely get through it even though...

Had Sunday lunch here and it was underwhelming. I expected a bit more for a lunch costing £20 per person. On the plus, location is lovely.

had booked in for a 90th birthday we have been before but had new guests as well 11 in total The staff are really hard working very professional and welcoming our party was from 10 years old to 90 years old. everyone had a good...

We have eaten here before and had fantastic food and good service but I don't know how they have got it so wrong now! Booked online but when we arrived they had my booking but the chef had gone home so no food for us!!...

Fantastic place. Pre-booked for a big party of 16. All made easy and great customer service. Food was incredible, beautifully presented and tastes delicious!

I fully get how hard it has been for the hospitality industry… I have two chefs and a bar manager in my immediate family but this place seems to have forgotten the meaning of ‘hospitality’ all staff except our young waitresses were dead miserable, no...

We used to really enjoy coming here but what a shame its changed so much. Walking towards the entrance we were greated by a bald guy in denim drunk who was swearing and appears to be talking to himself, excellent it's 6pm, should have turned...

Outstanding food. Amazing staff. The presentation of the food was excellent. Views of the marina. We will definitely be going back.

Not our First visit so knew what to expect The team here are very professional so welcoming and friendly we had a family reunion and took a couple of dogs as well staff spoiled the dogs as much as us Our party was aged 15...

Spent an hour or so for dinner here . We had the best cider battered Haddock and chips we have ever had .. very friendly and welcoming staff . Lovely place

Great location and nice venue let down massively by rude abrupt staff. Couldn’t find our reservation but begrudgingly let us sit down. This set the tone for every interaction. The male manager in particular was very rude. Spoiled what would have been a nice early...

A group of 6 visited the restaurant to celebrate my daughters birthday. It was a Friday evening and there was a live band playing which was really enjoyable. There is a good menu available and we all had starter and main course but a couple...

Lovely pub,good atmosphere, excellent Staff and very good food. Nothing was too much trouble and we were fitted in even though they were very busy.

We had a lovely Sunday lunch at the Boathouse, the staff were very friendly and provided excellent service. My 2 year old granddaughter enjoyed her meal and the staff even rushed over to replace her knife and fork every time they fell on the floor....

We booked to celebrate a family birthday with friends. On arrival we were informed that there were no main courses available - we later found out that the restaurant had run out of gas. After choosing our starters we were left with a choice of...

Only called in for coffee but a lovely atmosphere and great service. Nice view of canal basin, plenty of parking. Great place

Lovely restaurant. Looked newly refurbished inside and staff were very kind and attentive. I had soup which was very good portion size and tasted great!

Came here with group of 8 for a joint birthday meal. Bit disappointing that all the cask ales were off but loved the atmosphere, and the food was enjoyed by all. Great portions. Surprisingly spacious restaurant. Staff were on the ball and we were happy...

Just had a beautiful meal. I had sweetcorn fritters to start and pork belly for main. All of which was one of the best meals I have had. My partner had ham hock and fish and chips it looked wonderful too. Staff friendly and service...

We booked here for dinner as we were going to Longleat for the day. We arrived early as we were nearer than we thought we were from Longleat and asked if we would be able to be seated earlier but said if it wasn't possible...

We came to the boathouse in August 21 and October 21. The restaurant is gorgeous and very impressive when you walk inside, The decor here is great and it is immaculately clean. The food was very nice the pork belly main was incredible and the...

Have not eaten here since first lock down but returned with visiting friends The food was even better than before everyone enjoyed everything not a single moan The staff work so hard to please everyone they all deserve a mention Coincided with music night so...

Had an excellent dinner at the Boathouse tonight. Surprisingly high standard of cooking. I had the steak followed by chocolate brownie dessert, my wife had chicken, followed by banoffee parfait. Good value. Pleasant service & ambience. Recommend.

My partner and I dined at the boathouse on Friday evening and what a little gem this place is! We were pleasantly surprised to see good selection off food on the menu as we have found that many other establishments in the area have a...

Amazing food, me and my husband came here for a birthday meal. The land was so tender and lovely and pick in the middle! My husband had the steak which he said was the best he ever tasted. We both had the brownie was was...

The vegetarian/vegan options are unusually good - the twice baked cheese souffle and herb polenta with all the trimmings are outstanding.

Booked a table for six family members to round off our narrow boat holiday. Very friendly and helpful staff, great regard to keep visitors covid secure. The meal was lovely and beautifully presented. Lamb was melt in the mouth delicious. The puddings great and the...

Had a wonderful dinner last night at this lovely waterside pub/restaurant. Extremely high standard of food, imaginative menu and lovely presentation. My husband & I both had the well-presented, perfectly cooked lamb with gratin potato, followed by a delicious homemade chocolate brownie & honeycomb icecream...

Dreadful meal. Service was awful. Steak (well it was on the menu as steak) was disgusting ! It smelled of lamb and was very tough. The chef came and spoke to us and presented a piece of meat shrink wrapped in plastic telling us that...

Set in a lovely place next to a marina.Lovely food ,staff were very friendly and service was great. Definitely coming again.

Stopped at this Pub on the off chance of a meal after quite a long journey. Large bar area and restaurant seating with view over a Marina housing lots of canal barges - pretty to look over the water too. We were told we could...

Went here on a whim with the husband. Looking for somewhere to eat on a rainy day. Thankfully they weren't too busy and were able to fit us in. It is set in beautiful surroundings, even the rain can't dampen that. Veggie and vegan options...

I was recommended Boathouse by the place I was staying at nearby. I decided to book for the evening on my way back from town. Staff were very accommodating and got me a table for that evening. Food was good and staff were friendly. I...

Staff are rude and refuse to take orders on food because they “have too many” orders avoid. Won’t be visiting again

unable to order food? Went to order food and was told I couldn’t order for 15 minutes as they were ‘too busy’ despite the place wasn’t even full. My partner then went up after 15 minutes and was told we couldn’t order for a further...

Dragos kiváló volt . Az étel első osztályú volt. A feleségem nagyon elégedett volt. Ez fontos nekem. Ismét köszönöm, visszatér...

We had an excellent lunch outdoors (indoor hospitality not yet OK). They were really helpful about when would be best to book as they can't stay open if rain. In spite of all the obstacles we had a great time. The food is definitely a...

Went for a meal Friday night- our first since lockdown lifted, didn’t book- but not from lack of trying, I facebooked and rang both to no reply. Had to queue at the bar for food and drinks, which is currently against the governments guidelines. As...

Great friendly service from Dragos. The food was lovely and it’s a lovely place for a outdoor lunch. Would highly recommend

We booked for a Christmas Eve meal arrived at the restaurant to the pub in the dark. Received a text to say they had a power cut 2 minutes before our booking time but lights and all lights outside was on 🤔. Rang and was...

Sunday roasts are amazing here, although a bit on the pricey side i wouldn’t make it a regular place for Sunday lunch. I would have given one more star if the booking was more straight forward, after making my reservation I phoned to change the...

I love the Boathouse. At the moment the menu is limited but it’s still good quality food. Excellent Sunday roast as well and brilliant G&Ts too. Dog friendly inside as well. You feel looked after when you go there. Excellent customer service.

I met up with son and granddaughters for lunch here one Saturday. We had a large table reserved for us, great views and an excellent menu for adults and children alike. The staff were attentive and friendly and we never had to wait for long...

So booked in here tonight for a meal with my good lady. Very attentive staff and excellent covid 19 observations. Food was excellent for both starters and main. Reasonably priced but I wish that they would allow you to leave a tip via the card...

Had a meal here a couple of nights ago. Cajun chicken burger, and fish and chips. Fairly small menu and basic but very good. Would recommend. Overlooks the canal boat mooring area so would be lovely in the summer too.

I collected a takeaway and it was very quick! Food was hot and tasty and the portions were generous. The halloumi burger was lovely and I was so glad to see REAL onion rings! The staff were very warm and inviting and the place was...

It started well with prompt service, and we enjoyed our fish and chips. However, we then waited 20 minutes for the dessert menu, which never came.Meanwhile a party of ten arrived on a nearby table. They were so loud that we couldn't hear each other....

We visited whilst cycling along the canal towpath. A nice setting next to the marina and the beer garden was nice and quiet despite being near to a main road. Covid-19 precautions in place so one way in, one way out but this was no...

Went here and used the govt eat out scheme. Staff were very welcoming and friendly and the food was well presented. Views over the marina were very nice and the tables had been spaced out appropriately.

Stopped by with my partner for a few drinks and nibbles.Great selection of drinks.My partner likes gin and found one that she loves.Im a single malt drinker,the bartenders were fantastic in giving us options and explaining the differences.We had 2 starters and 2 sides for...

understand the concern with a previous review about lack of PPE. Firstly,this is a place I enjoy going for a drink and the service has always been excellent. However the last visit was awful, a large group turned up, completely destroyed the atmosphere and broke...

We spent a couple hours relaxing in this lovely bar in such a super location.The staff could not have been more friendly,nice food,great selection of beers.There is such a relaxing feel about the place with lovely seating areas,very well spaced out.Hand sanitisers a plenty 'one...

Excellent pub, excellent food, excellent service. Visited recently and found a very friendly relaxing place. Staff are lovely and we will be back.

We thought we'd try this restaurant. Hand sanitiser in entrance and tape for distancing. However was concerned that non of the staff had PPE which didn't make me feel safe. The table was sticky, so I used my own wipes. The cutlery was just plonked...

We stopped here for something to eat with some friends. It was very “COVID friendly” and lots of hand sanitizers everywhere. Food was tasty, but service for food was a bit on the slow side.

We picked this place for lunch purely because of its position following a walk along the canal adjacent. Both service and food/drink were so good we repeated the exercise the following day. We had calamari, haloumi chips, chips and side salad, wine and real beer,...

We went there for a meal this evening as was a lovely setting but just didn’t feel safe. Although there is one way tape on the floor and hand sanitizer ... there is no screens up, no staff wore any face shields or masks, the...

My wife and I had an evening meal there at the end of July. Booked a table on-line. Very pleasant service. Good Covid measures with a one way system, hand gel, single use pens to register your trace & trace details. The waiters wore face...

For four months I've not eaten out and what a way to go back with this roast. Everything was cooked to perfection, and to top it off the staff were lovely. The whole venue has done really well to adapt to the current circumstances and...

Popped into The Boathouse at lunchtime today, following a pleasant canal walk from Bradford-on-Avon. At our request we were given a table, which overlooks the waterway even though we had not booked (but booking is highly recommended for best tables!). We received a friendly welcome...

This place is brilliant. Amazing scenery. Food is restaurant standard at an affordable price. Staff are amazing. Usually pop in during walk for a refreshing beverage but thought we'd support them during this difficult time and were definitely not disappointed. Slow roasted pork and mustard...

Took the family here for a Birthday meal. We had Sunday lunch, all of the mains were covered. No complaints from anyone. The children’s meals were great, taking things off and adding things on, was not a problem and was 100%correct when delivered. Always a...

Great food again service excellent weather good views of boats what more can you ask for on a Friday afternoon

Lovely Location, staff very welcoming always willing to find you a table even if you have not booked. Excellent Sunday Roast with vegetables fresh and cooked just right. Fish and chips to die for.

Beautiful food. Lovely staff, very friendly and a lovely setting. Lovely menu, great portion size too!

Very nice local pub food good service very good and very clean local band playing that evening we were there and they were all so good

Had a lovely lunch with my daughter in law. Lovely peaceful atmosphere. Great food and service in nice setting with views of the barge boats.

Be to the boathouse twice now the food was piping hot and all staff very welcoming and friendly will be going again

I visited the boathouse for the first time today. I don’t know why I’ve never been before, but my goodness I will be back again. I don’t have one criticism. Alistair was a great waiter but the rest of the staff were great too. The...

We had a lovely afternoon/evening at the boathouse. Staff were very friendly, professional and accommodating. All 19 meals came out together and the food was delicious and piping hot. Highly recommend the use of the function room, very spacious, bar within and a lovely view...

Amazing dog-friendly place to enjoy fabulous food in a great location. Excellent staff. Decor is classy and updated. Pie of the day, fish and chips, and fish of the day (fried seabass) were all delicious.Amy, Alistair, Dragos, and Mihai were fantastic hosts/servers!!

I feel that other recent reviews of this restaurant have been most unfair, especially when events have been witnessed by other patrons. I cannot praise this establishment enough for both their service and their food. With a high level of customer service, Dragos and his...

Stopped here for a coffee with our dog while out for a walk. Very welcoming staff, beautiful decor. Liked it so much we booked to return for dinner 2 nights later. Just returned from dinner which was excellent. Warm welcome given by Dragos who recognised...

Staff were really lovely, friendly and helpful. Food was amazing. All sixteen meals came out piping hot. Thank you to all the staff for your hard work and allowing us to hold my daughters Baby Shower here. We Will definitely return Again soon. X Jennifer

We’ve eaten here on two consecutive nights now and I’d like to say the staff are outstanding! Especially Dragos the manager . The food was delicious and I’d highly recommend a visit . Ask for the Halloumi....... fries they’re delicious

When I first arrived My friends and I greeted by a lovely waiter, who asked Us if we wanted a drink and escorted me to the bar where he got us our drinks and asked if there was anything else and in which we asked...

A) Menu was not accurate and when you state 'Burger' in Halloumi Burger you'd think you would get a the burger! B) The waiter admitted that the Menu's were incorrect and were due a 'revamp'. C) The Manager was tried to place a burger on...

Rude ignorant staff (especially the manager) Will never go back! 1. we complained about the food and they had no interested at all. 2. Dogs were allowed to run free in the restaurant and barking at people trying to eat. 3. The manager was very...

Beautiful setting with views over the marina, great staff, spotlessly clean and dog friendly as well. What more could you ask for.

My daughter and I visited the Boathouse BOA on 20 Feb lunch time ,service and food was good but there where 2 smelly large dogs 2 smaller dogs came in after us, not on LEADS, not good in a eating area and running under tables,...

First visit since became Boathouse,nice welcome and well appointed bar and restuarant seating area.Excellent service but very poor food qualty considering the prices are above average for the meals offered. starters were overpriced and Parsnip soup weak and very peppery. Ham egg and chips would...