The Birch Hotel in Rochdale

Rooms are tired and need updating but could not fault the staff and service.

One week in this hotel for business in Heywood Two rooms with Breakfast included. Good location near industrial estate. Kind and professional staff Good breakfast

One night only with friends, good value for what we got. Super breakfast. Free parking and opposite bus stop into town.

Had my Fathers funeral here on Friday the 9th August 2024, the staff made it very easy, they took the stress out of organising it as they took the reins, the food was lovely, the staff were helpful and efficient it all ran smoothly, the room looked lovely and everyone was catered to. We can’t thank them enough for making a hard day as pleasant as it could be.

Fabulous day their,in function room.Staff brilliant

Lovely hotel, great staff Lovely food Expensive drinks though Rooms small but nice, very clean

No one seen in reception Poor quality rooms Old , very old and worn out

Great staff, slightly tired room. But will definitely be back as was clean and well presented. Staff even took pre-order for even meal so I didn't miss it.

Get what you pay for. Reasonably priced room just outside of Manchester/Bury with good access into both. Bathroom facilities a little run down but all clean and operational. Warm welcome on arrival. Comfy room with your standard bits, tea/coffee, hair dryer etc...

Very happy with our stay. Staff were so attentive and we have really enjoyed our breakfast here. Location is very good, lots of parking spaces available.

Had my wedding night there but had to leave early after my new wife's waters broke!! Staff were really helpful!

My partner and I booked 2 nights with yourselves as we needed to be in the area for my grandmother's funeral.  As we had a long drive up after work on 13/02/24, we knew we would be arriving late in the evening. My partner phoned to speak with the receptionist in advance to check what time we would be able to check in; she was told that reception would be open until 22:00, but if we were to arrive later then our room key could be left in envelope for us to collect on arrival. We agreed we would call on our way up to confirm our arrival time once we knew the traffic situation. On our way up I tried to call at 20:55, the call was picked up but nobody spoke so I hung up. I called again at 21:05 and got an automated message to say that reception was closed. As, at this point, we knew we would arrive before 22:00 so hoped that wasn't an issue. On arrival at 21:40, we found to our suprise that the hotel's front door was locked.  There was a night bell which we pressed a few times but with no response. There was also a phone, which was out of order but advised we called the hotel's main number and pressed 0 to speak to the out of hours on call member of staff.  I called, with no answer, and left a message. Further calls were then also not answered, leaving us still stuck outside the hotel. Luckily for us, some other guests turned up at this point.  We explained the situation and that there would hopefully be an envelope with our name on and our room key. The other guests found that and kindly agreed to let us in. The key that the other guests had found and handed to us was for room 11, so that is where we went. As it turned out that was not our room, thankfully as it was disgusting in there. We were finally able to speak with someone on the phone who told us our room number was on a piece of paper in the envelope and the key was in the room itself.  We were told that room 11 was being used by the person on call overnight. Had it not been for the other guests, I shudder to think how long we would have had to wait outside before someone came to the door or took our calls.  After a full day or work and a 5 hour drive, the night before a family funeral, this was very distressing. Also, having inadvertently seen the room used by the on call overnight (photo/video attached), I was shocked to see the empty bottle of vodka and several empty beer glasses in the room of the person presumably responsible for guests' safety in an emergency. Other than that it was a very basic hotel, as you would expect for the low price range. The reception wasn't manned during the day either, so you had to call the office if you wanted to speak to someone. Management offered us a future night free to compensate for our experience, but we have no desire to revisit.