The Big Sandwich in Blackburn with Darwen

Since the old mother redcap changed hands to Stonehouse inns I can honestly say the experience and the food have been nothing else but absolutely amazing. We had carvery all you can eat I had all three meats gammon, turkey and beef and they were all cooked to perfection and melted in my mouth all the veg was delicious and so was the gravy. This was my second visit and it didn't disappoint from the first visit. 4 happy family members and we will be back no doubt. A shout out to the fabulous staff members for looking after us.

I was extremely disappointed when the food arrived after 1hour of waiting. Ordered two molten chocolate brownies expecting them to be warm gooey and covered in hot chocolate. Haha no, that’s not what was delivered. We got two freezer stored cold cakes with chocolate on top in a plastic case. Also ordered thunder and lightning ice cream, but instead was delivered death by chocolate, so I rang up to explain they had delivered the wrong flavour to be told they had no thunder and lightning in stock so they just switched it without consulting me first. When I said that I don’t want to chocolate one I could hear them in the background trying to tell me that it’s the same thing when it obviously isn’t! While on the phone I asked if the molten brownies are meant to be cold to be made aware that they are stored in a freezer and sent out cold. As a desert place I expected freshly made food especially for the price!! Also after debating with the guy on the phone that the ice creams are not the same he offered to refund me via bank transfer in which the refund is still not appearing to have been made! Would not recommend. Disappointed! Also why does delivery take 1 hour when it’s literally just frozen crap put in a bag and placed at your front door

It's a convenient place for my wife and I to stay whilst visiting relatives. It's clean with a lovely breakfast and lovely service.

Beautiful cakes here. But for a simple, pre-prepared toastie with no sides, you're paying nearly £5. It's ridiculously overpriced.

Very disappointed. Will not visit Blackburn M&S again. No wonder sales are down and branches closing. Watched member of staff stood there watching the doors just look on while 2 mum's were struggling to get through the door, it was almost as though she was laughing!!!!! Went round the food section and the staff were unhelpful and rude.. once of a day M&S had quality staff as well as products. How times have changed. Very Poor