The Beaufort Hotel Restaurant & Bar in Monmouthshire

Terrible Customer Service – Zero Compassion or Communication! I booked a stay at the Beaufort Hotel through Booking.com but was unable to attend due to my partner unexpectedly going into labor. Obviously, this was an urgent and unforeseen situation. We contacted the hotel immediately to explain and request either a refund or to reschedule our stay, fully understanding that these things happen. However, the hotel's response has been utterly disappointing. Despite calling numerous times, we were constantly promised that someone would "call us back" — yet no one ever did. It’s now been weeks, and not a single follow-up. They have completely ignored multiple emails and requests through Booking.com as well. The complete lack of communication and empathy is appalling, especially considering the situation. We weren’t asking for anything unreasonable — just some basic customer service and decency. Clearly, they’re only interested in taking your money, and once they have it, don’t expect any help if something goes wrong. I strongly advise against booking with the Beaufort Hotel. Their customer service is non-existent, and they have shown zero compassion in handling our situation. Would give zero stars if I could. Avoid!

Very good food and drink,and super staff.

We stayed for 2 days everything about this hotel suited our needs . Very reasonable prices the staff was very polite and helpful and welcoming great hot breakfast with quick service hotel was clean . Parking at rear of hotel with charger for electric cars. Thanks to all the staff at the hotel. Also a beautiful clean town chepstow.

Went for Sunday lunch and it the food and service was exceptional

Didn't stay only had food here, but great service from the waiting and bar staff, good atmosphere.

It is both a place to stay and a restaurant. Delicious food, clean, big plates, good service.

Staff were great but boy does this place need upgrading. Room and sheets were clean but room way too hot, shower took so long to get warm and was basic and cramped. Had to use a bottle to wedge open sash window as sash broken....just to get cool air and breath. Carpets threadbare. Decor so dull. On the plus side the breakfast/food very good and general staff were lovely

Yes nice clean place, needs a bit of updating but besides that can't fault it for the price , Lizzie very friendly and the staff

Staff couldn't do enough to help. Rooms and hotel are tired and need updating, but this is reflected in the price and star rating. Great location and with free parking.

Met family in Chepstow and decided to grab lunch. Last minute walked into Beaufort Arms, they seated us immediately, service very friendly and excellent. 1 course £13.95, 2 courses £17.95, 3 - £21.95. 1 course was plenty, excellent food, all hot and tasty and plenty of it. A genuinely, lovely Sunday lunch.

Enjoyed my stay. Perfectly positioned in Chepstow and friendly and helpful people running the hotel. Remember, it is a 2 star hotel and is wonderful value, so don't expect 5 star. However, the rooms were very clean and comfortable, and a lovely bar downstairs. Would stay again.

4 of us had lunch here for a friend's belated-80th birthday today. Liz served us - friendly, helpful, and polite. Typical pub food menu. We all enjoyed our meals. Between us we had: fish n chips, haddock fish cakes & chips, chicken jalfrezi curry, half n half and 1 friend had 2 starters instead of a main: tempura battered prawns and calamari. 2 of us had apple crumble tart with custard which they both enjoyed. Toilets are up the stairs. Chepstow Town location.

Good place to stay in Chepstow. Cheaper to book direct, by phone. Convenient location in centre of town. Free car park out the back. Lovely English breakfast and unlimited coffee plus juices and cereals. Quite reasonable value for Chepstow.

1 night stay (12golfers) great value for money B&B,clean and comfortable arrived 1700 on a Sunday and was told kitchen was closed but the chef was still on the premises and the fired up the pizza oven we couldn't have asked for anymore (what great evening it was)

My wife and I live in Chepstow and have been meaning to try the Sunday roast at the Beaufort for some time now, as we heard through the grapevine that it was pretty good. That's an understatement: it was nothing short of truly excellent. I'm so fussy about belly pork that I recently told my wife I wasn't going to order it any more because no one gets it right - but, our waitress at the Beaufort encouraged me to try it, as she said everyone seemed to like it. It was nothing short of OUTSTANDING - and they even got the crackling perfect! My wife ordered the roast chicken (which I sampled) and which was also excellent: tender and moist. The vegetables were also really nice. Nothing was overcooked, and all was very tasty. And the cauliflower cheese? Well, all I can say is, it was cauliflower cheese where you could actually TASTE the cheese! The only problem we had was that it was really too much to eat at one sitting, so we had to take some home with us in the 2 plastic containers they offered. And guess what?- I've already had some of it for breakfast this morning!!!!!!!!!! Service was very good and the ambiance is also very nice. Try it - you won't be disappointed! :-)

Returned for a 3rd time today for a roast, the Beaufort are always accommodating, staff are always pleasant and helpful. Recommended

We went for a cream tea and really loved it. This is an old English pub which does need updating. We were greeted by quite a hostile waitress but from there onwards the other staff were super friendly. Our cream tea was lovely! The scones where warm and so delicious! Would coke back :)

This hotel is in need of some updating and is very tired looking. The staff we lovely very accommodating. The room itself was lovely and clean but we thought the price was a little high considering it's only rated a 2 star.

Sorry....this place needs updatingstep , the holes in the carpets.....the bars ojn the floor into the bethroom is dangerous, my disable tripped over and hit her head on the sink.....water flooded the floor in the dirty powerless bathroom despite ensuring the dirty sheild was inside the trough.......never ever again.....damned noisey the first night....as room was abouve a bargain booze outlet......Go elsewhere

Spent a lovely couple of hours outside the Beaufort (at the front of the premises) watching the world go by. Had a couple of espresso martinis. Absolutely delicious. Lovely staff. Toilets are a bit of a jaunt.

Centre of town location, quite noisy...closing windows didn’t help!! Inexpensive but i do expect some basics like a shower that works and cleanliness of the room ie bin emptied from previous occupants. No milk for a cup of tea, or glasses or mugs.

Needed a room overnight near to my mother and these guys were able to provide one no problem. Room was decent enough, was out in the car park away from the main building which i enjoyed, bed was comfy, shower was nice and hot, they only could do a continental brekkie which was decent enough, over all a really good stay for the price.... Will stay again fer sure

Food wasn't great, my meal was the same size as the child's portion! The staff didn't know what was going on...didn't have beans or buns for the burgers.... Won't go back or recommend to anyone! When I spoke to people from the area and shop keepers everyone's response was the same... "never go there" I only did a one star rating as this was the lowest I could give....

Having eaten several wonderful evening and Sunday lunch meals here we popped in for a cheeky breakfast. We weren’t disappointed. Vegetarians were cantered for as well as the full English and eggs Benedict. Eggs cooked to perfection and lovely coffee. Very happy

We just popped into the bar area, some for coffees and others for drinks, on Sunday afternoon. All pleasant enough.

We are on holiday in the area and travelled into Chepstow. We decided to eat at this hotel walked into the bar and was served very slowly at the bar asked for a table and sat in the restaurant. Even after asking to order food we waited and waited. After around 15mins we got up to leave and a waitress came over. But it was all too late by then. We left without eating and the service at the bar pretty much matches the apathy of all working here. Now at the White Hart Newnham where they are restoring our faith in eating out

What an absolutely lovely meal. Steaks cooked to perfection for all tastes required. Fish was beautifully cooked and vegetarian options were really tasty. All eight peoples taste catered for wonderfully. We will definitely be returning.

Our second visit to Beaufort Hotel the first was Sunday Lunch this was for a mid week lunch.The staff were friendly and helpful,the food was freshly cooked and was lovely as usual.

Very attentive staff ,great light lunch sandwiches and fries. Huge range of gin on offer from the bar. Only issue we had was that night the young girl who awoke my wife with a little shake of the bed( we didn't have a little girl staying with us). Also the fire alarm going off with no staff on site apart from the Bride who was able to get us out.

We stayed for two nights rooms very well presented and clean. Staff very helpful and friendly also the food was excellent and good service.

Always call at the Beaufort when I am passing through Chepstow. Good range of food which I have enjoyed in the past but this time it was drinks only. Quite a range on offer and always well kept. Outside is a very pleasant Terrace where dog Lucy was spoiled by a kindly chef who brought her delicious left-overs

Our group enjoyed the Goulash,the soups & the Steak & Ale pie...alas! the hamburger was awful...we were offerred & accepted a free dessert in its place...Staff were lovely & the atmosphere was very welcoming

We often come 'over the bridge' for lunch, even more so now the toll has gone. Chepstow has lots of places to eat, from fish and chips to cream teas, but for us the Beaufort Arms is head and shoulders above the rest. The atmosphere is traditional with a quirky touch, very welcoming. For smokers there is a pretty courtyard at the rear, lined with tubs of flowers and there are tables out front to watch the world go by. The staff are friendly and efficient, happy to exchange a few words or to just take your order with a smile and leave you to your own thoughts, as you prefer. The food is good. We usually have the two course set menu, great value, offering a good choice (I recommend the roast of the day.) Lots of fresh veg, and even your own small boat of gravy - my own particular weakness. Nice puds, try the chocolate brownie with hot choc sauce and very nice ice cream. For myself, I then order a pot of tea for my husband, pay the bill and leave him there happy with his paper while I have an hour round the shops. Just perfect!

A group of 10 of us, as part of our U3A Villages group, had a fascinating morning visiting chepstow. We started with coffee at the Woodford Arms, then tried to visit the museum but it closed that day, then walk round the beside the river by the A48 bridge noting the old pictures including one of the old dry dock before making our way to the Parish Church of St Mary. Here we saw the tomb of Mary Clapton, her 2 husbands and12 children. It was a much larger church than I thought it would be. We then wandered up the High Street noting all the interesting accounts of who used to live there. We crossed over the road by the old arch and looked at the city walls, the new stone records of foods, wines, and other goods.Finally we adjourned for an excellent lunch at the Beaufort.

Booked for Easter Sunday Lunch. There were four of us,we were greeted by very friendly staff and were shown to are table,Very nice dining room, with about 20 other diners,Our waitresses /waiter were very helpful and not over attentive. We all had the three courses.Two of us had the trio of meets Beef.Lamb and Gammon.£2 supplement.Everything was perfect.The gravy was Lovely. A Lovely relaxing meal,and we have already decided to return for a family gathering.

Although the bar lady was tidy enough she refused to sell cigarettes by the pound which left me and my other slightly distressed, definitely wouldn’t stay again can’t wait to leave Wednesday

Ordered a lamb roast and a pork roast and both were fantastic, plenty of food and a lovely side of vegetables, the gravy was perfect. Friendly staff and pleasant surroundings. Look forward to revisiting.

What a jewel of a hotel with the most excellent, warm, fun and welcoming staff. Katy greeted us like old friends and showed us to a spotless and cosy room with a super bathroom (for only £60). We had a delicious two course lunch for £8.95 and an equally good breakfast for £6.95 (provided by the wonderful chef Steve). We loved the ambience, the decor and the history within the walls of this 17th Century hotel, free parking at the back and such a great location bang in the centre of Chepstow.

tIt has been a while since I have visited the Beaufort but on my last visit we has a hot meal rather than our usual very nice sandwiches.. We all thought that the food was excellent and gppd value.

Friendly service at the bar. Excellent roast lamb lunch with fresh vegetables perfectly cooked. Apple pie & custard. All food hot and tasty. To course lunch for less than 10 quid. Excellent value for money. We will go again.

We stopped here for a bite to eat and a warm up during the Mari Lwyd festivities last weekend. Food was amazing and the selection of drinks was great. Staff were very lovely it was over all a very nice experience.

We stayed at this hotel intending to eat supper there. That didn't happen because without regard for their guest the hotel scheduled both a regular Rotary Meeting and a Quiz night. The Rotarians took over the bar preventing anyone else from entering. The dining room was closed. The best part, we were sent down the street to the best ever Pizzeria.

We visited this quaint Old Hotel for Sunday Lunch and it was absolutely superb The choice of main courses was excellent as was the price Our compliments to the Chef for the tremendous presentation Wel done to all concerned we will definately be back

Popped in for some lunch with my 2 young daughters (3 & 7). Not a great choice of the initial menu, but enough to keep these two happy. We arrived just after a table of 10+ had ordered so expected a bit of a wait. the fidgety children were catered for by very friendly staff who checked in on them and brought out their food much quicker than expected, a great level of customer service and a tasty basic brunch that suited us all.

NOT value for money. Stayed 1 week on business. Very tired and worn. Had to keep requesting room to be cleaned. Bed was comfortable. Breakfast NOT included. Will not stay again, have found luxury boutique B&B; for less money for next years stay.

Beautiful up market bar and restaurant in old building in centre of town. Excellent service and good choice on menus.

Walking through the town noticed breakfast served until 230pm.

Three old friends and I met for lunch here on a visit from Cardiff. Although it was a miserable wet Tuesday in November, the restaurant was quite busy, which is indicative of its popularity.

Another great lunch. Although we had the standard fare of Beer Battered Cod. The new dessert of Churros in Cinnamon Sugar was excellent. For those not sure, this in Choux pastry served with chocolate sauce. It’s brilliant, especially when the pastry is perfect.

Wonderful selection of locally sourced food.£13.95 for three courses or £10.95 for two courses.Staff very friendly and helpful.Brilliant value for money overall.

Booked in to a single room for the night before our Offa's Dyke trail walk. I was in room 5A and it was a small single room with private shower. Room was clean but very hot and hot water took ages to come through in the shower. Could hear noise from the bar. Breakfast was good with vegetarian sausages, egg, beans, mushrooms and tomatoes. Staff were very friendly and location is handy.

For us it was a perfect w/e away we couldn't fault the hotel,staff,food or cleanliness, the staff were very friendly an helpfull even the little girl who visited our room during the night was playful although I'd of prefered it if she hadn't given me a little shake to wake me,we had a very enjoyable stay an will be staying again

Sólo tenía 3 - 4 de mis chicos reservado con la preciosa Katie por casi 12 semanas. Me puedo quejar de nada con el hotel y el personal, todo el mundo era amable y nada era demasiada molestia. Estaban contentos y yo sólo paramos Pagamos las habitaciones semanal y no antes. Excelente desayuno, camas cómodas, un bonito pinta en el bar, buena comida y aparcamiento gratuito después de 17. 00 en el aparcamiento público de la parte trasera. Si estás planeando un viaje y estancia de la zona, no dude en consultar en el Beaufort.

Estábamos cansados después de las compras y me detuve por té. El personal era increíble y nos encontramos sin gluten pan, así que podría haber té y tostadas y aunque no gastar mucho, nos trataron con mucho atención como grandes gastadores. Nos gusta eso, nos hace volver, nos encantó nuestra parada en con usted

Sólo tengo comido aquí, pero nunca me he hospedado.

Una arquitectura encantadora y el personal, pero ambos platos de pescado que comí eran demasiado salados para mi gusto. Los clientes pueden agregar siempre a su nivel de aderezos preferidos, pero que no pueden reducir, una vez que ha sido añadido por el cocinero. Los otros clientes, sin embargo, que no había elegido el pescado, parecía satisfecho con sus comidas.

Nos ofrecieron dos turnos, 12. 30 o 2. 30. fueron ar muy lento sirve la comida, otras personas se quejaron del tiempo. tuvimos que ir al bar a pagar, y el gerente no parecen tener ni idea? Normalmente el personal viene a su mesa a tomar su pago, estaba bastante descuidado.

Newly decorated. Called in for lunch today after seeing the outside notice advertising 2 course lunches for seniors. Very nice, quite, just background music, just what we need - no noisy sport on TV. We enjoyed a very pleasant lunch and drinks. Well cooked and good attentive service. We will definitely use again.

Authentic country town feel, but it has been brought up to date with a recent refurbishment, except for the bar where they do allow dogs. We couldn't eat in the restaurant part but could go to the bar and outside in the courtyard. The food is always lovely, although the bar is a little noisy, but that is understandable of course. I can recommend the food and I can recommend the staff, who are really delightful and very helpful. We had a great time there and will definitely be going again.

My partner and I were staying at the NADC just across the bridge in Chepstow and dropped in here on Monday 13th February for a drink. We saw the Valentines day offer of 2 X Fillet steaks and a bottle of Prosecco for £29.95 on Valentines Day for an evening meal and decided to book it. We were a little apprehensive as we didn't know the area and didn't know what to expect.We had nothing to worry about. The service we received from all staff on the evening was exemplary and we were made to feel welcome and like nothing was too much trouble. Craig, who was the waiter in the restaurant during our meal, was friendly and went out of his way to cater to our needs. He was excellent and we can't thank him enough.The fillet steaks were juicy, cooked to perfection and the offer of extra chips, should we want any extra, was a real treat. My partner enjoyed the Prosecco too! We were tempted by Craig to have a look at the 'add on' starter / dessert menu and decided to go for the chicken liver and brandy pate and the smoked salmon salad. Both starters were great value for money (£5.95) and the portion sizes were more than enough. All food was served hot and very well presented.All in all, we had a lovely evening and would definitely return again as the ordinary menu looked very tempting. Thank you to all of the team at The Beaufort and thank you to Craig for a fantastic evening. It's certainly worth a visit. Do not be put off by the occasional bad review.

Christmas day the worst Christmas dinner I have ever had, the food was terrible we were rushed out and for £50 I am very disappointed.

we went to the hotel for sunday lunch . Food was excellent and served hot . choice of three meats. with veg and Yorkshire pudding ,, They do a choice of menu starter main pudding , starter main, or main and pudding. Staff were very friendly . I have also had a breakfast here and that was also of a good standard .

Enjoyed a fantastic meal last night at the Beaufort Hotel. The food was spectacular, great taste, presentation and faultless service. I would recommend to everyone, I have found my new favourite place to dine and what's even better is it's local. Ambiance was beautiful with fresh flowers, the attention to detail with the place settings. I can't wait for my next visit

Booked for Christmas meal with the extended family and what should have been a lovely occasion turned out to be a very poor and disappointing day. They say you can tell good management when things go wrong and how they react to put it right. In addition to waiting over an hour to be reseated after the table laid for us wasn't set for enough people (despite pre-booking months ahead), the food was then of a very poor standard for the price paid. These guys did very little to rectify the situation and when asking for feedback at the end of the meal, we were dismissed with 'all the other guest feedback had been excellent' - something we know not to be true having spoken to some of them. In short, don't waste your money at this place, there is a lot better locally.. lesson learned!!

Stayed one night during a very busy weekend.Staff were fantastical do room comfortable.bathroom very nice.The only drawback is that it is not a new building.our room, 6a was very noisy with creaking of floorboards and stairs when people were passing. I know there is not much the staff can do about it, but it did keep me awake until very late.

This is a small hotel near the bottom of Chepstow high street.It's a lovely friendly place to pop into for lunch.The menu is good with a great choice of foods.

A group of five of us popped in here for lunch, I hadn't eaten here before but a couple of others recommended it. There were several free tables and we ordered food and drink at the bar. I opted for hand battered Fish and Chips at £8.95 which came with peas and homemade tartare sauce which I thoroughly enjoyed. The others said they enjoyed their meals too, I'd have no qualms about returning here.

We booked the above-mentioned hotel at short notice last Thursday morning via Booking.com in order to attend a concert in the castle on Friday evening.Having read some of the reviews beforehand, we were a little apprehensive as to what to expect but generally we found the hotel to be ok, clean and adequate for our requirements. In fact, we found some reviews a bit unfair, but everyone is entitled to their opinion.Ok, with all due respect to the owner, it is not the Beverly Hills Hilton, nevertheless having paid for a double room (without breakfast) at a reduced rate in what is a traditional old coaching inn, we did not expect gold taps and mahogany fixtures and fittings. It was spotlessly clean and cosy so what more do you want for one night?However, things didn't go 100% to plan......Firstly, having booked a double room on the Thursday afternoon, we received a telephone call from the hotel manager later that evening to explain there had been an 'error by Booking.com' and that there were no double rooms left and we could only have a twin room. As this was for the same price we agreed to accept - no big deal.Secondly, upon arriving at 2.50 pm and handed our keys, upon entering our room we found it was the double we had actually requested when booking??? Thirdly, the room still wasn't ready which was slightly frustrating as booking in was at 2.00 pm so the fact we had arrived some 50 minutes later should have resulted in our room being accessible. The cleaner apologised and seemed to be rushed off her feet. As we didn't really have a major issue over this, we just returned to the bar area until returning at 3.50 pm to find our room was ready.We enjoyed the concert and our stay in a nice hotel and town, even the weather improved and the sun shone!! Would probably stay again if a similar deal with Booking.com.

We were given room 12 after checking in at 2.15pm. This room comes right off the car park so anyone walking past can see directly in. The wifi also does not work in this room.Upon entering, it was obvious housekeeping hadn't attended with wet bathmat, full rubbish bin etc. When we queried at reception, it was met with an incredulous: "But check in isn't till after 2pm!". It was after 2 and we were given the keys!Room was very small with a single window which we had to close at night due to rooms' proximity to the car park so it was very warm and stuffy.Did not eat at restaurant, so cannot comment on the food.

One of the things I learned as a busy working Mum was that you could make a pigs ear out of trying to defrost bread in the microwave when you realised you hadn't made enough sandwiches for packed lunches and had run out of fresh bread. There is a point to this, bear with me....My friend and I ordered cheese and tomato sandwiches for a quick snack in the Beaufort. We probably imagined a tasty piece of cheddar with some juicy well seasoned tomatoes. When the sandwiches arrived mine was dry, curling and slightly warm. I asked my friend if I could prod hers and it wasn't warm and dry. Inside were pieces of white soft cheese and a smear of tomato chutney. I sent mine back. It was replaced with the comment that the chef had lightly toasted it! Why one was 'lightly toasted' and not the other God only knows. My replacement was warm but not dry, so I suspect from a little further down the loaf!For over £5 a portion this was not the way to make a good impression! Cheese sandwiches are pretty basic but this took basic to new depths of basicness.

Dropped in for dinner last week and were met by very friendly staff and some very good real ale. The food was very good and they have some good deals on selected meals. The house wine was good and service swift.

Was in Chepstow for two nights ate here as I was having trouble finding other places open. It was "burger night" so had this which came with a free pint! Can't complain at the price. Not a great burger fan but this was quite good. Bar was full of "regulars" drinking, perhaps should have gone into their separate restaurant but only wanted a quick meal. This I got with no issues re food. Probably wouldn't return as I generally keep away from Weatherspoon's!

Stayed here after completing Offas Dyke. The accommodation is tiered and could of been cleaner. In desperate need of re-decorating. The staff were helpful and friendly, and the main bar area was nice. Breakfast was a let down, it was an extra £7.50 which was expensive. One of the girls in our party only wanted poached eggs on toast and still got charged £7.50, it was advertised on a board outside at a cheaper rate, when we questioned this we were told it was because we were residents and the £7.50 was residents rates!!! So if we'd just walked in off the street it would have been alot cheaper - doesn't make sense. Disgusted

Reall nice couple of days there. Breakfast was lovely. Not as lovely as the barman who made my cocktails mind. Really well located too. Clean and basic room

We frequently go here for Sunday lunch and are never disappointed. Food well presented and plentiful. Too much for my 90-year old mum who has a small portion. Not sure it was wise but this time we had a dessert too! Staff always friendly and helpful. Lovely to have table service and take your time over a meal. Need to book on busy weekends such as Mothering Sunday. They do delicious bar meals too. Highly recommend.

A very pleasant evening with friends in nice surroundings, the food is quite good but nothing exceptional, one dish was pasta based but they did not have Parmesan. My meal was lamb shank, which surprisingly was a little over cooked and leaning towards dry.The restaurant is nicely decorated with some lovely touches but also the place is a little pretentious when there is no need,Overall it was certainly ok and would happily go back again, but nothing to rave about either, As for dining on a budget, depends on the size of your budget, with wind averaged at about £26 per head.

The service was slow because there was only one waiter on duty. The food, however, was good as is the price.

Called in on an impromptu visit after Chepstow Castle. Staff were extremely accommodating and couldn't do enough. Food was good value and service quick. If you're ever at a loss in Chepstow for something to eat, give it a go.

This is our return visit here and it just gets better, Lovely Staff as always, friendly and welcoming, and extremely helpful, once again all our requests were met and more.It was my Birthday and they really made it special for me and my Partner,So A Big Thank you to all of you, and a special thank you goes to (Justin the Head chef) your food was the icing on my cake, words can't express how delicious your food was, absolutely mouth watering, cooked to perfection And Well presented not forgetting the dessert it was to die for...... We will Definitely be having that again...Mmmmm

The Beaufort is a very friendly hotel.I often have lunch in there & find it very good value.The food is good, the staff are very friendly & the bar & restaurant are clean & nicely decorated.

Stopped in for a breakfast before a day of adventure and was very very happy!! Lovely veggie breakfast (Hubbie had meat one and said great too) good quality orange and coffee, brilliant value. Lovely interiors for the hotel. Will definitely stay at the hotel next time we are in the area.

stayed here for two nights very nice. lovely meal in restaurant .cooked to perfection Nice breakfast We would stay and eat here again. thank you.

The beaufort hotel in centrally situated in chepstow. Its an old building with a lot of character. There are a few parking spaces at the back of the hotel. I was part of a party of girls going to the races. 4 of us stayed in room 9 which is a family room, 2 singles and a double. All beds were very comfy and very clean. Good tea and coffee facilities. The breakfast was nice but the staff were so disorganized. When we came down form our room We wasnt shown to a table and nothing was explained. We were left waiting for ages before we went on the hunt and found the table containing the cereal. The fruit juice and milk jugs were empty so we had to ask for them to be filled. All the tables that had been used previously had not been cleared away. No order optiobs were given to us. The coffee machine had broken and the flask they had put out was empty so no coffee was available. A couple next to us had finished their breakfast before their coffee arrived after having to ask for a second time. Our breakfast was nice but the toast didnt arrive until we had finished and we had had to ask for as it wasnt offered on ording the breakfast. The tables were sticky!

What Great staff, Food and cosy clean rooms,I want to say a big thank-you to Lucy, one of the staff at the Beaufort Hotel, She took all our requests into consideration and helped towards making our night Perfect,so once again thank you very much Lucy really appreciate your thoughtfulness......

Well......., wot a perfect 1st nite here in chepstow and in The Beaufort Hotel, but thanks to our more than perfect host named Ricky!! This guy, from the start made our stay here well beyond our expectation more than perfect!!!What a wonderful easy goin polite guy. If there's ne1 to make you feel comfortable n welcome n be honest about things it this guy. Thank you Ricky for goin out of you way to make my fiance n I feel special n definitely wanting to come back.So....., to ne1 wanting somewhere good value for money for rooms and most definitely food and amazing service.....come to this place and stay.O..., n by the way, I'm a professional chef n my fiance travels Europe for the deaf etc so stay n eat well in all kinds of places

Asked could they prepare a special one off meal for some old comrades of the Submarine service. No problem and the meal was superb. The wine was not too pricey and very good. The beef wellington was gorgeous well done chef. Overall a successful evening thankyou to Mike and his staff. Henry

An OLD hotel that is in need of an update. We are 67 years old and our room was on the 3rd floor and there is NO lift. My wife has COPD so she found the stairs a struggle.Bed was a small double. Room was clean and tidy.

We stayed for one night and have done for a number of years This time we decided to eat there as well and weren't disappointed at all. Lovely meals (curry and roast) and will do the same next year.Atmospheric and friendly.

Terrible hotel with staff that do not care about customers. My advice to anyone in this area is find another hotel. I would not stay here again even if I was paid to.

Decided to go out for Xmas lunch this year, called the Beaufort to see if they had space so decided to pop in for Sunday lunch to check it out. The place has been recently refurbed and today's Sunday roast was well presented, hot and tasty. A nice pint of Guinness and a pleasant glass of Pinot Grigio was also enjoyed. Staff were efficient, helpful & friendly, Natalie in particular made us feel very welcome and we had no hesitation in booking lunch for Christmas Day.

Stayed here over the bank holiday weekend as a base to explore chepstow and the 'castell roc' festival.The hotel was easy to find and was a short walk from the train station, we arrived before check in opened but found an array of pubs to hole up in before checking in.We booked a triple room and were given three single beds in a pretty spacious loft bedroom, the beds were comfortable, the room was clean and it contained everything we needed except a hair dryer. Beware of the ceilings and doors if you're taller than average... It's a fairly old building with particularly low door frames !All in all we enjoyed our stay at this hotel and In chepstow in general.

I visited this establishment for a bite to eat with two others. When arriving at the restaurant we were greeted by a waiter who told us to sit wherever we liked and brought us menus. When we tried to order food we were told that we couldn't order for a while because the kitchen was busy. Due to this we ordered drinks that were served to us with dirty glasses. When we finally ordered and food was brought to 2 of us the presentation of the food was poor! A long while after the third starter arrived again poorly presented. The standard of our main meals was poor enough for us to make the decision not to eat more that a few bites. (Battered cod and chips, steak pie and linguine) After deciding to give some constructive criticism if we were asked why we hadn't eaten much we were surprised to discover the waiter came and removed the food from the table and didn't even ask how our meal was but just presented us with the bill. we quickly paid and left. Would most certainly not return.

We live in Chepstow & have never visited the Beaufort hotel for food so we thought it would be nice to try. I'm glad that we did. Greeted by friendly staff, shown to the dining area & given menus. A lot of choice on the menu & some lovely options (I'm sure I seen somewhere a sign saying using locally sourced produce). I went for a toasted goats cheese & sunblushed tomato toasted sandwich & side of coleslaw, it was delicious. My other half had the lasagne which he also enjoyed. They had a lovely looking desert menu too but we decided against desert. The place is old worldy & very charming. Would recommend popping in for food if you are near, I don't think you'll be disappointed with the choice, service or the food.

Me and my nan went to here for lunch, we were welcomed by a very friendly man at the hotel desk. We sat in the restaurant and decided what to eat, I then went to the bar where there were lots of local people who were known by the staff and they seemed to be very regular customers. Itt took a while for me to be served at the bar as the locals were all served first, when I was finally served we ordered the roast (lamb). When our food arrived it wasn't a very good standard, meat was over cooked, roast potatoes were actually deep fried potatoes, veg was raw and came separate on a tiny dish which had to be shared between 2 of us. For 1 drink (soft) each and the roast dinners I paid £22 and to be honest I was very unsatisfied. We wont be going there again.

Stayed here whilst working in the area, nice place mike the owner is a great bloke , the staff are really cheerful and it's a good pint too, rooms are clean an a little dated but would definitely stay again

Stayed here for one night with a bunch of mates on the way to John O'Groats arriving after 100 mile leg from Devon. First impressions were a bit iffy as it does look a bit dated but the reception and service from the staff could not have been better. My twin room was clean and tidy with loads of hot water - all you want really.We decided to eat in the hotel and it was delicious. On top of that, we had to leave quite early the following morning and the staff came in ahead of time to sort out breakfast without any complaint.Well worth a visit if you're looking for great value and service. The only downside was noise from the local revellers which went on into the early hours but that's not the hotels fault!

It was a late booking for 14 and the Restaurant was able to accommodate us all with a great family table by the window. The staff were very helpful and friendly and there was no pressure to start our meal or order which was great as the extended family met up. The food was traditional of good quality and plenty some. Everyone enjoyed the food and the children were well catered for. The service was good and timing about right as it gave us time to talk between courses! If you want simple traditional food, and plenty of it, served with a smile and accompanied with a good wine or beer, then The Beaufort is a good place to start in Chepstow.

We had a fantastic weekend break in Chepstow. We decided to find a nice restaurant to have few beers, a nice meal and watch the FA Cup Final. The Beaufort ticked all of the boxes. The food was very good and the staff excellent. The whole experience was however spoilt by a dog on the loose throughout the eating area. It was on it's hind legs looking at my rib-eye and jumped on the chairs to get a better look. It appeared to be attached to the Beaufort. We chastised it but it wouldn't go away.

Lunch break while on a tour, and stopped at Beaufort Hotel for a quick bite to eat. Prices were reasonable, and food was decent. Nothing extraordinary, but certainly respectable. Fish and chips was fine, though the batter on the fish was perhaps fried a bit too much. Caesar Salad was kind of funny, in that it was a regular salad with caesar dressing.This is a decent place for a quick bite if you are traveling through the area.

Called in for a quick coffee earlier in the day , and then for a drink while waiting for a table at a restaurant - v friendly and goo service and value