The Barn Owl in Worcester

Great refurb, didn't think it could get better bit I'd did! Testament to amy and the team

Following a recent complaint we were invited back for a free lunch for two. My chicken tikka was great and the naan bread was warm too. My husband's steak was well cooked and he really enjoyed it. As always the staff were friendly and attentive. I'm so impressed with the fast response to my complaint which has restored my faith and we will definitely come back. Thank you Amy and team.

It was a great pub for a bite to eat.

Wow where so I start . Booked a table and with dogs . So not to sure where you can sit with dogs. As you approach the main door it says bar left lounge right. No idea where we were meant to go. Went in the bar door seemed right as didn't think dogs would be allowed in the lounge part. I had no idea who or what to say to anybody about our booking . So i waiting at the bar and told them about our booking . OK he said . I said where do we go with dogs. Where ever u like in the bar or where the grey carpet is in the lounge. So we went in the lounge I was close to the usual desk inside the lounge door I presume for bookings. There were people standing there but no staff assisting them. I think it dawned on them its pointless standing there as no staff bothered with them . I only noticed this once we sat down . After a while discovered it's now ordering at the bar not table service. It was chaos at the bar . Some of the customers are planks to be honest. Not doing themselves any favours taking an eternity to order food and drinks . The bar in the lounge is so stupid. Shame on the idiot who designed this . People on the one side of the bar getting frustrated with idiots ordering food and taking to long to decide. when all they wanted is to get a drink. some move around to the other side of the lounge bar to effectively push in . They should have a drinks only and food service counter separately . Been to many pubs that do it that way u know what line to be in. So for future reference. Anyone who wants a drink only . Go into the bar area . Do not get drinks in lounge to many plebs taking forever to order food. After which seemed 10 mins waiting at the bar . The girl who could of been a manager as she seemed to busy barking out orders to the staff but not doing anything herself told someone I was next. I thought thank god. The lad took my order which was very simple . 2 cowboy burgers 2 drinks. After a 5 minute wait nothing happened . Then I saw him serve someone else . So I asked him what's going on. He looked very confused. I said u took my order and disappeared. He said I didn't take your order. I said my god u having a laugh. But another member of staff took my order. Absolute chaos from start to finish. Watching people not knowing where to order. Or asking can they have drinks then order food after. Yes but you need a table number if you want food. Funny to watch the chaos as we sat near the bar . So many frustrated people . It's an absolute mess now . So many people confused. Some still waited at the podium stand on the way in for booked tables . No staff went to them . People not knowing do you go in the lounge for meals or bar. People spending ages ordering food when there's someone just waiting to have a drink......very disappointing experience. Used to go a lot. And that's on a Tuesday. God knows how the staff cope when it's busy . I booked for 6.15. And by the time we walked in and sat down looked at the menu and ordered it was an hour . Due to stupid staff that took my order TWICE . Also my experience didn't help waiting at the bar with some idiots taking forever to order food while the queue behind is getting longer.

Very good food. Chicken strips out of stock. Staff need a bit more training and long wait times at the bar. They were not aware of the specials such as burger and drink night and how to put a house wine through. Ended up with a large glass of another kind. Team needed bringing together to create a 5* experience. All easily fixed and would happily return.

First visit since the refurbishment and have to say it looked very nice. We placed our order on the app which was easy and service was very good. Only thing we noticed was the Sunday roast wasn't available to order this way so I settled on a salad. Overall though very good.

Newly refurbished love meeting at this pub with a colleague. Resident doggo Teddy is so cute and friendly!!

Really nice food and thank you for a lovely birthday meal

Food cold, chicken dry and tasteless mash potatoes tasted like it was from the packet, stuffing had no ounce of colour on it and the pigs in blanket were near enough raw. Used to be really good but not now. Ordering the bar is such a pain when busy as you are standing there for ages. All seemed rather manic. Spent over £100, wouldn't mind if it was a good meal but it was not. Everything felt so manic was not a nice relaxing atmosphere. It would be helpful to be told what they had sold out of things when seated because I had to go back to the table tell my son they sold out the chicken feast platter to then go back you que again. Really sad as Used to love it there. Staff were friendly though and welcoming.

We've been coming to the barn owl many years, and several times a year for family get togethers even since it wasn't even called the barn owl, back in the poachers pocket days "At The Barn Owl we're wise about service. We know what customers like you expect" This doesn't ring as true as it does unfortunately. Visited yesterday and we are told that since the renovation table service is no longer something they do. That really disappointing and we are gonna likely start going elsewhere. Having our orders taken and drinks served to our table by one of the staff was important/part of the experience, and having to go up to the bar from the restaurant/family area to order food and drinks is a big step backwards in respect of service and experience. We've always had great staff look after us at the Barn Owl in the past for sit down meals. Now they won't get their generous tips from us and I expect many others, after all if you now pay for your meal in advance like a pub, and queue at the bar to get your drinks, it's just a pub serving food. And a few pence short of £5 for a bottle of non alcoholic beer takes the mick a bit. Please reconsider the changes in your model since the refurb in respect of the sit down family area. Fine to turn the bottom area more pub like with screens and karaoke, but service and experience has gone backwards now in the resturant area. There's other places we can and will go for cheaper for a sit down meal if need we serve ourselves

Table waiting excellent, greeting excellent, food choice good and varied, restaurant a tad noisy for our taste but busy and good for business and The Barn Owls popularity and sustainability.

Excellent visit - not too noisy. Food was tasty and well priced with plenty of options.

The Barn Owl has recently under gone redecorating. It was a nice welcome to see the lovely difference that was made. The lounge is now separated from the bar, there was a good mix of lounge and bar use. The garden was very busy with lots of families of all ages. Food was lovely, and a nice selection of drinks too.

Great spot for pub grub and drinks. Lovely beer garden and play area for kids.

The barn owl has been refurbished, added a family friendly part which was nice and new colour scheme of the pub was lovely. Looked nice and clean and inviting. We sat outside in the sun and daughter played on the park which is a handy addition. The reason I have given a lower score is I had a zero % Heineken which was £4.70 that is on the higher end of pub prices but my daughters half a glass of orange squash was an eye watering £2.45 !

Refurb great, however menu still very reliant on deep fried food - not good enough these days! We waited nearly an hour food - not good enough. Partner ordered a light pepperoni pizza - laughable as it came with minimum spread of tomato on a very doughy base a little cheese and four pieces of pepperoni 🤣🤣🤣🤣. Definitely not worth the money! Big shame you got rid of table service - clearly want us to eat and get out, and the personal service of a server was a big draw for us- big shame for customers not confident with qr codes and yes, don’t write them off, they pay your wages! Think you forgot toilets on the refurb as they are still leaking, have problems flushing oh and I see you are saving money on hand towels. Not impressed tbh.

Nice new layout disappointed about the pizza off the menu

Great food great company and fantastic staff especially Lucy she goes that one more step for her customers

Went here for my daughters 18th 3rd April food was good when we eventually got it such a long time ! Waited to get served at the bar for 15 minutes.

Nice place, good sized play area for the kids too.

Food was good and staff very polite and welcoming

Wonderful staff so helpful . Tasty meals

Quickly seen to, polite staff. Served by Peter, very friendly. Fresh food and tasty. Would go back.

Great food bar staff outstanding but my only issue was no table service. Having to queue to order food or get a drink when it's busy is a big issue for me. This will be the only reason we will be very careful when we choose to go back! Please please bring back table service 🙏

Had a meal and a few beers with my brother. Had a great time

Love the newly decorated barn owl, a few teething issues with our meals which the team quickly rectified. Please bring back table service and then we will return

Amazing food, amazing atmosphere and amazing staff

Fab soft launch and love the new look, food was lovely and delivered fast. The drinks were great and staff all very friendly

Love the new refresh, it's great to have a dedicated bar area and a dedicated restaurant area. The staff are welcoming and professional, the food is the right portion size, price and good variety. Only niggle, is as you order with the app and they only have some roaming staff, it took a little bit of time for them to clear away the plates from the mains. Other than that, it was a first class experience. Well done to the team.

Amy and Lucy were great the food and drinks were good quality and we had a nice evening thanks again

Barn owl is my favorite bird :3

Had a lovely meal and a few drinks here just before the pub was due to close for a refurb. Amy the manager gave us a warm welcome and friendly smile and showed us to our table. A very polite young man called Joe took our drinks and food order, he was always on hand if we needed anything. This pub offers not only fantastic food but an experience that leaves you looking forward to your next visit. Highly recommend it to anyone looking for a welcoming and tasty meal! Can’t wait to go back and see the new surroundings when they reopen.

We came for a family meal, the staff were very friendly and welcoming, the food was brilliant, I had the fish and chips, best I’ve had! I highly recommend the barn owl, Amy and her team are fantastic they couldn’t do enough for us! Can’t wait to come back

The Barn Owl is a fantastic pub. Always great service and food. Look forward to seeing the new look when it reopens.

Best place for food in worcester never had a bad meal and the breakfast is spot on and staff always friendly

This is our go to place for food, always lovely staff and excellent service. Never had a bad meal. Cant recommend the breakfast enough

Despite the pub being busy we ordered quickly and were served promptly, there were elements we were dissatisfied with but on the whole 4☆

Great place to eat. Food good and family friendly. Great night out with friends.

Lovely lunchtime stop off. Greg, our waiter was spot on, particularly with our kids. Look forward to coming back to see the new look post refurb.

A nice location with plenty of outdoor space, however I do think it's a little expensive, £9.50 for a pint and a half of lager.

I love this place, staff very friendly and efficient, They go above and beyond to Give you the best experience and service, New menu is amazing, Loaded chilli fries Fantastic, I had that with Katsu chicken burger, My partner had the Katsu chicken pizza, Food was fantastic, Thanks to Lucy H and Leah for amazing service. It was a five star from us. See you after the refurbishment x

We had a great meal at the Barn Owl. Lucy H served us and was so friendly and helpful. The food was delicious. We had children and a dog with us and they could accommodate them all.

What a wonderful evening spent at the Barn Owl in Worcester. Lucy H was the perfect host, so warm and friendly and helpful, she really made the evening special. The rest of the staff were also exceptional and attentive to our needs.

Friendly, knowledgeable staff (we were served by Lucy and Leonie), quick service and great food.

Recommended by Premier Inn staff as a place to go waiting for check in. Bland, poorly cooked food. Regretted going as it wasn’t an enjoyable meal. Should have just sat in the car. The staff were friendly, hence the two stars.

Food is brilliant and the children love the pencils and colouring.

Great food, fab service, efficient staff x

Quick efficient service, Great food, Happy staff

The staff are always very friendly.we don't go for meals very often but when we do we won't go anywhere else.The atmosphere is just so nice.Thankyou to you all.

Food was lovely. Great service .Pub was welcoming and very well decorated. For all ages

kind friendly members of staff, always welcoming. its my favourite pub / restaurant i go to in worcester

Great food, good value, and excellent service.

Food nice, could do with out disco being on when are out for valentine's meal

Had such a lovely valentines meal and our waitress Dani was lovely and was very smiley!!

Good food, friendly staff, can be difficult to park at busy times

I came here for a meal with my friend and the food and service was very good, would come again, was also quick service and staff were lovely

Came on Sunday ate in garden as we had three small children...food was good

We came here after a long day of travelling and hiking and both ordered two of the new items. I had the katsu burger and my friend the ultimate spicy burger. I was also able to upgrade my chips to the katsu fries which were great. We were served by Maddy. She was quick to take our food and drink order and made sure we had what we wanted. Everything came out at a reasonable time and was very hot and tasted great. Would definitely recommend.

Great mid week meal. Lovely staff.

Amazing customer service, staff super friendly and attentive. Food always fresh and hot, presented well. Highly recommend.

Very welcoming, service was great and was the food.

Lucy H is an absolute G, we come in every Tuesday and she sorts us out, LEGEND

Went for family birthday, lovely table, served by Lucy H, food was great and price was reasonable. Lucy very good server, interacted. Overall very nice experience. Ultimate veggie burger very nice too

Been eating at the barn owl for years always excellent service food always brilliant prices are really good great staff and management .

Nice clean and tidy. Music was just right also

Lucy was fab, great food and polite service.

Very polite staff and a lovely atmosphere 😀

Great food, great atmosphere definitely recommend

Came here a family meal and a catch up. Service was great from all staff and the food was incredible. I had the katsu fries. Would definitely recommend this place.

Had an amazing experience at the Barn Owl. The food was amazing, I had the chicken strip starter, kebab and fries and caramel cookie brownie for dessert and would recommend them all. Leah was our server and was very welcoming, chatty and efficient in taking our order. The atmosphere in the pub was lovely, will definitely be returning in the near future! Thankyou for a great evening!

The service was amazing and the staff were very friendly. The food didn’t take long to come to our table. Would very recommend this place

Great place, lovely staff, Barn Owl is a great place to go. Amusing and the staff always put customers first. We really enjoy going there. The beer garden is the best in Worcester.

Very friendly staff, efficient service . I would visit again

Couldn't fault the meals and the pub is lovely. However it was virtually empty but felt like we were being rushed. They couldn't wait to give us our bill. When I asked for coffee the lady just snatched to bill off the table as we added to it. Would think twice about coming again which is a shame.

Excellent food and service, great place very clean, can't fault it.

5th Feb - no email as they promised! Photos show the festive burger - the burger was chewy and hard, the pigs in blankets were a really odd colour of beige and we left most of it. We asked it to be boxed up so we could take photos at home but decided to do it there and then. The old faithful burger for £9 at the sizzling was far far better! I think this festive burger was £16 My parents and I had the festive lunch in December. The starters were great but sadly it took two attempts to get drinks and thirty mins later the mains arrived which were terrible! The burgers were overcooked, horrible pasty stuffing and sausages which we barely ate. We tried to get more drinks and that took ages. We left a lot of of the main course and and asked for the bill and said we did not wish to wait for desserts. We were offered them to take home as we were fed up. We were grateful that they did not charge us for the desserts. I sent TWO emails with photos, before Christmas and then again recently, but we have not had a reply from them. I was back in Worcester today and we decided not to risk it again so had a gorgeous lunch at the local sizzling pup around the corner. 🥲

Booked for 20+ people for birthday meal- Staff were very friendly and helpful. All the meals came out at the same time and reasonably priced- Recommend a visit

Service was fantastic, provided by excellent table service from Romeo and Greg, Greg was great with my granddaughters, making little jokes and putting big smiles on their faces. Leah on the bar was so polite and accommodating when we needed extra straws! The food was served quickly snd was lovely and hot. Good quality produce and decent portion sizes. The toilets were spotless too. All in all a fantastic visit with the granddaughters and the park and bouncy castle were an added bonus. My only gripe was the amount of people smoking at the tables outside , it was awful and encouraged us to leave quicker than we would’ve liked. Maybe the smoking area needs to be enforced as not everyone who sits outside smokes! It was very unpleasant for us snd our grandchildren. Otherwise 5 stars

Was birthday party for grandson great night had by all thank you Lucy for the candles on his cake

Lovely lunch great friendly staff , warm literally. Very inviting, Amazing meal, fresh clean toilets

Great service, food and beer is very good.

Excellent service, good food, nice surroundings

Nice pub, good food. Fast service and decent prices.

The sirloins were not really sirloin they were all sinewy and had been reheated and not done medium they were overly done. Rump was way better, the rest of the food was gr8. Order took 30mins to come out which we could see the place was busy but that's a bot long even if busy. Also took long to be seated and a table to be cleared as well. Didn't have this service the previous time I was there, a bit disappointed as my parents weren't too impressed after me telling them how nice it was sadly let down.

Great food and a good drink selection. When the weather is good it is hard to recommend anywhere else. A great outdoor space with a playground for the kids. Not really the best place to go for just drinks if the weather sucks as it is primarily a restaurant. Food is great quality.

Family friendly and great service. Also looking good after recent refurb!

Good pub food at reasonable price

The food is ok ish, staff are great and love the shots

Had a fabulous evening with a group of ladies. Food and service excellent. Special thanks to Lucy H who looked after us so well.

Went out for a family Birthday Meal the staff were very helpful and pleasant. Food was delicious. One member of staff who went above and beyond was Lucy H. Excellent service will definitely go back

Very helpful staff, plenty of room, good atmosphere and good food at reasonable prices. Have visited a few times now and consistently an enjoyable experience.

Just popped in on New years eve staff were great and time there very nice highly recommend

Very friendly and welcoming and good service on the food didn't wait to long

Me and my friend had a lovely meal, the drinks were served very fast and Ryan was very friendly behind the bar despite how busy it was. The food came quick enough considering how many other tables there were, it was hot and very nice.

Excellent customer service. Food was lovely. We all enjoyed our meals very much. Good value for money. Clean and tidy. Nice atmosphere.

We came for Christmas lunch, I could not fault the team, they couldn’t do enough for us. Overall our Christmas Day was just brilliant! Sorry for the late review but we went away on Boxing Day and we’ve only just come home! Fantastic day!

Well done to Greg .he is good with customers , It was a 52nd wedding anniversary ,and I have done what I asked for. Well to them.

Staff were very attentive and obliging. The menu was fairly typical for this type of family/pub establishment. Overall a convenient and welcoming place to eat.

Excellent food. Food came within 20 minutes of ordering. Service was quick and efficient. The team was friendly and would take the time to interact with a lone guest like myself and make my visit that extra bit special. Overall I highly recommend this pub.

We went on Christmas day it was too warm no air con,food wasn't upto standard veg too hard,no gravy boat just a small amount of gravy. Prawn cocktail too much sauce not enough prawns,desert wasn't great either,was dissapointed considering what we paid.