The Bald Kitchen in Arun

Food was cold and dry very disappointing

Fish and chips would have been good if only they had salt and vinegar put on them. The server was too busy chatting to the ‘cook’ and when I asked her if she had put salt and vinegar on them she told me that she had. Very disappointing!!

Today 4/12/23 The rating of 2 stars is for the food/cafe The rating I would give to the manager who resolved my issues is 5 stars……read on to hear the full story I order 3 all day breakfasts and some sides , we had to wait a bit of time for them to come also I had to clear the table myself from the last customer , also the table hadn’t been wiped over . The Breakfasts arrived , they were cold to Luke warm , we had a side order of chips they were a bit warmer. Nobody came to check after they had been served to the table to see if we were satisfied with the food. When I complained the response from the people in the cafe wasn’t great saying “we should have said at the time” rather than saying “I am sorry about this” …. . I asked to see a manager as I wasn’t overly impressed with the cafe staffs limp response . The came over to the table from the store. I explained the issues and also highlighted out while I was there another customer had complained about her lunch being at best warm when it’s supposed to be hot . I have since seen other complaints about the food being cold to luke warm when served on trip advisor. The manager who had come to the table to deal with our issues was a gentleman called Frazer can I say that he was the shining light. Frazer introduced himself and dealt with the complaint with the upmost professionalism and confidence and I would say that he is a credit to the store and a credit to the Morrisons brand. It would be great if someone possibly his Store Manager or Area Manager or Head Office could recognise him in some way as he turned a customer (me) who would have left the store as a detractor to a customer who left the store as promoter of the Morrison brand. Well done Frazer ! I am sure you will have a very successful career with Morrisons and I suspect you must be a very valued member of the management team at this store/Morrisons.

This was my second or third time buying off them. And for sure my LAST TIME. Piece of metal in my noodles. I don’t want to know what would have happened if that was swallowed. BE CAREFUL EVERYONE!!

could not place order at the counter !! I was told to use self service machine, eventually I found everything but as I wanted to pay cash I had to go back to the counter to pay!! the burger bun was dry and stale burger was cold and so we're the chips