Based on 741 opinions finded in 1 websites
Opinions
Poor service. Rude waitress. I'm sure there was a mistake on pricing. Strange smell in restaurant making me feel nauseous. I would say more for large groups of local regulars than those who don't normally frequent here. From asking those I know, the service depends upon what day you go etc and what staff are serving, as this particular waitress has reputation as being very rude and unhelpful/ disinterested and not getting orders correct due to being distracted. ( Then blaming customer) All round very disappointed, won't ever be going again or recommending.
Kris Richards . 2025-01-02
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Staff and service very good. Food great, entertainment acceptable. But the rooms -- ours (no 36) was a single with a double bed in. The (excellent) walk in shower bathroom installed such that you had to climb over the single chair to get in the room then use said chair to store your case on top of the wardrobe! We were a large coach party and we were not the only ones with this comment.
John Wright . 2025-01-02
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We went for a family roast dinner The food was very good for £12 including a dessert, choice of 2 from 3 meat , veggie options available ,and the hotel made a dairy free pudding for my granddaughter who is lactose intolerant.woyld of like a bit more meat but it was good meal and staff was excellent.
Mark Ling . 2024-12-10
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Fantastic 4 day break - rooms were a little dated - but bathrooms were amazing! Staff were so attentive and nothing was too much trouble.
tony Scrivens . 2024-12-10
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chairs and tables blocking all the entrances and no gaps for anyone to pass they lucky health and safety came out they would shut the hotel down as they breaking the rules reported it to the bar man and he just wasn't interested never will visit here again.
Sally Bolton . 2024-12-05
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One of my favourite breakfast or lunch spots. I have never had anything other than perfect service and brilliant food. I would definitely recommend 😍
Julie Hitchman . 2024-12-04
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I was here from 25th to 29th November 2024 with 17 friends from a low vision group based in North Birmingham. The hotel is superb. . bright newly furnished and newly carpetted. The food is delicious... the service impeccable.... Competent and cheerful and sensitive to the low vision patrons. Entertainment is professional and such fun Simon is totally amazing. .
Nora Warnaby . 2024-12-04
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After taking a group we enjoyed our week,rooms staff and food was good but what let it down was the dining it seemed you was rushed to get down to get a table ,if you wanted to eat a little later it was hard to get a table to sit with your friends.
Christine Miller . 2024-11-17
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We are staying here for a long weekend. Lovely hotel food rooms and staff are amazing
sylvia thompson . 2024-11-16
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The bar staff were amazing, very warm comfortable hotel. The food was good, so many options. Good view from the windows overall very happy with my stay would come again very soon.
Kacie Naylor . 2024-11-08
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Too often there is a long queue for coffee
Sadie Martin . 2024-11-08
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Great staff and lovely food my sister enjoyed her carvery and I had home made soup was delicious
Christine Brennan . 2024-10-25
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Upgraded my single room to a sea view room. King size bed in this, patio doors. Could not fault this. Very happy with this
Pam Peach . 2024-10-03
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Excellent hotel, lovely food with a buffet with 3 choices for main course and dessert in bright and airy dining room. Location was excellent overlooking the sea. Staff very friendly and went the extra mile to help if needed. I have mobility issues at present so we booked an assisted room which was a good size with everything we needed and plenty of storage space. Would definitely recommend this hotel.
Carol Evans (Jesmond Fan) . 2024-10-02
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Had a lovely 3 day stay here. Breakfast was good, dinner was OK, only salad or soup for starter, the mains weren't bad, puddings were OK, would have been nice to have cheese and biscuits as it was all so sweet. The service and staff were excellent, so helpful and friendly. We had a room with a view and a balcony which was lovely. The entertainment was ok, and a bonus not many hotels have entertainment. Mostly elderly people here, but as I am one of those, I blended in well. We would definitely return.
Jude . 2024-10-01
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Excellent location Lovely friendly staff Sea view room at an extra cost
Julie Clinton . 2024-06-05
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A group of 26 people stayed for five days over the bank holiday. Very warm welcome from the manager with great explanation on how the hotel runs etc, Food was very enjoyable with a good selection both at dinner and breakfast. But what made the holiday so enjoyable was the staff, nothing was too much trouble and so very helpful and pleasant. We went on the Wednesday to the Babbacombe theatre. Walking distance from the hotel, excellent show and the other nights enjoyed the entertainment provided by the hotel. The manager even came and saw us off on the morning when leaving. Certainly will be coming back. Thank you all😊
Edna Dolan . 2024-06-01
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Great hotel service spot on food is great and the entertainment is very good looking forward to coming again
Ian Whitehead . 2024-05-04
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Fab stay our room was great with balcony ,food was 1st class and a very pleasant atmosphere, evening entertainment was very enjoyable 😉 will be returning
Carol Glidewell . 2024-05-02
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We are local residents who use the hotel on a fairly regular basis. It's a friendly place. Good dining experience too, super-friendly staff, and a pleasure to dally there.
James Cordon . 2024-04-26
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A very good welcome on arrival room was very clean staff were very friendly and efficient food was excellent entertainment was also very good would not hesitate to go again both me and my partner were very well looked after.
John Titley . 2024-03-15
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Welcomed by a manager on arrival and welcoming hot drink. Updated to a room with sea view. Most of the hotel was fine. The bed was comfy but would have benefitted by a chest of drawers for clothes storage. However, for me, the restaurant was quite a let down as they did not cater for my dietary needs ie gluten free food, no red meat and dairy free. There was a night when there wasn't anything suitable for me and I went without dinner. The next night was the same, luckily I had provided my own! I won't be returning!!
Marion Thompson . 2024-03-09
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You cannot fault the staff's service at all. The food was amazing and I'm very picky. The dining is self service with a chef carving at dinner, the breakfasts are cooked with every kind of cereal, porridge, yogurts, fruit salad.... plus full English, lovely shower in rooms too. Special thanks to David the manager. Just a lovely hotel to relax in with Costa coffee shop also joined on to hotel.
Lynne . 2024-03-06
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Lovely hotel situated on the cliffs overlooking Babbacombe Bay. Beautiful views from our room. The staff were lovely, the included bottomless breakfast is amazing. We also sampled one of the three course meals on offer at a reasonable price and it didn't disappoint 😊. There is entertainment laid on in the show bar every night. A great experience all round.
Adam Homer . 2024-02-22
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890 Opinions
The decor in this restaurant is beyond beautiful, so cosy. The drinks were high quality not like water, the main course was delicious, we ordered beef burgers. The lady who served us, it was a young, dark skinned waitress, she made our stay, very attentive, helpful, friendly and smiley. The only reason for 4 stars was the dessert, you could tell it was taken out of the fridge, and not homemade. We will come back despite.