The Atrium in Solihull

A good weatherspoons slightly smaller venue I presume to cope with busy days but good overall. Also they take cash unlike several NEC outlets so we'll done Spoons. Giving the customer the choice pays we walked past your competitors to come to you!

When visiting the nec for an event with a group of us I suggested Wetherspoons as it’s a known good, you know what you’re getting and it’s reasonably priced as I assumed all the other nec outlets would be very expensive, How wrong was I? Well it has an extremely limited menu which is double the cost of any other one I’ve visited. And even on the limited menu half the items were unavailable. A chicken wrap with 2 tiny bits of chicken? Drinks that were paid for and didn’t arrive. It wasn’t even overly busy. I should have just went to one of the snack places it can’t have been any worse or any dearer!

Food very fresh and was very busy. Service good food with 20mins

Good for conferences, otherwise quite empty

Horrible!!! Prices are astronomical. I’ve paid over £16 for an Ultimate Burger which was completely dry and cold. The bacon was tuff and gooey like a shoe. Even onion rings were dark and greasy like they were left three days ago on the bottom of fryer. For that price normally you get a prime burger, but this was actually a kick in a face after 45 minutes waiting. One of the worst meals of my life.

Expensive and very poor quality breakfast

Was there 7pm ish for Hyrox Friday 25th October. Mixed race female bartender needs retraining. Extremely rude, arrogant and service was shocking as she was on her phone instead of serving. I would give zero stars if I could.

Weatherspoons in name only. Think school dinner quality food at gastro pub prices. Of course, its location in the NEC makes it a captive market and this is reflected in both the prices and the service. Avoid.

Totally disgusting.A wait of over 30 minutes for the worst food I’ve ever encountered in a Weatherspoons. £30 for a tuna less panini and freezing cold cheese burger. This place needs shutting down. Complained to the manager and he sent a replacement panini which was half tuna and half tomato,complete joke. Ruined my day at the motorhome show. Please avoid this place.

Food was cold (breakfast). So thought lunch would be better what a mistake that was Staff on there break fing n jeffing in front of customers

It's simple: nothing is wrong!! The prices are exorbitant for nightmare food... They take advantage of their location, but really really: I advise against it, better a fast food restaurant at this stage!

Large breakfast normally £6.59 - here it’s £14.30!! Shocking. Also you can’t order a coffee with the App, only food, and when I told staff, their miserable attitude came over loud and clear, they couldn’t be less interested and not even a basic level of manners. The coffee machines are churning out watery nonsense too - I won’t be back.

Very poor, not your typical spoons experience. As other reviews state, should have checked the reviews first. Very small portions, limited menu and prices that were borderline ridiculous for what was being served Chips were not cooked and panini was so dry as had been sat under the heat lamps for so long Service was ok and relatively quick, but really poor food and drink compared to usual Spoons options. Very disappointing, must be many better places to eat in the NEC

Didn't get a chance to try the food as when we sat down we were told they were closed ...at 4.30pm

Food is too expensive and isn't good at all

So you need to enter Witherspoons from the inside to get in, everything is flat so ok for wheelchairs. Food is OK. Service at the bar was a little poor however the meals arrive quickly with great service from the girls

Overpriced food, slow service, restaurant was dirty, clearly have a problem with snugs or snails as there were slug trails all over the carpet! Most of the staff appeared to be sat in the smoking area puffing away whilst we were there. Staff were miserable

Really bad chicken fillet burger, inedible chips, way too expensive for what you get

£31 pounds for 2 standard breakfasts and 2 coffees. Nothing special .

An absolutely disgusting portion of filling in this BBQ melt panini. No more than 3 slices of chicken, a piece of bacon fat, and so little cheese and Bbq sauce. This was pretty much a toasted dry panini for the most part. There is no reason to rip people off, I know full well the instructions do not say to give so little fillings. Disgusting treatment of customers.

Shockingly bad. Avoid at all costs.

Staff are always lovely and friendly

Poor selections in menu No burger available pasta very small portions and extremely salty. Indifference service. Not visit again in future

Definitely not recommended. £14 for this tiny burger with the chicken slice completely dried inside, this is not a fancy restaurant in London!. Completely rippof!

Avoid this place is a rip off for nothing small portion of foods ad heated on Microwave!

Served stone cold scrambled eggs on so called toast which was actually soggy bread hadn't been anywhere near a toaster. Spoke to waitress who just stared and walked away. No apology, nothing, never even had the courtesy of looking at me. Very poor customer service and disgusting food. Shame on you Weatherspoons!

Should of seen the reviews before going in I’ve been to lots of weatherspoons and normally is great. Guess there is always one …. Came here for lunch and the place was like a ghost town. Massive place. Biggest by far that I’ve been too. Was clean too. No sticky tables. Staff seemed to be busy just chatting to each other. But that’s fine don’t expect them to just stand there. But they didn’t come over once to ask about the food. Now you’re at the NEC so there is plenty of choice. You need to bring customers in. No pizzas as they ran out .. Son’s pasta wasn’t cooked (surely it’s not hard to reheat food as im sure it wasn’t fresh. My son asked for some crayons and was turned away quite bluntly. Now I’m sure any place that charges £17 for fish and chips can afford to stock up on the little things. All the rest of the food was dry and over cooked and the presentation matched the flavour and taste. Poor Really big let down as mentioned this is my go to place normally if there is one close Really need to step up guys and sort it out

Eaten here a few times over the years. It's a very limited menu as you'd expect given it's location. Was disappointed to see the burger menu only had vegetarian meat substitutes or chicken. Opted for the chicken and when it arrived it was a very sad looking affair - certainly not worth the £16 I'd spent; burger dripping in sauce and about six inches from it on the plate was a handful of chips. First thing I'd been able to eat all day and didn't touch the sides. Chicken was also DRY. So dry in fact my mouth still feels like it's recovering 24hrs later.

The one we went to was not the Atrium one it was near the Resorts World end. Well what can I say, luke warm chips, overcooked paninis and £4.90 for a bowl of a dozen chips, luke warm. Wished I had walked on by! Never again. Just have a drink there, eat elsewhere.

Higher prices than a lot of wetherspoons, lot less choice as very limited menu.poor service, sticky tables,bits floor.all in all not worth it,must rely on captive audience, people attending events etc

Ordered the plant based burger, looked awful when compared to the effort of the other burgers available, £22 for a pint and this just sad burger. Won't come.here again

Stupidly high prices for terrible tasting food and drinks, and low quantities of food. £8 for some garlic bread. £9 for some nachos.

The dearest wetherspoons I've ever been to. Tables were clean. Staff friendly enough, however didn't know what a Camra voucher was. Only two pumps on, a greene king and doom bar. Thankfully I like Doom bar. Okay is you are using the Nec otherwise find another, cheaper Wetherspoons.

Before Judas Priest and got food and a beer and an enjoyable meal and a great pint!

The one thing you expect from a Spoons is consistency. No matter where I go they are always the same, except this one. It’s awful. Ridiculously expensive beer and what appeared to be a handful of ropey oven chips, at £4.95 per “portion”. Absolute dog dirt, avoid at all costs.

Whenever I go to the NEC for an event, this is the go to place to grab a bite to eat. Staff are very polite and friendly, food comes quickly and the atmosphere has always been welcoming. A friend of mine lost a bag while attending an event, and this spoons was so helpful by keeping the bag safe for us to come and pick up! We were greeted at the door by a lovely member of staff who introduced herself as Li, and she truly was our hero that night. My friend’s things were safe and I look forward to coming back next time I’m at the NEC!

Same whetherspoon service only at rip off prices. I usually like a whetherspoons because its great value, not amazing but very cheap. Not at the NEC, here it's not amazing and bloody expensive

Took 45 min wait for a butty. Staff are so slow. Unacceptable Also probably the most expensive weatherspoons ive been too

Food was awful compared to other Wetherspoons I’ve been to, poorly cooked and small portions in comparison. Had a vegan breakfast which was served with non-vegan butter. Staff are rude. Not worth your money.

After using spoons for many years all around the country this has to be the worst. Half the seats where closed and only two bar staff for serving drinks and taking food orders. Took over ten minutes just to get drinks only to be charged extortionate prices. Definitely a Saturday job attitude from bar staff and management with limited experience or interest. Management didn't seem to care about customer service or the general condition of the front of house. Do your reputation a bit of good, just close the place and concentrate on your other locations. Certainly will not be returning and do not recommend. Rather wait and go to The Dragon in the city.

Didn't know I could go toilet that much in 3 days, chicken was painted car tyre surely

It’s a Wetherspoons. The brand literally focuses on making sure you get exactly the same service and product which ever Wetherspoon you go to. So once you reviewed one you reviewed them all. This particular Wetherspoons is located inside the Birmingham National exhibition centre and it is very well located in relation to lots of the exhibiting halls. We often use it when we are there for having meetings over a coffee which are obviously unlimited refills or maybe some lunch if we’re feeling peckish.

Worst ever experience in any Wetherspoons! Whilst being at the NEC you will expect to pay a premium, this was out and out robbery! The food is twice the normal price and half the quality. A 'small' breakfast was small enough for a small child! The sausage was burnt to within an inch of it's life, and I could count the beans on my fingers. The coffee, normally included is £3.25! What we had, in any high street location would have cost £10, here it was £25. Value for money - appalling! There are many alternatives, use one of them instead.

Very expensive for a wetherspoons

It's finally open when I'm visiting I AM ECSTATIC

Needed more bar staff on the management Needed to jump on and not be work pissing off and hiding 5 o'clock on Wednesday the 17th Farmers day off how puts food on his table for the family x

Really needed a sit down and relax before the train home. Found a table easy enough and it was relaxing but the price at this place was a shocker! £6.25 for a draught cider, compared to £3 in other branches. Food menu also double the regular price and limited. I didn’t stay long.

Do not bother! Tiny little place, far reduced menu and double the price of a usual Wetherspoons. Breakfast is £13.75 at the time of writing! Looked at the menu and left straight away. Oh and it doesn’t have toilets either, you need to walk further round the NEC for these

Closed. Please keep your hours updated. Its basic!

Shocking service Freezing cold inside

Seen more life at a morgue. Was freezing cold and took 30 minutes for my pizza to arrive and wasn't the right one. Instead of sorting it they just brought some uncooked chillis in a bowl to my table. I'm not one to usually moan as you can see from my previous reviews. Just shows how poor this spoons is. Especially charging the airport prices it does

I wish I could give zero. Queued for 10 minutes and the bar staff then said we were lying about having queued at all. Refused to serve us. We then went to get a table and asked another staff member if we could use the app to order. She said yes to fobb us off. In reality, they had disabled the app so we couldn't order from it. Rude, lying staff that don't have a clue what they're doing. Obviously don't want my custom. Came back today (6 years since previous review) and me and my wife were both served the incorrect meal, even after only 10% of the food menu was available. When we asked to change to correct items, my wife's meal was changed, but mine wasn't as I'd had a bite before realising it was wrong. Also refused to give any sort of refund, even though they have failed to deliver a service that we have paid for. The staff were rude, confrontational, and abrupt. They obviously need basic people skills, let alone customer service training. Avoid this thieving establishment at all costs. Update: they never brought my wife's replacement, so we both had no food. Con-artists.

Good place to go when yout at the NEC, very quick service but a small menu. Staff are friendly and also good for kids.

nobody in and food is expensive. I expect to pay more with it being nec but 15 quid for a burger is over the top

This must be the worst Weatherspoons in the country. Filthy sticky tables, chaotic service, terrible food, dirty cutlery. Indifferent staff, lots of items unavailable, the hot drinks station was a filthy mess. Everything overpriced. Would avoid.

The food came out quicker than my Guinness. Chicken burgers apparently, they took 2 minutes to cook and be served! Absolutely disgusting, especially when they’re £15 each!!

Waitress is so rude miserable.......

Over twelve quid for two pints in a Wetherspoons is taking the proverbial

Very expensive. Breakfast was cold.

Visited NEC today for the Classic Car Show and decided to try to get some lunch at Wetherspoons. Despite the huge queues and packed tables we were lucky enough to eventually get a table. Ordered our food on the app which arrived much quicker than anticipated. The food was hot, fresh and delivered by extremely friendly and efficient staff. All I can say is well done to every staff member who were operating flat out in an extremely busy and stressful environment, they all performed brilliantly, well done team.

All round Nice place. However, after queuing for quite a while was informed items were not available. Had to leave queue to find what my party wanted. Returned to till, to order, but staff ignored me & carried on chatting. Eventually ordered & received food a short while later. Food was acceptable, but not special. Captive audience syndrome?

Price scalping bsterds. £40 for two burgers and two soft drinks. The tenesee burger is nice though.

More expensive than other Spoons and drinks are charged extra. Not usual Spoons formula.

Very busy with Caravan show, was an average experience

Another low score review for this venue which seems a theme on Google currently. First time visitor as we were attending an NEC show. Ordered breakfast at 10.50am, arrived at 11.40am and the drinks machines were out of service for most of that time meaning very little choice for " free" refills that actually cost c £3.50 each. Did raise my dissatisfaction with a Team member when I chased the food order and was told we have a backlog, I think they should say that when you order so you can make an informed decision. Decided to raise with JDW customer services when I returned home and got this pat on the head back..... Thank you for contacting the Wetherspoon Customer Services team. I am very sorry to hear of your disappointment following your recent visit to The Atrium. We do try very hard to provide good service and standards and apologise if you felt let down on this occasion. I have shared your feedback with the pub and area manager to look into the matter further, and assure you that any necessary improvements will be taken to ensure that you have a much more enjoyable visit in the future. Thank you again for taking the time to contact us. We do hope that this won’t put you off visiting us again soon. We will never be returning but at nearly £20 a head for breakfast, I expect more and the apology should also acknowledged the poor experience with a gesture of goodwill. Unless desperate, avoid and save your money for a Business that cares about your experience.

Not enough staff, plates and glasses overflowing on the tables and queued outside ...bar staff were clearly overworked but friendly

Very busy. Can't use the app to order. Many ordering mistakes during the week. Ridiculously more expensive than a normal Wetherspoons.

Decent service and price considering it's a captive audience.

Just had drinks while at Nec very busy with shows on.

Very overpriced unlike other spoons.

Service was bad . Party of 4 . Food came out for 1 of us . He had finished before the other 3 came out . Max of 20 chips, lazanger was cold and lots on menu they did not have .

Food good -table service adequate but very untidy tables - not cleared up from previous diners although the place was exceptionally busy

Visted Tuesday 17 Oct 2023 while at the Motorhome Show. Was served by Charotte Till 3 at 11:59. Paid £41.45 for two drinks and two meals. The service was really quick. Meal arrived at 12:05. So it must have been pre-cooked waiting somewhere in the kitchen to be thrown out. In my opinion it was only worthy of being thrown away. The burger must have been the cheapest meat, it was luke warm and to be honest I would not feed them to my dogs. I could not eat them. I did have a few chips. Well if you counted them about a dozen. The meal was called a double classic beefburger £13.50. I know you get value for money at Weatherspoons and generally at other locations the food/price is a reason why we visit. But at this venue it was a disgrace. I visit the NEC every year. This is a food outlet you should miss. You get better food and value at other locations. Go outside the venue and there are far better choices

Unfortunately the advertised draft corona was in a bottle. Fairly expensive 6.50 for a bottled beer. Not many alternatives for gluten free dietary requirements

Absolute disgrace; waited for 3 hours for food. Came out finally after my friend had melted away from the heat, after drinking minimal water due to the service being so slow. Monster can looked like it had been thrown across the restaurant, would get better service if I ordered an Uber eats at the top of Everest.

Called in after a wet afternoon at the NEC, an outdoor experience. Usual fare, BUT much more expensive than you would normally pay at a Wethers!

Good food, service, and atmosphere... but no puddings

No beef in any burgers!? Had the 'gourmet' honey glaze burger for £15.50. Only thing nice about it was the China plate it was served on. Burger had a dry chicken breast slapped between a dry bun smothered in an uncomplimentary sauce, and a stick jabbed all the way through just to prevent the bun sliding off, with a handful of oven chips thrown on next to it. Draught lagers were good though, and bar staff & waitresses friendly.

The best chips I had in my life, the pizza was also very delicious... A Must try if you visit it..

Well well well what a delight this place is! Who knew it was a celeb hang out! All the superstars hang round here! Anne diamond, Ken Bruce and reg holdsworth to name a few! Astonishing! And boy can they drink, wowzers! All good fun!

A lot of the food on the menu was not available to purchase and what finally did arrive was very small portions, undercooked and the burger buns tasted of what can only be described as soapy.

It was a Wetherspoons. Airy but noisy.

Food was okay. Drinks were good, service was good given how busy it gets with events being hosted. Wheelchair accessibility is moderate, however you'll be limited on where you can sit whilst busy. No table service is available here it's all bar service so be prepared for queues especially if there is an event on.

Was closed. When only small events are on at the NEC it doesn't open. Will review further when it is actually open. So don't rely on as being a place to eat.

Usual spoons standard, shame about the increased prices.

It is my one place to eat when at the NEC

Very expensive. Inflated prices

Rip off prices compared to normal wethers

I am in the loo when our food comes out, the older lady puts mine in front of mum and my friend says 'no here please' The lady says to her 'I'm not psychic!' Food okay, but access to bar changes mid meal!

It has been a full twelve months since my last visit, and not much has changed. The prices go up every year, but the quality never improves. I was here for breakfast on my annual visit to the NEC (as an exhibitor), so the whole affair was brief - that is one thing you can rely on - the food is always quick to arrive. I went for the standard traditional breakfast which was lukewarm at best. Customer service was efficient but very curt. It is still a very drafty and chilly experience in the mornings, which is a disincentive to spending a lot of time in here. The bill came to £11.44 with a standard orange juice, compared to £9.95 last year. I'm beginning to think that Premier Inn's £9.99 'all you can eat' offering might be a better option.

We ate here during the Campervan show as we were hungry, tired and there wasn't much choice. Spent £25 on bangers & mash and a Mediterranean salad with extra grilled chicken & bowl of chips. Mash was plastic, peas were rubbery & hard and sausages just okay. Wrong salad brought out, "grilled chicken" wet, rubbery out of a cheap Asda pack and bowl of chips was 10 chips in a dessert bowl. Do not come here. Do not waste your money no matter how hungry you are! Bring sambos. Has put me off Wetherspoons for life ☹️

What a repulsive embarrassing experience. At a trade fair with three guys from Spain and two customers for ‘lunch’ queued for 20 minutes, app not working, everyone scrapping for a table. Minimal menu. Ordered 5 beers, one soft drink and six ‘classic’ burgers. Hundred quid!!!! Worst presented food I’ve ever seen. Really, ever, ever seen. Dry bun, dry burger, with chips and err, that’s it. No cheese, no ketchup, just a singular lettuce leaf in amongst the chips. Wish I had took a photo to justify this review but was too embarrassed having invited overseas colleagues and customers for lunch. No wonder we are the laughing stock of European cuisine when foreign visitors see this as typical English grub. Disgusting, I don’t know how they can lie in bed straight thinking they can serve muck like this at such high prices. Avoid. Please avoid , I am not joking. A five year old could chuck a better plate of food out than that.

Worst food and staff ever. Chicken with no taste, chips not cooked staff ignorant absolutely disgraceful. Spoilt my break. Complained and just ignored. Sorry weatherspoons what’s let down

We found a table in The Atrium easily enough and attempted to order our food using the app, except the app doesn't work in there! Ordering from the bar was fast and efficient, but the food took ages to come, not because it took long to cook, but because none of the staff knew the table numbers or layout. We could see food being carried round and round in circles until eventually the table number was found, but by that time the food was cold. The food itself was awful! The burgers came in a fresh bun, but the alleged '6oz' patty was dry and tasteless. The bacon wasn't great either and the salad (if you could call it that!) was a piece of curled up lettuce the size of a postage stamp! The chips were ok, but were from the end of the bag and not very enjoyable. The best bit of the measly, yet horrendously expensive, meal were the onion rings. After eating the 'meal' I considered doing a covid test as I honestly thought my tastebuds had stopped working! Just awful!

For a franchise known for their consistency - this pub disproves that theory. Food was microwaved to warm it up and it was the worst pub food we've ever had. I felt so sorry for the excellent staff serving that filth. In addition, Wetherspoon was known for it's reasonably priced drinks - not here. The lack of range, and profiteering prices were an eye-opener; we will no longer look to a Wetherspoon pub as a place of fair prices and okay pub food. Pity, because the waitresses were excellent.

This is by far the worst weatherspoons we have been in The menu was very limited and very expensive We ordered burgers in rolls which were not fit to eat The tables weren’t cleared -we had to ask The place was busy but staff were busy standing about and talking The waitress was asked to clear our table but never came back she was too busy propping the bar up with her colleagues Lots of caravaners use weatherspoons but lots are not going back as things are deteriorating rapidly

It has been 2 years since my last visit to this particular Wetherspoons. I wasn't surprised that there has been no improvement and the prices are as horrendous as ever. The traditional breakfast was £7.50 at my last visit (February 2020) and it is now £7.85. Drinks included, that's £9.95 - nearly a tenner - for breakfast (see photo of bill). That's no better value than the breakfast I turned down at the Premier Inn I was staying at, which was £9.50 - and that's 'unlimited'. I said the same before - this is sharp practice and a cynical ploy to cash in on the unsuspecting and hapless visitors to the island that is the NEC, because there are simply no other convenient options for breakfast. As for the food - well, it was just OK. You know what to expect from Wetherspoons. One thing I did notice however - comparing photos - there's no longer a grilled tomato included. So I'm actually getting less than before! Service was quick and cheerful, but the place itself is drafty because it is open to the main concourse, and that makes it very unwelcoming to spend a long time in.

It was alright. It was busy and there was ques to order, however the service was quick. The ordering app did not work so you had to que at the bar to order. The food was served quick and was normal Weatherspoon's food (limited menu though). I don't remember any other Weatherspoon's being as expensive as this one. 2 main meals, 1 starter came to £28.97. So it was not like normal valve for money Weatherspoon's. Staff were friendly.

It is always disconcerting when a restaurant's reviews are overwhelmingly negative, or at the very least overwhelmingly lacking in any praise or compliments, which these reviews are. Judging by many of the comments here, I am not the first (and will certainly not be the last) to note that the prices are so overinflated as to be almost bordering on the extortionate. I have said it before in these reviews that sometimes the price a venue charges is simply based not on how good the quality of its fare is, nor on its location - which is sometimes a big factor - but how much it can reasonably get away with charging. In this case, as some other reviewer noted below - a 100% increase on what you can expect to pay for exactly the same fare at another Wetherspoons venue. That is nothing other than sharp practice - a major venue with a (virtually) captive audience, brazenly charging prices that they cynically know people will pay because there are no or few other comparable alternatives. I choose Whetherspoons for two reasons - the same two reasons why any customer chooses a brand they are familiar with - I know what I expect to pay and I know what I'm going to get in terms of choice and quality no matter which branch I visit. Not the case here. Whilst the quality was simply OK, the cost of a traditional breakfast in London, where I live, is £3.65. Here, it is £7.50. That represents an increase of OVER DOUBLE the price. I had initially chosen Wetherspoons because I didn't want to pay £7.50 for a buffet breakfast at my hotel (see my separate review on THAT) but on discovering that breakfast here with drinks included came in at just under a tenner, I wished I hadn't bothered. See my pictures of the final bill comparing both venues' prices. Oh, and one other thing while I'm on the subject - and again I'm reiterating what some of my fellow reviewers have noted here - service is somewhat lackadaisical. I visited at a quiet time when they were not busy, but I can see how they might easily get overwhelmed because this is a big outlet with a large capacity, and includes an external seating area, as well as tables out on the concourse (see pictures). But the staff really have to stop having loud conversations within earshot of customers, chatting idly across the bar and calling to each other across the room. As a guest relations manager for one of the world's major hotel chains, I found the lack of professionalism shocking. OK, I know this is not a five-star hotel, but a little more discretion and respect for your customers wouldn't go amiss.

We called in during lunch at the running show and only just got a table. The menu was very limited with a lot of food and drink sold out. The food itself (jacket potato and cheese) was really good but we did have a long wait and they were out of forks and sauces.