The Aspen Food Company in Tamworth

Absolutely shocking service! Went in with dietary requirements (nut allergy) selected the allergens menu and ordered a meal which was allergen friendly. I was shown that it may contain traces however that was okay. Around 5 minutes later waiter comes back saying chef refuses to cook food. Absolutely horrendous will not be going back. The food shouldn’t be on an allergen friendly menu if the chef decides what is and isn’t cooked. Then waiter proceeded to add a 5% to the bill for himself without informing us .

Excellent food, great value and great staff. Perfect excuse to send the kids to a Ski lesson so you can enjoy a pizza and beer 😉

We have eaten in Aspen’s quiet a few times since it relaunched, the staff are always so helpful and they make an effort to make the kids feel extra welcome too. We were seated in on of the tent style booths and my kids always feel like it’s an adventure when they get to sit in there! Plus, you get to watch the action out on the slopes. The food is always fantastic, served on a snowboard! (if you have a pizza and I recommend you do)! We will be back next time we ski for sure.

Had an of cuff night out with some friends & I must admit we was not disappointed! Holly & Matt was well on their game making sure our order was taken swiftly & drinks order done within minutes. More drinks on offer as soon as needed. The shuffle board game by the bar is excellent & kept the boys busy for an hour. Well Done

Great way to pass the time when someone you love is on the slopes. Sam on the bar gave me a amazing hot chocolate which was perfect after a couple hours of runs. Food is always hot and filling. Would always go in here instead of the other cafe, nothing wrong with it. but the restaurant staff are 10/10 always.

had 10/10 food with 10/10 service from Sam! Had the snowboard pizza which is now my go to recommendation for anyone that happens to be in for a snowboard or ski session!

A perfect way to finish a great time at Snowdome. They catered for my child’s allergies well which is a massive bonus for me. Food potions were amazing! The Tortilla chips were incredible. Lovely atmosphere too!

Great to be able to watch family snowboarding while enjoying our meal. Pleasant staff who gave helpful information about food. Speedy service and tasty food enjoyed by all. Will definitely be back.

Great atmosphere, loved the food. Will be back for sure. Many other things on the menus I want to try. Looking forward to our return visit!

Visited years ago for the Xmas event and looks as if the restaurant has been refurbed, looks really nice, loved the country music vibes! Managed to grab a booth offering views onto the snow slope, got my little one asking about learning to ski! Had the tartiflette and a pizza (served on a snowboard!!!) lovely food! Staff were friendly, we were there ice skating and had a great time there also, top tip, make sure you bring gloves for the ice, it’s very very cold down there!

The customer service is absolutely dreadful. Truly world class standards of hopelessness. There are two types of staff there: epically gormless and outstandingly rude. There’s no proper system to be seated. You will wait forever to be served, after every single course. No one clears away plates. No one checks if everything is okay. No one apologies. We had to go up and ask someone to serve us three times. There isn’t even the excuse of them being understaffed as there are loads of them. The one thing they are good at is standing around chatting amongst themselves. Clearly zero training. It’s like they have never been to a restaurant themselves and have no concept as to what is acceptable for a paying customer. Ironically, the food is actually okay.

Horrendous. Kids were skiing so 8 parents had breakfast at the same time. We all ordered one of the breakfast bowls. Luke warm. Bacon that had been cooked 100 years as it was like cardboard. Rubber scrambled eggs. The sausage was inedible. I’ve never eaten anything as bad. Manage to get through a quarter of it before I’d had enough. Within 2 hours I was ill back at home. Nobody could finish there’s. Simply horrific. I’ll never set foot in the place again.

I will admit my wife liked her sandwich and my daughter liked her Caesar salad but my burger was so over-cooked, uniformly shaped and dry I can only assume it was previously frozen and reheated by a child. I did not notify the staff because it would have embarrassed the party I was with and it had taken that long to arrive I simply didn't have the time as they were really busy.

Was really looking forward to this. Menu was varied and a few exciting options. Prices were a little high for some things so we assumed should be great quality. Restaurant is beautifully decorated. But at lunch time after our snow play session, it was HEAVING. I had emailed ahead and asked if we could pre-book a table and the reply said this is only available in evenings. This meant we had to roam around for some time to sit down. Daughter loved her hotdog. Husband's pizza looked impressive but was really salty. My Tartiflette (potatoes with bacon, cheese, garlic and onions) was bleak. Potatoes were pretty hard, no seasoning, unevenly cooked (hot spots so assume microwaved) tiny bits of bacon, big blob of very stringy cheese and sitting in essentially a cream sauce. Creme brulee was stone cold with some warm crystallised sugar on top. Only reason I've given 3 and not 2 as my rating is the onion rings were great and staff were nice enough. Wouldn't return though.

Really disappointed in this place. Came here after visiting the snowdome with my family. Ordered the vegetarian supreme pizza vegan. But somehow ended up with a mixture of veggie supreme and caprina pizza. (See picture and menu description). Had LOTS of chillies and red chillies on. Literally an hour after leaving, my family and I started having stomach cramps. And unfortunately ended up throwing up through the night. We've had unsettled stomachs all throughout the day. Would NOT recommend this place.

To be fair. The restaurant is vastly improved since its refurb. It looks really classy. However, in what's meant to be a family attraction, the menu prices are on the high side. Aspens burger £15.95 Salad £14.95 And that's all before drinks. Wow.

Okay where to start Aspen has now been upgraded to a table service restaurant in the loosest terms. Price compares to table service restaurant but food does not. The ambience gives the impression of a Canadian mountain restaurant's which is lovely but food was more like the old menu fast food style And talk about a standard milkshake drink but paying £7.00. Would I go again no sorry. They seem to missed a trick.

I would hesitate to recommend this place. Spent £60 on three pizzas, a kids mac n cheese, and one round of mostly soft drinks. Already felt like I’d been stung before the food arrived. Attached is a picture of my £12 (approx 9”) pizza. Nothing wrong with the ingredients but not well cooked and pretty tasteless. The place has quite a sticky feel to it. The menus were dirty. Also the toilets were a bit grim. My 9 year old son commented on the very strong smell in there. By contrast the facilities at the Starbucks next door were much cleaner.

My bird took me out for a meal at Aspen and oh my lord it was a revelation. It was the day before I could cash my giro and I said I'd give her half when it came through. She drove so I didn't have to get the bus and I said I'd give her some petrol money when I get my giro too. My goodness it was worth it. I think it's worth pushing the boat out and go somewhere nice every now and again. I had the Bratwurst hot dog and I have to say it was the Bratbest. You get it? I love cracking jokes. Anyway, I've got to go. I'm going to miss my last bus from my birds in Kettlebrook.

Me and my sister went today, ice skating was great but then went to Aspen’s for food & drink. I ordered at the bar, the woman must have no got what i ordered as we wanted loaded fries and not normal fries and i even pointed at the menu. This was her fudged up. When the food came out we seen that they were not loaded fries and was normal so we asked her why we got these. The woman did not accept that she was wrong and no apology i had to pay the extra for the loaded fries which was fair enough. But the nornal chips that came to the table usually places would let you have them as a sorry we messed up. But no she took them back. This is so messed up as its mix contamination anyway and they went back to the kitchen. The food overall we had the loaded chips, that was not great. Good potion size but not enough cheese at all, it was like i ordered plain chips in the end. Then we had the natchos. The plate was loaded with sour cream which ruined the food. Will not eat here again.

For 12 quid for a burger, you'd expect a little quality. But the burger was dry and we'll done and even chewy. I ordered my drinks and brought them to my table on a tray whilst 3 staff members stood around doing nothing, not one offered to do what they're paid for and carry them for me. Meal was below average. My son didn't finish his burger and they failed to tell us the size of a garlic bread which was burnt on the bottom. It's difficult to get this food wrong, but they did brilliantly 👍 Normally I would have expressed my thoughts at the end but didn't as it was my son's first experience of snow and didn't want to put a negative spin on the trip. Chips were good...that's about it.. Soup had the consistency of water

Waited 40 minutes for food, which was very unimpressive. Went to the bar and was told we could only order on the app, which is very time consuming just for drinks, seems like they are trying to save on staff by insisting that we have to sit inputting our own orders. Put me off visiting again as we always used to eat here after swimming, will probably go elsewhere for a quick tea in future.

We used the restaurant following the winter wonderland experience. Whilst the wait for food was a bit prolonged (40mins) it was worth the wait. It was fresh and tasty.

Had the most disgusting inedible food. Soup watery, coffee stone cold, rubbery chicken, raw sweet potato fries, childrens burger bun rock hard. And overpriced! Don't waste your money eating out here!

Hand place to eat walking distance from Holiday inn.. was staying the going to Drayton manor the next day I just wanted to grab some food.. situated inside the snow dome it’s just somewhere to grab a bite & a drink

We ordered a few snacks which arrived within 10 mins but they didn’t bring the drinks and I ended up chasing up to be told there was a wait. 20 mins later and still no drinks. Not enough staff on for a busy Saturday night. Won’t bother again.

Had dinner here after an afternoon of skiing and snow fun with the family. A good selection of drinks and prices reasonable. QR code ordering system working well, drinks came after only a few minutes and meals came around 15 mins later. All meals were freshly cooked and worth the money. Would definitely eat here again next time we are at Snowdome.

I came for a learn to ski in a day and it was amazing with excellent staff who helped with everything without a doubt!! But as when you come into the aspen food company the excellence fails!!!! Staff aren’t very accommodating and don’t recommend in future!!!

Great day at the snowdome but poor experience in cafe. Pay £40 extra for our snow day to get “afternoon tea break” which consists of tea, coffee or tap water. I don’t drink tea or coffee, so asked for a hot chocolate which is provided for the children’s group (who pay less) and was told that is only allowed for children… although we pay extra? Poor response from the manager and penny pinching in not providing something that you’ve provided for a lower price to others. Manager not accommodating at all. Over all description: very poor! Better off going to the McDonald’s over the road! However thoroughly recommend snow day at the snowdome, great staff, very thorough and fun!

Fabulous place for food and drink while watching the kids on the slopes. Excellent service and menu. Everything was spotless and Felt Covid safe

Ordered as soon as sat down and order wasn’t even processed for 40 minutes. Bar staff hadn’t bothered looking at our order and food was cold when brought to us. For serving was extremely rude and didn’t seem to care. We missed our skating session...

The food came out after a wait but then to look at my burger and it is completely black, how can a chef send that out. The bacon was solid and the cheese had gone past melted and was almost non existent. Took a bite...

But food was tasteless and cold... Burger had no seasoning and chips was dry but all edible after a swimming could eat a horse 😁

A group of 9 had no problems choosing from the menu. Food arrived quickly and enjoyed by everyone. Some dishes are a little pricey whilst others are good value for money. It was all good quality and everyone enjoyed what they had.

I have brought my family here to eat after skiing at the Snowdome. The service was good and they brought the food out quite quickly. They currently have poutine on the menu which is just awesome but they have let themselves down with their burger...

We ate here whilst skiing at the Snowdome and were surprised at the quality of the food. The service was quick and prices reasonable.

It seems to me that people just hog tables to watch people "ski" without actually ordering food. Not a good atmosphere! Food ok. Drink selection poor.

Stopped for half an hour, lovely bacon sarnie. Coffee was disappointing, but everything else was spot on.

Visited yesterday, family dinner. Not a great atmosphere, staff grumpy. Menu not amazing. Tables dirty. Food ok.

Lovely food with a great view of the slopes! decent portion size too! would visit again. lovely staff!

This Aspen restaurant is a rather big let down. It's messy in there, tables are dirty, staff seem miserable, the menu is limited, overpriced, and the food just isn't that good. For what they charge, you could do a lot better elsewhere. Avoid.

Pizzas nice but could do with a bit more topping, mostly dough. Soup and a sandwich ,bread not fresh quite stale, small sliver of ham,no salad at all. Supposed to come with chutney but was missing. Chips cold and tasteless oven chips. Poor food at...

Food wasn't great, main courses weren't particularly brilliant and the fries were also tasteless....

Recent meal after tobogganing,we mostly all had the Aspen Burger,was really tasty,very big & came with tasty chips as well,good size portion. The 2 kids had nuggets & fries,good portion size & very tasty they said. Got a table really easily & the food order...

Couldn’t even eat the nachos. Not even sure how you can mess up nachos! Chips ok. Rubbish coffee. Very over priced.

Good quick food - perfect for refuelling before you get back out on the snow. Was basic but well done. Offers gluten free options.

The food was really nice. Not a very long wait at a busy time and had great views of the slope. Well worth staying for after your lesson, or session.

Quite a basic restaurant that could do with a make over, food is ok and not expensive, the menu could be a little more extensive and diverse. The new restaurant over the road at the bowling alley is probably better for a family though.

Liked watching people come down the ski slope, it kept the kids entertained. The restaurant was nicely spaced out.

Family of 4 visited during a recent activity day at the snowdome. Drinks were great quite pricey and food was of a decent portion size for the price paid. Convenient if visiting the snowdome.

Came across this Resturant and Bar whilst looking around the Snowdome in Tamworth.

We came for our 10 year old sons birthday tea with a group of 16 lively boys. Right from our first email staff were amazing. We pre ordered food and it was ready as soon as we arrived. Food was lovely and plenty of it. The boys enjoyed themselves and we would def come again.

After an amazing day spent in the SnowDome, we had a late lunch in the Aspen Restaurant. Louise and her team were amazing - the food and service were excellent. I had a Chicken, Bacon and Avocado Salad. Freshly prepared and the hint of lemon... well I ate it all. My husband decided on the ribs and chicken and he licked his fingers off! My son had fish fingers and fries and it was well prepared. All food came at the same time, it was very well presented and it was very tasty. I can recommend this restaurant 100%.

We came to the Aspen bar this morning whilst our children were in the ski club. Thought, as it was a Sunday morning, we'd order a hot drink and breakfast. I ordered two eggs on toast. Simple enough and cost £4 (I was charged for a bacon and egg bap). The food came and the eggs were undercooked to my taste - white of the eggs still clear in some places and a bit slimy, yellows not really cooked at all. I realise some people like their eggs like this, but I like then a little firmer. I was going to just eat round the eggs and just eat the toast, but my husband said he'd just ask if they could cook them a little longer, seeing as we'd paid for both eggs and toast. Chef said he'd cook a fresh set. Great, I thought. I was wrong. What I got 10 or so minutes later was burnt toast and 3 eggs so overcooked I could bounce my fork off them and trying to eat a bite was like chewing rubber. Was the chef having a joke because we'd asked for the eggs to be done a little more? Certainly felt like it. Needless to say I decided to not eat them. What kind of chef can't cook eggs? There is a happy medium between very runny eggs and completely over cooked. Such a disappointment. It only takes one bad meal to put a customer off and as such I won't be eating here again and will also be advising others to avoid. May be advise the staff to clarify how customers would like their eggs cooking to avoid in the future.

Very nice food and although a little pricy , large portions. Service very good, and I like the décor. Bringing the foor out on an upturned snowboard amused me.

Lovely food and fairly reasonable prices. There were 2 adults and 2 children and the meals with drinks was around £40. Food was well presented and hot.

Food and service has always been very good. Tables always cleared quickly. New menu is lovely!!! Friend and I eat regularly and always have a good meal. Good deals too, especially if a snow dome member - 10% off.

We wanted to try somewhere a bit different so thought we'd give this place a try so the children can watch the people skiing/snowboarding, which was good. The place was filthy - really dirty from the bar area to the floor and the toilets (which had wires hanging from the ceiling and a horrible, damaged mirror frame leaving bits everywhere) - had to ask for the table to be wiped.

Visited here yesterday after the winter wonderland. Talk about rude bar staff one in particular! Ours was the first lunch order at 11am , service was poor, extremely slow & the meals were just awful!

One thing I will say, I think the tear off menus are great, especially as it reduces spreading of germs! When you go there, you’ll find paper menus on the wall, so you just tear off a menu and it can be disposed of afterwards!

Had dinner here while staying at the holiday inn express next door. Food was tasty and the bar/dinning area was a great theme. Loved the fact that you can see all the skiers and boarders while you munch!

Fantastic place to watch the skiing and in the past had great food,but oh dear what an awful experience today,we had the brisket open sandwich cooked for eight hours and oh yes it had it was crunchy but cold wow it was truly awful so the two plate were sent back,we then had the ham sandwich and a burger,the burger was burnt the cheese not cooked and the bacon cold,the ham sandwich covers in slimy margarine and hard bread.My children had a pizza not off the children's menu it had tomato purée in thick slime form which was undercooked and so thick it was inedible, such a disappointment as it used to be so good. Packed sandwiches next time what a shame.

I dropped in here to get a take away meal for dinner. It was savage! I had the Cajun skinny fries and fish burger. I could not fault one bit of it. I had a coffee whilst waiting and was entertained with people skiing on the indoor slope. Cool place.

Chicken and ribs was good and nice staff and quick and easy after a ski so yeah visit for dinner i say

The place has good ambience and affords great viewing of the ski slope at SnowDome. The food does have room for improvement especially with respect to oil content - both nachos and onion rings were steeped in oil!! Avoid if you have cholesterol issues!!!!

Ate here with the Mrs and the boy. Had the relatively simple meal of burger and fries but this stuff was amazing! Big fat juicy burger, proper cheese not those processed rubbish slices, fresh onion and sweet potato fries. Washed down with a beer, standard.

We've been there several times before. Service varies. Staff is friendly ,but make many mistakes. Food was burned, fries cold, seating broken.... Many improvements needed. The menu card is very good, tempting and priced for families. With relative little effort it could be top again.

8 of us met for lunch before 5 had a ski lesson. It was a busy Sunday lunchtime at half-term, so we weren't expecting more than a quick cheap burger in chaotic surroundings. Although it was busy, we managed to get a table with no trouble and were surprised by the choice on the menu. Food is ordered at the bar and although there was a queue, we didn't have to wait too long. Food was delivered promptly to the table by very pleasant, helpful staff and it was very well presented, tasty and hot. There were no complaints at all and everyone was pleasantly surprised - my son said the burger and accompaniments (there were a few choices) was much better than the one served at our local pub. Would definitely recommend.

We were here on a Saturday, late afternoon.

Good place to eat while waiting for kids while they ski. The restaurant has a good view of the slopes. Food was a bit overpriced. Fish was small and over cooked, mushy peas in a pot the same size as the tartare sauce. Maybe a coincidence but I am writing this at 4am while sat on the toilet.

Nice place to eat after visiting the Snowdome. Not much on offer but ok basic food. Also nice for a quick drink before hitting the slopes.

Whilst staying in Tamworth for a day's skiing, we ate at Aspen's for convenience. It was an enjoyable experience, as the restaurant overlooks the activities on the snow. We enjoyed the view when tucking in to good quality food offered at reasonable prices.

We've dined here a few times as a family after Saturday morning ski school. Food always seems nice, Goulash is a favourite but sadly had run out, I had an Aspen burger instead which was nicely cooked and of a good quality. Staff are friendly food is good, no reason to go anywhere else after skiing.

I ate here purely because I was staying in the Holiday Inn Express next door. The food choice was a little limited but perfectly adequate for a quick meal. I had no complaints on the quality of the food either. It was tasty, well cooked and certainly good value. Also a handy place to watch the skiing in the snow dome. The bar staff were attentive and polite too. Well worth a visit.

we went to dinner at the Aspen Food Company as we stayed at the Holiday Inn Express and we were really tired and did not fancy going into town. the service was very quick however both mine and my husband's burger was burnt. however the portions are really big.

Went here with my son after taking him swimming as I had a voucher for a half price child's meal. Good choice for me and on the children's menu. I had the chicken Caesar salad and my son had pizza and chips.

The idea of sitting in the bar watching the slope whilst enjoying some food sounds good, do you agree?

Wasn't expecting too much of a restaurant in what is essentially a specialist sports complex but it was really rather good. Food was reasonably priced, portions were good and all of the food was very tasty. If you are lucky you can get a table overlooking the ski slope for some in meal entertainment.

The Aspen Food Company is situated within the Snow Dome in Tamworth. The Snow Dome is worth a visit on its own, so is the restaurant. We stayed in direct neighbourhood ant the Holiday Inn Express and wanted a good meal, so we discovered The Aspen. W had dinner twice . On each occasion the meals were delivered fast, they looked very appetising prepared and were hot. The nice thing with; this restaurant, it also can be used as cafe' is, that you have views towards the Snow Dome leisure area, where they are skiing and tobboggin or snowboarding. The food portions are very big, so we could not finish the meals. With direct access to the Dome, you might feel extra hungry, after a session in the snow. Everthing looks inviting, the staff is friendly. The restaurant is worthy a visit without the sporting activity.