The Angel Hotel Restaurant in Wiltshire

We were recommended the hotel by a friend. It was easy to find and fairly central in Chippenham the room we had was excellent, it’s an old 17th century building so has the creaks and conditioning of a building of its age , breakfast was easy and varied having a buffet / help yourself style . even as old as the building was our bathroom was modern and well presented. Had a swim every day , the gym attached had all the usual equipment, would recommend again, the staff were pleasant and helpful

Over the years I have used the Angel Hotel Chippenham to meet up with Family, Friends and colleagues. Mainly using the lounge to enjoy a coffee and a chat we have on occasions also stayed for lunch. I was very surprised, when meeting up with family a couple of weeks ago, we were charged an additional £3 each for parking our cars in the Hotel carpark. No manager was available to discuss this with at the time. It seems wrong to me that customers, using the lounge and/or restaurant are charged an additional fee to park.

Very poor lunch. Very overpriced plain panini, cheese not melted, no garnish, paid £2 extra to have half a bowl of chips which appeared to be yesterday’s jacket potato cut into wedges and fried. Cappuccino served and didn’t even fill half a cup. No cutlery or napkin brought to table with food. When ordering at the bar the manager interrupted the server and proceeded to have a conversation mid-order. Poor service and poor food. Will not return .

Called in on our way home to Coventry for Sunday lunch, it's beautifully clean and spacious and very pleasant atmosphere. Had roast beef, chicken and pork and it was delicious, only point I would make is some greens would be nice. Desserts were delicious and the lovely lady attending us went out of her way to get us some custard for the absolutely divine bread and butter pudding. All round excellent and our friends were very impressed, announcing that they might well give Wetherspoons a miss and seek out similar establishments in future as the prices were also very reasonable. Ignore the moaners, I suspect they get an endorphin rush from constantly grizzling and whining about anything and everything. Nothing to complain about here.

As occasional visitors to the area, it is over five years ago that we last visited the Angel. Nevertheless, the things that we most liked about this establishment were still very evident. We arrived later than we had planned, early afternoon rather than lunchtime as planned, so opted for the ham hock lite bite plus a bowl of chips with tonics as drinks. Mid-afternoon, on a Thursday, it was quiet but the staff were fully engaged. We interacted with several staff and we were very impressed by a young man, dark hair, who was very knowledgeable re the recent history of the hotel and how it was responding to the challenges to the business. A memorable but all too brief chat that exceeded our expectations re bringing us up to date!

Attended a work event here. Room was dark, poorly laid out and supposed fresh coffee was instant. Biscuits were supermarket standard.Staff were limited and were rude. Lunch was shocking. Dried cheese, egg and tuna sandwiches with a few incinerated chips and a bowl of congealed salad. Avoid!

I met a friend for coffee and a catch up and we sat in the lounge area, looking out over the shops. There were inly about 8 couples sat at tables. My friend and I went to order coffee and pastries for us both. There wasn't any staff to be seen in the bar area. After about 2 minutes, a man went behind the bar. No smile, no "May I help you". Clearly we were stood at the bar for a reason. So, I asked for two coffees and two pastries. To say he was slow, was an understatement. He didn't speak at all except to repeat our order, confirm it and then held the scanner for me to pay by card. I asked to pay by cash, my preferred method of payment. I only had cash in my purse. No credit or debit card. "We don't take cash" was the response. OK, I said, well I don't want to pay by card. A mumbled "That's all we take, and have since Covid19" Not the polite apologies I was expecting. No cash payment available, so we left and went to a coffee shop in town near. We were greeted with a smile and a nice welcome. Cash accepted! Not everyone has a credit/debit card for many reasons. The lack of accepting cash, has just lost you a customer be it for coffee and pastries or lunch!

There is a delay in writing this review as I was waiting for a satisfactory reply from management however as the reply was not satisfactory I have decided to write about our dreadful experience. We booked for Christmas Day Lunch following a difficult year for us as a family and thought this would be a treat...how wrong could I be! We arrived on Christmas Day expecting a festive atmosphere but that was seriously lacking. We asked for a Gin and Tonic but was told they had no tonic, my son asked for a pint of Guiness to be told 'we don't sell Guiness' my husband asked what draught ales they had to offer (as there was no badges o the pumps) to be told they had no ales on draught, they had lager or cider only! Once seated and the starter arrived Terrine with Crostini, I asked the waitress for more crostini to go with my pate as it was very small, she immediately corrected me 'that is Terrine not Pate' then said its not something they normally would do but she would check with the kitchen first (I don't normally pay £99 a head for dinner!) she came back with 1 yes 1 crostini we had to ask a man waiter for more and he came back with 3 or 4. The main came out which we all ordered Turkey Christmas dinner which was all served up on the plate including gravy, no separate bowls of vegetables or a gravy boat which is the least we'd expect. The Turkey was processed and I'm sure the vegetables were frozen. The sweet was just as uninspiring Apple tartin. We had table crackers, no gift in there just cheap crackers with a joke and a tongue twister. In addition to the above there was aircon on in the restaurant which made it cold and we assume this was for the benefit of the staff. In the reply from the general manager he stated there was in fact ale on draught - untrue as the barman told us there wasn't and as my husband normally only drinks ale he wouldn't have chosen lager and as previously mentioned there was no badges on the pumps. He said that he received only positive feedback that day (I have since found out someone else was as dissatisfied with the whole experience) I was asked why I didn't make it known on the day but what could they have done? Cooked a fresh Turkey? re-served the vegetables and gravy separate? Customers shouldn't be put in a position where there is a need to complain ever but especially on a festive day where we wanted to celebrate. Part of the reply from the Group Operations Director states as follows: " I am genuinely not trying to be argumentative but can categorically assure you that both the Turkey & Vegetables were fresh and not frozen or processed. I have access to all the hotels procurement records and at no hotels of ours we do this. With regard to the bar products again I can assure you that Wainwrights Golden Ale was and is available on draught so am equally disappointed that your husband was not offered this" A complete let down for the hotel group Best Western.

Stopped here for afternoon tea as part of a coach holiday. Initially looked good tables nicely set out, slightly surprised by the hefty looking coffee mugs on the tables though. Waiter came round with glasses of mulled wine, left our table, plus one other. Asked if we could have mulled wine too, and he said yes, it. didn’t appear. Asked a waitress and it still didn’t appear. Then a waiter came round and said the food was ready. Would we like to go and help ourselves? No, not really. We were all expecting the usual type of afternoon tea with the sandwiches and cake brought to the table on s little stand. However, there was no choice so we all went to a rather small area and did our best to serve ourselves. Plates ran out. The sandwiches provided were not those advertised. We were expecting Turkey and cranberry , egg mayonnaise, cheddar cheese, and chutney , honey roast ham with tomato and mustard . We actually got Cucumber sandwiches, cheese and pickle plus ham on its own. Mince pies were quite nice. Scones were okay although cream and jam also ran out although I believe it was replaced. Spiced chocolate brownie, which was promised which was offered did not materialise. Instead there was some squares of what I think is known as tray bake. Some little triangles of cheesecake, some had a bit of strawberry on them and some didn’t. The mulled wine eventually materialised and the waiter said it was on the counter and we could’ve helped ourselves because it was self service. I pointed out, now with clenched teeth, that he served every other table. The answer to that was that they wanted to get everything started and prevent to a big queue. I replied that three other members of staff could’ve told me this when I enquired. I didn’t have the tea but my husband and two other people on our table although that’s rather an exaggeration. As a coffee drinker, even I recognised that this was just coloured water and any connection with a teabag had been several teapots ago. Altogether, it was most disappointing. On the plus side, though, the toilets are clean. I don’t know whether we received inferior service and food because we were part of a coach party. Do I recommend? No I don’t. Will I go back? No, I won’t.

Popped in for a drink and light bite whilst waiting to catch a bus home. It’s hard to not mess a toasted panini and chips up right?? And they were not busy. Apparently not! Tasteless and not even hot. Tiny bowl of warm chips for £2! Seriously? Should have looked at the reviews first. Shan’t be coming back. Average at best and I’m being kind. I’m expecting a ‘you should have brought it to our attention’ response but my early response will be ‘should we have had to?’ Right first time approach perhaps? Oh dear!

We took our elderly mum for lunch during a quick visit to see her from Birmingham. Ordered food and drinks, the tea took forever to arrive. Mum had ordered a light bite but this was served as a starter so we ended up watching her eat while waiting for ours to arrive some 30 mins later. Did complain but the staff weren’t overly bothered. Had to ask for cutlery. Food was mediocre. It was fairly quiet so it wasn’t because they were busy. Think we’ll avoid in the future. Make sure you put your car reg in their machine.

The room was unbearably so even though a fan was provided I had very little sleep. Cold tap in the washbasin was dripping all night. A lot of the fixtures in the bathroom were hanging off or loose. Room was a bit tired looking.

We stayed in a room in the newer outside pavilion. The room was of a good size but we were on the top floor and the room is excruciatingly stuffy and hot, no air conditioning, the window would serve a dolls house better! The hotel are still using single use plastic containers and soap bars in the bathrooms, also the basin was blocked. Our room was the first as you come off the landing, we were subjected to the lobby door banging into the early hours and first thing in the morning. Breakfast was very good, I could not fault it. Ample free car parking but you must remember to enter your registration at reception. Dog friendly hotel.

Bradley and Sherri 10/10, all staff from the early morning cleaner and reception staff all friendly and helpful. Room clean and comfortable.

Visit the Angel hotel occasionally as it’s a great venue to relax and unwind. It offers a good selection of wine with many beers and larger on offer. The menu has a good selection for all and the quality is always very good. The staff are friendly and welcoming and will go above and beyond to ensure your visit is enjoyable. Definitely worth a visit for dinner or to enjoy a drink in the garden or lounge.

Ummm....espresso machiato in a mug?? All the coffees ordered were cold & while waiting a guest who obviously had experienced this before asked for his coffee to be microwaved before he had even drunk it! Is this the standard expected in a three star hotel? I mean....really!! Surely a hotel should have espresso sized cups and be able to serve hot coffee.

Stayed here 2 nights with my husband Good location for town and within easy reach to Bath. There is a bus station within the immediate vicinity and a short walk to the train station. Evening meal in the hotel was good and breakfast was plentiful. Nice big room which was comfortable Nice swimming pool which was heated but had an incident with a child that decided to poo! Reported to reception after I asked the mother to do so which I failed to see her do. Did not use the pool after that.

Brilliant Worth a visit very highly recommend it central The parking is also really handy Staff really helpful couldn’t of had a better stay book now

We stayed in The Angel Hotel this weekend just gone. I stayed here a few years ago in the newer part and it was great. This time we were housed the main block, namely The Sutton Suite, which was very small. It was a corner room so half the room is cut off, much smaller than say a premiere inn room. Anyway, it was small but we were not going to complain over a few feet of floor space. Then came the party. The hotel had an event on and we were housed above it. It honestly felt like we were trying to sleep above a nightclub, the walls were vibrating. I recorded the sound from our room, shame I can’t upload videos. I complained to the duty manager but was offered no alternative . My wife was 7 months pregnant and I had a 12 month old baby , neither of them could sleep. We contemplated leaving at 11pm but my wife was feeling rough from the pregnancy and didn’t want to travel…so we persevered . The music stopped at midnight and we finally got to sleep, but it was horrendous . Extremely poor planning on the hotels behalf. On the plus side the reception lady was friendly and made an effort with our baby…..but unfortunately I think I’m put off Best Westerns for life. It really has left a bad taste that experience . If anyone plans on staying , request to stay in the newer bit. Cheers

Nice central location in Chippenham Own restaurant but also many places to eat nearby Breakfast good quality and selection Staff helpful and attentive Rooms clean and impression on entrance positive first impression

After managing to dodge covid for over 2 years we went to Scotland on 28th March with this dreadful company and caught covid. I messaged them on my daughters fb informing them that both my husband and myself had contracted covid and they said they were letting passengers know, but they haven't as I have had no email, letter etc from them stating this. It is very unprofessional of them. But at least the Rob Roy Hotel was nice and the food was some of the best that we have ever had in a hotel. The rooms were very nice and clean. All through the journey not once did the driver tell us his name or interact with the passenger. He was a rude sullen horrible uninformative person. Never again will I use this coach company. Also there was no handsanatiser which I could see to use getting on and off the coach. Use majestic coaches much more professional.

I see my last review of The Angel was in 2017 (which was negative) after many years of enjoyable lunches at this venue. I haven't visited since then but my husband treated the family to lunch recently and I regret having to say, it was...

I called in for lunch and chose soup and a coffee. I thought the soup was Broccoli and Stilton. The coffee arrived quickly and was good. The soup arrived later - the restaurant was very quiet. It was barely warm. The coffee and the bread...

Steak fatty not trimmed, fish and veggies of the day was unpalatable, we had requested a gluten free menu. £130 with drinks was a bit spiteful to say the least. But, can I please add our waitress Sarah was very pleasant and professional. With regards...

Good food, good value. Staff were really friendly and helpful. Would definitely recommend and return.

I was staying at the hotel yesterday and left today and all I want to say is the customer service was appalling, the food was cold and not plaited well and the attitude towards other workers was disgusting and unprofessional and overall the stay was...

My partner and I popped in one Saturday lunch time. We had omelette’s (at a very competitive £5.95); absolutely superb - hot, beautifully presented and tasty. Staff lovely and attentive. A real winner - beats other sit-down chain venues in town with its lunch offerings....

Did not enjoy the food at all, neither did the table, service was good and the restaurant fine. For the price you could so much better food. The steak was terrible in my opinion, bruschetta starter was worst bruschetta I’ve had, the burger wasn’t great....

We had our wedding day celebrations at the hotel. The staff were totally amazing on the day making sure everything went as smoothly as possible, They decorated the room for me as we weren't able to get in there the night before. They did a...

I have just finished afternoon tea with my wife. I must say that the staff were excellent, and the food was very nice. If you are after a treat for lunch, I would recommend the Angel Hotel Chippenham for afternoon tea.

The service was very friendly. The food standard was excellent. The hotel has just re-started serving Sunday lunch, and I will definitely be back again - I have already booked a table for next week.

Came here the other night with friends for a couple of quiet drinks - how every messy night starts. My friend ordered the burger and it looked amazing; I wish I had ordered it as well to soak up the two Aperol Spritz I bought...

Having had a less than pleasant time under the previous manager we were given a complimentary meal and bottle of prosecco that the new manager honoured. What a difference! Table service is far better than waiting at the bar for hours to be served. The...

Because of the changing rules around coronavirus The Angel was booked very last minute for a very small wedding reception afternoon tea. The hotel were super accommodating. We had a small function room with 2 tables of 6 and access to outside, appreciated as the...

We dined on the Eat out to Help out scheme. The menu was understandably more limited than what had been displayed on the website. Confusion over our table, even though my partner had pre-booked set the scene. The prices were a little extortionate but as...

I stayed here for 2nights and found the food very well priced and delicious.. All the staff were very friendly and approachable... Our room was very clean. Can't wait to return soon

Menu for room service has a lot of variety which some hotels lack so to me this was a big plus . Service was quick and efficient

Shocked to see the prices increasing higher and higher when I visit. Couldn’t believe (and still can’t) that 2 slices of toast cost £3!! You could buy 6 loaves of bread from Aldi or Lidl at that price! I understand that you’re paying for atmosphere/surroundings but £3 is daylight robbery in my opinion

It is very hard to put into words our disappointment with this hotel. We were with a coach party and it is fair to say that without exception every member of the party complained. We thoroughly endorse Jeff Morgan's review. Food was dreadful. Service in the restaurant was virtually non existent. as was the entertainment. Best Western plus? Very difficult too find a plus, maybe the pool, but then we didn't use those facilities. Loved Chippenham , but as for the Angel Hotel. Like just about every other person the coach, never again,

Great food and presentation in a relaxed friendly atmosphere. Value for money and very enjoyable. Well worth a visit, you will not be disappointed.

Lovely hotel based on old coaching inn right in center of town and done out to a high standard. All the facilities expected and excellent food but perhaps portion sizes a bit small.

I stayed overnight at this hotel in November 2019 on business. It is an attractive building and the room was spacious and comfortable, but unfortunately it was very badly let down by the poor quality of its food.My meal came accompanied by what appeared to be oven chips - dried out and disgusting.The following morning I had the continental breakfast and I could have hammered in a nail with the stale croissants and pastries. It wasn't even possible to have a decent cup of tea or coffee as guests had to self-serve tasteless drinks from a vending machine. I won't be going back!

Lovely location in the heart of Chippenham, great for links to local attractions, good rooms and breakfast

A promising start to a meal when you’re immediately informed you ‘have to order quickly as you are SO late’- to our shock as being approximately 2 minutes over our requested booking time. As we attempted to explain to the waitress that in fact we had indeed booked for half eight we were met with a very dubious and rather rude response. Nonetheless we went on to choose our meals from the limited options provided only to be informed they were not available. Suffice to say, the meal we did eventually receive was dreadful and the atmosphere was non-existent, the bill at the end was laughable for the food and service we received. So to those considering visiting the restaurant I can wholeheartedly say, don’t bother.

Hotel is great, staff very very helpful, Warning do not book this hotel Via getaroom.com, it is a scam, price escalations following card details and payment. complaints offer refunds that dont happen, was hoping to talk to manager during stay but was not available, could not fault the Hotel have stayed there on a number of ocassions, even christmas day which was brilliant, getaroom.com comes up auto on the Hotels website and you believe you are talking to the hotel direct but with getaroom.com you are not theyare an american outfit who scam you.

The Dining room is only accesible to wheelchair users by doorway in internal courtyard and through teh bar area.

Roast lunch was one of the worst meals I've had for a long, long time. The glasses on the set table one had been used. The starter of pate was very good, but the mains was inedible. It was very difficult to complain as we were being treated. The meat was tough, the roast potatoes tasted as if they had been reheated. The gravy was lumpy and tasteless. The sticky toffee pudding was very very cold like it had just been defrosted. The service was dismal.

Upon arrival we were made welcome by friendly reception staff and our room was upgraded to Neston with a Queen sized bed. A spacious room with 3 windows so it was nice and light. The bed was comfy and the room was quiet so we slept well.

We had our usual meal during the folk festival we both had ham one egg & chips served in a bucket they now have taken the salad trimming off which made it look boring not the standard for the angel hotel . The staff were very pleasant .

Mixed review here, visited for a birthday Sunday lunch. The bar man and waitresses were lovely, but took quite a long time to get things (extra cutlery and sauces). The place was deserted (not a good sign).

Came in with a friend and waited at bar for over five minutes. When the blonde barmaid,whose name tag stated was Jess, came over we politely enquired why there had been a wait and she was very rude and snappy with us, declaring she had only one pair of hands and remained rude throughout our drinks order. This resulted in us feeling every unwelcome and decided after that not to order any food. Unfortunately after this will not be returning anytime soon.

The history of The Angel coaching Inn in Chippenham goes back centuries - these days, the hotel is a Best Western and there's little of its history still to be experienced. But for a decent budget stay with all the essentials, it's a great one to pick if you're around Chippenham.

This was an hotel stay which was so relaxed and no complaints. The location is good for nearby places of interest,and we would recommend it.

We went in for lunch last Friday as it is a nice relaxing place. Usually just go in for coffee but thought we would have a bit of lunch, wish we never bothered. We ordered 2 panini’s which took a little while to arrive this wasn’t a problem as we were chatting (the evening people on the table next to us had to ask where there food was as it took so long). When the food arrived both panini’s were anemic looking the chips were limp and and only slightly warm. The waiter asked if we wanted anything else and I asked for mayonnaise, we waited for it to arrive after 10 minutes decided it had been forgotten so carried on eating by now the chips were cold and discovered that the Brie bacon and cranberry had no cranberry. But decided to carry on and eat as we didn’t have time to wait to be served again. I was on the last mouthful of food when the mayo finally arrived I told the waiter it was to late and I had no cranberry, he could obviously see my meal was just about gone but offered to get a pot of cranberry. Very disappointing for the price, I don’t mind paying if it is worth it but on this occasion it was not. Wish we just went to Nero for lunch which would have been half the price and much better quality.

Three of us had Sea Bass. Well presented; the fish was light and tasty. The mashed potato was heavily buttered and, for me, most enjoyable. My wife and daughter were not so keen on the mashed potato because they found it too rich. Can't please all of the people, all of the time!

This hotel has both history and a modern annexe

Customer service needs some attention!!

We’ve not eaten at The Angel since the summer, we always liked their sandwiches but at short notice we wanted something on Sunday and tried the angel. The menu only had a few options for starters, mains and dessert but all were the normal favourites for a roast menu.

This is the first time we have had a Sunday lunch here for over a year, as the experience in the past had not been so good, but what a difference this event was. The first thing you notice is how the staff are so welcoming. Service from all the staff was the right level of being attentive yet discrete and they noticed when things needed attention. Food arrived at the right time, main course hot (warm plates very important) and to a high standard, we both had beef and this was cooked perfectly, loved the roasted vegetables and the portion size was just right.

I got a voucher for afternoon tea at the angel as a gift. We decided to book up and enjoy the afternoon tea on Sunday 9th December. As we were walking up to and into the hotel a member of the hotel staff was walking just infront with shop bought cakes and scones from Tesco. We did wonder if this was our afternoon tea they had freshly bought from Tesco for a fraction of the price. We went to the bar and were seated, within 2 minutes of being seated our afternoon tea arrived. I would like to point out that at no point we're we asked of any dietary requirements. Not on booking or when we arrived. The sandwiches were okay but bland and the turkey and cranberry one tasted more like turkey and strawberry jam. The cakes and scones were obviously the ones that we saw come in from Tescos, as they looked and tasted identical to those that Tesco sell. The tea portions are stingy and we never saw a member of staff after our afternoon tea was delivered. The fact that they advertise the afternoon tea as including fresh homemade cakes is laughable. Will not be going back again.

The hotel is beautiful! The room was lovely and clean, we had everything we needed and when we had a problem, called reception and someone came up to help us within 5 minutes. However, the major downfall was the restaurant. I was given the evening menu on the 1st evening there, a basic 4 starters, 4 mains, 3 desserts. By the time we were seated after they had cleared out a rowdy wake, the menu had totally changed and was not appealing. Breakfast was a worse. A total shambles, the waiting staff need basic training including common sense! Our breakfast order was lost, meanwhile the rest of the help yourself breakfast supplies were running out. Instead of refilling when running low, the waiting staff were ALL behind the bar. After 50 minutes our cold, hard breakfast arrived. They had the order wrong aswell, and it was revolting. If staying here I highly recommend a walk into the town for a much nicer meal, only 5/10 minutes away.

I never like leaving negative reviews but I feel this feedback needs to be shared. My first room stank of smoke so they relocated me. The housekeeping there is well below an acceptable standard-dirty bathroom, hole in the bedsheet, dust everywhere. Despite having a twin room, only one set of towels?

Came here with a groupon deal for cream tea and leisure access, have to say the service from all the staff is second to none and the scones were beautifully warm and fresh thoroughly enjoyed it would definitely recommend.

My family and I came to The Angel for Sunday lunch today on recommendation of a friend and we were thoroughly impressed with the service, food and environment. The staff were friendly and helpful, something you don’t see everywhere nowadays, and nothing was too much trouble. My elderly father is very hard of hearing, much like myself, and we were treated extremely well, with the staff repeating themselves when we didn’t hear something with absolute kindness and professionalism.

We had the pleasure of working with this venue and Emma and her wedding team. Emma is attentive to all members of the wedding party and it was one very slick operation where the wedding was perfection in every hand dealt with moment from the team. Dream team of weddings you are in very safe hands. Thank you for letting us dress your venue @rustyandroses weddings

This restaurant within the hotel is very disappointing, the staff are very sparse and not at all attentive. They take ages to serve you, and don’t tell you that something on the menu is not available (despite there only being three choices) until you ask for it.

Visited here recently for lunch, very pleasant staff, ordered sandwiches they came with crisps and a dip, very nice. Only disappointed thing had to pay for soda water which is unusual . But nice place be back again.

We did a little pub crawl in Chippenham for a change of scenery. The Angel Hotel was a gem amoung the rough with its excellent decor and really nice staff. We sat is the casual siting area noxt to the bar and it was both intermate and quiet. A must visit if in Chippenham and nowhere esle to go.

Went to get a Jacket Potato for lunch, despite it being on the menu on every table they no longer do them. Used to go here regularly but will reconsider in future. It is really not hard to change and remove the menus.

Attended The Angel after having previously been here and enjoyed the food and atmosphere only to be extremely disappointed when attending with friends yesterday. Upon arrival our booking could not be located, we were left just standing around for approx 10 minutes with multiple "management" stood around having a social rather than asking if there was anything they could assist with. Eventually we located our seats and the drinks orders came. I attended with friends , one of which is very heavily pregnant ( due next week) and specifically called the venue the day before to check that they did decaf tea. She was advised, yes of course. So on ordering our drinks she was then told that they didn't have any and that she could have a glass of water instead. What a joke. The afternoon tea itself then arrived. I had 2 egg mayo sandwiches and left the cake as it was so dry. The rest of the bread on the sandwiches was rock hard and curling. Then the scones looked like a 2 yr old had made them. Honestly never experienced anything like it. Needless to say we won't be returning and I would urge others not to bother.

We ate in The Angel last evening (5th July). We were very welcomed and given a choice of table, on such a warm evening we sat by the window for a lovely breeze.

I visited the Angel hotel last week for a drink with a friend. I ordered a Pimms & lemonade and it was truly painful to watch the bar man , then calling for another lady to help him ‘ try’ to make it !!! -I would have thought this would not have been a difficult ask, but it honestly took 20 minutes and my friend thought I’d left her sitting in the courtyard garden and gone home!

We had lunch here today and it was disappointing. There were hardly any staff to order and when we found a waiter he messed us about telling us we could order but he then walked away! When we ordered he then said he could not take cash and that we would have to order from the bar. No staff there either. In the end we sat down and called the waiter to the table. I ordered a sandwich as I was told that they have lovely fresh chunky bread. What a let down. The granary bread I had was flat and moist. The filling tasted only of mayonnaise and not the egg and cress I was looking forward to. Won't eat there again.

It was very embarrassing, we brought visitors from South Africa to what use to be our favourite place,

I went to this restaurant with my dad and his wife for some lunch. There was a good selection on the menu - lots of veggie choice. I ordered the portobello mushroom and halloumi burger which was delicious. It came served with a spicy sauce and a bucket of fries. They unfortunately didn’t have any mayonnaise but they staff were very friendly and helpful. My dad had the fish and chips which looked great and his wife had the fishcake starter as a main dish and was quite happy with it.

Went for afternoon although it was nice and staff were lovely felt a bit disappointed as not as nice as a previous one i had a few months ago nearly half the quantity

Very nice food. Have always loved the food but the wait time would put even the most patient of people off. Leave 3 hours for lunch time.

Don't let the fact that this is a Best Western put you off. I like this hotel for business and leisure. The hotel itself is large and whilst quite quaint/quirky in areas, it's all to a good standard, well maintained, clean and welcoming. The named rooms are interesting in the original part of the hotel, whilst having that Ye Olde Wonky feel, it's all to a very high standard with the same quality and facilities provided throughout the rest of the hotel. My ticklist is always complete here.

I've stayed here on a least 15 occasions and, whilst it is generally fine, breakfast is always a chore. Encouragingly I arrived at breakfast this morning to see they had switched to a buffet style. That should overcome the slow delivery of breakfast. I took a table and had breakfast, with steamed hash browns due to the food heaters being too hot, and in 15 minutes was unable to attract the attention of anyone serving to order coffee. There were fewer than 20 people in the room and I saw the staff spend more time adjusting the lids on the food containers than checking on customers. Breakfast should be the easiest thing to get right, how can you consistently get it wrong?

Delighted to find a restaurant which opened at seven and accepts drop ins. Self serve continental and full English breakfasts. Good service. Pleasant and helpful staff. Will be back! Afternoon tea/ coffee was good too!

What a lovely hotel. We stayed 2 nights, with dinner on the first night.

I took my mother-in-law here for Sunday lunch. The plate was a good sized portion with a selection of veg but the meat was so over cooked it was like shoe leather & my elderly mother-in-law didn't have enough strength to cut it! Shame because until that point I was impressed! The meal deal was very good ~ two courses for £16. Have to say my dessert was disappointing though. On the upside the waitress was friendly & professional.

A warm efficient welcome with a smile and a great nights sleep is all I could ask of any Hotel I would have liked to see more egg choices in the morning but that may have been my fault for not asking The room was...

A family gathering for my Aunt’s Birthday. We were a bit concerned after reading the recent reviews, it appears that the hotel has been taken over. We had been for Sunday lunch last year and it was very good, so it had a lot to...

We have recently been to the angel hotel for Sunday lunch twice over the last couple months and we have thoroughly enjoyed our meals! Great service, friendly, efficient staff. Good location. Look forward to the next!

Make sure you have a firm booking let down with a group of people. Would not attempt to book again. Very disappointing business procedure.

The menu is very limited with just a dozen choices. No steaks or grills at all. I had cod and chips which was acceptable.

The two of us went last minute, Prawn cocktail and soup starters were ok and fairly quickly - no more than ok though. The main disappointment was with the pork loin mains, lacked quality and qty. Veg was mostly carrot and swede with a very...

We stayed at the Angel Hotel for 1 night due to a Wedding we went too, we only live about 9 Miles from Chippenham, but thought we would stay over. The Bedroom we had was very clean and tidy, With quite a large Bathroom/Shower, also...

On going for lunch it was the worst I had ever had. We had a turkey sandwich the bread was soggy the presentation was disgusting no garnish and gravey in the sandwich And the turkey black Did get offered another and it was just as...

The Angel Hotel has a strange way of operating the restaurant for a supposedly high class establishment. Customers are required to order food and drinks at the bar and , if customers want to run a tab, they are expected to leave their credit card...

The Angel really has gone downhill since the new menu was introduced. The sour dough bread is bloody awful and they don't give dips with the sandwiches which has really disappointed my grand daughter. Deluxe hot chocolate is still great though!

I last reviewed The Angel in October 2013 when I awarded four stars and my main adverse comment was the problem with steps for wheelchair users or those with mobility problems - I noticed today (and during the visits I have made recently) that no attempt has been made to rectify this problem.

Not up to the usual standard sadly. Staff were cheerful and helpful......but......Gone were the plates and tasty dip served with the sandwiches. Replaced with wooden board, crisps served in a tiny metal basket which was wet at the bottom causing them to be soggy! Disappointing

They have recently changed the menu I should have gone somewhere else then.It's now more pub food and not great pub food. The staff fried very hard but the system let them down ie only one chef on a Friday night. Will not be going back and could not recommended it

Overall, five out of six of our party were disappointed. The menu was essentially "pub grub", but not at pub prices. The food was generally good, but not value for money. Although the restaurant was not busy, they had run out of two of the most popular choices on the desert menu. We were then told that one of the choices was available, only to be told after we'd placed our order that it was not available. The waiting staff were embarrassed. We were offered free deserts to make up for the mistake, but overall the experience was not what was expected from a class hotel. Unlikely to return in a hurry.

I could not fault my visit, the food was good and the service was discretely attentive. The Roast beef came just right and there was plenty of it. Hope to return again soon.

Due to quality issues encountered some time back have not eaten here for a while. Decided to give Sunday Lunch another try. Went with friends. Service was poor and the food possibly even worse. Staff appear to have a do not care attitude. Will not be returning.

It was the day of the Soapbox Derby, a local event which we decided to go to and booked a table for lunch at the Angel Hotel. The food was not bad but despite asking for well done Beef it was rare when it came. However our main complaint was that the dining room staff all seemed to be inexperienced trainees. They were all very pleasant and were trying to do their best but to all intents and purposes they were unsupervised and the result was chaotic and very unpleasant. We have been there to weekday lunch before where they operate a system of ordering at the bar but will be wary of going again until I feel confident that have achieved a reasonable standard of supervision in the restaurant, which is essential not just to provide a good service to the customers but also to provide the staff with the right sort of training for them to be able to work unsupervised. To cap it all I realised when I got home that I had been charged £11.00 for a small glass of Pepsi and a glass of Elderflower cordial and Soda. Not a very nice experience at all and it spoiled what should have been a fun day.

This has been my husband's go to restaurant for many years but it's no longer a place we'll recommend or go back to. Our first meal here this visit was a full English breakfast and the meal was OK, tasty enough but not very hot. Mine was warm at best and had we not waited for twenty minutes for it to arrive, I would have sent it back. We were there at 9 am, with only two other couples being served. They were not busy but that did not help the level of service at all. The pastries on this day had been pretty picked over and the area itself was unkept and could have been straightened up, crumbs swept away and juices refilled. Our second meal there was lunch the next day - my sister was served a hard, shriveled up piece of lasagna. As she carried the pitiful plateful to the front, the manager saw what she had been served and apologized. We felt that as a result of his awareness, things would be resolved quickly, but that was not the case. From that point, it took another five to seven minutes for the wait staff to return to our table to inform her there was no more lasagna. Since my husband and I had already been served our meals, she ordered a beef burger thinking it would be quick to arrive, which was not the case. We finished our meals, ordered another round of drinks and after twenty minutes went to inquire where her meal was, which came out about three minutes later. In this case, another manager came to the table bearing the gift of a bottle of wine of the kind my sister had been drinking. We appreciated the gesture and apology but having had similar service issues the day before we were quite disappointed. Our third and final attempt to patronize The Angel restaurant was at 10:02, two minutes after they quit serving breakfast. We were in town for the funeral of my husband's mother and had a few things to do before we were able to have breakfast. I understand the need to shift from breakfast to lunch service and had it been 10:15, I would understand the inability to shift gears that far into the hour. But, as of 10:02, it was obvious that there was no desire to offer us any options at all. When I asked if it was possible to get a full breakfast, after a quick glance up at the clock the employee replied just "no." Not a "let me see if they might be able to get two more meals in"... not "instead of a full breakfast we could..." just "no." There were still pastries and juice on the service bar, but apparently selling two more meals was of no importance to them. We will not be back.