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3.5

Based on 15 opinions finded in 2 websites

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Nº 764 in 1046 in Hammersmith and Fulham

Score

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Good food, friendly service and lovely live jazz.

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Duncan Bull . 2024-10-12

MORE AT Google

During our visit, we faced several issues: 1. The cocktail my mum initially ordered was unavailable. She then ordered another one, which also couldn't be made due to missing ingredients. She eventually settled for the same cocktail my mother-in-law ordered, but it arrived without alcohol and seemed hastily made. 2. When the rest of the drinks finally arrived after a long wait, the bartender accidentally spilled my Coke on me, soaking my cardigan, bag, and phone. The bartender was very apologetic and assured us that our drinks would be complimentary. 3. After cleaning up, we went to settle the bill, only to find that only one drink had been removed, and it wasn’t the one that was spilled. We tried to explain that we were told all drinks would be free due to the spill, but the bartender (not the one who served us) was unresponsive to our concerns. Additionally, we were charged a service fee despite the subpar service we received and after contacting the hotel bar they were unable to refund us for the drinks.

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Megan Barron . 2024-06-25

MORE AT Google

My partner and I popped in for oysters & champagne on our anniversary and were so well looked after by Mario & the rest of the team. We felt absolutely spoiled and Mario truly made our day. We can’t wait to come back!

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Chiara McDermott . 2024-02-24

MORE AT Google

Amazing view and the foods very nice, the managers like Ramy and frank are so kind, the restaurant staff and housekeeping staff all so kind. This is my first time to check in here, very nice.

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fathima bh . 2019-09-13

MORE AT Google

Amazing view excellent service good food

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Azzurra Stagno . 2018-11-26

MORE AT Google

Great food and great service at the hotel as well...

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Paul Colwell . 2018-11-09

MORE AT Google

6.20 pm. Loud music has started. We are here for 4.30 pm tea and to talk. Is it a disco? There are not even enough people here to appreciate. The place is empty ... except for us :-(

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Sibylle Hyde . 2017-12-29

MORE AT Google

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