Based on 928 opinions finded in 1 websites
Based on 928 opinions finded in 1 websites
Nº 420 in 553 in Colchester
Nº 96 of 112 Other cuisines in Colchester
Opinions
We have given it three tries, first, food was OK, short staffed, bad service, 2nd similar but food again was ok, tried again last night, 8pm booking, only us and a table of 4, another couple were then seated, table of 4 had finished. We ordered starters and mains, starters arrived, yes ok, having finished those they were cleared, we awaited our mains, we could see 4 main meals on the counter where the two chefs were as only us and the other couple, they had to be ours, after watching for ten minutes and still sitting there under the heat lamps, I spoke with the manager, he went to them but apparently not fully prepared, awaiting chips ? After about a further 10 minutes they were served to us, no cutlery so we had to take from the next table, the food was dry, mixed grill was awful eggs were now rubbery all meat was dry, salad was warm, the other meal was equally as bad, warm salad and small tomatoes, chicken dried out, sauce congealed. Neither edible, so mostly left. No we didn’t have to pay, but how can Two chefs not prepare 2 meals to come out fresh and hot, it’s wasn’t as if it was busy, total joke, maybe time to replace with a new restaurant team. I feel all there have become complacent. To be that empty on a Saturday evening, something is wrong.
kevin R . 2024-05-12
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Absolutely awful, food left on warmer for over 15 minutes and when it came to the table it was dry, tasteless and warm . The salad was also on the plate under the warmer and was disgusting . The food was returned to the kitchen , we weren’t charged and we left.
Tink18 . 2024-05-11
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Come in for a roast after a day out with the wife and kids. Couldn’t fault the service and food come out quickly and hot. Would highly recommend
Mel G . 2024-04-29
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Stopped in for a quick breakfast while waiting for my train. Was surprised to see that it was just one guy cooking and serving breakfast, but service was quick and pleasant and the food was served hot and well presented. Will certainly stop in again
Martin C . 2024-04-18
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Nice service. Poor food. My classic burger was cold, small, overcooked and served on a bun without any relish. There was a limp lettuce, sliced raw onion and a tomato slice. My side of onion rings were overcooked and they were half cold as were eveyone's fries. We were informed that the restaurant had had no fish delivered that day or brocoli. Ok but what restaurant has no ice cream in stock. What is going on here. Being typically English we politely smiled and quietly left, these problems are not the fault of the serving staff.
davidmQ2227KT . 2024-04-12
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Rude staff , As if she didn't wanna be there or serve anyone. Everything we asked for seemed to much trouble. Didn't want to help with a discount problem we had . Won't be going there again.
928samanthae . 2024-04-10
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This spot is good for planned and spontaneous outing. The staff were friendly, the food was absolutely amazing no complaints whatsoever..”hats off to the chef”… The atmosphere is relaxed.. First here and definitely coming back.. Joe and Harley was our waiter and he was friendly and helpful..
Ce J . 2024-04-06
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Booked a table for 2 to celebrate my birthday, turned up on time and had to wait for 12 mins for someone to seat us. Having been given the menus and drinks order taken it was ages before the drinks arrived and the server went to take our order. The first 2 things we chose were not available!!! Why didn't they tell us this when handing us the menus. I said forget it and walked out. We found a nice pub up the road and had a lovely meal. Easy choice next time.
paulkV1439JI . 2024-04-06
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We had a lovely 3 course dinner menu ( at lunchtime) for my wife's birthday. Joe ( our server) looked after us from start to finish. He was very attentive, and service was at the right pace. The food was excellent and Joe made sure we had everything we needed, including some wet wipes for our chocolate sundaes! We had a 25% off voucher, and I was very impressed with the final bill. It was quite quiet in the restaurant, which was surprising considering the quality and price of food.
davesthebest . 2024-04-05
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We can’t fault the Beefeater for good value and tasty food - we have been here quite a few times and they have never failed us, The chicken and rib combo was delicious as was the Sirloin Steak. Our server, Sarah, was polite and courteous throughout our visit and was attentive but not obtrusive. There were only a few tables occupied when we visited- when we have been here before it has been very busy but with only a couple of people serving which has meant the service has been slower and detrimental to the overall Beefeater experience - if only they employed enough staff at busy times I am sure the reviews would be better!
Graeme B . 2024-04-04
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Great service today, very welcoming staff and food was cooked perfectly, steak just as we asked and everything spot on, tables were clean, our food came relatively fast and hot. Really happy Thankyou
Zoe B . 2024-04-02
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Great service from jade, really friendly and welcoming. Food was top notch and good value. The fish and chips were a highlight. Nice big piece of haddock in a crispy batter (maybe a few more chips would’ve been good). Can’t fault anything really.
Dreamer24509969264 . 2024-03-31
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Booked a table for my husbands birthday well that was a disaster. Walked in to dirty glasses everywhere, (place was not heaving) waited for 20 mins before a little angry woman barked do you all have a table booked we replied yea and she kept walking no hello no sorry for your wait! After another 10 mins an elderly gentleman in front of us asked a young man how long until he would be seated the young man got in his face and shouted they were busy and stressed. The man said well it would be nice if someone had spoken to us. The waiter screamed at the old man that they had and shoved him out of the way. We waited to complain to the manager who said that didn’t happen to which we all backed the man ,she grumbled I doubt it he’s my son and anyway we are stressed and busy! Horrified we decided that we wouldn’t stay and as we were about to leave we noticed one of the waitresses sticking her fingers up to a young girl in the que. ABSOLUTLY DISGUSTING behaviour from all and I’ve logged an official complaint with whitbreads.
Ali B . 2024-03-24
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Having booked three weeks in advance for twenty people ,then read bad reviews about it thought about cancelling . glad we didn't as we had good service and good food.
R5258VPlindac . 2024-03-17
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Fabulous food. Excellent service. Staff went above and beyond and chef's clearly knew how to make amazing food. Will definitely come again.
Emma C . 2024-03-15
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Absolutely dire experience. Despite booking we stood aimlessly at the ‘wait here to be seated sign’ for just over 7 minutes. Then a lady approaching from several feet away bellowed ‘have you got a booking’ in quite an aggressive tone. When I advised we had,...
Caroline H . 2024-03-11
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Husband booked here for Mother's Day. Normally go to the Southend or Stanford Le Hope one, they have amazing service and food! Been this one around five times and we never learn. Walked in, waited for about 15 minutes, along with two other couples and...
Louiseb19881985 . 2024-03-11
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A very long long wait to be seated, another long wait for cold food. A very very bad mothers day experience for 5 mothers and family. What a complete disappointment for what should have been a special day. Never book here again,lesson learnt.
Dennis C . 2024-03-11
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Bloody awful service Booked a table for 7pm. Arrived on time, stood at the desk and waited to be seated. 10 minutes later a surly middle aged woman marched out to the desk and ‘have you booked?’ We said yes and her reply was ‘well...
Sensate . 2024-03-10
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Hands down one of the poorest dining experiences I have ever had. Booked for Mother’s Day lunch for a family of 4, tone was set from the off when you could see management arguing with chefs and others already complaining to servers at 1:00PM. Waited...
Ben R . 2024-03-10
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We have eaten for years and nevwr had any issues other than wait times when busy. Today we had a table near the chefs hatch and we watched them work extremely hard. We gifted them a pint (after their shift) as a thank you. The...
486mrsb . 2024-03-09
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Was a really good experience. Young guy on hosting was attentive & the breakfast was a really good quality. Will visit again in the near future.
Mick T . 2024-03-08
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Very short staffed Manager (Andy) quit recently Drink machines werent working Parking tablet registration, not working Food was tasteless Facilities dirty and smelly STAY AWAY!
801glaubero . 2024-02-27
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We went as there was an event at charter hall & thought it would be a quick easy dinner. It really wasn’t. It took 35 minutes for our drinks to arrive. We should have left at that point. It then took an hour & 25...
Emma K . 2024-02-26
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Absolutely brilliant! Wheelchair accessible and clean with a great selection for breakfast and Albert Colchester has the best staff! Laura jade and Ed thank you so much for all your hospitality and dedication to your work! It’s why me and my friends are always coming...
Lauren G . 2024-02-24
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Popped in for dinner with a friend before a comedy show. The atmosphere was relaxed and family friendly. Drinks orders were taken immediately and food came quickly. We had a problem with one of the dishes but this was sorted without a fuss and we...
Michelle S . 2024-02-19
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A very poor curry, the chicken was rubbery, not good. My friend was unable to eat her lasagne as the taste and texture were awful.
Sandra A . 2024-02-15
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Great service from Joe in colchester branch will definitely come again, was lovely and polite, gave us a discount and food was lovely
Caroline B . 2024-02-14
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Last minute decision to go here for dinner due to the traffic. Throughly impressed. It was relatively quiet but they had a set dinner meal with plenty of options. We had a starter and main and we were both pleasantly surprised at how amazing the...
sunflowerlop . 2024-02-10
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Visited Sunday lunchtime with family and had a fantastic meal. We ordered two roasts a steak, beef burger, chicken burger and all were of a high standard. The roasts in particular were amazing, so tasty with a cheesy cauliflower side. The staff were lovely and...
RichardN561 . 2024-01-28
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Food undercooked, staff slow even when not busy, food undercooked and very pale - they can't even get chips right - basically still firm. Soggy batter on fish. I've noticed it before and it is still the case - some of the staff here are just miserable. I won't be returning. On looking at the 5 star reviews, the two next to each other (below) look very similar - very short and they both name two staff members - I believe the reviews are fake.
Dom--Cummings-London . 2022-03-03
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The review is more on the service then the food as we never actually ended eating here. Walked in and it was quiet was is not always a god sign but, as we were near by and never been here before we thought we would give it a try. Soon as we walked in the staff member by there door said she would be with us in just a sec, 5 mins later she still didn’t come back. Like I said before it was pretty much dead inside so she couldn’t be dealing with another customer. Found another member of staff and asked for a seat which then they came across as we was a nuisance so we ended up walking out before ordering anything. Will never return, would give zero star for the zero customer service skills but can’t.
FamilyInspiredTravel . 2021-10-25
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Don’t make an effort to visit this place. I had the misfortune to have to have my 40th birthday here last year on a Sunday (I didn’t want to but it was more convenient for the other people attending so I don’t have good memories of my 40th). Most of what was served was poor quality frozen stuff. I’m here tonight and was hungry so I ordered the Paprika Chicken which was like rubber which you think means it’s overcooked but no, it stank and was pink inside. The manager asked me if the meal was okay and I told him it was horrible. He replied with something like “haha, we aim to make it as horrible as we can” I imagine that he thought he was being funny. I don’t recommend this place for food.
. 2019-05-03
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Entramos a 7:30am y el restaurante estaba lleno, quizás porque era sábado??? Preocupados si iba a tardar mucho nuestro desayuno pero nos llevamos la sorpresa nos toman la orden en menos de 5 min y en menos de 10min nuestro desayuno caliente estaba servido con los mejores poached eggs.
Adnane H . 2017-10-08
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Todo perfecto comida muy rica y servicio excelente, los cocineros muy amables al pedirles algunos cambios en el menu.
Adnane H . 2017-09-04
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We chose to sat in the bar so we didn't have to wait for a table and the lady working this side of the restaraunt was very rude she wasn't interested in us but the other couple that seemed to be her friends couldn't have got s better service if they tried, our food all came out at different times even tho it was orderd all together, the pepercon sauce tasted like curry and when we wanted to send it back she put her finger in it to try it as if we were lying and our glasses were full of water from the melted ice before they even touched the bar, and along with the incesently ringing phones that were never answerd the lady at the front of house chose to moan about a customer who left as she didn't want to wait for a table and chose to say behind her back that maybe she should have made a reservation in a very rude manner and when she overheard me say about leaving a review she chose to argue with me for 10 minutes telling me not to leave a review as it would look bad on her I will not eat here again
Julie F . 2017-08-17
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Very disappointed, service mega slow, no one around to ask for anything, waited for ages to order drink, took ages to arrive, waited for ages to order meal, took for ever to arrive, ordered another drink which took ages to arrive again, waited for vinegar and tomato sauce, asked two members of staff, time it arrived I got through most of my meal, then my beer arrived a last when I fished my meal, would have been nice to have it during my meal. Oh and the meal wasn't great. Will go again. Sorry everyone for this bad feedback.
Stephen P . 2015-12-07
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Beefeater. You get what you pay for. Prompt effective friendly service in functional surroundings. No glitz or glam but good quality.
Mudsinatent2 . 2015-08-16
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We ate here for both evening meal and breakfast, and found it to be ok but no more than that. The breakfast was very good, both cooked and cold selections, the evening meals were ok but over-priced ( and over cooked in the case of my fish). Service was very good though, the waiting staff were always very helpful. Not a bad location, but does look a little tired inside ( definitely change that carpet!) and needs a little sprucing up.
FloridaDino . 2015-08-08
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We went to the Albert for a family meal it started off well we all ordered our food and got our drinks. I ordered a sirloin steak medium rare and it came out very rare so my family had finished before my replacement one came out. I can't fault the service our waiter gave us our desserts free because of the steak. I will be visiting again so hopefully it will be a better experience.
Simon10077 . 2015-07-08
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Very popular in the evenings; good food served with a smile.The full English breakfast is freshly made for you, i.e. it's not a warm buffet affair. Well, worth having the full monty if you're staying next door at the Premier Inn.
Little_Frankie . 2015-06-28
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We ate at the Beefeater on the first night of a five night stay at the Premier Inn. We had the fish and chips which were acceptable but somewhat over priced. We chose not to use the restaurant again as the condition of the property left a great deal to be desired. The exterior is quite run down and the interior decor is very shabby.The carpeting is beyond cleaning and needs to be replaced. However, the place was busy and it was a Monday night which means that there are a lot of people who do not put as much emphasis on the appearance of a property as we do. Smarten the place up a little please, folks!
MaureenLaGrange . 2015-05-08
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We have been to this restaurant on numerous occasions and have always found the service and food good. The price is also very reasonable.
Linda B . 2015-04-28
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Very good value for money. Would certainly recommend a visit to this restaurant. Staff were friendly
AtrociousTroll . 2015-02-04
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I had lunch with my wife at The Albert today. The food was good but the service was slow. My wife asked for a top up for her drink but she had finished her meal before it arrived. The toliet area needs attention as it is dirty and uninviting. We parked in the Premier Inn car park next door. It is difficult to turn right out of the car park onto a main road.
Jeffroyals . 2015-01-15
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I visited this restaurant at lunchtime. The staff were very busy. My friend and I ordered our meal which was in the main bar it came and was very nice. The young lady Lora was extremely busy and very efficient. My friend and I said our goodbyes and I visited the toilet. The door did not have a lock so I just pushed it and placed my bag up against it. When i went to exit the toilet I could not move the door it was tightly lodged against the wall tiles. I tugged on the handle and tried to get out. I luckily had my phone on me and a signal I managed to ring my friend who was nearly home by then. She came back to kick the door open. I was feeling quite stressed and sick. I reported it to the manager who did apologise and said she would stop other people going in there...but was amazed that no offer of a cup of tea or anything!!!! Be careful if you are visiting!!!
Shirley1256 . 2014-10-30
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Arrived early in Colchester for a meeting and walked in around 7.30am for breakfast. Buffet with cereal, bread and pastries and fresh cut fruit and dried fruits, pots of yoghurt, fruit juice. Costa coffee is in self service flasks. I asked for the milk to be heated as I like my coffee hot. The English breakfast was nicely cooked to order from choices on the menu. I returned with friends later in the afternoon for a late lunch and salad was not wonderful, just OK. The décor is tired and somewhat dated. What really made this enjoyable were the lovely friendly staff. Free parking and I was able to use my Gourmet Society card for a 25% off the bill for the lunch.
Sue W . 2014-10-15
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just had a great meal at the albert, my first visit , the food was well cooked and tasty. the service was very good , my server being very attentive and helpfulthe menu is standard beefeater but there are lots of dishes to choose fromoverall a great experience
phil a . 2014-09-22
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Visited The Albert Easter Sunday evening, booked a table for 5 people. Service was very slow, ordered drinks told they had run out of one of the beers (again). When ordering meal asked if they were still doing their endless chips, yes were were told. Asked for more chips told we would be charged explained we were told free, manager came over and said no longer available but would let us have them. When bill arrived had not taken off vouchers, returned still wrong this went on for 4 more occasions (about 20 minutes) eventually correct, manager said tills did not like vouchers! Its their own vouchers! Not a good experience overall.
lindy5 . 2014-04-24
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Went there yesterday to get a meal from the Albert Beefeater yesterday, what a calamity.We needed a table for seven which we booked , in hindsight a mistake , should have asked for a threee and a four, but was strange because there appeared to be plenty of room in the restuarant.We were told the wait was forty minutes, given we had travelled by train, we thought we`d better stick with it. Next we tried to get our orders placed in advance of our table being ready, couldn`t do that, too many covers already for kitchen to handle.Obviously the staff were having problems as they kept disappearing out of sight, obviously well trained in complaint minimisation, if your not there you cannot be complained at.Eventually get hold of a menu, nearly £12 for fish & chips, I`m sorry that is just ridiculous.I had a pint of real ale , which was althought visually acceptable tasted like it had been pumped out of a ditch. The gents although not the worst I have ever come across left somthing to be desired and the hand drier didn`t work, hence people using loo roll to dry their hands.We gave up in dispair, I feel if we had peservered we would still be there now.....If it was rammed you could expect to wait , but it wasn`t.The resturant staff were turning other punters away because of the time.We will not be back....
John430 . 2014-03-23
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Arrived at 1.30 on a Wednesday afternoon; waited over 45 minutes for meal despite restaurant being only half full. When it eventually arrived, it was barely edible; if we weren't starving we would have left every bit. Horrible!
Blossom56 . 2014-03-15
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Waited to be seated for an age, once seated we were left for about half an hour, until a trainee noticed us and took our order. Waited for ages for the food, which was adequate. The Albert has a very strange atmosphere; all the staff rushing around smiling 'sincerely' while an undercurrent of frustration and tension could be felt. I overheard the poor trainee server get a telling off a few times. Not cool. Won't be back and have advised others to give it a swerve too.
CassieWassie . 2014-03-11
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Food was obviously reheated or kept under heat lamps too long. Half of the meals were too hot to eat for ages and were stuck to the plate around the edges as they has been heated for so long, and the other half were stone cold. When we complained we were offered the option of having them reheated again!!!
Judith L . 2014-02-26
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Popped in for lunch somewhat against better judgement as we took my parents here some years ago and had a pretty poor meal - should have known better. I ordered the smoked paprika chicken salad with house dressing, Mrs D the warm steak sandwich with caramelised onions and sausage & chips for my daughter. Meals came out slowly and when they did it was not good. We should always start with a positive and my daughter's sausage and chips was fine so the chef can use the fryer adequately. That was as good as it got. My salad came without any of the advertised dressing so I went to the bar to ask for some. It duly arrived and for some chopped veg, chicken and a dressing it was OK - it's a salad in a Beefeater after all. While awaiting the dressing Mrs D was becoming increasingly concerned about the voracity of the claimed crisp baguette, warm steak and onions as what appeared was a soft, doughy, sickly anaemic white arm of bread with some slices of cold steak and no onions at all. I called the male member of staff over to complain and showed him the deeply offensive sandwich and he said he would speak to his boss about the problems. Ten minutes later and with no sign whatsoever of him reappearing, I took to my feet with my wife's plate in my hand and took my place in the queue at the bar. After he finished serving his customers he appeared to be surprised that I was still there and was now asking to speak to the manager in person. He went behind the scenes and while in earshot I got to hear "Well, what's his problem now?" from the female manager followed by "He's at the bar…" from the gormless bar hand. I explained to the manager after she appeared of the problems with service and the meal and she graciously (so graciously) agreed to refund my wife's meal which was only fair, as she hadn't eaten it. Please do yourself a favour and drive on the next 200 yards to Maccy D's as at least the food is consistent and the staff act like they might give a toss about you even after they take your money.
beast2912 . 2014-02-18
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We ate there frequently in the past and spent a considerable amount of money, as we considered The Albert to be good value.Recently it has gone to the dogs. They do not answer the phone to take reservations, the online booking doesn't work either.They do not serve bar meals on a Saturday afternoon/evening ( my experience on Sat 25th.Jan 14)It's only pub grub, MacD's with a knife and fork... nothing more.So until Whitbread sorts the place out and re-introduces the concept of customer service, my only recommendation is, spend your hard earned money at one of the many fantastic independent restaurants in Colchester.
Ian H . 2014-02-01
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5 of us went for lunch here today. After a drink in the bar we went through to the restaurant to be told we would have to wait another 15 minutes for a table. It wasn't busy, I think I counted 4 tables were occupied and the rest were empty. We went back as instructed and were ignored by the manageress for another 5 minutes before being seated. It was another 20 minutes before our order was taken (by someone else) and about another 30 minutes before it arrived. The food itself was ok but the attitude of the staff stinks. It seems customers to them are just a huge inconvenience. Won't be going back.
Peter M . 2014-01-28
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We came here last year for Xmas dinner were really impressed so we thought we'd come again this year! I have to say that we were both so disappointed with it all. Soufflés were flat with some horrible uncooked pastry around it. The turkey was not cut freshly from a cooked turkey. Sprouts were like bullets and the roast potatoes went to mush as they were frozen potatoes. No stuffing! The whole experience was awful and we won't be coming back next year. We feel like we have been ripped off as it wasn't cheap, I wished I'd stayed at home and cooked a proper Xmas dinner.
collieoz2014 . 2014-01-02
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i went to the Albert for lunch with a mate of mine we was seated by the manger who could not speck very good English then 20 mints later our drink order was taken the drinks got brought over by some one called matt 30 mints later our order was taken i had the Chile and rice my mate had fish and chips the chile was cold i have had better microwave ones the fish and chips was burnt and cold and the manger could not see any thing wrong with this as going to the car on way out we had seen several rats in the car park not nice to see never go back over priced and cheap
ian f . 2013-12-31
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We went to the albert on Christmas Day for dinner. Spending £50 on the food alone which was quite frankly appalling. We sat at a table by the window as you walk in Infrint of you and there were 8 of us and all of us had an awful meal we waited 50 minutes before our starters appeared and when they did appear we had the apology sayig the chef lost the ticket!!! When we started eating out statters the soup was cold and the prawn cocktail was warm? Just dreadful! I've eaten here before and had an average time. Not awful not great. My family convinced me it would be amazing Christmas Day and my god it wasn't. This place absolutely ruined my and my family's Christmas and I will never be returning. I've also told my friends how bad this was and will spread the word. I am so let down at how much of a poor meal this was and when we left we didn't even want out deserts it was so bad we turned them down after the main course. To sum it up. Cold soup warm prawn cocktail dry turkey frozen Brussels sprouts and lack of any sort of organisation.1 word; disaster! Never again!
Steaming12345 . 2013-12-30
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Today christmas day we went to the albert at colchester coastal avenue .what a disaster from arrival until four hours later when we left.we should have known when we booked the table and was asked do you realise it's £50 per person.in a condescending manner.my daughter had saved hard for this family lunch as she is terminally ill and she wanted to have what maybe her last Christmas with us altogether.we arrived quarter of an hour early and had a drink in the bar as we were told we would be called for our table booked for 1pm.at1.45 I asked how much longer our table would be and were told we could go through.waited 15mins and were asked if we wanted drinks 30mins later we got our starters 40mins after that our mains came .I had to ask for cranberry sauce for the turkey .the veg with the steak orders were cold .by the time hot veg arrived the steak had been eaten we were then left for another 45minutes despite asking for our dessert no one came.my partner then cleared our main plates and took them to the kitchen .I had to ask again for the desserts and she they finally arrived the three crumbles were cold in the middle and the cheesecake was frozen and couldn't be eaten we were never asked if we wanted another drink.my daughter was in tears as everything had gone from bad to worse and she had wanted everything to be so special we won't be going there again .ps we weren't the only ones complaining .
Janice F . 2013-12-25
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Was greeted in thr bar and hadamazing service from lewis. He was brilliant! Went to see if the table was ready and it was the instant we walked through we could smell a horrid smell it smelt like rotting rodents. And thrn the smell went whilst walking thru so I jsut thought it was me and we seated on the upper part and could smell it again. It was very potent so we moved tables and the the waitress I think was laura looked like she was going to explode that we mved tables.We ordered and it took 45 mins for a couple of bbq salads. The drjnks came within seconds of being seated...by lewis....me and my oartner thouht lewis was running the whole show! We could only see him running back and forth when no one else was on show?I dont think ilbe going back as I keep recently seeing eco lab vans and some kind of environmental healtlh van maybe? vans in the front car park aling with the over flowing bins and skips Over all not good I dont recommend this smelly messy looking pub.
kevandracheal . 2013-12-16
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Clearly an example of a venue living off of brand recognition. Beef eater used to be at the forefront of dining but now its just lagging clearly, and this particular branch shows it tenfold. £11 for a 8oz burger? Rediculous. The patty wasn't even that tastey and the all you could chips were not forth coming as they was never any staff to ask for a refill. Also I have no idea how it takes 45mins to cook two burgers? I don't think I'll be back any time soon.
Knai . 2013-12-12
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I really used to love this place. But this year it has been awful. I have been 3 times this year and each time the wait was far too long and the food nothing special. I accepted the first time, it was very busy, so gave it another go, this time it wasn't busy and was bad, so this month (Nov 2013), thought we would give it another try, and have to say, will never go again.As we came it, around 1pm, a couple were leaving, complaining as they left about the waiting times. Didn't think much of it, I like to see for myself. Waited over 10 mins to order a drink and then anouther 20 minutes before they took our food order. I don't mind, I have worked in restaurants and have more patience than most, but there was absolutely no reason for this length of wait. The food then came after half an hour. Far to long to wait for a glorified burger and chips. Most of the people in the restaurant were waiting to either be served or have their plates removed. I could see the food being cooked, it was placed on the serving area under the lights and there it sat, some of it was sat there for around 20 minutes. Shockingly bad service, and could see absolutely no reason for it. They were not busy, I could have managed that number of tables on my own, the food had been prepared but was just left, I have no idea where the staff were and what they were doing. I would rather have gone to McDonalds up the road. The food was awful, having sat waiting for someone to serve it. The service was awful and the staff actually seemed resigned to the fact that everyone was fed up and complaining, it really made me cringe.
wednesday54321 . 2013-11-30
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Oh dear - six of us ate here because we were staying in the hotel next door and thought it would be handy for a quick, reasonable meal on the night of our arrival. Wish we had gone into town! Chicken salad with barbeque sauce was a very sad salad topped with a dry chicken breast and a massive dollop of horrible sauce, the chicken pasta was similarly a bowl of tasteless pasta in a tasteless sauce topped with a dry chicken breast. The burger, surely should be ok in a beefeater pub but was one of the driest toughest burgers ever eaten (though in fairness the chips and brioche roll seemed ok). Prices would have been ok - £10 approx. per main meal if the meals had been better but for what they were seemed very pricey. Especially when compared to the Prezzo meal we had the next evening - same price per head but with better food by far and better wine too! waitress was nice and friendly though and when she told one of us the cod fish and chips had just sold out she did bother to go to the kitchen and see if they had the cheaper white fish from the lunchtime speacial menu avaialble instead. It was the cooking that let this place down - we weren't expecting much from it but were disappointed anyway!
SightseerKent . 2013-11-19
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My mum and Dad went here the other day for lunch, only four tables running, they were told 15 minute wait for table, and then at least another half wait for food, due to the fact they are often "short of staff at lunch time and can only manage four tables"...so they left to go elsewhere that could do a better job....dear, dear Albert, wakey wakey !
anna t . 2013-10-02
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"Beefeaters" is the name prominently sported outside this pub and restaurant serving steaks, grilled meats and basic pub food. Meat was good and tasty, and reasonably lightly salted. Side orders were OK, including soup and garlic bread.Choice was good for meats, quite basic beyond that.In the pub section, prices looked a bit high to me - if I have limited experience with steak restaurants here and elsewhere. Service was good, including a nearly successful effort to get us a second thought order at the same time as the other dishes we had ordered some five minutes before - nice.
GianlucaMarcellino . 2013-09-27
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Normally it is u get what u pay for, which was average usually. Today had a large mixed grill and gourmet steak and both were spot on. Presume they have a new chef? More of a 4* food today than ur usual wetherspoons. Well done chef and staff and presumably new meat suppliers?
1346 Opinions
My partner and I often go to Wagamama for light but delicious meals. However, our experience today was regrettably disappointing. We took a friend with us, it was her first time there, and after barely being seated for a mere 2/3 minutes, we were approached by a server named Teresa. She persistently inquired about our order, despite my polite request for her to allow my friend some time to check the menu. I reiterated this request 3/4 times, but Teresa chose to sit beside us and wait, which struck me as highly inappropriate. Her behaviour was both intrusive and domineering, and I found it entirely unnecessary. It made my friend to feel rushed by a staff member sitting beside us. It was probably the end of her shift and we were her last table, but that doesn't excuse the way she treated us. Very disappointed with Teresa's behavior, and thumbs down to Wagamama for having employees who don't seem to value their customers.