The Airman Hotel in Central Bedfordshire

I had a booking at that hotel from December 1st to December 6th, but my stay turned into a nightmare the moment I stepped inside. From the outside, the hotel looked like a charming little place, but as soon as I opened the entry door, a horrible, musty smell hit me. It only got worse when I went upstairs,the stench was unbearable, and the carpets were filthy and stained, as though they hadn’t been cleaned in years. When I finally reached my room, the same awful smell lingered. The room was so dark and unwelcoming that I had to open the windows just to breathe. It was freezing outside, but closing the window was impossible because the odor would immediately fill the room again. I was exhausted and tried to rest, but I couldn’t sleep due to the cold or the suffocating atmosphere. The bathroom was no better. There was visible mold, and the toilet brush was disgustingly dirty,it was clear that basic hygiene standards were not being met. I felt deeply uncomfortable staying in a place like this. Out of desperation, I contacted Booking.com, hoping they could help, but their response was far from helpful. I then decided to read the reviews for the hotel (something I now deeply regret not doing beforehand) and was shocked to find countless other guests describing the exact same issues I was experiencing. I spoke with the receptionist about the problems, and to their credit, they acknowledged everything I mentioned and apologized. They offered me a different room, but I refused because the smell throughout the entire building was unbearable. I then inquired about a refund, and the receptionist assured me that Booking.com would process it since it was a third-party booking. Since then, I’ve been stuck in a back-and-forth between Booking.com and the hotel, with neither taking responsibility. The hotel has refused to offer even a partial refund, not even 50%, which I think is the least they could have done given the appalling conditions. To be offered absolutely nothing after such a miserable experience feels deeply unfair and disrespectful. I feel completely let down and ignored. This is not how customers should be treated. I trusted this hotel and Booking.com to provide me with a safe and comfortable place to stay, but instead, I was subjected to unbearable conditions and no resolution. I sincerely hope you take this complaint seriously and reconsider how you handle situations like this. No guest should ever have to go through what I experienced.

We went there for my birthday meal out last night! Service excellent , food excellent also loved the Turkish beer!

Beautiful place, somewhat remote but beautiful place, nice experience

So tonight after hearing amazing things we decided to try a collection Waited 10 minutes until the only one person in there could tell me if gluten or dairy was in things He relaxed almost not listening said it's all ok Ordered r food and went to wait Unfortunately they missed off my main (king prawns) Said there would be 30 minutes wait, I explained my wife and daughters food would get cold and asked for my money back The main guy dealing with it couldn't work out y I wouldn't just take the order, because I've ordered a family meal my wife's and daughters and mine.... Mine wasn't there.... Member of the team appologiesed gave me my money back and said look as an apology take the food and still try it free of charge, I said I don't want take the food but he insisted, I said look take 20 towards it still. Which his senior member accepted and put in till when I picked up the same senior member said I can't let U take the food.... I said give me my money back then #painful Saturday, biggest disappointment as food looked gd but poor customer service and lack of understanding Will give the biggleswade branch a try and hope for better outcome

Booked a room by mistake for sunday night where as i needed saturday night, i went to cancel in plenty of time they didnt accept the cancellation they blamed booking.com. Booking.com blamed the airman hotel looks like i wont be getting my money back. When i went to cancel the room the airman said they havent got availability for saturday night now instead of cancellation they are offering me saturday night even after i have booked another room elsewhere. Really not satisfied with the outcome of this wouldnt reccomend staying here

Great location but the accommodation left a lot to be desired. Dark and dingy and carpets badly threadbare No permanent staff on duty, just a telephone number to ring. May have been cheap but I wouldn't go there again. The restaurant attached was really good though

Lovely food and very friendly staff. A bit pricey but very tasty

A firm favourite in my family now. Service is always great and the food delicious! Will keep coming back.