TGI Fridays - Watford Central in Watford

Poor service and even worse food. This is not the first time I’ve had a bad experience @ a TGI branch. Although I have liked attending in the past, every branch I’ve been to over the past 2 years has been absolutely appalling with terrible service.

Lovely lunch was served by thea she's so friendly hopefully next time we are served by her!

Had a catch up with a friend at the start of the week and the service was amazing, and the food was great! We was lucky enough to have the amazing Jess who served us! We will definitely be coming back!! Thanks Jess!!

The overall dining experience was disappointing, with the quality of the food falling well below expectations and the prices being unreasonably high. We ordered two different types of burgers, both of which were incredibly dry and lacked flavour. The appetisers were equally unimpressive, coming across as bland and forgettable. Given the steep prices, the experience felt far from worth the cost.

Had boneless chicken but had a chicken wing in it which was bitten into, not good

Started out really good. The staff that seat you are very friendly and thats what's earned the 1 star. However, the total bare minimum experience that any diner should receive in return for spending money on food and service is not available here. It took them some time to seat us even though I had booked several weeks in advance (special occasion with a large group) so we were hungry and immediately ready to order. We waited 20 mins for someone to come over to our table, even though I asked many times, nicely, if someone could come by. I was finally successful in waving someone over. We ordered drinks and food in one go. Waited over 30 mins for food, just to have some meals not arrive that went "missing" and had to be recooked. Drinks didn't arrive for ages until most of our food was done. Including tap water... how is that even possible. In terms of food quality, ordered a chicken burger, paid £18.50 for a dry burger with 3x chicken nuggets on it. We asked if we got a kids meal by mistake. We did not. We had no cutlery. Another thing we had to ask multiple times for. Not a single time did anyone come by to ask if everything was OK or did we want anything else. Every step of the way we had to work at getting further in the dining process. Nothing offered in the way of compensation for all the mistakes. I eventually waited at the til to pay because I just wanted out of there. There was no service charge included, the staff knew it was bad. I grew up in the states and over there, TGIs is a low quality fast food place disguised as a family dining experience. I should have trusted what I know but i thought it would be a fun place to celebrate with this particular group. There is a 0% chance I'd ever return.

Served by Denise who was very friendly and welcoming. She was able to explain the menu to us and the recommendations were great. Thanks and would come back.

Very good service happpy with everything all staff was very polite and helpful

Extremely slow delivery, literally no sense of attention.

Awesome night great drinks lovely food decent drinks Grear night in tgis best service lovely drinks decent anoint very ok

Had a lovely lunch with my Mum, Taliya was so friendly and helpful! Sesame strips and maple corn ribs were delicious. Will be back!

Upon arrival greeted by a very polite waitress, who showed us to our table. A while later she came back and took our drinks order and asked if we were ready to order food which we did so. She came back with two of our four drink . However it was a further 15mins until we got the other two drinks. Time was getting on our young Grandchildren were getting anxious and asking "when is the food coming its taking a long time ". After waiting 40mins the waitress came and apologise it was taking so long for our meals to arrive, I asked how much longer please ? Her replying 5/10mins ! I replied As long it's not going to be any longer than that. Eventually our meals arrived after 5mins. Myself and my husbands meals were fine , however the Grandchildrens were dry as anything (Hot dogs) the only edible thing were the chips. I complained to the waitress that I was happy with the quality of the food and i was not prepared to pay for unedible food . She said she would speak to her manager. On her return with the bill she stated she had taken the hotdog meals off the bill . Which I thought was fair. It's a great shame we had this experience TGI Fridays.

I don't know what has happened to this restaurant. We were seated quickly for a Friday evening. My drink had to be sent back, my starter was semi-cold, my order was wrong had to wait for my burger after my partner started his. My burger was dry as a day in the Sahara, had to ask for sauce, evenbthe sauce bottle looked like it wanted to die. My seat moved everytime the family behind me moved. The knives and forks tray was directly behind my head, when the server topped it up I jumped out my skin. I sat there wishing I had gone to Five Guys opposite the restaurant. I've given 3 stars as I ate the food out of starvation! It was edible just very underwhelming. Staff were working hard, the best part was the milkshake. Definitely not value for money, won't be going back.

Jess gave great service and very polite! Thank you, we had a great time and will definitely come back! Lovely Friday evening spent :)

Service is incredible, the staff really work hard and not their fault they can’t keep up with the demand. Food is terrible, spent £50 here and left hungry and dissapointed.

Best place to grab a good quick lunch. Staff are super friendly and helpful. Thank you Denise for your service. We had the unlimited wings with some cocktails.

Dint honour reservations we made Okay Food Takes a very long time to serve Pretty decent ambience Went here on a Friday evening after making reservations for 7 pm. We reached at 6:59 and were told that they don't have a table and we are next in queue to be seated. We had to wait for around 15 minutes, which beats the purpose of reservations. The reservation we made was not honoured. Once we ordered the food. It again took a long time. Some of the items were well made, some.like the chicken were too dry and over cooked. Drinks were pretty nice but nothing extraordinary.

I had a lovely experience at the Watford branch, I had Lauren C serve me and she was simply amazing! Overall great experience thanks to her! :)

Absolutely terrible service from this restaurant, order arrive stone cold and late. I will never order from here again, and Just Eat won't refund the full order even though I can't eat it. Total joke, no wonder TGI's are going under.

Only the second time I’ve used this app and I’m thoroughly pleased

Had a brilliant experience at the weekend. Served by a lovely tall lad called Ted who was obviously new and still managed to provide a great service. Well done!

Tjay was amazing fabulous cocktails especially the pina colada.. that was my favourite. very upbeat and attentive host.. As a barmaid myself his service was the best and cocktails 10 out of 10 xxx

Sauce was open in the bag and was spilled all over the food. I didn’t even want sauce but didn’t get the option to not have sauce.

Bottomless brunch today was amazing. Drinks and food came out really quick, no complaints. Tj was so welcoming and eager to help to make our experience enjoyable and unforgettable. Will be coming back soon

Amazing atmosphere, brilliant service and great service. Highly recommend!

Priya K was our server She was nice making the experience great We will come again for sure!

Service: stellar. Food: mediocre. Price: lock them up and throw away the key. xoxo

Gone downhill since I last went to TGI Fridays. Watered down soft drinks. Small portion of food compared to the price per dish. Service and atmosphere just ok. Staying away.....

Food was cold, my Mac and cheese had no cheese and it was so cold. Everything was frozen. No quality and very expensive. Wouldn’t recommend to anybody. Stay safe

Would defo come again!!! Loved everything.

Food was amazing here and the service was very fast with a very polite waiter. I will be definitely be going back

Lovely staff, lovely food. Would recommend.

TGI Fridays in Watford was a real disappointment. The actual restaurant was quite unkept! Dirty and even ripped seats as soon as you enter! Service was very slow even to get the drinks to the table. The food was very much not great at all. We all left feeling really put off by our meals, but we waited so long to get them that we were too hungry not to eat it! I have been to many TGI Fridays in the UK, even in other countries and this experience was so underwhelming. The quickest service we had was to get the bill and asked if we were ready to pay. The staff was ok they seemed disorganised and all over the place. They didn’t accommodate kids (besides the kids menu) they had nothing to keep them busy. I really don’t recommend this restaurant as it is to anyone!

Fabulous food and service.Brilliant atmosphere!

I recently dined here Absolutely amazing service! Nicola especially was very attentive! Food was 10/10 Arrived quickly with no issues and beautifully presented I highly recommend eating here and especially the Cajun pasta!

been coming for years and never had a bad experience the food is lovely the drinks are amazing with so much variety and quality and bartenders and well trained and skilled and the rest of the team provide an exceptional service.

I had a fantastic experience here today, the staff were very friendly and ensured we had everything we needed. Food was delicious especially that jack Daniel’s sauce!? Great drinks! Highly recommend

friendly and fun service and enjoyable food and drinks what’s not to love and the music and decorations enhances the experience and ton . what a place

I’m annoyed that I have no choice but to give one star, they don’t even deserve that, the place is disgusting. Check out the dust on windows, never been cleaned. Dirty place and dirty staff that can’t brush hair or even shower prior to work

Worst experience EVER. Staff is extremely rude, unprofessional, screaming and shouting to each other, swearing in front of the customers. I had to leave after 15 minutes of being seated as I couldn't handle observing this nonsense. Avoid this place...

Skyhigh prices for the worst food I’ve ever had in england. No taste, cooked to a crisp, rotten lettuce and tomatoes. Our fries were atleast re-fried 3 times before being served to us. 65 pounds for 2 main courses and 1 appetizer. Our server did not ask us about our experience, and I were too shy to say anything. Money gone, I cry. Absoooolutely disgustang!!

I am honestly at a loss for words. This place has topped the charts for the worst dining experience I have ever had while out traveling. I had the new york strip, and my girlfriend had the smashed burger. Strip was bland, borderline room temperature, tough as a leather belt and had the saddest presentation I have seen to date. Burger was burned to a crisp. As bland as a cardboard box and looked as sad as our waiter. Our fries were refried multiple times, and were therefore hard as rocks. I will never return to TGI Fridays again. Thank god this is over. Some times I wish I didnt have to eat to survive.

Went last week to this place. Well I wouldn’t recommend, as the waiting time is too long . For the food and everything 1 cola we had to wait more than probably 20 minutes or even more. Everything takes ages! While it’s not even that busy at all.I asked to change our table as sunshine was right into our face said ok ok and ignored us. Everything take so long. Prices are too high for its food and didn’t worth it. The service needs to improve. And the prices also too higher for the amount of food.

very nice food and great service especially from Thea M.

This was once a nice place to eat, sadly, no more. The service is very slow and the food is cold. I guess like many chain restaurants, they start to take the client for granted.

Delivery driver has delivered my food to the wrong house. Don’t know where it is. Incompetence at looking at address on your phone!!!!

Great service, great food and great drinks

Bad service, I stand at the front door around 10 minutes and their staff just ignored me, steak was rubbish and the sides came when I have already finished the steak, sweet potato fries was black colour, can’t believe it.

I was served by Nicola she was very polite and helpful the food was very nice I would definitely recommend coming yere

Visited on a Monday afternoon and was only provided with the main menu as opposed to the lunch menu. The restaurant was extremely busy as there was only two people serving. After waiting for the waitress who was rushed off her feet to finally come back we asked for the lunch menu. When the food finally arrived it looked cheaply made, dry and disappointing as you can see from the photo. I will certainly not be hurrying back.

Restaurant was not very busy, but we waited for a server 19 minutes. They were on their phones also chatting to each other. Food was tasty. Good supervisor is needed there as service is slow and unattended. Lady in glasses deserve a pay rise as just she was working.

Sorry if I've got the name wrong, but would like to say a massive thank you to bashim for excellent service last night, he really did go the extra mile. It can be hard to go out sometimes with a baby but he came over with animal balloons for her which honestly made our whole night and hers meaning we could actually sit down and enjoy our meal, food was lovely and so was the cocktails and that just topped it off, thank you again :)

This TGI has fallen off, meant to be great for the kids but waited for our food for 40 mins, no crayons or anything provided for the kids. staff were loud and shouting, just looked like they didn't care, very unprofessional. Manager was the only one who looked professional and on it. Table was sticky as guy had just cleaned it and chucked us on it.

Felt dirty and run down. The prices are extortionate given the food is essentially fast food. Our server was excellent.

Nice place, but too expensive. Nothing special for the price that you pay. I could eat the same in a fast food restaurant for less

Great food and friendly, helpful staff

Excellent service and amazing drinks from the bartender

Amazing good! Amazing service!!

The most shocking thing is that this restraunt pays no attention to reviews as we have experienced today exactly the same scenario as other reviews from 1-2 months ago. The staff....just wow, 2 or 3 clearly don't won't to be there, one in particular was literally dragging himself around the restraunt,avoiding any hint of work. Other staff generally huddled together avoiding eye contact with customers. Our experience as follows: Drinks order arrived after the main course served One meal wrong , asked for no cheese but got cheese. Finished meal waited 20 mins , but not a single member of staff to be seen on our section. Just shocking, manger should be ashamed. The business as a whole, wouldn't be surprised if they don't go bust. Vastly overpriced mediocre food, abysmal service. Definitely won't be returning.

Quite possibly the worst thing I've ever had served to me. Bland, cold microwaved pasta accompanied by flat drinks. Charging nearly £20 for a ready meal served on a plate is actually bonkers.

Lovely friendly staff. Large portions and tasty. Tried the mocktails can highly recommend.

Food etc may have been good but I don’t know as I never managed to actually find the place. We are not local so rang for directions before our visit which were totally unhelpful and despite driving round for quite some time we never found it so ate elsewhere.

Adam was super friendly and helpful!!!! Great food and drinks and quick service. We will be coming back again soon!!! :)

Served Good food. Good drinks Good service from every staff member. Quick service from all. Very clean. Good atmosphere

Such a lovely evening, great food, excellent service and lovely staff especially Thea she was too good with us, she also sorted a happy birthday platter for my dad. Thank you and the staff so much for the amazing evening.

Lovely nice meal out ☺️great service from Thea tonight .☺️☺️She was very friendly and kind x the food was great and I would definitely come back x

Visted Earlier and had a full rack of the Ultimate Ribs, they were cooked perfectly and a good sized portion! Big thank you to TJ running by himself and still delivering good service!

Really enjoyed this meal. Friendly service and the food came out in a sensible amount of time (unlike our local TGIs which takes forever).

Very expensive for fairly low quality food which was all either over cooked or had clearly been sat under a heat lamp for too long. My fajitas came out sizzling and generally looked pretty nice but then I had to wait a further 10 minutes for the wraps and sauces to come out by which point the sizzling meat was no longer sizzling! The most unfortunate part of the whole visit was the long waits for each of the courses. It was a Sunday evening so really not busy at all. Very poor experience and one we definitely won’t be repeating!!

Ram was extremely nice. Great customer service. Will definitely be coming back.

Very expensive for what it is. We were sat at our table for 10-15 minutes before we were able to flag down a member of the nearly non-existent staff to order drinks. No usual check up to see if everything was ok with the food when we were served.

Had great service from a nice fella who gave my kids colouring in to keep them busy. Good size portions

I've been to TGI before, years ago, and thoroughly enjoyed it. This time we walked in and back out again within 5 minutes after seeing those prices. I don't have the prices on hand, but they were taking the piss. About £9 for mozzarella sticks starter. North of £15 for simple strips and chips. I know inflation has hit, but this is more expensive than the food I get in the financial district in London. No way will I be eating here until those prices regain any sense of normalcy.

Where to begin - with the sort of youth staff they hire you can’t much in the way of anything resembling service, not from a bunch of early 20 somethings who don’t give a monkeys. Far too busy play fighting, bantering each other & counting the minutes until shift end in an attempt to get away with doing as F all as possible in the meantime. Waited 35 minutes after being seated for a drinks order to be taken and that was only because I called someone over from the group of ‘yoots’ standing around together scratching their backsides. Took another 30 minutes for the drinks to arrive. They then asked for our order - a full hour after being seated - it was only then we could point out that we hadn’t even been given the kids menus we’d asked for when ordering our drInks. Asked the waitress to come back in 2 minutes after the kids had had a chance of choosing their meals - a further 25 minutes later we were still waiting. 90 minutes after arriving we had enough and walked out having never even had the chance to order. Disgraceful service beyond belief and the prices are an absolute joke for some basic burgers

Came here with my Vegetarian girlfriend as she loved the meatless chicken strips which is always her go to order when we come here: I ordered a cheesy burger and upgraded my chips to the PLANT BASED chips so my VEGETARIAN girlfriend who has been a vegetarian of 10 years good enjoy them. The waiter took our order (baring in mind my girlfriend pointed to the meatless chicken on the menu) and I explained I wanted to upgrade to the PLANT based chips as she’s a vegetarian (which I confidently said) so she can have some as well. Got our order, eating away baring in mind my girlfriend is a little poorly so has lost some sense of taste and smell. After the 4th “meatless chicken” she ate and questioned it, it turned out to be chicken. Long story short; the waiter who took our order blamed us for not confirming the meatless chicken and went to explain he is a vegetarian himself. Didn’t offer anything as an apology for 10 years wasted of not eating meat so we had to ask for compensation. Disappointed is an understatement.

Staff did not want to be there. Didn’t make for a good environment. The restaurant wasn’t busy, mistakes were made with food and drinks. After singing happy birthday to a younger person, one female staff member walked away towards us and motioned fingers to the head “kill me now”. Absolutely did not care that it was in front of customers. We will not be visiting again.

Good food, attentive kind staff, very clean premises. Highly recommend 👌

Lovely food. Staff were lovely and very helpful with our group. Fantastic manager who helped with our allergy issues. Will definitely be returning.

You basically know what you're going to get when you go to TGI's but this branch actually exceeded my expectations! The food was tasty and hot and took a reasonable amount of time to be served but the difference was really in the service. Our waitress Nicola was friendly and efficient and really went out of her way to ensure my son had a great birthday dinner. We will be back for sure!

Connor was our server and was very professional and polite. The food was ok but the fries were cold

Friendly staff was seen to quickly and taken out orders in good time. Waitress was really nice and helpful. The downside is that I couldn't find a baby changing room so had to deal with that… 2 people supposedly staff where sleeping upstairs in the seating areas which was a nice touch. Food took awhile to arrive which was decent but had gone up in price about £20 for the sesame seed chicken and some if at all any salad on the plate smaller portions compared to previous times going there. Doubt I’ll be going again.

The Two Waitresses When We Arrived, seemed disinterested In What they Were doing...we waited 10 minutes before we ASKED if we could have a drink, one Waitress was even running her fingers through her hair,not ideal when your serving food ,food was very good,but the waitresses shouldn't have an attitude When you dont leave a tip...

I have had some awful food at TGIs over the years and coupled with the rip off prices (e.g. £5 for a small portion of fries...) I tend to avoid it like a plague. But my granddaughter wanted to go there for her birthday so we did. The food was surprisingly good and the service was excellent at the Watford Hight St store. Still expensive though in my opinion.

The staff in TGI’S are super friendly and helpful. The restaurant itself is always kept clean. The food, not bad but disappointing with how expensive it has become. The food just tastes like something I can get in a local pub for cheaper.

1st time eating at a tgi Fridays and won't be a 2nd time. £20 for a chicken burger where the chicken didn't even cover half the bun. Service was very, very slow despite being fairly quiet. The waitress seemed to prefer sweeping the floor over actually providing a decent service. Overall, pretty awful.

you sent completely the wrong order plus it was inedible and went in the bin, also just eat you are a disgrace in not offering a refund even with photographic evidence that you asked for. Both absolutely disgusting

We visited on a busy Friday night and were seated within 2-3mins. Our waitress was kind and helpful and we got a pretty good table despite how packed the restaurant was. Our drinks came quickly but there was a 20min wait for the food, which I'd say was pretty underwhelming for the high price point. The half stack ribs seemed like a small amount, and the burger was so overcooked and dry, not much flavour in it. The sweet potato fries were great and came with a tasty mayo sauce and our drinks were great too, but the mains were a little disappointing. There was a group sorting out payment right next to us for a good 25 minutes and another group threw ice at us (?) as well so atmosphere-wise it wasn't the best. Overall, kind waitress and good fries/drinks but the food is soooo overpriced! Two mains + drinks (one £5) totalled up to £63, definitely could've had a better meal for way cheaper elsewhere.

Bit over priced and menu needs updating but still had a lovely time with the family

Amazing restaurant with great team. Nicola was the perfect waitress and the team all sang happy birthday to my mum and made her day even more special! Thank you!

Went to TGI Friday in Watford central, was served by Nicola. She was amazing and very accommodating to our baby daughter and loved them singing to our 11 year old daughter. Food was great too

Poor service. Staff snd manager didn't seem like they could be bothered. Restaurant was quiet, not a surprise as it was a Sunday evening. Other tables were left and not cleared, so felt messy. Food was fine, but I expected a more friendly service. Unlikely to choose to go back.

Denise was amazing, so friendly and helpful. Great service and great food. I had the Cajun chicken pasta it was delicious.

A good place to get lunch. Denise was great, very attentive! Service was quick, and the food was exactly what I expected.

Great food and great service from Denise. Definitely worth a visit. Fantastic for all ages. Atmosphere perfect for all

Jesus Christ Mother Of Mary, be prepared to remortgage your house on this one!!!!! don’t mind spending top dollar on top food put this is no different than a hungry horse or table table!!!! frozen fries, cheap meat, small portions! Cooked ok to be fair! But my God £38 for the ultimate mixed grill and nearly every other meal for basic food all north of £20 you’re having a laugh!!!!! And nowhere near worth it!!! Also the 2for1 cocktails they entice you in with!!! Again beware because the cocktails are £16 each to start with!!! And again although there is nothing wrong with them! You gotta be pretty daft to think you’re actually getting a good deal here and they must think we are all daft as Donny!!!!! Staff were good though and the restaurant was clean and tidy!!! But there are much better places out there you can eat for this type of money, and the food was extremely underwhelming. And the cost was hurrendous

Amazing service, quality food and Denise went above and beyond, helped with the ordering and recommendations for cocktails too

My girlfriend and I came for our anniversary and Denise served us, she was really nice and helped us claim our free desserts!

Great range of food, well presented and hot when it arrived at our table. Service was faultless.

The restaurant has a great atmosphere and well done up! Our host Nicola was fantastic and super attentive to our group! We were here to celebrate our daughter’s birthday and she made the day very special!

T.G.I. Fridays is okay, but nothing special. However, the chips were nice and so was the hot chocolate. The steak and the corn on the cob were both a bit disappointing.