Based on 2.194 opinions finded in 1 websites
Based on 2.194 opinions finded in 1 websites
Nº 365 in 534 in Telford and Wrekin
Opinions
I recently had a disappointing experience at your restaurant last week, due to the service provided by a waiter named Sarah. From the moment we were seated, Sarah was extremely pushy. She rushed us through our orders, constantly suggesting more expensive items, and seemed impatient when we needed more time to decide. This aggressive approach made our dining experience uncomfortable and unenjoyable. I hope management can address this issue to ensure better service in the future.
Anime Watcher . 2024-12-22
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Lovely time, Caitlin's service was great!
Lara Wallace . 2024-12-21
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We dropped in to this restaurant on an off chance after doing some Christmas shopping Telford shopping centre - all other restaurants near by were full but we were able to get a table at TGI’s without problem! We were greeted and shown to our table by some of the very nice and friendly waiting staff. Our starters came quickly, they were ok but served cold. Our main meal came, my wife had the steak (£28) and I had the chicken burger (£20). On the side of both meals was some very thin & salty fries. My wife’s steak was a very thin minute steak, which she ordered medium-rare (it came well done) and was tough and chewy (this was £28). I had the chicken burger, I cut it in half and it was clear to see that it was very under cooked and not far off raw in the middle (this was £20) - I called the waitress over and she agreed that it wasn’t cooked, and it was duly sent back. By the time it had come back my wife had eaten half of her meal and left the rest due to poor quality of steak and side salad. On checking out my returned meal I could see that my chicken had been sliced in half and re-cooked, and this time it was over cooked. The bill came and before I could complain the waitress had said that she would remove the burger off the bill, which I was relatively pleased with - final bill was still over £80. Overall not a pleasant experience at TGIs and regret walking in to this place - and also worth adding is that it was very cold in the restaurant as well, which made it uncomfortable to be in there, didn’t remove our jackets - I now know why we was able to walk in and get a table straight away! I have been in other TGIs up & down the UK and they have been a really good experience, however my review of the Telford TGI’s is the complete opposite, I will never go to this restaurant again, this has to be one of the worst meals we have ever experienced eating out - the only saving grace was how friendly and helpful the young lady (waitress) was who server us!
Rob Wood . 2024-12-21
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Caitlin, a really friendly server getting everything done. Super quickly
Louise Slade . 2024-12-21
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Caitlin was lovely, very friend and attentive.
Maddie Pettitt . 2024-12-21
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Caitlin was very friendly, efficient, attentive and welcoming. We unanimously agreed (a party of 7) that we thoroughly enjoyed our experience. We would all return here again!
Ben Groome . 2024-12-21
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Had a great lunch out today - service was fantastic, food was delicious and the atmosphere was really good. The team went out of their way to make sure our little one has a great time, thank you so much guys :)
Steve Smith . 2024-12-19
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Great place to have a meal with friends or family and definitely both at the same time.
Charmaine Fijabi . 2024-12-17
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I recently visited TGI Fridays Telford, and unfortunately, my experience was disappointing. First, We ordered two burgers, and both came with burned meat, which was a real letdown. I also requested a Coke refill twice, but despite the restaurant not being busy at all—there were plenty of empty tables—I never received it. To make matters worse, they still tried to charge me for the refills, which felt frustrating and inconsiderate. Additionally, the temperature was uncomfortably cold inside, making it hard to relax and enjoy the meal. Considering how empty the place was, it was surprising that the service and ambience didn't meet expectations. Overall, it was a lacklustre visit, and I was left disappointed by both the food and service.
Adam Król . 2024-12-07
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Was served by jordan at the bar before heading to our table, recommended great cocktails and food!
warren parrish . 2024-11-28
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Amazing experience and Jordan was so friendly and helpful
alz Ram . 2024-11-25
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Jordan was absolutely amazing. Really attentive and excellent customer service
First Class . 2024-11-25
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The service we received from Samara was exceptional. Whenever we needed a top of of drinks they were brought to the table without even asking! Food was top notch. Never eaten so much chicken was just amazing and every plate was so full as well! Would come back 100%
Connor Hart . 2024-11-12
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Bottomless brunch today for my friend’s birthday! Excellent, attentive service and food was super! Thank you Joel :)
Sarah Marsh . 2024-11-09
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Food was good enough, bit spenny though. Atmosphere was alright for half 2 on a Saturday. My left sock had more charisma than our server. I'm surprised he knew how to breath without having to ask someone.
Andy Goodwin . 2024-11-09
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Had bottomless brunch, food was 10/10, speedy service, polite attentive servers! Great veggie and vegan options too! Thankyou Harry and Joel! Xoxo
Sabrina Cattell . 2024-11-09
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Luke was a gracious and welcoming host. The drinks were plentiful and delicious, the chicken strips tender and crisp. A thoroughly successful bottomless brunch, we recommend it but only if Luke is on shift <3
Fay Minshall . 2024-11-09
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Visited on a Wednesday evening. Quiet atmosphere but very attentive staff. Especially Caitlin our waitress. Good was impeccable. Refillable soft drinks. Couldn’t fault it.
Amy Howdin . 2024-11-06
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Banging food, had a beef burger, fudge cake and a Guinness. Samara and Steve have been very pleasant, smashing service.
Ryan Lall . 2024-11-05
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Great food, amazing atmosphere and such lovely staff. Props to Steve and Samara for the smashing service!
Mollie Wells . 2024-11-05
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Should've gone to maccies! Same amount of food and quality for half the price! First and last time I'll go to a tgi Fridays. The chicken strips were ok, but for £20 the fries were cold and hard, and get more at mc Donald's. Honestly disappointed with the quality of the food for the amount I paid!
wolfheart86 . 2024-10-29
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Very good customer service considering we turned up with a table of 13 people without prior booking. We were made welcome and given the option to order on the app so that we could split our bill easier - this was fab for the size of the group but did mean our food came out at different times to eachother. The table we were at was big enough for all of us to be able to chat to eachother without disturbing other tables and we thoroughly enjoyed our food and drinks. Thank you to the staff who looked after us on Sunday 27/10/24.
Danni Davis . 2024-10-29
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Has gone downhill from when it opened which is a shame as we love TGI'S
Dave Windley . 2024-10-29
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We ordered for delivery TGI Fridays for lunch today. It was awful. Couldn't eat it. The food was burnt and the hot dogs were old and hard to bite. Disgusting!!!!
Patrycja Bathis . 2024-10-27
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Very expensive not much food for the cost
Colin Walker . 2024-10-26
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The girl who served us (Caitlin I believe) was incredibly polite. Her service felt very accommodating, and it completed the experience overall.
Maddie . 2024-10-25
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Social night out, the service from Joel was excellent was too much trouble. Service with a smile, thank you Joel 😊
Hannah-Louise Rigby . 2024-10-25
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Thanks Joel for the great service 👍
Natalie Heywood . 2024-10-25
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Came here for food and had Caitlin as our waitress. Food was really nice, all staff were friendly but caitlin was great, every restaurant needs a waitress like caitlin we will definitely be coming back again if she is working she really made our night!
Molly-Mae Harrison-Keat . 2024-10-25
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i visited the restaurant earlier this week and was excellently served by caitlin who was attentive and helpful throughout my entire experience. the food was excellent and all needs were met perfectly by caitlin
Violet Corfield . 2024-10-25
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Lovely meal and great service. Shout out to Lennon who was on ur fab waiter and very accommodating.
laura cope . 2024-10-23
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Amazing experience here ! lovely food and my daughters birthday was made by Natalie - went the extra mile with a birthday cake and song as we were about to leave ! Made my daughters night ! thankyou so much Natalie !
Staphanie Chidlow . 2024-10-20
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Staff were pleasant enough but service quite slow and wasn't that busy. The price for food is way above what it should be. I had a glazed chicken burger which was ok but the fries were way to salty. Couldn't eat them all. When asked why so much salt. Was informed it was seasoning. No it was too much salt. Will not go back again.
Phil Williams . 2024-10-20
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Edit: Dropping to 2 stars! 2-for-1 cocktails is an absolute joke when they charge you £16 for 1 cocktail!! This place is just a rip off. Save your money and eat somewhere else. --- Never been to a TGI Friday before so was looking forward to trying it. It was OK. Food was nice enough but nothing special. Seemed to have a long wait for everything (including the bill at the end of the meal) even though it was fairly quiet. Seemed quite expensive too. Will probably go again, but not overly fussed about it.
David Blakemore . 2024-10-19
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Ok food Great service Little pricey for what it is
Andy Brown . 2024-10-18
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Not one for reviews but credit where it's due. Visited on Friday and was served by Steve. We received efficient, friendly and helpful service. All staff were proactive and made us feel welcome. I ordered sesame chicken which was delicious. Portion was large for me (and I have a good appetite). They catered for our daughter's allergies very well. They even adapted a dessert she wanted so that she could enjoy a 'proper pudding' - most restaurants nearby don't accommodate her dietary needs, so she was over the moon. Will definitely be visiting again, thank you!
Suzanne Jarvis . 2024-10-12
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Had a great meal in TGIs Telford tonight. Service by Jordan was 5 star 😁
Louise Richardson . 2024-10-11
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Very good service polite and excellent customer service
Tim Clare . 2024-10-03
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I recently visited TGI Fridays and had a great time! The food was amazing as always. Special thanks to Jack, our server, who was fantastic. He was attentive, friendly, and made sure we had everything we needed throughout the meal. Jack’s excellent service definitely made the visit more enjoyable. I’ll definitely be back!
Kyron Williams . 2024-09-30
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Food was freezing and so greasy couldn’t even eat it
The life of Bullyman . 2024-09-29
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My meal was horrible was cold and chicken was full of oil I did have 10% discount but think I should have had a full refund I left most of it
Nicola Talsma . 2024-09-29
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Went here with my mom yesterday and food was lukewarm at best her burger was covered in grease and tasted funny Not a great experience at all Really disappointing as we went to the same restaurant last year and it was great Waiter knocked 10% off the bill when we complained We normally have pudding after aswell but we didn’t bother
Ash Ketchum2629 . 2024-09-29
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Lovely food and drink. We were served by Jordan M who checked on us and made sure we had everything we needed. Atmosphere, as always, chill and relaxed. Very lovely evening.
Isobel . 2024-09-28
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Came in for a meal and the server Jordan was really helpful and polite. Myself and the family would highly recommend and will be returning!
Sophie Mccleary . 2024-09-27
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Staff where really friendly and helpful
Andrew Cooper . 2024-09-27
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Our experience at tgi fridays was very pleasant, staff were very accommodating especially Jordan who went above and beyond to make sure our needs were met. Overall great service ! :)
ellie-rose powell . 2024-09-27
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Very basic menu. Nothing jumped out as something I would choose to it. The sesame chicken I chose was nice and fries, coleslaw and dip were very tasty. Quite pricey for what it was and service was really slow. Took a while to take our order for both drinks and food. We almost left but did not wait long for food to arrive after our order was taken. Staff were friendly
Tracy . 2024-09-24
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Caitlin was Super friendly and very helpful and remembered all of our meal order without writing it down Absolutely brilliant service we will definitely be coming back 5 star
Sue LL . 2024-09-10
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Jess was lovey very nice and talkative as a 14 year old with my mates she was very good deffo deserves a raise
Maisie Alexander . 2024-09-07
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We went as a last minute decision to TGI’s telford because we were in the area for my son’s birthday. The staff were absolutely amazing and because my son had told the lady it was his birthday when he walked in, they all surprised him with a slice of birthday cake and signing 🥳 They made him feel that bit more special and it was very much appreciated! Thank you to the staff working the lunch time shift on 07/09/2024! Fab team 🫶🏻
Sophie Anderson . 2024-09-07
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Went here for mother in laws birthday! Food was fantastic and Carl couldn't do enough for us and was very attentive and very friendly! Would defo come back here again in a heartbeat!
Joe Critchley . 2024-09-07
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Tuesday nite was dead but its Tuesday nite and kids go back to school so Early nite.
Leigh Earing . 2024-09-05
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Carl was amazing and very attentive. Nothing was too much trouble, give Carl a raise!! The food was amazing and the service made the atmosphere entirely welcoming!
Aaliyah Hinds . 2024-08-30
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The food was really nice, the service was not. We had a starter then waited and waited for the main, maybe half hour passes still nothing. The first waiter that took our order, trying to be cocky and acting effeminate more than doing his job never put the main through Waiting to order more drinks he just kept waking past. I was going to walk out. My gf spoke to another waiter who was super helpful and got our dinner and more drinks. His customer service was outstanding We go to TGI each time we're in Telford but never again now
Chris . 2024-08-27
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The best cocktails and the best milkshakes!!!
Thairy Rangel . 2024-08-24
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Overpriced and underwelming food. Chicken dry, salad very expensive for a few leaves. Just go for a drink and eat elsewhere.
adrian sleigh . 2024-08-16
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TIP: you must ask for the special menus as it is clear having visited occasionally over the last few years that it's a deliberate policy from all staff to only give you the full priced menus. It's an awful attitude and must be called out. Service was mixed. Greeted fine on arrival but had to call over a lady to take our order - 20 mins after being seated and ignored. Order mixed up but they sorted. Got over charged for the wrong drink - again we had to raise it to sort it. Took forever to get the right bill. Food is OK but overpriced if paying full menu pricing. Been visiting occasionally over the years and there is always something that doesn't go right here - it's doing well to remain operational as you don't feel an urge to recommend it or return.
David W . 2024-08-12
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Awful service. Waited for over an hour for a salad and burger then had to leave before it arrived.
J Dodd . 2024-08-08
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Walked in. We were seated ok, although at a dirty table. We were given menus and then just left. We tried to get the waitresses' attention, but after 15 minutes of waiting to be served, we got up and walked out.
Sarah Lewis . 2024-08-07
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Jess was amazing quick and reliable service was amazing . The food and drinks were amazing aswell as reliable. Jess made us feel really welcome with a big smile .
Leah . 2024-07-27
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jess was brilliant, she needs a promotion
luke harirs . 2024-07-27
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Jess was brilliant deserves a promotion . Great service and welcoming.
Rebecca Neal . 2024-07-27
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Staff were much more interested in attaching balloons to a balloon arch (at peak Saturday lunchtime). Ordering took a long time - we had to grab the attention of a waitress walking past, as otherwise we'd have been waiting even longer. Food took a very long time to arrive. We were seated near the entrance and it was uncomfortably cold and drafty because both entrance doors were propped open. The atmosphere was lacking - not helped by a balloon blowing machine being switched on periodically, which was about as loud as a vacuum cleaner. (Perhaps they could sort out balloons before they open if they are so important? 🙄) The food was completely mediocre. Prices were disproportionate to the overall experience (mains start at approx £20).
Ciara . 2024-07-27
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Menu is much smaller service is not as good as it used to be
Alexander Hyde . 2024-07-23
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Lovely food, very reasonably priced. Blue cheese dip and hot sauce were delicious. Best place for wing so far in Telford
Nikki Keenan . 2024-07-20
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Food is way over priced, all from the freezer to microwave people who like TGI’s have no taste buds. Over priced and service was very slow. Miller around the corner has better food, service and done by an actual chef. Amazing how they are still open
R . 2024-07-14
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OK food which is overpriced and not great service , forgot a few things I the order then told 45 min wait for food they missed off
Mark Dragon . 2024-07-14
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Here we go....table booked for 7.30pm for family of four ...8pm and still waiting...the rest of our friends were seated within 2 minutes of coming but they seemed to struggle to find a table for us or perhaps were a bit slow....anyhow after 8pm we took the matter into our own hands and put two tables together got some drinks and ordered food which was about 25-30 minutes waiting but it was good especially missus loaded chilli 🍟🍟🍟I opted for vegan tacos which were satisfyingly sufficient and ok price wise💪...would I come back again? No....but the decor and decorations are truly U.S.A. in every detail so nice one folks👍
Si W. . 2024-07-12
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Amazong service here today, me and my wife had the bottomless chicken! Carl was top class! before I even finished my plate a fresh one was there ready to go! Same with the drink refils.. all the staff were excellent and the food was amazing!! Be coming again for sure..
Dan Travis . 2024-07-08
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I had a lovely meal today at Telford Fridays. Carl our server was lovely. Food, drinks and service was fast. Food was delicious. All the staff were friendly. I would highly recommend. Thankyou to all the staff today especially Carl :)
shezzo t . 2024-07-08
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We ordered both sharing platters, and well half the chicken was not edible dry, burnt, the mozzarella sticks were cooked that much there was nothing left inside! Chips cold and mac and cheese was dry no sauce and cold!!! Serving staff were amazing !
love lambie . 2024-07-04
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The staff went out of their way to help us despite there only being 2 of them covering the tables and the bar. Our daughter has intolerances and quite often has to miss out on things but they went above and beyond creating a special drink for her while her brothers had milkshakes. She felt really special and really loved it.
Laura Griffiths . 2024-07-03
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They were very polite especially the lovely lady Caitlin.
Bodhi James . 2024-06-29
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Sesame chicken strips and loaded fries were beautiful. First time here and loved it. Served by Jordan who was really attentive, and friendly! Thanks so much!
Claire Louise . 2024-06-27
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Megan was my waitress, and she was fantastic, we were on a date night and she made it really special, made such an effort to help me as I am disabled. Such a pleasant girl , Will definitely visit again when she is there
lisa kabalu . 2024-06-25
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This is a nice TGI's branch compared to others I've seen . It's unbelievable how expensive it is , but I guess that's just 2024 for you. Nice food and good service, shout out to Samara for swapping out our sons Garlic bread which had come out burnt even though the kitchen had no other food to cook 🤷. Other than the price , this was a good experience.
Daniel Bernstein . 2024-06-22
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The food wasn’t too bad, it’s the same whichever TGI you go to let’s be honest. Didn’t order anything too extravagant so it wasn’t possible to mess up anyway. The only thing that stood out here was the poor service from staff. Seems like they just hire kids that aren’t at all interested. As soon as we entered we waited by the bit you’re meant to wait at to be seated, I’m not even exaggerating we stood there 15 minutes before being seated, it wasn’t even that busy and staff 100% knew we were there. No excuses. The only reason we stayed is because we were so hungry. Also slow to bring drinks, probably to stop you having as many free refills even though you’re actually paying for them, and slow to bring the bill. Shame really, it’s a nice building, nice interior, nice branding and a good menu. The NYC taxi outside is a nice touch too. Maybe if I’m in Telford again I’ll try once more, hopefully you can redeem yourselves.
C Jason . 2024-06-21
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Lovely restaurant. The decoration and atmosphere are great. Love the theme. Slightly expensive but nice as a treat out.
Claire Russell . 2024-06-20
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Fantastic girl who took us to a table and then served us was a credit to TGI FRIDAYS. THE BEST SERVICE FROM TGI FRIDAYS. as this was my first time at Telford TGI Fridays it will not be my last at this one.
Andrew O'Growney . 2024-06-18
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Won't be returning Tried it twice and both times been overpriced and overcooked. Got served the wrong cocktails.
Sarah Smallman . 2024-06-17
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Absolutely fantastic service from Caitlin, great food and atmosphere. Chicken sharer platter highly recommended!
Lee Jones . 2024-06-16
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Good clean space, food good. May be a bit costly but good.
iris tyler . 2024-06-16
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Came out for father's day, and was very welcomed, staff Caitlin gave good service and was very helpful and the food was fantastic, recommend it and will definitely come again
Kate Withers . 2024-06-16
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What a fantastic experience for Father's day!!! Lovely food and Caitlin really looked after us thank you
Bart Sass . 2024-06-16
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Food was amazing as always 😍 Jess was fab, so so helpful & nothing was too much trouble, thank you so much! We will be back! ☺️
Nicola Hadley . 2024-06-15
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Great meal. Steak cooked well. Served by Jess and no complaints. 👍👍
K C . 2024-06-15
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JESS WAS FABULOUS, really friendly
Hannah Gregory . 2024-06-15
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Staff were so kind and very quick but was very expensive, £80 for three burgers, two shakes and a lemonade
Mylee Pearce . 2024-06-15
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Good family experience. Thanks Jess
Greg Burch . 2024-06-15
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We had a great lunch service was excellent and very friendly, Caitlin was friendly and helpful.
john farnell . 2024-06-15
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Fantastic service and a very helpful waitress Jess informed us of the app and offers available. Very fast table service. Food itself was mediocre, brioche bun and garlic bread stale, pasta was served Luke warm. What made up for poor food was Jess and her very helpful nature.
Chris Ley . 2024-06-15
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Excellent food and service. I had the ultimate American grill everything cooked to perfection. Jess was fantastic sever
Jay Hadley . 2024-06-15
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Catlin was very efficient and helpful
Pete Maltby . 2024-06-14
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Caitlin was a very attentive waitress and catered well for all our needs. Lovely meal-recommend.
Hazel Maltby . 2024-06-14
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I recently had the pleasure of dining at TGI Fridays, and I must commend our waiter, Caitlin, for her exceptional service. Caitlin was attentive, friendly, and went above and beyond to ensure we had a wonderful dining experience. Her recommendations were spot-on, and she made us feel welcomed from the moment we sat down. Her professionalism and warm demeanor truly enhanced our evening. Thank you, Caitlin, for your outstanding service – we look forward to dining here again soon!
Henry Maltby . 2024-06-14
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Amazing experience and food. Amazing service. Would definitely recommend
Sophie Bowen-thomas . 2024-06-13
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An amazing experience would definitely recommend!
George Pinfield-Wells . 2024-06-13
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We were a family of 6 adults and 1child and went there for a meal to celebrate my special day. We were given a warm welcome by Megan who was friendly and served us well. I was so disappointed about the food, the worst sirloin steak from TJI FRIDAY’S restaurant. I didn’t like the food but I still paid the full price. Then we ordered virgin mojito, the glasses were three quarters full of ice and it wasn’t tasty at all.We did ask for something to be done and they tried but still it made no difference. I was very disappointed 😞 hence the rating.
Jeniya Gwendu . 2024-06-12
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Great food, great service. The last few times we have had Carl serving us who is always attentive, friendly & helpful. Highly recommend
Sarah Bradley . 2024-06-11
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Great place, lovely variety of food and great atmosphere 👌
Tracey Eggbeer . 2024-06-09
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We were there for a conference, decided to eat in the hotel the first evening. I ordered a vegetable curry, I got served a chicken curry!! No real apology just on dear we’ll bring you the correct meal. It didn’t take long and my colleagues hadn’t finished their food but disappointing no one really acknowledged the mistake!
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Ordered an animal burger and chips and other bits. Ordered more than ten times in 4 months. Every single time the food has been excellent. Good service and friendly people. Probably the best burger joint in Telford . Keep it up.
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Went to lunch today for mums birthday 2 courses £10. Food was amazing fantastic value and tasty. Why this place was is not full to capacity I don't know. As it is a lovely place, lovely attentive staff, amazing food that was so cheap. We have never been before but will be back very soon. Interested in the events they hold too
237 Opinions
I am writing to compliment your member of staff, Lee, for being so kind, friendly and welcoming to us. I attend on a weekly basis with my niece who has special needs. Lee goes out of her way to talk with us and knows our order, which is always lovely and well presented, without us having to say anything🤣