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3.7

Based on 1.668 opinions finded in 1 websites

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Nº 369 in 534 in Telford and Wrekin

CUSTOMERS TALK ABOUT DISHES WITH..ladycoffeechickencookedfish
Score
OpinionsNoteGoogle1.6683.7

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A great breakfast from chef Karl and amazing service from Gail.

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Sam Brookes . 2024-10-03

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Came in for a drink and to play some pool, such a chilled vibe, staff was very nice, especially Patricia, very lovely girl, didn’t have food but it looked and smelled amazing! Highly recommend!

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Poppy Latham . 2024-09-22

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Spur of the moment breakfast with a friend. Warm welcome & explanation of how the breakfast set up worked. Breakfast was lovely, great selection. Served by 2 lovely ladies, Gail & Farrah who were very efficient and attentive.

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Samantha Mohamed Saad . 2024-09-20

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Me and my family always go here for birthdays and celebrations, the food is always amazing (even though it takes ages) and we always ask for quiet seating, extremely loud children are always seated by us and it's extremely irritating and completely ruins the meal. I don't recommend this place if you dislike loud noises.

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Jaspercat492 (Jasper) . 2024-09-20

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Can for breakfast last minute, lovely and quiet on this Wednesday morning. Greeted by Gail who took our food order, chef Karl, well the breakfast came out piping hot, 10/10 would reccomend!

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Beth Hope . 2024-09-18

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We visited at a quiet time on Saturday afternoon. The pizza we had was very nice. The staff were a bit slow to bring out condiments, having to be asked 3 times.

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John Potter . 2024-09-17

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The food was hot tasty + well worth the money. Its great for a quick bite + we also love the breakfasts.

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m Taylor . 2024-09-16

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Great Breakfast…! Stayed at Premier Inn next door with added breakfast and got great service with a smile from Gail and a well-cooked breakfast from Tom even though quite busy. Nice way to start the day - thanks guys!

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Toby Ashton . 2024-09-13

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Food is always good and good price with bluelight discount. Staff not very friendly we have been a number of times recently but they don't seem to acknowledge this.

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melissa crossley . 2024-09-08

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Place is filthy. Ive been a few times over the years. However the last couple of times attneding for breakfasts ive not had a great experience, there's not been much food choice which is shocking for over £10 a person, no cups and had to ask for one to be washed, coffee machine empty, spilt milk all over the place and should be monitored and cleaned up, no pastries, waited 20 minutes before order was taken, and then felt we were told off for not booking, yet we did and then the waitress was argumentative. Came out feeling deflated. One of the staff (an oldish lady) was abrupt and rude, she moaned constantly that they were too busy with just 2 staff, not the customers fault. Should get more staff in. The place needs a good clean and total refurbishment. Use to like this place. I now have breakfasts some where else where we get a great, polite and happy service.

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Rosey Watson . 2024-09-05

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Food was great, and staff helpful and polite. The only downfall was the toilets, being very dark, tight spaces and broken toilet seat.

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Ash Ed . 2024-08-31

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I had a carvery but was late so was a bit dried up not alot left either but was ok eatable

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Marion Shorter . 2024-08-29

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Gail was fantastic, Chris is a great chef. I highly recommend this establishment.

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El Shand . 2024-08-23

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Breakfast is terrible again. order cooked food like covid times again very poor quality. mega dissatisfied compared to 12 months ago

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lee taylor . 2024-08-18

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Again top service Gail and Jess on it as usual salt of the earth thank you again highly recommended

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steve grainger . 2024-08-14

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Breakfast was lovely Really great value Gail was amazing as always, she really makes my day

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lisa gilmore . 2024-08-14

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Family dinning. Chatty pleasant staff. Nice food at reasonable prices. Enjoyable experience all round

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Josie Woodhouse . 2024-08-13

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This is a fairly local place to me. I have been lots of times. I find the staff friendly but often very stressed as understaffed. The food is good and fairly priced as are the drinks. The problem is the outside space. There are lots of tables, and the gardens are ok. Often when we have been there is a lot of rubbish laying about. It's unsightly. There were several tables that hadn't been cleared either. It seems there were only two staff on duty. Shame it just looked unloved.

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Mandy Jackson . 2024-08-12

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Great, just everything was excellent

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John Kitchen . 2024-08-10

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All OK. Everything acceptable but not special.

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Paul Myler . 2024-08-03

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Breakfast with my little girl served by Gail and Chris with great service , we ordered full cooked breakfasts and my little girl wanted more which is always great to hear so thank you to chef Karl

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Shane Enright . 2024-07-25

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Brilliant breakfast and suppers here

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Barry Millward . 2024-07-23

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I didn't eat here but met my friends who said the price is good and the food was ok but wasn't the highest standard. But they do mainly come from Newport and only eat grass fed pigs who listen to oprea sausages.

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Benjamin Morris . 2024-07-20

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I've been coming to this pub for a couple of years, I absolutely love it! One of my favourites. There is a car park but it isn't massive. There's indoor & outdoor seating (plenty of it, the pub is huge!). The staff are always SO polite! Food has always been fantastic. Prices are fab, made even better by my blue light discount! 😁. Only photo I took today was of my dessert, but how delicious does it look! 😋

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Heidi Bowen . 2024-07-18

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Gail, Aimee and chef Karl made our experience here for our breakfast today! The food was lovely as always and the service again as always was service with a smile and a laugh. Thank you guys

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Katie Smith . 2024-07-11

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10 people for breakfast. Waited 40 minutes 2 arrived. Waited another 15 minutes rest arrived incomplete. Very poor service and the place is minging. Not worth the money

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David Morris . 2024-07-10

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Me and my gorgeous boyfriend came here for a quick tea and it was incredible, the service was extremely quick and good. The time for waiting was quite short and perfectly cooked, I will definitely come back here.

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Daniel . 2024-07-05

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I had a kids meal because it was so cheap. It was 6 pounds for a starter main and dessert. Cheap price and amazing quality 5/5

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matthew reeves . 2024-07-05

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Nice food, good value, what you would expect

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emziee545 . 2024-07-03

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The food was lovely one of the best pubs I been. But it is a food pub with a food pub atmosphere and service. I would go again..

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stephen harrison . 2024-07-02

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Our experience was brilliant. Thank you to our server, Gail for everything. You were amazing today. Thank you to the chef Karl, the food was brilliant. Fresh and cooked to order.

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William Bowen . 2024-07-01

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Very happy with the service and the food

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Paul Hildreth . 2024-06-27

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Came with my husband this morning and had a lovely breakfast! Gail is just a pure delight, she's always so friendly and welcoming! This place would not be the same without her! Jess was lovely too, friendly and happy. Breakfast was really good! One of the best breakfasts we've had here, especially nice eggs! Well done to the chef this morning!

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Louise Van Straaten . 2024-06-26

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Superb choice great food really well played out and good customer service from Gail and well cooked food from Karl all made fresh to order well recomended

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James Evenden . 2024-06-12

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Stayed at the Premier Inn for 2 nights. Found all the staff at The Clock Tower to be really friendly and welcoming - especially Gail on breakfasts. Such a delightful lady! Her sunny personality is just what you need when you have an early start and a long journey home ahead of you.

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Jo . 2024-06-10

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Not a chance I will be returning to this mismanaged place I wish the was a minus star it would have been my choice rather than a 1

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Stephen Dainty . 2024-06-09

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Service from Gail was excellent. Breakfast food was nice.

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Steven Piper . 2024-06-07

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This is probably the worst pub I've ever had the misfortune of visiting. Even though the website clearly says it's open until 11pm last orders was called at 9pm a couple of times during the week we stayed near here and all the taps switched off and drip trays emptied by 9.20!!! This pub doesn't deserve to stay in business.

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graham hipkiss-hicks . 2024-06-01

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Lovely, friendly service. Gail was very friendly.

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Emma Bethell . 2024-05-29

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Just had breakfast here. Friendly and polite welcome and service from Gail. Food was cooked to perfection by Dougie. Venue was clean with a good selection of cereals and pastries. Thanks

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Andi Martin . 2024-05-29

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Fabulous breakfast. Thank you Gail and Karl

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Anna Hayes . 2024-05-28

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Our server Gail was absolutely lovely. She was really nice accommodating our requests. The food was great and our chef Chris absolutely nailed the food. Cooked the breakfast exactly as we asked.

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Tyler “MrSirMoon” Batowski . 2024-05-27

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Food wasnt too bad but they just need to keep it topped up as there was always something missing so couldnt get everything you wanted on one pass. Also the toaster needs moving as its in the queue for the rest of the food and caused confusion/holdups.

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David Parker . 2024-05-26

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Had breakfast for the past two mornings and it was delicious. Server Gail is very friendly and helpful and Chefs Chris & Dougie cooked a beautifully presented breakfast which was very enjoyable. Had evening meals for the past two nights and those meals were very nice. If back in this area we would come back to eat

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Gaynor Robinson . 2024-05-24

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Very good food Very friendly staff

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joanne coley . 2024-05-21

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A lovely young girl by the name of Marina offered me a Benoffe cake cheesecake and was wonderful to chat to. 👍

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Jennie Lowel . 2024-05-12

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The food is rubbish hardly anyone in there took nearly one hour to get food which was cold and soggy chips totally not worth giving there again Had to wait over 45 minutes for 2 deserts asked and the waitress walked away

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Mark Bebbington . 2024-05-11

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Had a lovely breakfast and served by Gail who was really lovely and friendly

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Helen Nurse . 2024-05-06

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We go for lunch every week, amazing food. Service is outstanding & the manager is always around & they always make you feel welcome. Very friendly atmosphere.

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Marie Lowe . 2024-05-02

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Very good food. Excellent service. Great atmosphere. Well recommended.

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Steve Marlow . 2024-04-29

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Came for breakfast service was excellent staff very friendly Antonia was very welcoming definitely recommend

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Tracy Sidebotham . 2024-04-28

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Antonia, lani and Ryan did a great job of sorting things out during breakfast service

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Steven Pickering . 2024-04-28

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Disgusting place, ruined my Sunday dinner by serving me raw beef, didn't offer any money back, empty apologies left me feeling sick, and other customers also complaining about the raw beef. Very disauganised staff and all looked like children. Stay well clear of this place.

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Justyna Gasinska . 2024-04-28

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We came for a birthday breakfast, and the team, Antonio, Lani and Ryan could not do enough for us. Would highly recommend this place especially for it's great friendly service.

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Mr K . 2024-04-28

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Enjoyed our meal for 11 people today,we were all served on time and the meal was fantastic value for money with desserts being only 2.99each staff friendly thank you all for a lovely lunch Elaine Upton

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Elaine Upton . 2024-04-26

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Great breakfast thank you Gail great service

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John Graham . 2024-04-26

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Lovely evening at the Clocktower, 4 adult and 2 childrens meals, all very good and staff were brilliant, very warm and friendly , thank you

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Lorraine Beckwith . 2024-04-25

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Had supper here late last night and the food was delivered to my table quickly, hot, perfectly cooked. Then again this morning, the buffet plentiful, the only thing was that my mushrooms were a little over cooked but the rest of the food was fab. The servers I met both last night and this morning were wonderful. I'd definitely book here again.

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Hayley Rentall-Cripps . 2024-04-24

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i mean obvs it's a brewers' fayre but the food was well cooked and tasty, the cocktails delicious, the banquette comfy, and the staff diligent, friendly, and welcoming. Just what we needed!

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Holly March . 2024-04-23

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Went this morning for breakfast cooked by karl thank you very good as usual when we go ,we were served by gail a lovley lady very friendly and chatty will come back again .

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Karen Jones . 2024-04-23

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The bar and table staff were awesome and helpful! Antonia made our Auntie's 90th birthday celebration very special and we're very grateful! We always come for a meal when we're visiting from Canada, great food at a great price 😁

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Jennifer . 2024-04-22

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Came here with my partner for food on Monday evening. The service from Ryan Tyler and Antonia was excellent as well as the food. Will definitely be going back again. 😀

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Hailey Simpson . 2024-04-22

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Amazing service from Gail Again always a pleasure, lovely relaxed atmosphere.

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Glen . 2024-04-12

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Very friendly staff, good absolutely fantastic catered for our large group needs, fish and chips outstanding the only problem was that I could smell stale something...and the ladies loo smelt the same...but other than that fab value for money

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Karen Henderson . 2024-04-11

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Brilliant service as usual from Gail. We love coming here. Gail is awesome with the kids so friendly and helpful nothing is too much trouble. She’s a total asset to the team.

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Joe Mama . 2024-04-10

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Excellent breakfast, great service, friendly staff, overall a great meal.

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Ken Murphy . 2024-04-09

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Breakfast was good as normal whenever we stayed at Premier Inn. Shame it was not a buffet special as they have the facilities. Staff were really good shame there was only one front of house most of the time. much for one as stuff keep running out on the continental and drinks. A plus was unlike our local Brewers Fair, there was room to move around the tables. Not packed in like sardines. No soap on toilet should not be the gase first thing in the morning.

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Peter Re . 2024-04-08

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Just been for a carvery was from 12pm until 6pm got there a bit late at 3 only turkey left cold veg just peas and carrots only thing they could refresh was mashed potato at£11-49 they then closed at 4 o'clock not very impressed

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Mike Ricketts . 2024-04-08

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Was having a great time having a catch up with family and friends, at 9.55 was told it was closing at 10,what pub closes at 10 on a Friday, definitely won't be going back.

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lee crompton . 2024-04-07

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I don't think we will ever come during the week again. We regularly visit on the weekends, and the staff are polar opposite of weekday breakfast it seems. I tried to explain our situation with children (food security) and the waitress cut me off demanding individual orders. So I ordered myself 6 sausages and when asked about the kids said 'its fine they will have pancakes' ;). The usual breakfast buffet is replaced with sitting for 30mins still without hot food. I'll make sure I review the weekend when I return to balance out this incredibly poor experience. If our food doesn't arrive shortly I'll release the children for a run.

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Graham Short . 2024-04-03

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The service in this pub/restaurant is quite poor. They leave you stood for a long time before they bother to seat you, they never seem to keep on top of the replenishment of food at breakfast times and considering the amount of people this venue has frequent it of a morning, it has a severe lack of equipment. One toaster that works at crawl speed creates a queue ten people long and before you even sit down with the coffee you waited fifteen minutes to make yourself, someone is pushing you to make an order for cooked breakfast. Our family found it an unpleasant experience and now the prices have gone up it's not really worth the hassle. I'd recommend people buy some decent ingredients and do it at home, you're making most of it yourself here anyway. Update 5 years later and still horrendous. Lack of organisation and clear lack of training have led to queues out the door for breakfast buffet on good Friday when it was booking only. The queue turned out to be at a standstill for 30mins all because they didn't cook bacon 🥴

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Emma Johnson . 2024-03-30

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Absolutely lovely meal again. Thank you to all the staff. All 22 of us enjoyed the friendly staff welcome, polite and service.. we will be back...

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Diane Allen . 2024-03-28

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Went for breakfast straight from work yesterday . All you can eat cooked fresh. Chef Jodie's first day perfectly cooked as asked, excellent welcome and service from Gail. Will be going again.

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steven hodgkinson . 2024-03-28

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Great food .lovely atmosphere Great staff and service .would definitely recommend

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ruth graham . 2024-03-27

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Great friendly staff. Went for a carvery great value, meat was fantastic,.and whilst the veg etc. was a little basic, it all was hot and very tasty. Would recommend it, great value.

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Mark Wood . 2024-03-25

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Great place, great food, lively management 👌

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Diane Stones . 2024-03-25

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Great service from Antonia food superb

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Lee Conner . 2024-03-22

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All great, staff amazing very attentive. Gail was a top server. Would recommend this place for breakfast 10/10

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C Corb . 2024-03-22

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I have been to this place a few times now and every single time the manger lady is so rude and has no manners at all. The way she acts and speaks to customers is disgusting. We were told to find a table and when we went to sit down she just shouted oi at us not excuse me can you sit somewhere else. She is definitely in the wrong profession. Unless something changes I will not be coming back. The people I have come with have also said the same.

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Victoria Buckley . 2024-03-22

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Not been here in many years but decided to give it a try after hearing it was under new management. Even though the place was very busy we were seated after a very short wait. All three of us opted for the Wednesday fish and chips special, wow, the fish was enormous, batter crispy and served piping hot. Our waiter, Cameron, was super friendly and the new manager Antonia was super attentive to all customers, despite being super busy she managed to have a friendly word with each table. She is a real credit to the Clock Tower. We will certainly be visiting again.

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Carole Shewring . 2024-03-20

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...young lad was lovely. Actually felt bad for him trying to do everything himself. Stood for ages to be seated then went to order stood there for another 10 min so we left. So yeh ...

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Serrena Campbell . 2024-03-19

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I took my disabled Mum for Sunday dinner and Antoura was so helpful asking us on a number of occasions if we were ok and did we need anything very professional and we felt very welcome 😊

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Vanessa Jones . 2024-03-19

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Came for breakfast with my newborn and toddler. Served by Gail and greeted by Sian, food cooked by chef Dougie. Food was brilliant and the girls were lovely. Very helpful and brilliant with my 2 children. Cannot compliment them and the food enough! Thank you 😊

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Annabell Clay . 2024-03-18

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Came in for breakfast with family. Was greeted by sian, very polite and professional. Served by the lovely gail service was fab. Food was fantastic cooked by chef dougie. Definitely be back soon :)

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vicky Creighton . 2024-03-18

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OK so a week ago we went for the all you can eat breakfast. This was very enjoyable. Food was hot and fresh, staff was pleasant and chatty. As a result we booked a table for the carvery. Omg! How disappointed was we. The pub was empty,which straight away, threw up red flags.... when we approached the food bar all the food looked very dry and looked like it had been sat for a while. We decided that we wasn't going to eat there and left! So clock tower you advertise under new management, I think you need to me some changes. One very disappointed customer 😒

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Teresa Wheeler . 2024-03-17

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Nice food and excellent service from Antonia.

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Dan Hitchin . 2024-03-14

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Breakfast was beautiful as is Gail *****

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Sean Lang . 2024-03-14

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Food was beautiful hats off to chef Jodie, Gail amazing to as always made sure we had everything we needed great service 😀

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Gareth Evans . 2024-03-13

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Nice food and drink priced well would definitely go back again

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ross . 2024-03-11

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Lovely Mother’s Day meal. The staff are so friendly and nothing is too much trouble. Carvery was lovely and the chef was very friendly and chatty, which is great. Definitely be returning

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Andy Ashton . 2024-03-10

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Very busy being that it was Mother's Day, but plenty of staff on and everything running like clockwork. We were greeted with a friendly welcome and all the staff were polite and willing to talk. The food was perfectly cooked and very tasty. Can't fault anything about our evening out. Will definitely go back.

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Iain Wallace . 2024-03-10

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The staff are wonderful, friendly and efficient. The problem is the infrastructure simply can’t cope with demand which led to queueing for twenty minutes for a coffee (one coffee machine) then a longer queue to get to the two toasters, then queuing again for hot food and if you want cold food it’s an equally long queue. The hot food is not very hot and is definitely not hot by the time you get to your table. It’s just too busy for the offer they have. It’s chaotic and generally not pleasant. I found myself wishing we had gone to McDonald’s next door. We did however have a lovely evening meal here the night before.

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Richard Grudzinski . 2024-03-10

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Thank you for making my stay a pleasurable and comfortable one. Perfect in all areas but have to say a special thank you to Gail and Neil, food and service was faultless. 🙂

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Ronnie Pillay . 2024-03-08

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Amazing service from Gail such a lovely ladies, she made us feel so welcome, food was lovely that was cooked by Karl p, we can here before the new owner took over and the food wasn’t great, we came for breakfast and we are really please with the food, we have booked for a carvery on Sunday 😊 I would definitely recommend coming here

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Kim George . 2024-03-05

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Bacon looked nasty, only hard fried eggs, no poached. Toaster did not work properly toast inedible. Pancakes poor. Only pastries were croissants and pain au chocolat but ran out of both, not refilled despite asking. No muffins. Ran out of coffee. Scrambled eggs and mushrooms stone cold. We will never come back here.

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shantra W . 2024-03-03

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Atmosphere is good. I did ask for some new beef but only had what was on offer 🤔' the turkey was very dry' and the beef over cooked' I asked for a serving of gravy as was very watery' but could not give as manager said no... stuffing balls very dry'

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Steven Watson . 2024-03-03

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Came here for the first time tonight, the service from Antonia was absolutely first class! We were a bit early for the week night special so waited & it was well worth the wait. We had the fish & chips & they were fantastic, great portion size too. We will definitely be returning

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Jacqui Morris . 2024-02-28

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Stopped here for breakfast, WOW !! What a great priced breakfast it turned out to be ! Full English breakfast (was 2 of everything on plate available) i chose to have 1 of each AND UNLIMITED continental breakfast all for £9.99 i chose Pain au chocolat croissant & juice & had 2 coffee's (decent coffee too.There were pancakes, muffins, toast to do yourself, yoghurts, fruits, cereals, different juices, such a great choice. All great quality, the black pudding was so soft. Certainly go back again, polite & friendly staff too great, didn't feel rushed either Thank you to our lovely server Gail & Chef Kayla. Took off 1 point for no toilet paper in ladies

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Sue K . 2024-02-28

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Typical pub grub, not gourmet but fills a hole! Pretty big menu but could do with some more vegetarian/vegan options. Friendly staff.

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Sian Rowley . 2024-02-27

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We recently visited The Clock Tower with high hopes for a pleasant dining experience, but unfortunately, it fell short of our expectations. Upon arrival, despite having a reservation, we waited longer than anticipated to be seated. It was a bit frustrating, especially with my family in tow, including my elderly grandmother and three young children. The delay was eventually explained by the staff, who mentioned a prior event in the seating area. However, sooner communication about the delay would have been appreciated. Once seated, our disappointment continued with the food. The carvery lacked variety, and the meats were disappointingly dry. Even the basics like Yorkshire puddings and carrots failed to impress, with a distinct lack of flavour and cleanliness. The gravy, in particular, was thin and tasteless, resembling little more than water on the plate. Despite the culinary let-down, I must commend the friendly and polite service from the staff. The gentleman serving the meat was happy to chat while assisting us, and the overall demeanour of the servers was warm and welcoming. It seemed evident that they were doing their best to provide a positive experience for the customers. While the ambiance of the pub was pleasant and the cleanliness adequate, it's evident that there are areas for improvement, particularly in menu and communication between staff and customers. It was disheartening to see other diners also experiencing frustrations with their meals. In conclusion the friendliness of the staff should not go unnoticed and with adjustments, this pub should adapt its dining experience to match the warmth of its service.

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Charlotte Downward (Charlachu) . 2024-02-26

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