Jamaica Blue Telford in Telford and Wrekin

Amazing brunch menu! Delicious too. Recommend the full English Breakfast & Avocado Smash with a poached egg & Pancakes! 😋😋😋

When Jamaica blue opened in Telford shopping centre it was fantastic brilliant atmosphere lovely professional nice staff food absolutely delicious and the Jamaica blue coffee exceptional my fave coffee of all time we looked forward to getting our lunch and relish coffee worth the money however visited today hardly any customers we sat down at a table which was absolutely filthy a previous customers coffee cups and half eaten food on plates still there ok maybe the staff were busy I thought I went to order 2 coffees a cake and a tuna melt ciabatta the lady serving me looked pissed off was not friendly at all was quite intimidating completed the order sat down a young man came over and brought the 2 coffees which tone fair we’re good thank god he then moved the dirty plates an cups off our table however did not clean an already filthy table see photos crumbs bits of leftover food from hours previous from other previous customers it was unhygienic and dirty then my tuna melt ciabatta was plonked down on the table with my wife’s lemon yogurt cake the tuna melt was not good obviously microwaved the cress was left at the side of the tuna melt looking like a green messy mulch disgusting it’s a shame this once lovely well run nice staffed café has gone down hill with obvious complacency very sad still loved the coffee though shame about the tepid microwaved tuna melt and dry lemon yoghurt cake the service the cleanliness and the pissed off member of staff was not worth the £17.80 cost hopefully the Jamaica blue management kick the staff up the back side toget back to a 5 star café and service

Breakfast came out cold and blk pudding uncooked the chef was very rude but abi the lady serving sorted it out straight away and put everything right and also seemed to be the only member off staff there who cared and working hard so thankyou abi much appreciated 😊 would come bk due to the service abi gave

Lovely cafe, stopped for breakfast and coffee, gorgeous decaf coffee and a high quality breakfast roll, great deal price. And the staff were lovely, served by Abby who was so friendly and happy to help. Want to come back for lunch!

Fantastic friendly and prompt service. Abi took our order - very efficient and friendly. She dealt with my nut allergy query and ensured myself and my daughter that the dishes ordered are nut free. I would highly recommend!

Nice atmosphere for breakfast, lovely food that is high quality and proper portion sizes not too big. Proper coffee and reasonably priced considering the level of experience, even the plates and cups are high quality and gave our breakfast a more premium feel.

Would give 0 stars if I could, went in at 4pm for some late lunch however was refused when placing my order at the till and I was told the kitchen was closed fully and no food was going to be served. Walked back past and noticed people being served food and they were preparing food at the till. They clearly don’t want the owner to make any profit!! they were very ignorant and sarcastic on top of this. I never write negative reviews I just hope this is used as feedback to improve…….

Tom and lady with pink hair were kind and knowledgeable about the coffee. Had a Jamaican blue latte, it was delicious and worth every penny

Kitchen was closed which was a let down, so we could only choose from the ready made sandwich's etc. Abby was attentive and took our order right away.

Blue Lagoon at the weekend July 2024 Popped in for a light lunch. The 'healthier options' are limited, perhaps catering for the prefferred local appetite of Telford residents. My friend had the Chicken Wrap I opted for the brie and something sandwich, possibly bacon. A flat single flat white turned up with frothed milk (I;m not sure that they are able to cater for coffee not on the list!) But a Chai Latte was pretty good. Costs a bit over £21 Its a nice enough venue, but the food is by no means 'out of this world' Atmosphere – its a busy open restaurant in a busy shopping centre, certainly at lunchtime it can be a bit loud

Tried this place out as its been a long time coming. Waited at the counter and was ignored for a couple of minutes before someone took my order. Food arrived 20 mins later and the pictures speak for themselves. £11.90 for Big Brekkie. Mushroom missing a bit and basically jerky, Bread slice not really a slice, very thin and missing a part. Eggs have that yellow yolk which suggest caged. Beans were nuked to the point most exploded and the sauce was non existent. Bacon just pork fat strips which was not cooked very well. Overall it was edible but for £11.90 it was unacceptable. Will not be back. The photos back up my claims and for between 9 and 10 on a Saturday to only fill out 30% occupancy also backs up my claims. Sorry to be negative as I dont do many negative reviews but my hope of that the feedback is taken positively to improve your cafe

Food looked lovely but sadly we couldn’t order it as the kitchen was ‘closed’ at 11.30am on a Sunday. We chose counter food instead, just a panini and a slice of cake. That then took 20-30 minutes to arrive with our tea & coffee whilst we got to watch those who’d ordered just before us receive their cooked breakfasts and those 10 minutes after us also receive their hot food in much quicker timeframes. We wouldn’t have minded waiting for hot food had we been given the chance, especially since we had to wait an inordinate time for drinks & counter food anyway (which we wouldn’t have done it we’d known!) If you can’t fulfil orders for all tables, really should reduce the number of tables rather than this approach.

Good experience and nice food. Friendly staff and flexible with orders.

⚠️ WARNING, DON’T WORK HERE OR EAT HERE⚠️ Where do I even start with this? My boyfriend was working here for 8 months in the back as a chef. (August 2023-March 2024) We’re going to start off with Lauren, who was managing the place. She came in, wrongfully firing people who’d been working there for years & hiring her friends to work there. She was so rude to all of the staff that was working there, particularly the black people but I won’t use the race card heavily. She was a very poor manager & left her responsibilities and duties to the people “beneath” her. After 4 months of her firing almost everybody who dared to say something, she got the taste of her own medicine & was rightfully fired. Now when I had heard this from my boyfriend, I was happier for him because I was worried about his mental health due to the job. He then told me he was getting “better” management… lol. Now before we get into that, let’s talk about the cross contamination risk. There was only one grille from October until my boyfriend was wrongfully fired (I’m not sure if this is still the case, but I’d beware). This grille was used to cook every single ingredient from RAW MEAT, to GLUTEN FREE, to VEGETABLES, to VEGAN MEALS. No management tried to fix this despite the complaints from kitchen staff, as this is unacceptable. The MRX speed oven had smoke coming out of it, this made my boyfriend very ill to the point he was bedridden, we considered taking him to hospital but we couldn’t get an appointment. On top of this, when he partially recovered and was able to get out of bed, he was left with a sinus infection. He mentioned that on multiple occasions, he saw small crumbs from the food set on fire in the MRX — which could’ve caused an explosion. Now what’s funny is that he wasn’t the only one that was ill from this or complaining that he was. So when they had the “better” management come in, he complained about the MRX oven & how it made him and another person ill, hoping it’d get resolved for health and safety precautions only for him to FIRED for “multiple absences”. Jamaica Blue Telford is an absolute disgrace to the hospitality industry & we will be seeking legal action.

Closing the back half of the place at 2:30pm on a Sunday is nothing but stupid... Also had to take the cups and plates to fill as they were just sitting there while 4 or 5 staff were behind the counter/kitchen area. 15 mins for 2 pots of tea and I would suggest they review their cleanliness policy's as the table was filthy, crumbs were wiped all over my partner and the water used for the news had small particles of what could be limescale.

Staff were lovely and the coffee tasted great

Lovely brunch, Abi was very nice & friendly :)

Abby is a lovely staff member (all the staff was lovely as well!) and very helpful and friendly. Food is tasty and fresh as well. Lovely to have such a wonderful bunch in town- thank you!

Lovely relaxed atmosphere, nice music, food and coffee excellent, abi who served me was really nice, would definately recommend jamaica blue

Food was lovely , staff were super friendly especially the manager Abbey . Would highly recommend

Food is delicious and Abby is meticulous in her running of the place Such a smooth operation. Definitely be returning

Food was amazing as usual! Came really quickly as did the drinks! Thank you Abi & team 💕🥰

A nice cafe the staff in there are lovely and the coffee and food is spot on

Very busy and lively in here this morning. Minimal wait on food & drinks. Tasty breakfast as always. Fantastic friendly & efficient service from Abbie.

the food was nice and abbie’s service was lovely

Tasty food, good value for money, and brisk, friendly service from Abbie - definitely recommend

Abby was great and the iced coffee was really good. Nice chilled environment

Abi & Lauren were both really friendly and welcoming. Food is great and so is the coffee.

First decent coffee in ages. If you like a rich full flavoured coffee…and staff that are friendly and engaging….. worth a visit👌

Had the sausage and egg bagel and was lovely - staff great, food and drink came out quickly. Lovely little brunch if you’re about telford town centre

Full breakfast £11.20not worth the money , bacon over cooked hard ,not even full rashers , sourdough toast not even seen a toaster !!!! Told staff replaced toast after finished breakfast !!! Not good ,pleasant staff on the,counter ,think they need a decent cook

Just had the avocado eggs and fruit and yogurt smoothie and it was lovely - staff are friendly and the services is brilliant, it’s in a nice area where you can people watch

The food was either raw or just cold, was served raw bacon and black pudding on the breakfast. The beans, hash brown and sausages were cold. Wasn’t worth the money at all. Could have went elsewhere and been happier with a significantly cheaper price tag. Spoke to the servers that apologised but made no motion to rectify the issue. The people beside us experienced the same with the food being undercooked and cold.

Been a few times and always great. The food is fantastic and the coffee is amazing!

I love going here, different meals & they taste lovely the only thing the restaurant is very small, can't get in when it's full Also there should be a screen by the window- half way more privacy

Not our best experience if I'm honest, food took an average time to arrive but some was cold and other bits way overdone. Staff are lovely, attentive and efficient in here, unfortunately today they were super busy and I think this has had an impact. What we ordered: Caramel latte with Almond Milk (10/10) Strawberry ice cream shake (10/10) American Diner breakfast (6/10) Vegan brunch (7/10) I will go back as the eating area is clean and well kept, the staff are lovely and usually the food is top notch. I have visited here a number of times, usually when it's a bit quieter, perhaps that's the key. Poached eggs, way over done couldn't eat them, may as well been hard boiled.

Not impressed with my tea, when I have tea in a restaurant I expect it to be made with filtered water. My tea had a lot of scum in and it was just not a nice cup of tea. I'm sure this can be improved?

£4.80 for one coffee. £4 for an American. 80p for a dash of oat milk!! The coffee is lacklustre. And they heated/foamed the oat milk without asking so my very expensive coffee is absolutely not what I wanted and a complete waste….! It’s an americano!

My dad and I come here regularly and LOVE the food!

Lovey time at the cafe this morning, to sample some delightful coffee and will definitely recommend this place. Thank you to Abby for a great experience.

I've been here several times now and every time the food is great and the staff are very welcoming. Definitely a place I'll continue to frequent :)

Highly recommended! when your all shopped out and decide to take a break. On arrival I was greeted by 2 lovley members of staff. Abi was so poilte and helped me, with my chioce of food, such a friendly face! I came here a few months back and wasn't satisfied. But today that has changed. 10/10 cleaniness, my food was spot on and delicious, very organised and the food was prepared qwick and out in no time and served lovley! Such a lovley atmosphere to sit down. Il be definitely returning. Thank you 😊

We often eat and drink at Jamaica blue and the food is always spot on served by Abbie who also provided excellent service

Great coffee and great atmosphere - thank you to Abi for serving us, very lovely!

Always our go to coffee shop, first visit to Telford having used other Jamaica blue franchises. Couldn't fault service food. Well done to Abbie for keeping them on their toes.

Only went for coffee, but best flat white around. We go most weeks. The floor staff work hard and are often under pressure. Good luck to the new Management

Had a lovely visit to Jamaica Blue with my Children. Food was great and came out quickly. Nothing was too much trouble for Abi the lady who served us! Great service!

Great service from Abbie. Thank you 😊

What a lovely cafe. Abbey the manager was so kind and friendly to our children. The food was delicious and the coffee was really good quality. A lovely lunch stop!

Favourite coffee place for sure. Abbey is fab and gives such lovely customer service!

My go to place for a morning coffee, staff are always friendly and attentive, coffee is great and food is always amazing! Thank you to Abby as well for always making a great flat white!

Friendly staff, Abbie with pink hair was lovely :) great service

Very friendly place! Abi (pink hair) was lovely 🙂

Absolutely delicious food and great service, really friendly staff

Fantastic food as normal. Great customer service and friendliness. Staff diligent. Spoltess clean. We always visit here, when visiting Telford. Abbie was great

Lovely staff, especially a girl named Abbie who served me!

This is always my coffee shop of choice when visiting the town centre. Loving it especially more since the new manager has taken over. Very clean and tidy, quick service and friendly staff.

Absolutely love this place, lovely atmosphere, excellent food & drinks. Wonderful management. Highley recommended

came here today for some quick breakfast was fantastic to be honest wasn’t sure what to get someone named abi who works there went above and beyond to tell me about all the options i asked about and the customer service was amazing food was quick and very very nice will definitely come back with this type of service.

I just had breakfast and the food was great. It was just what I needed to start my day. Great service as well by Abby with the pink hair.

Breakfast was good coffee was really nice and made well excellent service by the lady with the pink hair definitely be going in again 😋

Excellent service by abi who was lovely lady and the atmosphere is good all the time and super quick service xxxx

Enough choice of vegetarian options. You have to order at the tilt. Reasonable prices. Good option for early breakfast on a Sunday.

We visited on 17th March 24 and ordered 2 x loose leaf tea, 1 big brekkie and 1 Turkish eggs. The tea arrived after about 10 minutes, not loose leaf as printed on menu but tea bag (£3.10 for a tea bag). I asked to speak with the manager and she confirmed breakfast tea comes in tea bag, not what it says on menu. After a further 25 minutes the food arrived, big brekkie was acceptable, the Turkish eggs were not as described on menu. Toasted sourdough naan bread was a cheap tortilla and the whipped feta was just sour cream. I again spoke with the manager and she went and got me a small bowl of feta to mix with sour cream. Please be aware food and drinks served not as advertised on menu. The manager was very pleasant and she did refund the cost of drinks, but I am sure trading standards would be interested.

Mocha was amazing! Food was not amazing, a drink was missed but that didn't matter because the cake to go with it was still frozen in the middle so was not eaten, they did refund this after asking. Items did not come as described on the menu either, we might go back but just for coffee.

Dreadful service. Dismissive , rude, robbed and lied too. One star because there is no choice for minus stars. Dear Reader, my experience at the Telford branch today. Date: 03/03/2024 I ordered a "Breakfast roll £5.20" A crusty sourdough roll with your choice of streaky bacon, cumberland sausage, or vegan sausage & red or brown sauce. Add a fried egg for an extra £1.00 After waiting 30 minutes (so long it's now lunchtime) I received a toasted sourdough roll with just a fried Egg, the breakfast elements were missing. I highlighted this to the waiter that a mistake had been made. He responded that the meats were an added extra. Which, as you are aware from the menu, is not how it is listed. He then sent over the manager because he refused to rectify the order stating "you've not paid enough for the meats" The manager said that he understood our frustration, when I asked to clarify that we had paid £5.20 for a toasted sourdough bap. He responded, saying " I don't agree with the prices either I think that £6.20 for an egg bap is expensive "Sweet" but that's how it had been for 4 years and Noone else has complained and you will have to pay extra for the bacon or sausage and refused to rectify the order. I have been Robbed by this store, spoken to like an imbecile and quite frankly I am very disappointed with my experience. I will not visit again . Kind regards "Sweet"

Dirty tables, really slow service and expensive for what you’re getting.

First time and the last. Coffees was only luke warm complained and were replaced. Service was slow. Shut half the dining area down at 3.30. 6 tables with dirty crockery.

Excellent friendly service , food came quickly and was delicious I recommend the big breakfast. Even though it was busy staff interaction was great , ensuring everything was satisfactory.

The impression given by the staff was they would rather be anywhere else!! Food was ok, however the toast was barely cooked, there was nearly as much coffee in the saucer as in the cup. One of the members serving drinks and food kept messing with his nose and then touching cups and cutlery.

8.90 for a Bacon and egg bap, a basic bread roll with one piece of bacon and one egg and that was it……. For 8.90

I ordered a cafe and croissant the give my just cafe whit out milk the bring and I was waiting for croissant long time plas my table was dirty and the waitress if evening not cleaned my table, I have to move table because was to dirty. And the surprise me to bring cafe and croissant and don't clean table😔

Nice food but sad portion size.

We ordered a black coffee , 2 berry and yogurt smoothies and a vanilla ice cream shake we waited 20 minutes for these to arrive as on the drink section there was one person working and we paid 4.90 for each smoothie and they tasted like stale milk with not hit of berries at all !! The only drink that was drinkable was the black coffee ! Needless to say we won’t be going back poor service and even worse drinks

Looks like there was recently a change in management, not sure, but I thought I would give it another go, waited a while to be served at the till, ordered and was not informed of anything, there were say 6 other tables with people on, and it looked like only one other was waiting for food. 30 mintues later we was served food, no apologies, food lukewarm at best, edible, everything that should be on the plate was there. There were people coming in after us for lunch, and leaving after being told the wait times, wish we knew, and it was still not practically full, looking at previous comments about new chefs , dated 2 months ago, I don't think things have got better. Would not recommend.

I came in here today order a skinny coffee when I went to pay realised I had left my cards at home school boy error the very nice assistant said no worries its a cold day one is on us that's what it's all about top people xxx

Service was amazing went for lunch and the person in the till was very polite helped me choose what to have and changed a couple thing on the breakfast for me so I could have everything I wanted. Wait for food was fast and they came back to ask how the food was which was great service 10:10

Lovely service and atmosphere, nice place to catch up with friends and enjoy a nice hot drink x

Came here for brunch with my friends and the food was lovely! Service was great and the staff have been amazing :) x

Came for brunch with my friends and the food/drinks were really nice and it came quickly. Staff were super friendly, especially Lauren

Had the best breakfast and service - by lauren who was lovely !! will deffo be back

Decent coffee, clean environment, friendly staff. Food is of a decent standard also, some nice different options for breakfasts(2021).... don't bother anymore, slow service, food you'll be waiting weeks for, and it's not the quality it used to be. Rarely go now.

Really enjoyed our experience. Lovely friendly service and great food and drinks

Lovely friendly staff great breakfast

:( they burned my sausages and buns. Egg was overcooked.

Nice coffee, terrible, awful overpriced food.

Food is amazing, friendly staff great service all around

Friendly staff but very slow service. Lots of dirty tables not being cleared quickly. It wasn’t busy with customers but still seemed to be short staffed.

Lovely delicious food exactly what I asked for yummy in my tummy. Driver was friendly and delivered with care

Food was yummy still warm driver arrived and managed to find the property

Me and the wife had a nice cup of coffee

Definately the worst lunch ever how can you get poached egg on sourdough bread so wrong. First serving hard boiled eggs we sent back second attempt still hard boiled eggs this time served on a piece of not toasted sourdough bread swimming in water from the eggs. It was really disgusting gave us a refund for one but they should have refunded the whole meal. It was truly awful how can you get poached eggs on toast so wrong 😢

I always enjoy going here, the staff are nice and the coffee and cakes on rotation are always delicious. Though sometimes the food can be a little hit and miss. Last time I went the salmon was rubbery... Which I never knew could be a thing with salmon.

Very underwhelmed. I found it very much over priced and not the cleanest place. Teapots really dirty inside and out, all around the handle and lid were grimy , so it couldn’t even be blamed on the tanning from the tea. It really put me off using the cups!!

Very expensive for what you get small amounts. Won't go back

Fantastic food; delicious coffee; a wonderful atmosphere, and amazing staff. Thoroughly recommended 👍🏻

Hardly any blue Berry in the pancakes. Pancakes were very doughy from being sat in the container for so long, very little bacon. Food quality + late delivery = unappetising :(

Absolute rip off! I ordered the big brekkie which was an absolute insult. The smallest hash brown I have ever seen, 1 small over cooked sausage, 2 tiny pieces of streaky bacon 1 small souurdough. Absolute disgrace. After ordering I was told they had no black pudding. I paid £30 for 2 brekkies and 2 hot drinks. Absolute rip off.

Been here before and it’s been cold. Find it expensive at £11.20 for a small breakfast. Went today as my mom likes it. Two new chefs meant that when we finally got our food we were missing tomatoes (brought out 5mins later on a separate plate) also my black pudding was missing, brought out with tomatoes. The server did apologise but as I explained to her that kind of service is not good enough for a place like this charging these prices. She told us well chefs need training, but my argument here was that putting all the meal on the plate to come out at once surely doesn’t require training?? Again meals were partially cold, mom’s toast was burnt mine was bread! We were never once offered sauce. Also one of our servers clearly had no clue what a poached egg was compared to scrambled as he tried to give us the wrong ones! Tasted good though. It’s a shame as it’s a nice place needs work in the kitchen. Too pricey for the tiny cold portions .

Last week we went into this restaurant for a bite to eat for lunch, they advised us that it would be a 40min wait as they had new chefs in the kitchen. We agreed that it would be ok and proceeded to sit down and we ordered a coffee for our wait… well whilst waiting for the coffee we could see the staff making them and putting it on the side to be served, 15 mins later they deliver our coffee… cold! The team then looked at us in shock when we said that we can’t drink this as it was cold (we ordered hot coffee) they made us a new coffee that was hot this time. Our food then took a further 30 mins to be made, myself ordered the all day breakfast and again I could see it sitting on the counter, the staff leaning over to grab the cutlery. My partner ordered the chicken suflaki and again… cold. Moving into the next topic, the toilet. The ladies toilet had pellets of faeces on the seat, we told management and they took a further 20 minutes to sort that out along with further complaints from customers. We will not be returning to this branch.