Pizza Express in Telford and Wrekin

Pizza not my first choice for a meal Out but was talked into it and must say from the food to the service ( Georgia ) we had a great experience and Will definitely be calling in again , thank you

Great food here, as expected for a pizza express! Take friendly and attentive staff, manager definitely has his head on his shoulders! Clean restaurant, fast service, great location, highly recommend!

Went in got served by the manager and he's a lovely guy! Would defo go in again.

Served by friendly staff especially Gee

Ordered online for delivery at 18.42. Received email notification saying delivery at 19.53. Arrived at 19.55 ... on opening the box, the pizza was stone cold. Looking at the delivery note attached to the box Just Eat pick up was at 19:09. So no wonder it was cold .. it had been out for delivery for 46 minutes!! Pretty poor really .. what we could eat of the pizza was like rubber... note to self ... next time use the local Dominos! Very disappointed in Just Eat's service and not good for Pizza Express's reputation

Delicious fresh well prepared food. Peter the manager was a joy, very attentive and caring. Great choice for a lovely lite lunch, not too busy or hectic, plenty of tlc. Will be returning promptly.

I came into Pizza Express around 3pm today with my disabled son and was delighted with how staff treated me and catered for my son’s requirements. I was greeted by Georgina, who was incredible when serving us today. She persuaded me to go for 3 courses, which were all incredible. Credit to the chef too of course! Georgina made me feel welcome, and always gave the time to check up on us. She also helped me download the app and sign up, which I will be using the next time i visit the restaurant!

Dined on Thursday at about 1pm, served by the fabulous Georgina!!! With food made by the lovely girl in the kitchen, i think her name was Grace! Made our experience so so nice, definitely going to come back next time we are in Telford!

Friday evening, food was delicious as always and our Server Georgina was amazing couldn’t have been more helpful with my friends dairy intolerance and communicating waits due to other large groups dining she even took time to help us figure out the app!! We will be back soon

Service was very good and fast and clean place.

Always had good meals here before but unfortunately yesterday was poor. Interestingly a lot of the most recent reviews are very similar to ours. I wonder if anyone is actually taking note? The initial service was good, when we arrived there were only about 3 other tables occupied. Our server was very pleasant and the drinks order was taken promptly (although not correct). We ordered dough balls which were fine. We did not linger over them. We then waited 50 minutes for our main course. There seemed to be lots of staff but maybe not enough staff in the kitchen as at times one of the waiters seemed to be at the side making pizza bases. The pizzas unfortunately were not great, the base (classic) was so so thin it was virtually invisible and was tough as old boots. Clearly overcooked maybe because it was so thin or had the dough not been left to prove? We didn’t bother with desert. I’m a big fan of pizza express and have been to many different ones over the years and this was easily the worst meal we’ve had. Please get this sorted otherwise we are off elsewhere

You know what you are getting when you go to Pizza Express and that’s why you go. So it starts as a restaurant that should get 5 stars. However, the level of service is poor. Don’t get me wrong when the wait staff get to you they are perfectly polite etc but when they get to you is an issue. The age old, ‘can I get you a drink whilst you decide?’ takes on a different meaning here and I would strongly advise you to order your food at the same time if you want to eat quicker than 30-40 minutes after you’ve sat down. That’s it. The food was as expected and lovely but the management needs to improve the vital service element.

I’m really sad to write this review as I previously loved dining here. The last two times I have visited, however, service has been extremely slow. We’re talking, waiting an hour for food. The food when it comes is hit and miss too. I really hope this restaurant turns itself around as I’ll miss dining here.

The food here is always delicious. I especially love the gluten-free pizza; the dough is light on the stomach and lower in calories. Highly recommend it to everyone!

It was mine and my boyfriend’s first time dining here so we weren’t sure what to expect. We were greeted with such a lovely welcome and the lovely young lady with the green hair was exceptional with talking us through the best deals and price choices and she was so friendly and kind throughout and made our visit so much easier and great!

We went on Saturday evening for a pizza- there were 8 adults and 1 child ( aged almost 2 years old). The man that served us was nice. We ordered 6 pizzas+ 2 starters+ kids pasta+1 portion of ice cream. We get our pizzas after 1 hour and 40 minutes and 2 of them weren't in our order. On those 2 that were wrong we waited about 20 minutes. I ordered half in half with my husband - he took his pizza half spacy and I took mine mild as I can't eat spicy. All of it was spicy so I ended up hungry and sad that I can't eat it. We don't get our starters (2 portions of dough balls). While we were waiting I realised that making those dough balls doesn't take too much time as they were making a few portions (but for delivery orders). It builds up my disappointment when we did not get our ones. Unfortunately tiddler didn't get one portion of ice cream as well. And her pasta was, well, if it's meat pasta then I must be blind because there were some lack of meat that we could find when we looked so closely. Come on! I know it's a kid portion but seriously? We were reminding employers that were passing us about 3 times about dough balls and ice creams but probably they decided that delivery customers are priority. In the mean time we have been told that there is only one chef and he is in training. Well I was warming up to the coffee shop and as far as I remember you should never live a new employer on the trading all alone. It would be more fair if they would tell us at the beginning that they have short stuff and that we may need to wait VERY long for our food. If we'd known we would go somewhere else but instead we wasted an evening. I wish to give them some tips but we couldn't!

Came here for lunch with my baby and the staff were very helpful and informative. The food was lovely and the wine was even better! No faults

I took my daughters here. It was my eldest ones birthday. Honestly, it was my worst experience eating out I've ever had. Was seated and after half an hour waiting and watching three tables who came in afterwards not only order but food arrive I had to call the telephone at the booking desk behind us to get someone to take our order. No cutlery was brought to the table we had to take from another table. 50 mins after ordering, one starter arrived, and still no drinks. Only ordered a coke which came in a bottle and two waters. Took a further 40 mins for mains to arrive. Mine came with a cutter that had a previous customers pizza still on it. Was told they must have taken it from the wrong tin. The one with the dirty ones in. No offence, but they shouldn't be anywhere neat each other. One starter never arrived. Would have been more understanding if it was actually busy. In fairness to the manager, they didn't charge me. I think they were more embarrassed than anything. Also, I felt the kids eat free was a bit of a con as there was nothing my two children would have off the limited menu. We still chose to stay as I didn't mind paying anyway. However, the overall service completely ruined it, and my daughters birthday meal.

30th August - Telford south water square - near Cineworld. Surprisingly Poor service, poor food. Not the usually high stand you find in all other pizza express resteraunt. Staff is new, unapologetic. The manager should be trained properly to pizza express standards, he then needs to close until the staff are trained and ready to operate a pizza express chain. I will be contacting the regional manger about what I experienced and 10-12 customers I also saw who were angry and upset about the 60-90 minute delay. -main issue - approximately 90 minutes hours until order arrived. This was abnormally high and the main reason I and many other customers were not happy. -some customers walked out. -Burnt gluten free dough balls, had to cut off burnt bits so daughter could eat something as wait was so long. Promised Replacement doughballs never arrived. -Lots of pizza going into boxes - 1 cook seemed to seemed to be struggling with 90% of the order workflow to prepare resteraunt orders and delivery orders. -Staff unfriendly , no smiles , no welcome, no apologies when orders delayed and complained. -10-12 customers complaining at kitchen staff at food preparation area. Some customers angry and shouting. -Never seen anything like this at any other Pizza Express. Avoid.

Wonderful experience dining here tonight ! We all very much enjoyed our food & the children loved the ice cream. Great value for money, kids eat free till start of September so they had a three course meal. Everywhere very clean and tidy and a very enjoyable evening. Would recommend & will return 😊

Always the same story but yet we continue to return. 50 minute wait for food…. Same excuse used regarding lack of staff. Every time we visit we have this issue. Really disappointing Visited Hull pizza express on Monday and WOW what a difference. Superb service and attention to detail. Please Avoid Telford Pizza Express and travel further afield.

Great service, lovely food really looked after us

We booked a table for several families. They required us to place an order a few days in advance so they could be ready on time but we had to wait over an hour for the food. The food was good but the service was totally lacking. At the end they were not able to calculate who should pay how much and how to calculate the deposit that we had to pay when booking the table

My advice, do not get delivery. Not only was our order incorrect (ordered a pizza and dough-balls, no pizza arrived). I called the restaurant 3 times regarding my order, the second call I was told it will be sorted.. an hour later nothing arrived so I call back, to be told that it had not been sorted at all. I was told there was an IT issue, but no one had the decency to call me, despite having my contact details, to tell me there was an issue? Incredibly disappointed and in no way will be returning to this establishment either in store or for delivery. The only positive I have to say is that the gentleman I spoke to on the phone was lovely, I just wish that he followed through with what he was telling me. As a tip to the restaurant, if there are issues, contact the customer. Don’t just leave us in limbo, it definitely does not help the situation.

We paid £50 deposit for booking few tables because there was a lot of us, we were asked to preorder food in advance so it's ready when we arrive. Long story short we waited 45 minutes for starters(simple pastry and tomato salad) and almost 1h and 20 minutes for main dish. What was the point in preordering food when we had to wait so long. We don't recall to hear sorry for the wait or any discount etc, on top of that we had to pay for "service" charge. What a waste of time.

The waiting for pre order was 1h! That’s ridiculous! What wrong with you?!

Never have ventilation on, stuffy inhospitable environment. Thought we'd give it one more try. 3rd couple into the restaurant still waited over an hour for our food, other customers trying desperately to get the attention of the staff. Won't be going back.

The service was amazing from the chef to the guys dishing out foood they were so kind and gave beautiful service! Throughout they all had a smile and were really kind

Prepared before driver sort must of been sat an hour to cold not edible. Only live 5 mins away. Won't bother again

food was on the cold side but a very nice pizza

It was the most appalling experience I have had, poor fast food badly cooked ,loud staff one member eating and drinking in the kitchen area there was a staff table behind a screen littered with their rubbish ,I have eaten there before and it was nice but oh dear ,I think the place was run for the staff not the customers,

Very well looked after by a young man called Harvey he was very polite and helpfull we will be comming here again very professional

This place has gone down hill so fast! It use to be such a lovely place to visit over 2 years ago but now, it's a rubbish place. The atmosphere is horrible the staff look like zombies they don't care about the people they serve and the management - well monkeys would probably be able to work better then them combined, god knows how they hired them especially the general manger 💀 no customer service skills whata so ever!!!. The food as well isn't the best either I've been to many pizza express before and they food has always been amazing but this place it's for some reason nasty!! They need to close the whole place down and either get ALL new staff or put a better restaurant in it's place!!

Popped into Pizza Express for a late lunch early dinner and couldn't fault the service or the food. Perfect in every way, piping hot pizza's and wonderful desserts. Will definitely be returning.

Poorly presented and very oily pizza which didn't match expectations

I didn't recieve the correct order, when I told the delivery driver it was wrong he tried to fob me off. I refused to accept it and contacted yourselves via the app. As of yet I still haven't heard back. This had meant that I have needed to leave work early so that I could go and get something to eat. Not impressed at all.

Delicious food and excellent service from Liam!

The dip and drink were missing

freezing, receipt says prepared at 17:12 delivered at 18:10pm

We came here for a meal with friends while in the area. Had a good evening here as expected as a pizza express. The food was all very good, cooked fresh and not too long to wait despite a fairly big table of us. Staff very friendly too. Would definitely recommend coming here to anyone in the area.

Driver forgot all of my order other than the drink 😐 and when the restaurant asked just eat to get another rider to come bring the rest of it they refused, nothing on the restaurant but it’s just eat who’s at fault

Really lovely time. Staff were very busy but communicated with us as soon as they saw us waiting to be seated. We were quickly seated and our server Liam continued to be attentive and friendly for us, making sure we were well looked after through our meal. The pizzas were lovely, had the BBQ chicken and the calprese. Would definitely have these again as they were delicious. All in all, lovely food, friendly and attentive staff. Can’t ask for more

Liam was super helpful, kind and aware of everything - thank you for a lovely experience! On arrival he acknowledged us straight away, was very communicative and was just a pleasure to interact with, We wish you all the very best Liam & every success on your bright future - you're a gem! Keep doing what you're doing!

We attended on the evening of the 12th April, it wasn’t overly busy but was still an hour wait on food. We weren’t informed of this at any point. Food arrived and it was ok, my calzone was burnt around the edges and underneath so not entirely edible. We were celebrating my daughter’s birthday but this was unfortunately ruined by staff and the large table next to us shouting at one another. I had to ask them to stop as it became so heightened but I was completely ignored. I’ve never experienced anything so poor! Granted we had our drinks given to us for free as an ‘apology’ but we absolutely won’t be returning.

didnt send out calamari instead sent palenta chips and said 'free dough balls' but didnt send any dough balls. also now closed

Tried to walk in today at 1530. Restaurant had a few people in. Said not taking walk ins after busy dinner rush!!!!!! 5 staff walking around. Don't even bother going there. Absolute disgrace. Glad they can afford to turn away buisneaa.

majka was great with service and food was amazing , well done

We had a lovely meal and were well looked after by our waiter, Harvey Ryder, who was very attentive. Thank you for making our experience a good one.

Lovely pizza, pleasant staff. Will defo go again

Shame pizza was not sliced property for all to pick up a slice. All was still joined and expensive for this experience

Great food, order was taken promptly and food took 15 mins to arrive. Reasonable price, food well prepared and presented. A good dining experience!

original delivery time was given, it arrived 2hrs later, no updates on web site. Chicken wings were cold and so was the pizza.

Terrible , for sure never will try again , the pizza was completely burned and dry , no tasty at all , I wish to know how the GM or AM can let a food like that be out for the customer, I fell like I put my money to the bin

Pizza and doughballs very cold hardly and cheese on pizza

guy couldn't understand English and was insulting on the phone

Every time we visit the service here is wonderful, the staff are very welcoming and nothing is too much trouble!

Great service and the food is always amazing.

Pizza took well over an hour to arrive and when it did arrive it wasn't exactly warm. Pizza tasted like cardboard, absolutely disgusting and so chewy it made my jaw hurt. Won't be ordering from here again as it's an absolute waste of money. I would give it 0 stars if I could.

We went here after having to leave a pre-booked table at zizzis next door due to the awful service. The staff were great, couldn't have been more helpful in getting our food to us quickly as we had cinema tickets booked. The food was really tasty, piping hot and well presented. Will definitely be back.

Took more than an hour to serve one pizza and wings.

Missing items and what was delivered was cold

Spacious clean pizza express. Well organised, we were well looked after.

I ordered at 16:30, I still haven’t received my order and it’s 19:05 despite it saying it’s been delivered. I am very disappointed in the delivery service being provided as this is what has prevented me getting my food and not the fault of the restaurant I’ve ordered from. The rating for the food quality is based off previous orders place with pizza express as I have never had an issue.

Lindo lugar, cómodo para toda la familia, y las pizzas muy ricas!

Pizzas were lukewarm, burnt and so thin in the middle it was mainly cheese. If I’d been eating in I would have sent them back but they were closed by time I realised.

Fantastic. I am a pizza fan... I know my pizza's... this pizza very good. We are coming back. 🙌

Lovely food and great service from an excellent waitress, whose name I forgot to take. She is a real credit to the restaurant.

Absolutely brilliant meal, really feisndly service and a fantastic pizza. Really enjoyed my visit, will definitely come again.

The food was cold on arrival. I had guests over after a busy day. We decided to get a pizza from Pizza Express on my suggestion. It’s expensive so I was expecting excellent quality and the food was cold. It was very embarrassing.

We visited the Telford branch due to the poor service we had at Cannock. The attitude of the staff, service and quality of the food were poles apart. Can’t speak highly enough of the Staff at Telford. Would highly recommend this store.

This pizza definitely had no goats cheese on. Was made with normal cheese.

First time coming today (Monday 6th November). Lady greeted us by saying “are you vegan?” - which we are not. Chef seemed like he didn’t even want to be there, sour face. Overly expensive for 2 people, the pizza was doughy and only warm. We didn’t feel full after. May aswell should’ve gone to miller and carter a few places down, for probably an extra £10 and better food.

The atmosphere was warm and inviting, the lighting was yellowed and dimmer which I prefer and it helps my eye condition. That was a reason for choosing the place. We had a little wait to be seated but once we were drinks came straight away and food shortly after. Lots of veggie and vegan options. I did think the drinks (soft drinks) were overpriced for the size, only a small drink so we also had a pitcher of tap water for the table. The site is wheelchair accessible, there were 2 wheelchair users dining when we got there.

Very good service and meal was first class.

We were greater with a smile and seated at a lovely table. Service was prompt and quick, the food was hot, the team seemed happy they worked well together. They wanted to work and were happy to be there. Everyone was smiling. This is refreshing to see and nice when you are in an evening out. It is infectious. The atmosphere is nice and chilled. The restaurant is semi busy. Our food was lovely, we will come back. The resultant was clean and well presented the toilets were clean also. A good experience.

First time ordering from pizza express. Starters missing and pizza hardly had any cheese on, will not be ordering from here again.

Food is stone cold not worth spending money on at all. Always loved ordering from here but not happy.

Around 35 minutes late, driver wouldn’t follow delivery instructions AND the food was cold.

Just had lunch here and were quite wowed. The service from the young man (and the young lady chef) was exemplary. We had the new N’Djuja dough balls which were nice and spicy with melted cheese and king prawns with a light and fresh salsa. We then opted for the duo romana pizza where we each chose our own half. The pizza base was extra thin and was delicious. Followed up by the biscotti sundae and coffee. Thank you to the young man for looking after us, he is a credit to the company.

Delivery time kept getting pushed back. Update said delivery driver was waiting at restuarant but when food did arrive it was all very cold. Sauce pots were virtually empty but the pizzas were good once reheated.

Good pizza and service. Just a bit pricey though.

ordered at 6:25 was ment to take 25 min but didn’t end up coming till 7:10 , was cold and the one pizza was basically upside down and all over the one side of the box

I’m usually a fan of Pizza Express but this must be one of their quieter and dullest of outlets. One chef, one girl waiting tables and another shuffling around stocking the drinks fridge. Ordered a duel Romano pizza, one half pepperoni and the other with anchovies - but got billed for a margarita with extra anchovies so it came to a total of £20.45. Seemed a bit expensive but couldn’t be bothered questioning it as I knew it’d be a waste of time. Will find somewhere else to go next time.

Hi I received the wrong order, and which I'm fairly sure isn't gluten free, so can't eat it.

Dough balls cold, burnt on the bottom and tasteless. Pizza had 12 scrawny pieces of chicken on and barely any cheese, intact the entire middle of the pizza was bare, no toppings at all? Was also cold and soggy. So disappointed, such a waste of money!

Pizza not cut, dough balls smaller than usual and uneven, missing toppings and all slightly cold. Other than that was as tasty as you'd expect for pizza express.

Family lunch, pizzas are tasty so no complaints. Desserts were pricey for how big they were so probably just have mains if we went again.

Lake of any vegan options and very unknowledgeable staff

Daughters went mad to eat here. Chance would have been a fine thing…. We stood waiting to be seated. Sadly over five minutes had passed and no member of staff acknowledged us (they were not busy, only three tables with guests) dispite passing close by. Not even ‘we will be with you shortly’ our daughters were upset as really looking forward to it. But we decided with that as a first impression that we didn’t want to stay and experience anymore as it was rude. So we went to the Miller and Carter and had a fabulous experience both service and food. Please try harder next time to make your guests feel welcome and wanted.

Everything was good. The service was excellent. However, I've used this restaurant regularly, and each time I ask for the starter garlic mushrooms, they're do not have them

Food took an extremely long time considering there were only 2 tables in.

Great food, cheery quick service

A very nice spicy pizza, lovely. I would recommend.

You missed an item from the order again. Halloumi fries. You've wasted me about 15 pounds over the last few months.

Nice and big restaurant in a popular location. Very welcoming staff and fresh , tasty pizza and salads . It was our best choice during our stay in Telford. Of course we have gone to this chain restaurant in other cities and we have never been disappointed.

The food hot, tasty and fresh. The atmosphere was pleasant with the added bonus of no backgrond music. The staff were very attentive . We will happily go again.

Received completely the wrong order, driver refused to take it back and the restaurant don't answer the phones. Looking at the state of the food we got through, not sure we would have been much better off if we had got our own order!!

Ordered from pizza express via just eat but received the wrong order. Repeated calls to the restaurant were just met with voicemail, and when I did eventually open the food to take pictures for a refund via just eat, the pollo Milanese was burnt, the Funghi di Bosco looked awful and the "loaded" pesto dough balls had maybe half a teaspoon of pesto between them! To Nicole, please know that the order you never received wasn't worth receiving anyway!

Not happy at all missing my main items in my bundle and only receiving one item garlic butter was melted. Very disappointed when spending so much money here.

Well. I ordered my son dinner last night for them to take the money, and never received the food. Didn’t have enough to get a second one. Joke