TGI Fridays - Croydon in Croydon

We went to the purley way restaurant for our sons birthday (6 of us) once we got seated we had to wait over 30 minutes before i had to ask someone if we could place our food and drinks order. eventually our waitress came by and took our order, then after another 30 minutes or more i had to ask if we was going to get our drinks any time soon , once again it seemed like forever for our drinks to finally turn up (flat) by this time we’d already been in the restaurant over an hour and each time we had any service i had to get up and seek it out myself. it seemed to me that every time I got someone’s attention they just deferred it on to someone else and then forgot about it i know it was a Saturday evening and would expect it to be a busy time to visit but when we arrived the restaurant was less than half full. The food was ok the portions were small i had a burger and chips and there was barely a handful of chips on the plate and the burger was a tiny misshaped piece of meat ( it did taste ok though i will say that ) To summarise our visit we felt that the restaurant was poorly organised , poorly managed, the food portions were small and a bit over priced but the food did taste nice All in all we wont be rushing back any time soon In retrospect we probably should have gone to the harvester where we know we have always had a great dining experience

Service is SO bad. NEVER again. They forget your order, take 25 minutes to bring out a Coke, over an hour for food. Awful

Chicken sesame strips are to die for!!!!

Do not go here. Wings are nice but the mains are a massive waste of money. £28 for the steak isn’t worth it (was not sirloin either and was too thin) Happy hour but charging £16 per cocktail. Not worth the money at all Waitress was really good though

If you're looking for somewhere you can feel like you're in a movie, good news: tonight I found it. Bad news, that movie is The Sixth Sense and you're Bruce Willis; sitting at a table for over an hour without being acknowledged. You might eventually convince someone to take your order but nothing will come to the table so make sure you bring your own snacks if you're planning to be there for a while. Alternatively there's pizza hut or nandos across the road if you get hungry.

Food was slow and one guest didn’t receive there order at all, when raised with staff they said they would ask the kitchen waited another 35 mins before it arrived everyone else had finished. Daughter’s hotdog roll was so hard I could have used it as a bat, given refund no apology totally ruined our birthday celebration.

It was a very nice establishment and it had lots of character with lots of locket staff very good prices good food overall great for a nice family dinner or even just on ur own

Great service received from Brooke, so lovely and accommodating to our large group, even with challenges! Thanks so much

No one met us at the door, no one served us for ages, and the food was cold. I would not recommend coming to this TGIs. As a place I use to frequent when I was younger it's almost sad to see how bad it is now. We were waiting by the door for numerous minutes, seen by the glances of employees and yet not greeted for ages. When we finally got to the table we had no service for ages, not until we actively prompted one of the employees were we met with Any service. Our server was a nice man, I'm not sure the employees are to blame, but it feels as though they have little to no training. Once we finally got our food, I had little to no chips, and my brother's burger was cold and hard. We tried to switch it out but as he had take a couple of bites we would have to pay again, In Full, for a replacement. Our drinks were forgotten until prompted yet again. Although the food was nice, for the high high prices of £20 per person, this is borderline unacceptable. This TGIs as it stands, is a place to never visit.

had to go insides and find one of the staff because no one was at the desk and ordered drinks and go my staters before the drinks it was a bit slow tbh

Thank you Carla.C for such a fantastic experience! Great food and wonderful service! 10/10!

Thank you Carla C! she was our waitress for the time we were there and she was wonderful. She deserves a raise ✨. Great food would go again

Customer service poor.disappointing experience.prices were high for this quality of food.

Disgusting 🤮 food Avoid at any cost no customer service, cashier is so rude

Poor Customer service Rubbish food Cashier worst ever Completely waste of money and time Too expensive food

Worst place ever to eat in Disgusting staff behaviour Too expensive food Waste of time and money

Brilliant especially Shabaz. The vibes and jokes were great

We went out for a birthday meal. When we arrived we had to wait outside for around 10 minutes before someone greeted us at the door. When we finally entered it was completely empty with hardly any staff in sight. We waited 30 minutes before we was served. We then waited 40 minutes for our second round of cocktails. We called one waiter after order was placed but they had forgotten about our drinks. Then we called 3 other staff members because it still took a while to arrive. Some of the staff seemed ok but majority of them looked tired, unbovered and basically not happy to be there. My one star is for the wings which we thoroughly enjoyed, otherwise if I could I would leave no stars.

Went for lunch today was so dead was 1 waitress on shift making drinking serving and taking orders. Waited 45 mins for our food 20 of them mins we could see them sat on the hot plate in the kitchen which we asked twice were they ours. When came out all the food was horrible and cold. We 1st wanted a salad but was told they had no salad so no burgers or anything was just plain. The bit of dry coleslaw on my plate had been under hot plate so long was brown and dead. Kids had been waiting so long at this point for there food to end up with cold dry horrible lunch. Will not be returning was only 1 other table in there service was awful .

Interresting concept but price is very very expensive for us.

Service was very slow but food tasted good

Food and service are great, just very small food portions, even the latte was in a small cup, very expensive don't mind paying but only if the food is worth it.

30 minutes waiting to get a burger with dead cold chips.

We have previously been to TGI Fridays and the service had been very slow. We expected that again this time, but we fancied it so we settled. We arrived and waited 10-15 minutes to even be acknowledged at the front, even though we had booked a table. We were finally seated, it wasn’t just at all and only 3-4 tables seated - already had there food on the tables. The staff didn’t acknowledge us at all and continued to clean tables around us, rather than coming to take our order. To which we counted 25 minutes ( may have been longer) with no acknowledgment, not even asked for our drinks. So we left and went elsewhere, and was served in seconds, in and out within 40 minutes.

Food was overcooked and dry! Customer service wasn’t great at all. Was served by Olivia. Spent £66 and honestly wasn’t worth the money. Asked to split the bill so we could claim the kids eat free and free dessert and she said she want able to. Don’t waste your time. Should of just taken my child to McDonald’s

The managers Imarni, and Jordan were really helpful and made the meal really enjoyable!! Will be back just for them 🤩🤩

1st time at TGI Fridays. Excellent service from Amisha and her cocktail making skills.

It was an amazing experience to celebrate my daughter's birthday with the whole family 🥳. Olivia. R. was really great and helpful. Thank you

It's like there's no staff serving. And they are cold. I always understood tgi staff to be happy and energetic. But these staff are just low. And that didn't make me feel happy eating my food. But food taste good. Drinks were alright.

Recieved a very poor service twice already. I came with ky family for both visit. The last visit thr worse. Came in for the unlimited sesame chicken We decided to dine in as a family and we ordered 2 sets of the bottomless sesame chicken. However, for the 3 hours of waiting, we only received 1 set each. After 30 minutes of waiting and not receiving it, we attempted to follow-up the order, in which we were told that service would ‘pick up.’ Yet, the order still took a long time to arrive, about an hour. We were then informed that our order had been given to another table mistakenly. We then later received our order after another 30mins. Rogth there amd then we asked for another 2 sets of the sesame chicken but that ended up taking another hour. With various follow-up, we were met with frustration from our waiters. Throughout, 3 other tables have been encouraged to not order the bottomless or the not order entirely, causing them to leave before ordering. We then spoke to the manager, Demi, who did not consider the problem and instead encouraged us to just take a discount, pay, and leave. She then was worried. more about complaints being put against her over the actual problem itself, showing her unprofessionalism. Other tables were also frustrated with their excessive wait times. If this bottomless deal is too difficult to cope with for one table, then it should not be a deal at all. If the Fridays at Croydon is struggling with staffing and training, then it must be a priority that should be sorted out.

My family and I had a wonderful dining experience at TGI Fridays today. The food was delicious and met all our expectations. We were especially impressed with our waitress, Olivia. Though she is new to her job, she handled everything so nicely and made us feel very welcome. Her friendliness and attentiveness greatly enhanced our visit. We wish her all the best in her career. Thank you, TGI Fridays, for a great meal and excellent service!

Went in for dinner with my girlfriend, got taken to a small table with 2 seats. The restaurant was 3/4 empty, so we asked for a bigger table, as it would be more comfortable for us, and everyone gets personel space. They said no, all the bigger tables were reserved! It was 7.30pm on a Thursay evening, the restaurant 3/4 empty. Customer service is a joke! will not use again, will not recommend to anyone

Just amazing. The food, The service and everything was perfect. TGI used to be terrible. Now it's actually improved. The food was superb. It's a bit pricy overall but will defo revisit

Haven’t been for years. The front of house is run by children with no manors. The waitress showed us to our table without even a hello. Waiter was ok but forgot everything all the time. Food way overpriced and atmosphere dead. So sad, used to like TGI. Even sadder if it’s just the Croydon one that’s like this.

Visited today and had great service from Olivia. She took our order quickly and was very polite which is a change from what I usually experience here. Food took a bit of a while to come and we were waiting over 5 mins to be greeted at the door which is why I didn’t give 5 stars.

Visited on an evening because there was no other food available near our hotel - apart from McDonald's. The place is run-down and despite the efforts of the small staff, our experience wasn't a happy one. Food was basic furniture was worn and sticky.

The food was ok but Forgot our side orders and didn't get them until we had finished our meal. I don't think I saw any staff smiling apart from the girl at the entrance. Our cocktails didn't look like they should . It almost felt like it was a hassle having customers

Hello, extremely disappointing! Just about heard a hello from the waitress then got taken to are seats, had are order placed and was served in a reasonable time, did not get asked once during the meal if i would like a refill on are drinks or if everything was okay ( staff non existent when food came and a point i would like to add that it was only my table for two and a table of four that were being used!) when table of four paid and left the staff member was more interested in cleaning the empty table than check we were okay and finished when we were already finished are dinner, when she came towards eventually i asked for the bill finally got a response of “no worries”. 60 seconds later she came with the bill and card machine, didnt get once of “how was your meal and how was the experience” (which we know was poor!). when card action was complete she just gave me the receipt put it on the table and just walked off without even saying “thank you for coming/enjoying your meal hope to see you again soon” she just walked off with the biggest strop on. I have taken photo and video of evidence that shows no staff around and customers! I will not be returning unless you can show proof that you can get your staff in line with good customer service.

Great service from Olivia. Very attentive and nice to us.

Olivia was our waitress. She was very attentive and prompt in her service.

It was so dirty I have never been so disgusted in my life the was food in the menu books Oil stains on the chairs so Dusty I will never go there again it was the worst food experience

Be booked & we’re sat waiting for an hr, nobody came to take our order. The menus were sticky and the cutlery was dirty. Been twice and they’re always so slow

I booked for my daughter’s birthday, no one offered us drinks or food, the staff were too busy chatting and we waited 40 minutes with no one acknowledging us before we decided enough is enough and left. We went onto Wagamama and were served straight away.

Good cocktails, not so sure about the food.

Taylor was great, really helpfull and happy with her service, will defo come back

Chelsea was AMAZING. Fantastic service. Let down by the food. Menu is not great anymore. Bring back the favourites. Desserts are awful. Please understand the only reason you’re receiving a 5* is because of Chelsea who was our waitress. To also point out the few others who brought drinks, food or reacted to a request, were great. Thanks team.

Ava, our waitress was awesome. We did have to wait a bit they seemed short staff, but Ava, did a good job all on her own

Food was ok, nothing extraordinary. Service was very very slow. They are short staffed. Our order didn’t come for 40 minutes to begin with. Then unlimited wings was a pain to order as they were taking a long time between each serving of wings. I wouldn’t go back there as we wasted a lot of time waiting for our orders!

Service was very slow here. We had to ask to order and then we were told to hang in a few more mins which seemed like forever.

Ordered city dog and kids hot dog. absolutely disgusting. I have no idea how a cook can respect himself if he sends out food like this. Also took me AGES to get refund from deliveroo. I loved TGI but unfortunately I won’t be visiting or ordering from you guys anymore.

Ordered appetiser and main to arrive at same time, hot wings and the Cajun chicken burger with red hot bites on top. The wings were barely warmed through and the bites on the top of the burger were cold, whilst the burger and chips were warm. Sent the wings back… 15 mins later I’m still waiting so I’ve asked they place them in a take away box along with my desert. An appetiser should be as such before the main, no doubt these will end up in the bin. The girl serving is great but it does seem like organised chaos unfortunately. I wouldn’t mind but I’m dining alone, god help the table of 14+ people behind me… the restaurant isn’t even at 1/3 capacity either!

They barely put Jack Daniel sauce on my ribs and charged £1 for an extra pot. It was kind of bland, didn’t even finish It as I usually would. I’ve been to a few TGI’s and this is by far the worst for cocktails. It’s either watered down or too strong. If you’re into strawberry daiquiri, it’s going to taste a lot blander than the other branches. Never coming back to this branch

Food was appalling and service was ten times worst. The worst eating experience I’ve had in a long time. My meal literally smelt like someone had a poo on it , I’m guessing it was from spoilt potato, I was offered a full refund for my meal or a remake I couldn’t bear to eat anything else there and now I’m worried that I would have food poisoning. Service was very poor, and often times no staff could be seen in the restaurant. Food often got missed, we ordered garlic bread with our appetizers that never came or never got noticed. In my experience that place should be shut down, I have eaten in other TGI Fridays locations and have never had an experience like this. WOULD NOT RECOMMEND THERE TO ANYONE

Table not ready for 8.very short staffed table service extremely slow. No idea how to serve people. 1 tonic supplied no glass overall a complete waste of money and spoiled my birthday with my children would never consider using this restraint again.

Really gone downhill. Went for lunch tome menu, not given this. So we had to get on our phones. Really disappointing drinks. Juts got lemonade in the end. Daytime atmosphere was flat and dry

Great service Taylar should be a manger!! 5 stars coming back !!

Waiter Shabzen was the star of the show. Very attentive, professional and always ensured our food and orders were delivered on-time. Always made eye contact with us and ensured we felt like home. Kitchen needs to slightly improve with time & speed up, other than that all was fine.

Taylar was very nice and speedy with our party table and no request was treated as a bad request. Would recommend

My sister and I had a cheeky Saturday night meal without our families Francesca was absolutely brilliant. Helpful and gave excellent service with a smile. Thank you Francesca who made my night with the children enjoyable.

This was my second time at TGI Fridays and I can say it was such a lovely experience! A massive thank you to Devi-Shane. She was soo helpful and recommending the best cocktails for me and my friends! Honestly such a kind waitress! If you are thinking of coming to TGI Fridays make sure to ask for Devi-Shane your guaranteed to have a fantastic experience! Thank you once again! We really appreciate it!

Food was fresh and really good. Although the wait time for it to be served was quite a while . Also drinks were quite pricey, but all in all good experience.

Rio was very welcoming and accommodating upon our arrival. Jahnae was friendly and patient. Saph was really helpful she took our order, had good knowledge of the menu. Their customer service skills are incredible. The food was lovely and so were the cocktails.

our waitress taylar was really lovely and helpful, she suggested some tasty drinks and was funny and nice🤍🤍

Really happy to have this place close by. Service is always good Food is consistent

The only thing we liked was the decor, the rest was really a joke and a disaster, to put it mildly. We ordered a table for 15 and the food arrived at 4:30 p.m. after an hour and a half. The children received wrong orders and they started eating them, and when we said it was the wrong order, she took the bitten fries for someone else and replaced the children's dish. The food was edible nothing more but we were afraid to eat after they gave someone our eaten fries, we waited for a piece of chicken for an hour and a half. Nobody even came to serve us. At the end, after eating, the shakes were supposed to come and we waited for them for another very long time. I already pointed out to the staff twice, unfortunately the service there is a disaster, the cost of cole slaw was £6 and it was in a box just like the sauce, literally the amount was smaller than single-use ketchup!! I do not recommend this place. I would also like to add that we waited for the bill for 40 minutes and twice they wanted to charge us more than they should have. Only after a long time was the bill updated correctly, when the waiter went to update the bill instead of coming back directly to us, he went to do other things and we waited another 15 minutes and it looked like this all the time, we told them that if someone didn't come soon, we would leave without the bill. Only someone came with the bill

Recently dined at TGI Friday and unfortunately, Our experience was less than satisfactory. While the food was okay, the service was incredibly slow. It took a whopping 20 minutes just for someone to come and take our order, and another 45 minutes for our food to arrive. Throughout the meal, no one checked in on us to see if we needed anything, and I had to ask the waiter three times for the bill. Even then, it wasn't until I stood up and started walking towards the exit that the waiter rushed over to process the payment. It's evident that the issue lies in the shortage of staff, as this experience repeated itself during my subsequent visit. While I understand that challenges can arise, waiting over two hours for a small meal is unacceptable. Regrettably, I will have to think twice before considering another visit.

Ava was a star! Food and service was great

Took my with my nephews and niece here for lunch. We had the burgers and a hot dog from the kids meal. The food was not nice AT ALL. For almost an almost £20 burger I expect it to come hot, fresh and taste good. Our burgers were non of this. My niece was so hungry but she barley ate her food. That’s how bad it was. For the money we paid, the food was disappointing. I DONT recommend this place. I have visited a few times and I have been disappointed everytime!!!! This is why I am finally leaving a review. Please improve the food quality. The waiters were lovely though.

Taylor was exceptional an she catered to our every need. There was nothing to much for them to do... food was great and came in good time. We will be back♥️ Thank You!!

Waited 45 minutes for someone to serve us before getting up and leaving as a no one came to take our order. We were asked to sit at the bar on arrival, and waited for 10 minutes whilst the bar tender ignored us, actively refusing to make eye contact and to come towards us. We were finally seated, and since no one came to take our order tried to order drinks at the bar, only to be told that the bar tender would not serve us, and we must order through our non-existent server. We went to celebrate our mum’s birthday, and tried to wait the horrid experience out, but after 45 minutes decided to go next door to Imperial Lounge where the service was much quicker and more pleasant.

Went there for a quick bite and something to drink, took 20 minutes to clear a table we were told 5 minutes, no one served us. I had to go to the back to get service, and then the orders were either wrong or forgotten about. Took so long to get out of the place we missed our nieces birthday party because we couldnt get out to pay the bill. Honestly wouldn’t recommend. The wings are something out of an experiment and basically Iceland on a strip. Might as well save up those coins put money on the meter and put the same food from Iceland in the oven.

Fab service! 10/10 meals & drinks - Shahzeb most definitely deserves a pay rise! He’s an assets to the company.

Had a lovely experience at TGI Friday with my wife and daughter, just wanted to thank shahzeb for providing excellent customer service and helping us the entire time.

Food was amazing, just wanted to say a huge thank you to Shahzeb who provided an excellent service and went above and beyond to provide us with a comfortable visit.

So the food was very good, better than expected. However, the service was very poor, took over 3 hours for 2 courses. Huge delays in drinks order and basic things like clearing the tables. Very sad to see the restaurant very run down and tired looking - in desperate need of a refit! Improvement needed!

Carla was amazing! Thanks for the wonderful service

Carla was very helpful and friendly

Shahzeb gave great customer service. He went over and beyond for me and my partner. He was very polite and had a great attitude.

Fantastic customer service from Shahz

We visited this branch today, and usually the service is subpar at best but Rio’s customer service has really changed our whole opinion on this location. He was very friendly and accommodating. He was attentive and overall a great host. TGIF would do well to employ more Rio’s!

It’s a shame Because the food was delicious, but the service was shocking , especially when it was out jacks birthday , won’t be going back in a hurry!!

Despite the restaurant being empty, we experienced a delay of over 20 minutes for our drinks, which we eventually had to request. The waitress was lovely, but the serving sizes did not meet our expectations. The slow service was puzzling given the lack of patrons. Based on our experience, we would hesitate to recommend this establishment.

Place is rundown Service is slow Food is abysmal

Gone down hill. Staff were good, but menu has gone awful, menu was actually dirty and whole place looked really tired. We actually left after 5 mins and went to another place to eat. Was really shocked, I used to love TGI's

The food was good, but the service was very slow. From taking our order to receiving the food. Some food was missing from the order, which i nearly paid until i noticed the bill. **Went for bottomless wings, which we booked a while back and was looking forward to it, then was told they aren't doing that deal for time being** Overall, it's ok for a 1 off but too over priced, might as well go to a wetherspoons :)

The staff were painfully slow. It took almost 1hr to get 4 drinks to our table and then another 30mins on top that for our meals to arrive, with no apology...!! Not to be outdone by the nasty rats running up and outside our window, past all the copies amounts of rat traps. Not for me!

Booked a table for 6pm arrived at 5 past there was 5 people waiting not booked a table we waited for around 15 minutes when I decided to call the phone to attract staff attention and the phone was turned down 5 minutes later someone came and seated the people in front of us who hadn’t booked we waited another 5 minutes even though there were many empty tables I Queried a large free table she said it’s for someone who had booked however there was no one seated there the whole time we were there we had to share a booth and a small 2 table for my daughters birthday we waited 10 minutes to order and 1 hour to receive food all at different times the first person served had almost finished by the time the birthday girl had got her food. My son asked for sauce when he started eating then got offered it once he was finished at £1.25 per pot. Once I got my drink flat funny tasting lemonade I said I’d like to change to j2o she offered to leave the lemonade then charged me for it. The rack of ribs is very small and they call it ultimate and charge an extra £6 everyone left unsatisfied with the portion sizes the fries were kids size when I complained I was told I didn’t cook it. This is abysmal when I asked for the manager I was told she is busy but has taken the extra drink off the bill rightly so no one had a refill but paid £3.95 for flat funny tasting soda water x4

Horrible experience, if I could give 0 stars I would. Had to keep asking staff for our next course, which was clear when it was brought to us that it had been ready, just not brought to us.waited over 45 minutes between each meal. When it finally arrived was so cold. My childs kids burger was rock hard.Then my daughter asked for water, it never came. Eventually we were ready to leave, and had to ask for the bill 3 times before it finally arrived. No manager around, seems to be a bunch of kids who just don't really care really. Very disappointed, money definitely not well spent as food is overpriced for its poor quality

Taylor was so lovely when she served us, really bubbly personality and found the time to have a little chat with us and made us feel really welcome!! Thank you Taylor!!

Rio was amazing, polite, friendly, helpful and efficient. Thanks Rio

Rio was amazing very friendly and did an amazing job

Rio was funny, nice, amazing to me and my family and polite.

Service is abysmal. Everything takes so long even a simple glass of coke

Great experience, food was good and our waiter Rio was great. He was kind, attentive and helpful. We were a very large party and he handled the table very well. The other waiters were great also especially in singing the TGI birthday song for my daughter.

Staff catered great for a large birthday group, in particular Rio, who introduced himself and was nice and pleasant throughout, even when it got chaotic with the bill.

After disgusting service up the road at F&B we left and came to tgis where we where given amazing customer service by both Rio and Jasmine.

Was a part of a very large group and all servers were very attentive. Rio was particularly fantastic as he was attentive, kind and considerate to all of our needs and ensured we were all happy. Food and drinks was great too.

Highly recommend, Rio's customer service is excellent. Thanks for looking after us

Excellent service for an extremely large party inc children. We were looked after well by Rio and crew. Staff also ensured food safe for the children with food allergies. Keep up the good work!

Wonderful time with family. Staff were attentive and very friendly and helpful. Food lovely as well 😋. No change there