TGI Fridays - Cheltenham in Cheltenham

Always loved it here. I'm upset and disappointed that it was suddenly closed without warning last week. Disgusting actions by management. They clearly place no value on loyal, hard-working staff. Shame on them.

Next to a premier inn where we were staying overnight.Totally overpriced for food and the quality of the food when it came to the table was poor and cold which we complained and fair enough not charged for ... but the price was rediculous .A huge restaurant which was very quiet when we went in,Sunday night 7.00pm .So no excuse for serving cold food..Because of the company we were with we didnt want to make too much fuss.Your prices are unbelievable for the standard we were served this evening..£18.00 for a burger and chips and cold chips !!!!!

Our order was short. Fries and sauce ……can understand why their rating is ad it is

Food arrived promptly and ready to eat. Happy experience.

Friendly staff but monstrously expensive. You need some sort of app to get the daily offer - which makes the place merely expensive. I was caught out as I'd not been to a TGI since apps existed. Won't bother again.

staff were ignorant, acted clueless and lost. waited an hour for our food staff also judged us on what we were eating. waited and hour for just the bill alone, even though there is multiple staff and no customers. awful place overall.

Waited to long for a drink, we had to order 2, the food was nothing special sauce was stone cold. The cost was so expensive. Sorry but this place used to be buzzing, cocktails being served around the bar, tables full, now it’s dead and dull. Even the staff dontbseam as though they want to be there. I would not at all be suprised if it close down.

Best bits were mid most was less

Great service. Food was lush and the cocktails were superb

Dirty place waited half an hour and no one came to our order booked but no table as they all had food on and not clean only 4 workers on shift restaurant was basically empty people next to us said the food was bad didn’t even get to order as no one came to us no one noticed we left as no workers out on the floor pretty bad experience

I love tgi is my favourite restaurant. But unfortunately I went there tonight because my birthday was Tuesday and we decided go there tonight and unfortunately I was seated on table 20.05pm started came 20.40pm , mains came very late 21.10pm restaurant was almost empty but unfortunately my burger was burned as well I complained they want offer me another burger but I couldn't wait another 45m for it. Unfortunately I been served very bad last times and today they ruined my birthday week. Unfortunately from my favourite restaurant it ended tonight definitely I wouldn't be back Joke

Dirty pushy waiter T shirt disgusting. Sat down and asked for a coffee. He was rude and said let me finish. Basically little available on menu then coffee machine broken but he MAY be able to find a cup of tea. Then he left and we walked out. Outrageous service and totally overpriced. Never ever visit a TGIs again. Hugely disappointed. Be warned.

ordered burger and fries with a lemonade took ages for my food to arrive and my fries where half where hot and other half where frozen didnt even attempt the the burger no apology even had the cheek to charge me for my lemonade

We walked into this restaurant. A dirty scruffy unwashed shirt looks like he needs a bath!! I wanted a coffee before deciding what to eat. So Mr Dirty guy, before I could order my drink said. Let me finish my spiel !!! Coffee machine broken, but I could just about have a cup of tea. There Milkshakes not what I wanted £8.99 for 1/2 pint. Table dirty, no atmosphere. He was rude. So we got up and left. I will never step foot in TGI Fridays in Cheltenham again. First ever visit to TGI's and my last!!!!

We went for my daughter's birthday but the manager was extremely rude about my dietary requirements - gluten free. He wasn't helpful at all. We ended up walking out with me in tears. Definitely will not be going again. Very disappointed as we had a great experience years ago.

In the UK, it’s not a TGI Fridays without sticky tables, chairs, and a lack of cleanliness. I have tried TGI Fridays in different countries, and unfortunately, this issue is common in TGIs across the UK. This is an insult to the TGI brand. I wonder what the UK country manager is doing, if they even exist? Clearly, they don’t care, because otherwise, someone would be conducting quality, cleanliness, or service spot checks in restaurants.This is the first time I have left a review in any of the TGI’s here in UK but it’s repetitive and I am annoyed of this being a common pattern almost across the country everytime. As usual, the staff look like they are understaffed. Maybe there is only one chef on a Friday evening. Here is the breakdown: - Nearly an hour to receive food - 20 minutes for me to eat - Then another 10-20 minutes to receive the bill It’s a shame because the food at TGI Fridays is consistent, which is why I keep returning.

Tiny portion of chips and no evidence of the glaze or sesame.

Wow...how the times have changed. TGI Fridays Cheltenham used to be a really amazing place to come. The food was always super delicious and tasty, the cocktails were divine (I loved the now defunct Cinnamon Swimmer) and the waiters were fun, cool and everso charismatic. It used to be wonderful. Now fast forward 20-30 odd years it's in a really sorry state. The menu has been reduced in size and so have the portions and quality (the fajita wraps should be hot not cold!). Now all vegetarian options are with this weird plant-based meat that looks like meat but isn't. The whole point of some vegetarians being vegetarian is to take their mind off eating meat...not remind them! The service was a poor shadow of its former self and many of the coverings on the sofas had holes in them and need replacing. Yet the prices are very high. TGI Friday's get your act together or sadly there won't be another 20-30 years left for your future!

Overpriced, took an hour to cook, dry ribs, slow service, dirty windows, minging toilets

Very nice food , myself and my partner and kids , thank Ben for his hard work service for us. Thanks.

Unfortunately, this was one of the worst dining experiences we have had. The service was painfully slow and when the food arrived it was burnt. Considering the prices we paid, it was extremely disappointing. The price point is too high for the type of food you’re getting, even with the various offers. Genuinely not sure I would return after that.

Staff is lovely but overall I'm so disappointed For over £200, I dont think I will comeback after today experience. Firstly, it wasn't that busy but food take years to be cooked. Secondly, I asked for the steak to be medium but it came out nearly well done ( plus: they forgot the sauce, we were halfway through and finally the sauce is out ) Thirdly, there is a hair in Mac & Cheese. Fourth, for the mocktail, its £13 for two of the same but we only had one but still be charged £13.

Chicken burger looked nothing like advertised image, very small portion size on chips. £15.00 each plus delivery a complete ripoff. Never again.

Food is good, but the portions would not impress anyone. Food is overpriced. I have never seen such a slow service, people waited hour, hour and half to get food, they had to remind the staff as they forgot to prepare it, some of the order never arrived. Even for the drinks we had to wait half an hour at the bar to get it. Would not recommend

Tldr Overpriced. I've never been to a TGI Fridays and I doubt that I'll bother going again. Food was merely OK nothing to write home about, service was OK but the place was half empty and it wasn't easy getting cutlery, atmosphere was very corporate bland- Mcdonalds with wood panelling and less lights. Price was extortionate for what you get. 2 starters (2 small corn dogs + nachos) 2 mains (Fajitas with not enough tortillas) 1 side of dirty fries 2 lemonades £72!! WTAF.... would rather have gone to Turtle Bay where for £74 I got a 3 course meal for 2 including 4 cocktails. They don't even bother maintaining their lit up sign...which given their prices they should easily be able to afford!

Nice Place to Have Dinner. Nice Staff - My Mum has gallstones and Maddie (one of the staff that works here). Sorted a Fat-Free Meal for Her. Long Wait for Food, But Worth It. Would Visit Again. Maddie was our waitress and She was really helpful and friendly. Thank you, Maddie! ❤️

Manager was slowwwwwwwwwww ruined the vibe

Typical TGI. Food ok but service a little slow.

We went in late afternoon, wasn't very busy. Food was good. Quite expensive for what we had. Service was good

My order kept getting delayed until it was nearly 2 hours late, never kept me informed of its delivery status so I had assumed it had been cancelled and wasn’t arriving, so I re ordered the same food from another app, only for it to then arrive completely out of the blue after nearly 2 hours and all the food was cold. I want a refund but don’t know how to go about getting one

I had great time here. I ordered signature chicken wings which taste superb. And the music is nice. Especially the waitress named Maddie who was so helpful and thoughtful. Beautiful lady with great heart🌹

Lovely food,great service.same my gift token didn't register.Personally I think eventually this restaurant will out price its self.very expensive.

Over priced small portions...never again

Food turned up and the hot dog was over cooked and the roll burnt. It was over an hour delivery time and quality of food bad

I have been to lots of TGI Friday’s around England and they never seem to be able to delivery on what they advertise. On the Saturday evening, they didn’t have any flavoured Gin so the waitress came back and asked for our choice again on drinks. Then the waitress said that they didn’t have Salsa, so we had to change the starters, and then the waitress came back again and said that they didn’t have any chicken strips for the kids so we had to change their options. Also we were waiting for 40 minutes for the starters to come out and the main meals were not very warm. TGI Fridays is a very expensive place to eat, so we won’t be going back anytime soon.

All beers had run out, apart from the American Pilsner, which was dreadful. At £6.50 a pint, this was even worse. Badly under staffed also so left waiting a long time.

late, cold, no sauces, 1x potion of fries short. awful all round

Me and my husband went out for a date night, we were waiting to be booked in and waited for at least 10 minuets, when we did get to our table it took a while to order our food, it felt like ages once we did order, it seemed their weren’t much staff about neither, there weren’t much of an atmosphere like it used to be the staff seemed to be lacking smiles, the food was lovely, the portions were small for what you are paying for it, when we were still eating our starters they brought our mains out and sides despite we weren’t even finished nor did they take any plates away, we then had to wait for one of the waiters to say we were ready for our mains, while eating our meal we wasn’t once asked if everything was ok with our meals or if we needed our drinks refilled or if we needed anything, TGI used to be buzzing many years to ago but since Covid it’s been getting worse and worse, the floors weren’t even brushed properly, sadly TGI is far too expensive for what you get, really disappointed in our whole experience.

Was very disappointed to come here, after a family member had travelled 4 hours to stay at the hotel next door - it seemed the most convenient place to go. Poor service from the outset with the initial waiter like a deer in headlights and seemed unable to work out where he could put us and was told we may have to move after initial table may not be suitable he would check with the manager. The time taken for the food to arrive was extremely poor - we waited almost an hour for food, which when you have children with you is far from ideal. The food was OK but was expensive for the portions, with errors made in the food coming out (requested no onions - clearly a pull the onions out of a made up salad and just use it anyway as there were onions in the burger), along with overcooked chicken it left a rather bitter taste when the bill turned up. Will not return.

enjoyed the food, service was a bit slow.

They keep changing times... Also no drink ! Won't be using again... Driver just smiles when you ask question !

Cannot believe how expensive TGIs has become. And for what? Poor quality, rather tasteless food. Ordered a small meal for just 2 people. 2 starters, 2 sides and 1 main dish and was charged £80. Was the food good? Not really. Knock off £5-7 per meal and it might be more worthwhile. The main dish - £21 for 4 very tasteless fajitas that come with sour cream and no salsa.....nope, not again. I'll stick to Nandos where I can feed a family of 5 for less than £70!

went in just after they opened and it was also my first time at a TGI and I have to say it was fabulous! the service was amazing, food delicious and superb music!!

Very poor food and very expensive for what you get. Poor service from staff had to keep asking for items that were missing. Been there many times but it’s definitely not the standard it was before. Sorry to say won’t be going again.

Realised that many of the main courses were more expensive than The Ivy restaurant in the centre of Cheltenham! How is that possible and who is doing your pricing? Lovely staff, but not enough of them. No atmosphere.

We stopped in for a quick dinner and we’ve been left feeling totally ripped off, despite them taking one meal off the bill. The menu I was given was sticky and generally everything was a bit grubby. Kids meal was a dry burger that my little one removed from the bun and left most of. They did provide some fresh fruit for desert which was by far the nicest thing we were served. We were charged for the kids meal despite it being advertised as free when you download their app. My steak was nothing like described in the menu, it was thin, chewy, dry and hard to cut up. Chips had unpleasant taste to them. I left most of it and thank goodness we were not charged the £26 for it. Loaded potato skins were tasty enough, although lacking in toppings and more like potato wedges. We didn't realise until after we got the bill that we had ordered a sharing portion that was £15, it just looked like a single portion. The only thing passable was the burger which was an insane price. The prices for the quality of the food on offer is just shocking. We’ve spent less on dinner at the Ivy! The only redeeming feature were the friendly staff who seemed to be doing their best with a terrible menu.

We went to this branch if TGI Fridays for the first time in a few years for a family dinner on a Friday evening and it turned out to be a very dissapointing visit and we definitely won't be going back again. The food was bland and nothing special despite costing £20 for a burger & Fries. We had a side of boneless wings which turned out to be 7 dry pieces if chicken & most didn't even have buffalo sauce on them, when I asked for some more hot sauce so at least each piece had some flavour I was eventually given a small pot of freezing cold hot sauce & the cost was added to my bill without my knowledge. The kids couldn't eat their food as the huge hot dog buns were grilled and had gone hard. There are places in Cheltenham that do far better quality food at cheaper prices than here and you don't leave feeling like you have been ripped off. The only positive point was our server who initially seated us and was great with the kids and despite his shift ending came over to give the kids some personalised balloons and say goodbye before he left. Overall I'd say that the food is overpriced and the portions are small in comparison to previous years. Also the quality of the ingredients is pretty low too.

Excellent service from Maddie and good unlimited chicken wings, both the hoisin and spicy ones were tried. Good deal as they just keep bringing more out when you are nearly finished. Will definitely come back in the future!

Amazing service from maddie, made my birthday special and took my dietary needs serious. Will definitely be back. !

Amazing staff, I think our waitress was named Sophie , so friendly, one of my favourite places to go. It’s got an amazing American style atmosphere, the music is banging, they’ve got good taste (caught myself singing to my husband half the time). The food was delicious especially the sesame chicken strips which we had as a starter. The price is expected especially due to inflation, everybody’s suffering. Good quality and quantity. Will be returning shortly. Xxx

Good was freezing and I asked the delivery driver to take it back, it was stone cold and I spent so much money on a cold meal, I order so much and never complain, this isn’t good. I want my money back

Chicken wings great, nachos disgusting for price, not many and soggy. Drinks tasted nice but I think it's appalling that you can only buy 2 cocktails and at a cost of £18! My partner was driving, I wanted 1 more drink but couldn't u.less I paid for 2! Why pretend d you are getting a drink free when they were about £8 -£9 each before? This is encouraging drinking or in my case losing custom! Tgi you should be ashamed!

Was ok staff not very friendly chips come cold

Had a lovely meal here with my son, pretty typical American Diner food, and tasty. Would def go again 😊

Great food and friendly staff, will return

Very friendly staff. Food felt overpriced and a bit on the cheap side quality wise. So not good value for money. Toilets could be cleaned.

Unfortunately, this was by far the wordt experience I have ever had in a restaurant. So much so, the manager agreed to discount our total bill by about 90%. Yes, it was good to pay a small portion for what we ordered, however, the preference would have been to have a good birthday for my 4 year old niece. Staff were not attentive and when a first complaint was made to the manager where we explained our initial concerns (delays, inconsistencies in delivery of food, lack of attention, warm food delivered rather than hot, smaller portions than what had been paid for and no refills unless requested) we thought things would change, they didn't. Still, no refills, 4 children desserts and one arrived 20 minutes after being ordered. The other three arrived another 10 minutes after that! A couple of times we had to ask TGI staff to sing happy birthday to my niece. Still, nothing happened and we had to take it upon ourselves to sing to her. At 4, she still will grow up thinking she gets a happy birthday song at a restaurant if you go to TGI, but not one member of staff (nor the manager who was in the vicinity at the time) joined in. A truly underwhelming experience and the only unfortunate thing about this review is that I can't give zero stars!

What the hell has happened! Been coming here for years (since 1995) and its always been our favourite family restaurant. The staff as always are brilliant but my god the prices have rocketed, £185 for a meal for 3 adults and 2 teenagers (main each, puddings and diet cokes) I would understand if we had tons off food and loads of cocktails! The portion size is absolutely ridiculous, an adult size would only be enough to feed a child. Sort it out TGIs

Over-priced, under-staffed, badly in need of renovation. This brand is in trouble.

Became ill about 6/7hrs after eating here they did a report on this,saying not there fault basically

Pricing seems to have massively jumped up recently. Two adults and 3 kids on a midweek evening at over £120?

Terrible. I knew it had gone down hill but kids choose to go there. Never again. No one came over for 30 mins on arrival. People who arrived after us got their food before we even ordered. Food looked like it had been warmed up in the microwave. And the portion sizes were ridiculously small. Don’t get ripped off by these stay away.

OK food but hugely expensive. £6-50 for 12 sweet potato chips. £165 incl service 2 adults 2 kids, shared starters etc. Not surprised place was empty. At these prices I give it 6 months. Sorry, I used to love this place.

Thank you, Maddie. Great service. Definitely recommend

Friendly driver, quick delivery and tasty burgers. Thank you.

Very overpriced considering the portions were quite small and the food was bland. The macaroni cheese in particular was unsatisfactory, it had an odd flavour… I wouldn’t recommend it.

Honestly can’t be any more annoyed with this place if I tried. We arrived on Thursday around 6pm and waited for over 5mins to get someone’s attention to seat us, we sat down and the waitress disappeared waiting 20mins I had to serve myself and go to the bar to order drinks for my table. We then waited more time to get the waitresses attention to order, oh my word the food 🤢 was disgusting to say the least! Burned and clearly rushed, mixed grill was beyond belief pretty much charcoal on a plate with no chips as they “forgot” I had a vegan burger dripping with fat or water chips were cold, and my teenage children’s steaks were not cooked as requested they were over cooked also. We payed £120 for what we had and I wish I’d not have paid a penny if I’m honest. I did let the girl Know who took our money that I wasn’t happy and she just looked worried and went on to tell me she was the only waitress on… I wouldn’t recommend this place I just wish I took photos of the food even for a laugh if nothing else!!!!

Good service, good food, great experience. Definitely worth a visit. Had an excellent evening with our host Maddie. Definitely a must visit.

We took disabled students to TGI for a birthday celebration, the staff were brilliant, listening to our needs, and being very attentive, the students really enjoyed the food, and the staff made the celebration a lot of fun. Thank you so much.

Lovely staff that must find it impossible to convince customers to pay the prices TGI are expecting people to pay. £19 for a burger and fries 😲 £25 for a pasta dish 🤔

Went to TGI's last Saturday night for a staff meal, had the worst service I think I've ever had in a restaurant. For context, there were 14 of us and this was a pre-booked table. We got there at about 5:30, and ordered about 15 minutes later. However, myself and another member of our party mentioned we had food allergies, to which our server was quite panicked about and told us she wasn't allowed to take our order and that she would have to call the manager over to take our orders separately. I was okay with that as I'm very used to a manager taking my order when eating out, that's quite common for people with food allergies. Anyway, the manager came back about 10 minutes after that, by this time it's 5:55pm. He takes mine and my colleagues orders, and puts them through. However, because we had to have our orders taken again, the whole order wasn't put through until our orders were retaken. The wait time between our order going through and people receiving their starters was roughly an hour. The starters were polished off quite quickly, but even so it took another 20 minutes for our starters to be taken away. Our main meals didn't arrive until roughly about another hour after that. Not only is this a ridiculously long time to wait, but because of the delay, two members of our party had approximately about 10-15 minutes to enjoy their meal, as they had other engagements to attend. And not forgetting when we asked for the bill. Now before I go any further, I do not blame our waitress one bit, she was very nice and she told us she had only been working there a month and we were her first big table she'd ever been given. We split the bill 14 ways, and she didn't know how to do that so she had to leave and come back to go and find the manager so she knew how to split the bill on the card machine. She came back, we all payed our share, however when everyone had payed, our waitress told us there was still £40 left to pay. Rightfully confused, we all checked our card receipts to make sure we had payed the right amounts and if they all added up to the total, and they did. Turned out, we ended up paying more than we needed to, as the amount had been put into the card machine wrong. At this point, one of my colleagues had had enough, and she asked to speak to the manager. We were refunded the money that we had overpayed, and we left straight away. As we left, my colleague said "we're definitely not coming here again". A shame really as we've been going to TGI's for our staff meal for years. But nevertheless, I agree with my colleague, I'm not coming back again either

15 mins late as seemed to not find my house and by that time everything was cold

Went to TG Fridays this afternoon. It was going to be a birthday meal. One look at the menu told us that the food was grossly overpriced. We bought two drinks which were £20. We will never bother again.

Unbelievable service. Very slow. Waited 10 mins before being shown to our table. Large group of us 12 starters took ages they were ok. Waited ages for main course. Sent mine back because chips and burger cold and burger bun very dry a burger was returned with Luke warm chips. I gave up My granddaughters steak was tuff and hardly warm and her chips were cold. She didn’t eat them. Plates were not warmed and this didn’t help to keep the food warm specially when the restaurant was chilly. We were sat by the large window and the radiator was cold. We’ve been a few times over the years and this is definitely the last time. Shame concept is good but if management keep letting this happen then it’ll close down. Used the toilet and this was a mess. The floor was dirty and needs a deep clean specially in the entrance it was grimy. Toilet paper was on the floor , I know this is the fault of a customer messing about but they need inspecting regularly. The only decent thing was the cheesecake.

My experience at TGI’s Cheltenham was awful this evening. I was left waiting at the front desk for around 10 minutes before a member of staff even acknowledged me. We then waited an hour for our food which was only fajitas and fries which is absolutely ridiculous!!. The food was not up to standard when it arrived either. Considering the cost of the meal I expected it to be very good and it wasn’t at all. Everything was over priced and most of the staff had an attitude in there. It really gone downhill and I won’t be returning back there any time soon!!. Considering our food was over an hours wait something should of been deducted off the bill

This place was unbelievable, had to complain about waiting for our ordervto arrive. Went in person to book table for 7pm, we arrived at 6.55pm only to be told that our table wasn't ready could we go to the bar & wait ( that was a further 20mins !), got to our table at 7.20pm order taken at 7.25pm at 8.10 pm meal still hadn't arrived, I then asked to see the manager ( who didn't have the decency to come out and see us. At 8.20pm our meal finally arrived and was told thay we would be compensated for our unbelievable amount of time waiting we felt sorry for thee waiting stall as they were short numbered. When we asked for the bill it was waved, we didn't do it for that reason 😒 if we were told at the beginning of the evening there would have been a bit of a wait we could have gone elsewhere. We were also told that there were other people complaining , manager still didn't come out and face the music. Will not be returning!

The food and service were 2nd to none. Only disappointment is the proce

TGI’s has definitely gone down hill with standards of food.

Food portions good,service slow,good atmosphere ,Just ok place really

Amazing service from very friendly staff - A large group of us came in for a birthday party. Some of our group were individuals with varying disabilities and the staff were fantastic at catering for our needs. Excellent food and fantastic service. We will be back for another visit! Manager Chloe was extremely helpful in organising our booking for us.

Lovely waitress. No atmosphere whatsoever but the food.......not great. Very overpriced and not that hot. Cocktails were good. I hadnt been for years....and i wont be going back.

It's been a couple of years since we last visited, food is adverage but expensive.

We are really shocked at the quality, quantity and temperature of the food. The extra charge for the sweet potatoes is terrible seeming the amount is half of the standard fries. And all the fries are stone cold. The burgers are cold and very squashed. All in all we are very disappointed

Capable of improvement if they choose to...in all aspects

Was good food but was very expensive for what you got.

No longer feels like TGI Fridays, sadly. Used to be a great place to come, with a great atmosphere and great food which was reasonably priced. Extremely disappointing. Prices are now sky high and wouldn’t mind if the quality of the food had at least stayed the same. But the food is now budget pub at best. Such a shame.

The burger patty was overcooked/ burned and the chips super dry, the burger sauce was good

I came to TGI Fridays for the first time this evening with some of my family. The children received balloons🎈 much to their delight, and a wonderful celebration was given to my nephew for his birthday. THANK YOU SO MUCH to a lovely lady Shai (hope that's spelt correctly) 🫣 She was AMAZING! Very welcoming, and took great care of us. We were a large table too so a BIG shout out 👏👏 Thank you 🥳 5 ⭐ from us! Happy New Year 🎊

Are server Dan H was great he made are visit. Food was a bit cold but edible Atmosphere was a bit quiet But it was the afternoon. But again give that man a triple gold star 🌟.

Food was amazing and the services was great

the food isn't bad, but the staff every time I've been there, they work reluctantly, you'll probably be left waiting at the entrance and they'll ignore you

After waiting almost an hour for our food . It was just meh. Nothing great, overpriced, and not nearly as good as it used to be.

Visited 17/12: disappointed. I’ve always had really good experiences here and particularly at this TGI. I’ve been coming here for years and spent key celebrations here but this visit was disheartening. We arrived on the Sunday evening when it was very quiet inside but we were left standing in the foyer area for a while before my mum had to flag a member of staff down for them to notice us despite various staff walking past us. The table wasn’t even ready for us so were told “two minutes,” which turned into a further five- I’m disabled so had to sit down on my walker while we waited. Our server was ok- not rude but not friendly and certainly not the standard you expect at TGI. We had dinner and it was ok- u don’t think it justified the price we paid. I had said we were celebrating too and although the server acknowledged we were celebrating nothing ever happened with that beyond at the end she bought a slice of cake over and said “who’s the person celebrating?” and that was it. I guess it’s no longer the place to go to celebrate or expect the happy and fun vibes it used to give. Perhaps it’s now just your average run of the mill grill and we expect too much. Wheelchair accessible entrance and toilets. Ps- £18 for two cocktails?!?!?!

Delicious food delivered hot and well packed. The Vegan Burger and the Messy Cheesburger were scrumptous - a word we don't use often, but well deserved here - the only thing to complain about is that I want more, more, more! ;-)

the food was alright. the fries were burned,

In my top 10 worst meals ever. I've been to TGI many times in the past and normally it's been reasonable, although sometimes slightly overpriced This time was different right from.the start. The menu has shrunk massively, with some items now only available on set price 2 course menus. Even worse, you can't mix and match between these, even if you (as I was) are happy to pay the higher menu price. This is because TGIs till system seems to have been developed in 1965 and has no capability for staff to amend orders. For the food and drink we did order ...it was awful. The "milkshakes" were basically nesquik...but an £8 nesquik. My onion rings were so burnt I could have made a charcoal drawing if I'd had any paper. The attitude of our waitress was somewhere between passive aggressive and "couldn't care less". The manager seemed nice but was clearly unable to do anything to help. At a time when restaurant chains are struggling for custom I would have thought customer service wouod be all...TGI don't seem to care at all.

Waiting ages for cold food,beer was warmer than the food,chips tasted like they been cooked in a bbq. Definitely won’t be returning.

Unfortunately not a good review. First point we called and no one answered, someone called back and answered the call as ‘had a missed call from you, yeah it’s TGI’s’ Not really professional. When we arrived could see it was clearly busy which is fine but very loud and rowdy and difficult to hear ourselves speaking which can be frustrating. Starters came out quick and was lovely which seemed promising. Waiting over an hour for mains for them to come out stone cold and pretty appalling. The upgraded chips were stone cold with cremated minimal bacon fries and tiny amount of cheese sauce which was an extra £6. Steak was £30 cold and fatty. £40 mixed grill was dyer burnt chicken and was cold. Food seamed to of been cooked and just left which might of explained the dry and chewy texture appearance. For the massive price increase and the quality of food you’d of have a better meal from maccies. On a positive note the young lad who served us was polite and understanding and apologised for the food and spoke to the manager. He was brilliant just a shame in the rest of the experience. Will not be returning in a hurry!

Lovely staff, very committed and friendly and frankly deserve a better place to work. Food prices are suddenly astronomical, £8 for a small 300ml Oreo milkshake, £20 for veg fajitas, £19 for a cocktail, food on tiny plates now too, ridiculous. I ordered 'cheaper' Uptown 2-course lunch menu - vegan potato skins starter and vegan burger for a still overpriced £18, and sent it all back for a refund as burger wasnt even cooked and tasted foul. The starter was only edible as hadn't eaten all day, but clearly sour old frozen skins, with something synthetic, flavour-free, green and sauce-like which I'm told is guacamole. Husband ploughed on with a tiny £16.99 hot dog meal that left a nasty taste in his mouth. £30 bill for 1 person and my Diet Coke - would have been £50 if I puke-ate my burger. Come on! We've been coming here for 30 years and it's just worse and worse every time we try it. We're not alone in our complaints I'm told. Management take note, customers are not the enemy. You will lose us all eventually... then what?

Slow service, maybe short staffed? But waitress was very polite and asked if we wanted our drinks refilled, only thing that really let it down for me was the two bite check. (No one checked we were enjoying our meal).