Pepe's in Cheltenham

I always tell them to put cutlery in the bag and they always forget it’s been 3 times I have been there and they keep on doing the same mistake

Waste of time and money. A friend of mine ordered some food for us recently and what we received was laughable. His chicken wrap was miniscule and my pita with chicken was the saddest looking sandwich ever. They put a sliver of chicken breast in it and some chopped iceberg lettuce. That's it. All yours for over seven quid. Portions of chips were tiny and one drink was missing too. Luckily Deliveroo refunded us the money. Avoid.

I am they're regular costumer waiting for the food for more then 1hour then see the delivery driver chating with his wife no even try found the adress whoever i call the store they try lie me adress was not down even put the phone down very disappointed food was very very cold

Tanzeela was so so lovely she cared for all our needs and took the extra step to serve us. The food was so delicious, thank you so much!

Ordered about 12am. It claimed it would take 1 hour and 10 minutes for delivery which is incredibly slow given their proximity. Waited up for it but food never arrived.

my hole order was freezing cold also it was 15 minutes mate which im not happy about

i ordered chicken box taste was ok but they didn't provide napkins and fork with that,that wasn't a professional delivery

AVOID!!! Travelled from Sheffield to Cheltenham to buy a car and thought I'd go to the trusted Pepe's for some food. COULD NOT BE MORE OUTRAGED!!!! Served by a dead soul. The chap didn't talk, didn't smile, and had 0 emotion. That wouldn't matter if the food was any good. TERRIBLE. After waiting 25 minutes for a XL Meal and half chicken, it came, with the chicken hot and the burger and fries mild to warm in temperature. That's not the worst part. No joke, bare in mind I'm STARVING - there was literally half a fillet in the burger. Half of the burger, was just bread, the rest was the fillet. I showed the chap, and he said its how the fillets come. Disgusting behaviour! My friend had the chicken, said that was just grilled chicken with sauce on top. COULD NOT BE MORE DISAPPOINTED HAVING BEEN SO HUNGRY! HORRIBLE SERVICE, HORRIBLE FOOD, HORRIBLE PLACE. AVOIDDDD

The food was amazing and delicious as well as service the staff was friendly.

They sell chicken and rice, but had no rice for 1 hour???? Very poor from a large company that should know to cook rice.... This was dinner time of 6pm.....

Its amazing food,very delicious and most important thing is clean toilete and cooperativa staff,

I am always happy with the delivery and communication, Only one suggestion for your team, Please read the instructions or whatever deliverables in media platforms.

Visited here enjoyed food very much nice people very good service wish him all the best.

Been ordering from pepes for years and it still reigns champion as not only the best peri place in Cheltenham but the best takeaway full stop. Healthy delicious food at a great price, no reason to not keep coming back. The guys in there are great also, always willing to help with customisations (I always like everything extra saucy)

Amazing flavour. Ordered Chicken Salad and Strips — well cooked and mouthwatering! Quick delivery by the staff. Special thanks to Zakir. Highly recommended

Didn’t turn up and apparently it was delivered to someone but I live on my own so I don’t see how that is

Food is really good, but they have become stingy with the portions, specially on the chichen&rice boxes, even if you pay for extra chicken they do not add a decent quantity of chiccken in it

Worst customer service I have ever seen in my life no joke. Worker that served me and my mate looked like he wasn’t even taught how to serve customers correctly and was extremely miserable. Food on the other hand was terrible too, chicken felt brittle and old felt like it had been few days old definitely wasn’t fresh, I am writing this review the day after and I cannot get off the toilet as this place have given me food poisoning.

Called the restaurant a couple of times, they didn't answer, and when i got there and place order they took my first order, and they refused my second order. When i told them that i was trying to get in touch with them, the guys who took order nooded and laughed on my face, and i explained and shown him that the number in google is wrong and he didn't even cared for no acknowledgement no appreciation or basically didnt give a damm about it gave me a side eye.

Took ages to arrive, had to ring the restaurant twice. Not it has arrived, I’ve been delivered a small and yet I’d paid and upgraded to a large. Not impressed

Bad food and bad service by staff..

Horrible experience with the grilled chicken ordered...and zero customer service.

Worst food ,worst service, had Waste of money

Missing fries from meal. Tried to call. No answer

Black lettuce again🤣just need to refresh your salad a bit more then no problems

every time i order by uber eats they do mistake so disgusting i will never order from them

Staff were extremely rude, went in at about 11pm on 23rd December and someone had said it was only open until midnight so asked if open til 2am as useful, man flipped me off and I said that is rude yet he didn't care and refused to apologize - please feed back to him, from front counter.

Disgusting never again will go here, chicken was pink tastes like soap like they have put it through the dishwasher abour 100 times the poor burger was still clucking at me the bun was soggy all my lettuce was gone chips was dryer then the Sahara desert my Pepsi was warm like someone had been sat ontop of the can a good half hour before packing it never ever again, my mate got damp Ella I’m sure as she was sat on the loo all the next day

The chips were cold and tasted like rubber bands. I ordered the hot chicken with rice. The rice was overcooked and sticky. You couldn’t taste any spices it was just hot so it burnt your tastebuds which made eating it impossible

Drink was missing didnt even come to bring it

いつも空いてて ポテトがすぐ出るので有難い。ポテトの味も美味しいので、時々いきます。悪いクチコミしか書かれてませんが、実際はそこまで悪くない。まぁまぁ良い時はいちいち書き込みしないからと思います。（teenagersの娘からのコメント）

I ordered a meal for both my partner and myself and It was vile, The food was cold, we recieved chicken nuggets mixed in with our chili cheese bites, my chicken and cheese wrap thing came with no cheese and the chicken was unbelievable dry and was refused a refund apart from the red bull I didn't receive. I do not recommend this restaurant

Waited 2 hours for food to arrive & said too late to cancel on hour 1. Called restaurant multiple times & says no one available and cannot leave message what great customer service……

Dipu is the best!!! Every pepes in the country needs Dipu, he makes the most outstanding meal, the chicken is so saucy and the chips are covered in peri peri! Give this man a pay rise! From Tom and Brad

Absolutely fantastic as always from these guys! Best in Cheltenham

food was so tasty, I will recommend all my friends, thank dipu n ajad

Good quality would recommend xx

The food was as usual tasty and yummy . Thank you .

Food was cold and didn't taste good

Absolutely fantastic food, thanks guys. I'll definitely be ordering again

Excellent food., amazing as always

My wife and I have visited this place twice in the same week now. First time we collected a takeaway and the 2nd time we ate in the dining area within the store. We had freshly cooked chicken strips in mango and lime flavouring and peri peri flavoured fries and tasty peri peri onion rings. The chicken was hot, succelent and tasty both times and the fries were delicious with their peri peri spicy coating. The sit down area was clean, well lit and felt safe with clean comfy seating. I'll be bringing my kids up next week as they're from out of town and we'll be looking forward to a sit down meal there. Overall a 5 out of 5 experience for us. And as muslims we were pleased to see that the food is Halal. Definitely recommend. If you want it fresh, do it the old fashioned way, get in the car and collect it yourself instead of relying on someone to deliver it for you some time after it was cooked. 😊.

All I can say is, Pepe’s cheltenham never disappoints. Delicious food, friendly service ,everything perfect 👍

I ordered a Large but got a Small Can?? Not Happy and the Hot wasn’t even that Hot…

Excellent food, quick friendly service if you like piri piri chicken I would 100% recommend this place 👍 Thanks pepes cheltenham team for making the food so delicious 😋

Chicken and rice was delicious and really good portions. I would definitely re-order from here again. The staff are very friendly,Overall it was brilliant service.

Flavouring of the chicken wings had a bit of a mad taste. Can get better value grilled chicken meals elsewhere.

My food was cold when it arrived

Food was cold and not bought in a hot food bag. Took ages to arrive despite leaving 30 mins after receiving text food on its way no wonder it was cold. Ordered drinks they were warm. Very poor

Ordered from them yesterday and they sent the wrong cake, ordered from them today and sent wrong drink and half the food was missing. How could they keep getting it so wrong

The food was not how we ordered I asked for no mayo on the kids burgers because of allergies yet they still put it on, the kids nuggets meal only came with 2 nuggets and all the chips were cold

Charged me 30p for red salt when it’s supposed to be free, they did not ask they just add extra charges. Staffs attitude was rude and really unprofessional. Received the food late and cold. Pepes is already expensive and then the food is so tasteless. It’s an absolute rip off and I will definitely not return to this scam takeaway.

Very dry burger , cold in the middle and made my partner sick would not recommend.

Food arrived cold squashed up So much it didn’t even resemble a panini just a absolute mess got thrown straight into the bin

Me and my boyfriend are obsessed with the wings . By far the best wings in Bristol

I would like a refund the chicken was dry like it was cooked before n just re heated

Very nice thanks- only criticism is :more lemon and lime sauce on the paneer wraps please! Ours only had the sauce flavour come through on about 1/4 of the wrap. Everything else top notch

Order the hot wings they are fab

Very small portions for the amount you are paying. Definitely don’t get the wings, no chicken on the bones. Nearly £4 for 3 chicken wings with no chicken. Low value for money.

Forgot food items, cold, chewy and over cooked. Horrible - very disappointed as not cheap

Food was a tad cold on arrival! Other than that it was nice

Disappointing yet again! £52.24 for a delivery cold food chips only filled halfway. Chicken dry and cold. And yet again they sent the wrong sauces. I ordered chilli 🌶 and they send extra hot so in the bin they go with no sauce to go with our food. Ang you will never ever be able to contact them by phone. Pepe’s have gone down hill over priced chicken and rice.

Spot onn!!tasty and tender chicken!!

Quick delivery. Food was hot. Driver actually used the directions on the Delivery Note.

Portion of chips missing but food was nice

Very slow service for a "fast-food" restaurant, especially considering we were the only ones in there.

Food was stone cold and had gross big of chicken in bun

Through I would give it another try as I really like peles from Hereford but was disappointed in the food quality and food was cold AGAIN!!!!!!!!! I would love a full refund won’t be ordering from pepes in cheltenham ever again. REALLY DISAPPOINTED

Food was cold missing chilli Cheese bites gave the wrong chips would like a full refund

Worst cold food ever. Double lamb burger was cold and child size. Chips were stone cold. I won't be using again.

I ordered many times from here, and the food was always tasty.

Chicken juicy, perfectly spiced and hot 😋.... Salad, although fresh, lacked inspiration!! But excellent service and chicken....

Food was cold and chips were soggy

the chicken rice is my favourite food ever. spice level ‘very hot’ and the garlic mayo dip poured on top👌🏻

The food would of be great if hot but unfortunately delivery driver can not follow simple directions or read note for the delivery so food was cold when I g9t it

Hot, tasty food. Highly recommended

Absolutely incredible service from the friendly team at Pepe's, as a regular for over 3 years now I can say their food is the tastiest. A special shout out to Dipu who always makes the food exactly how we like it, extra saucy and extra juicy! See you again shortly

Forgot half the order and was rude when I called to see what we could do. The other half did turn up an hour later, and the delivery driver was lovely and very apologetic. Although, by this time I’d already eaten the food so it was wasted. Mid.

Probably the worst meal I've ever had from pepes. Wings were tiny. The xl burger chicken was rock hard. The sauce was sludgy. Will be asking for a full refund.

Last time when I ordered, I received wings instead of tender strips…

Always good food, a little bit cold though which is a shame.

Rip off. The chicken 'XL' is the same size as a 99p mackies hamburger (no exaggeration).The menu says chicken breast in a bun but its actually about a 3rd of a breast. Peri fries had to be microwaved as i suspected when the driver/rider handed me the unusually cold bag. This would lead me to the assumption that it never saw the inside of one of those insulated bags. Deliveroo also has the cheek to ask that you tip the driver, so what is the delivery charge and service charge actually for? Arrived in time, but i'd rather wait longer for better. First time and last time, sorry Pepe but you need to step up your game with so much better quality competition around.

food was cold and late. didn't eat it.

Chips were soggy and cold, chicken strips were mid- wouldn’t order again

Burger was Pink i took pic off it tried calling them they would not answer if u like raw chicken burgers pepes peri peri cheltenham is the best place for RAW chicken you wait around 30 mins for ur food to still be served cold bossmans are rude 0 coustomer service better off going go peris or gdk anywhere but pepes

The food was alright, I ordered 2 mild chicken breast burgers and 5 hot wings, it was all lemon and herb flavoured chicken and was bright yellow. Better to go and collect and make sure your order is correct as most reviews on here mention their order was wrong when delivered.

Food was amazing but the delivery time was a bit late although I will still be purchasing form this restaurant again 😁

Won’t be ordering from here again. My order hasn’t shown up and you can’t call them as the numbers don’t ring. Place has gone massively downhill. Shocking service. I’ve put a refund request in

Forgot my fish burger , rang to complain then had to wait 45 minutes the burger was freezing because it was just left there food was horrible a d the seasonal veg was horrible came from the freezer

Ordered at 1pm and didn’t arrive til 3:15 with completely wrong order

The guy who’s Working in grill section he was cooking and eating with same hands He touched the food with same hand and they charged me for sauce which I couldn’t find in my parcel . Not the best pepes

My fried chicken burger was chicken nuggets in a bun !!!

I order mega plater ( 2 chicken 4 fries 4 nan bread ) only 1 and half chicken came, not happy.

Stone cold as out with driver for 40 minutes! £30 wasted

Ordered extra chicken in wrap. Didn't get extra chicken. I ordered a portion of chicken strips and was more chicken in that portion then there was in wrap

The food was terrible not even eatable

Second time I have Ordered from here. Has not disappointed.

Amazing food and Cutomer Service by the Pepes Team

Fries were cold and burger was warm. Edible but should've been warmer. Especially for the price. I know some delivery company's put food next to cold drinks en route. Should be separated.

I was happy with most of the part of my order but the ice cream was just half filled which was disappointing since I payed 3 pounds for it just so I could get my food delivered here. I wouldn’t have ordered a dessert otherwise.