TGI Fridays in Stockton-on-Tees

Hungry and short on time and choices, we ended up at TGI Friday's. We ordered multiple appetizers: mozzarella sticks, Jack Daniel's chicken strips, nachos, and potato skins. The only thing that was even marginally acceptable was the chicken strips. The mozzarella sticks were laughably bad—tubular air pockets with the smallest amount of cheese you've ever seen. Less than a quarter of the innards were mozzarella; the rest was just air and breadcrumbs. I'd compare them to the cheapest supermarket "party food" equivalent, but that would be insulting to the supermarket version. They were so bad we had to request them to be taken off the menu after showing them to Management. As for the nachos, you might as well take out the cheese from the list of ingredients. I found barely any, and what I did find wasn't melted—just warmed and still in its grated form. Potato skins were average to poor. The only redeeming thing about this place was the staff. As a company, TGI Fridays should be embarrassed by what they offer. Shrinkflation and greed should be additional menu items, as that's what they seem to be catering to. We've infrequently been to TGI Fridays over the years, I'll admit. But we always saw it as a viable option. But never again. That was the last time we ever visit the brand. Vote with your wallet. Don't accept insane prices for poor-quality food and portions. EDIT: TGI's have gone into administration, rubbish food at insane prices - Who could foresee that one happening.

Food burnt and the price now is ridiculous nearly 20.00 for a burger that was burnt service utter rubbish nearly 100 for 3 people won't be coming back just vile food.

As expected from the TGI chain, top tier food and service. Would highly recommend the additional charge to upgrade your fries to the garlic fries!

Very disappointed when we went for a family meal out, was served potato skins with bacon on ( I’m vegetarian and allergic) luckily I hadn’t eaten any, when I asked if it was vegan bacon waiter said yes! Luckily husband said quickly that’s bacon and I had actually ordered a different starter. Then ordered vegan burger and it was completely burnt , no one asked if there was an issue and a reason I hadn’t eaten it , they just served the £100 bill!!! Won’t be back.

After many years of being very satisfied and looking forward to family meals here the quality of service and food has just dropped too far. Visited on Friday evening, we were seated straightaway, restaurant was maybe half full at the most, we then waiting 30mins to order drinks and food at which point our server made the excuse of being very busy. We then waited another 20 minutes to receive drinks, 3 cokes, caprisun and a water, during this wait another server asked if we had ordered drinks. 15-20mins later food started arriving, for the inflated prices serving sizes weren’t really up to scratch, same sizer meal was £5 cheaper 6 months ago! Food was fine, lacking much real flavour and parts over cooked or being sitting under heat lamp for too long. Very disappointing after many years of enjoying meals here the flavour, service, atmosphere and general appeal has all but gone

We came for a meal at this restaurant and weren’t very happy with some of the service we received. Firstly the server didn’t seem happy at all to serve us. As well as this one of our party members asked for a drink and the waiter didn’t bring it. Finally when we finally got the bill the server left us to sort splitting it between us. When she came back she tried to over charge one of us and was adamant that we owed more money than we did. We even calculated the total multiple times and it was correct each time. The manager eventually came over and let us pay what was originally owed and was really helpful.

Tables left dirty for an hour whilst we dined, service slow and almost non existent. Food mediocre.

Very poor food. Child's chicken burger 2 pieces of chicken very small bun £8 Adult chicken burger large bun 2 pieces of chicken £18 This really doesn't seem right.

Always good food and service here. Visit fairly often.

Useless staff, ordered delivery from here and they gave the driver the wrong bag, not even the wrong bag, but the wrong delivery companies bag. I call up to get it rectified and the idiot on the end of the phone tells me to eat the pork ribs instead of the chicken I ordered...... do you have any idea how much of an insult that is to some people. What a disgraceful human being.

The service in general was excellent but Fran went above and beyond. Really good in general

Everything that could go, did go wrong. From a party of four, two of our meals turned up half an hour before the other two, because they'd forgotten to cook one of the others and had let staff go home early. We'd sent one back because it came with cheese despite specifically asking for no cheese, then when it came back out the order was still wrong. In the end we told them not to bother. We'd been given some free chips and some crisps because of the delays already (I guess they keep crisps as a contingency for when they make an absolute mess of things?). We got given free desserts, but to be fair I wouldn't have paid for them because the fudge cakes weren't warmed up. It probably wasn't the servers fault, but given how expensive the place is these days you'd expect a lot better. Not surprised the place was nearly empty on a Saturday night.

A Disappointing Experience at TGI Fridays I regret to say that TGI Fridays has lost a customer today. I took my family out for what we hoped would be an enjoyable meal, only to leave frustrated and disappointed. Upon arrival, we were informed of a fantastic offer available through their app: children could eat for free with a code. However, when I tried to access the app on my phone, it wouldn’t work. The staff, unfortunately, were unable to assist with the app issues, and their attempts to help were futile. The real disappointment came from the manager’s response. Her attitude was dismissive and unhelpful. She essentially told us that there was nothing they could do and that no one else had this problem. I found her approach quite rude, especially given the situation. It was clear that they had no intention of honoring the offer unless we could access the code ourselves. I left the restaurant with my family, unwilling to pay more when others who could access the app were getting a better deal. We would have easily spent over £100 on a meal for our family of five, but instead, we took our business elsewhere. Another restaurant earned our money, and I have no plans to return to TGI Fridays. This experience was incredibly disappointing, and I hope they address these issues in the future to prevent other families from having a similar experience.

Great,was my Birthday 26th July so popped in with a few family members. I dont like a fuss but they made me a lovely balloon hat lol and gave me a slice of Birthday cake. Thanks 👍

Lovely food..is quite expensive but food was good and service was fab

Service was excellent and there was balloon modelling for the children. Food was ok but this may have been due to our menu choice!

Today my family and I ate at TGIS Fridays Teesside and while I usually don’t write reviews, this experience compelled me to share my thoughts. Our waitress, Martha, was fantastic— she was attentive, friendly, and made sure we had everything we needed at all times. However, one of her colleagues negated the experience for us. The other staff member named Olivia (Liv) was incredibly rude from the moment she placed our food on the table. Once Olivia had put the last plate down, she ignored our thanks and stared a scowl. She didn’t even reply with as little as, “welcome”. There was no ask of if we required any other condiments or no “enjoy your meal”, she was silent. When we tried to get her attention to ask for some ketchup, she ignored us completely and acted like we were invisible. At one point, she even stared me down, making me feel extremely uncomfortable. Her lack of basic customer service skills was shocking and completely unacceptable. Although her colleague mentioned Olivia was dealing with personal issues, there is no justification for her to project her frustrations onto customers. It's unfortunate that such a good waitress (Martha) has to work alongside someone who clearly doesn't care about providing a pleasant dining experience. Because of this one rude staff member, we unfortunately won't be returning to TGIS Fridays anytime soon.

Very good service by the lovely Gemma. Extremely friendly and great branch to visit at Teeside. Small things go along way and Gemma saw I had a birthday voucher that I hadn't used and gave me birthday cake.

Crazy money for what you get. Shame really, staff do their best but you feel conned on leaving. Go across the road to KFC, third of the price and you get more in the burger. Think it was £4 for a lemonade and £20+ for a burger and a few fries. Weird really you'd think they'd want the repeat business from people visiting the cinema but guess not rather sting people once.

The food is less than average quality in small portions with a high price. Any other pub lunch easily beats this. The service is however good and the staff are great.

Food was overpriced for what it was. Cheap burger, fries and A few potato skins all with no taste. The prices are outrageous for the standard of food. The only good thing was the staff. Lovely and friendly.

Always pleased with the service and food at TGIs. Lunch in short order and complimentary nibbles. What’s not to like! Would recommend.

My chicken was over cooked, my sweet potato fries were full of grease and don’t think l will be returning because this is my third time l didn’t enjoy my food. I feel the manager needs to look into this

Fabulous staff at this venue 👌 Food was amazing...it was our daughters birthday and nothing was too much trouble..thank you 😊 💓

Waitress was great very informative. Starter potato skins nice the burger for main was very average brownies dessert nice. But £5.65 for a 330 btl of zero Heineken I thought was ridiculous

Incredibly overpriced for average food. Staff did a good job.

Ordered food if Deliveroo and we were missing 2 fries the burger was burnt and chewy

Had a great time celebrating my sons birthday. Staff were brilliant, special thanks to Connar. Food was nice as always.

Food was good, wings a bit over cooked

We had Gemma today, and what an asset to your company! She’s made sure that we was well looked after! The food was incredible and even down to Gemma giving us a little ballon doggy for my daughter! Thank you for having us will be returning again!

We visited this restaurant with my little one and I am currently pregnant our server Izzy was very good and you could see how much pressure the staff were under. The main issue we witnessed and were annoyed at was the fact that there were a group of young girls who were right near where we were sat who were messing about on the motorbike standing on it, doing gymnast positions nearly kicking my husband in the face whilst we were sat dining. This went on for a good hour with staff and management walking past and witnessing it but not having the decency to ask them to move. It all got 100 times worse when a heavily pregnant lady walked past and was booted so hard in the tummy she was in tears. The poor woman looked like she didn’t want To cause a fuss and walked away. Yes it was an accident and an apology was provided but still the girls weren’t asked to move! I pray the woman and her baby are okay. I made a complaint when I left and the shift manager replied called Amy and to be honest I got the impression she didn’t care. She said she did tell the girls they could take a few photographs! There is taking photographs and taking the mick! People are sat dining in the restaurant and there’s a group of girls doing all of that. Very unprofessional for this to be allowed in a restaurant never mind to be witnessed by staff and still not say anything. Will not be visiting again! I have asked for cctv to be reviewed incase the pregnant lady comes forward. I had total anxiety them been around me with myself been pregnant and I’m so lucky it did not happen to me!

It is very expensive for what you get, but at least kids eat free.

Absolutely disgusting got the ultimate grill for £35.30 half missing and burnt to a crisp no discount given or offered any thing towards next time we go which we won't be this was the first and last time

Thos wasn't a planned visit but the rain made us change plans and pleased it did. Food was great staff great service was great. Would go again if it wasn't as far to travel for us.

Awful service waited over hour and 10 minutes for no starters to arrive. We ended up leaving in the end

Gemma was very attentive and made sure we always had refills and were having a good time. Amazing service, thank you.

Food was decent but definitely well over priced for what it was, we all had burgers costing from £18 to £23 and although nice, the quality was the same as a chain pub for half the price. Wouldn't return.

Good food and good service, as always. The bacon on the chicken blt could have been cooked more, as it was I couldn't eat it, but I'm sure it wouldn't bother most.

A bit pricey but great none the less

Yummy food and relatively speedy service despite being busy

Nothing much to say about our experience. It was fantastic

Tabitha was fantastic. Really looked after us.

Staff were lovely but the food was terrible my steak was over cooked and half of it was burnt

Waiter couldn't do enough for us, amazing service!!!

Great staff, how've the new prices made us feel very uncomfy. Everything is overpriced. Nearly £5 for a Dr Pepper and was a can. Food was good but felt that there wasn't much effort as I'd expect better portion size for the amount you're paying and better size of sauce at the side

Great atmosphere great food great drinks too You can even book special occasions here too parking is free highly recommend if you love American food.

Bottomless sesame chicken strips no other words required

16.3.24. Personally my first time dining, my wife and I decided to go with the kids for our evening meal. First off, warm friendly welcome, music playing which was not overwhelming which is great for our daughter due to her SPD. Sam Davies was our designated server. Highest of praise for Sam highly attentive, very polite, when there was a minor hiccup with our dessert Sam made suggestions that best suited us. The kids menu was large in variety and they both ate everything presented to them. My wife got the glazed chicken burger. Scoring an 8/10 in her opinion. I chose the Friday's glazed burger and doubled up on burger with house fries. The fries were nice but in my opinion could have done with a bit more seasoning. This may be personal preference but that's how I felt. The burger itself was a tasty enough burger overall. The lettuce and red onion were fresh, the sweet yet acidic pickle adding to the meat of the burgers unfortunately for me the patties themselves seemed to lack in flavour which was a big let down. I can't pin point exactly what the burger needed but I personally feel it was lacking the WOW I wanted it to have. We got a chocolate fixation cake to polish our meal off that was faultless. Chocolate cake thick chocolate ganache, caramel and ice cream. What's not to like. Overall a positive experience, would I rush back to dine possibly not but I would be happy to dine again in the future. The staff and atmosphere made up for what the food lacked.

I will never eat here again! The worst experience and food terrible. What's happened, this place used to be so good, the staff looked fed up and not interested the food is very expensive, sticky tables.

The service was excellent. The staff was excellent well mannered well presented and nothing was a bother. The food and atmosphere including the music was excellent. There were no faults we could pick. They cater for gluten free where a separate waitress comes and takes the order and brings the order out separately. But we got our meals at the same time from different waitresses. Thank you for a wonderful meal 😁🌹

It's gone downhill.. no more JD glaze and £25 for a tiny, overcooked and under-seasoned steak. Your local pub will serve much better food for significantly less, don't bother. Deserts and staff were nice, hence 2 stars.

Very expensive! For 2 of us for 2 courses and 1 alcoholic drink and 1 coke, it was £82 !!! Food was OK, my sesame chicken was very close to being burnt. The staff were friendly and quick to take order.

Made a nice change 👌 no screaming kids either

Food was nice enough but £7 for a pint? Won't be back

Great service friendly staff great vibe

We're disappointed with the quality of £19 Cajun chicken pasta. To be honest a bit of pasta, few cubes of peppers, almost mo seasoning and a reheated tiny piece of chicken breast. About half of what they advertise in their menu book or online. What a scam.

Everything from the staff to the food was amazing

Absolutely amazing staff and food. Staff went above and beyond for me and my family. Would highly recommend. Deserves more than 5 stars but I can only give 5.

Very good service friendly staff. Food was excellent 👌

Hanna was an amazing employee kept us updated and in drinks thank you

£25 for a burger and £4.20 for a can of Dr. Peper no thanks.

Not a big choice for vegetarian but the food was lovely jst wish I liked meat cos the burgers looked beautiful. 👌

It's the best place to eat a burger highly recommended

Amazing meal and service by our server Alyssia! 🫶🏻

We visited TGI Fridays at Teesside Park and were disappointed with our experience and will not be returning. We booked a table ahead of time, and arrived about 5 minutes early to be told they have the booking but nothing is ready and to go to the bar. We went and waited, and waited, and waited. There was one person on the bar who disappeared often. There was not a lot of customers waiting, just ourselves and one family ahead of us. Took about 15 minutes to get to us but made drinks quick once serving. Then we were moved to a table, given menu and told they will be right back with specials. No one came back, and we had to flag someone down to be asked to wait and then no one again. Eventually we got to order our food about 30 minutes into the booking. We only ordered mains and drinks - Food did not appear for a long time. Our booking was 3pm, we got food about 4.45pm. We were told there was a fault in the kitchen and they had to restart everything and things would take an extra 10 minutes, then another 10 minutes, then nothing as staff seemed to avoiding our table. We were ready to pay for drinks and walk out but were very hungry and as we were talking with staff, food came out. It was not enjoyable, some food had flavour, most seemed overcooked or watery/lack of flavour and wish we had just went. We ate as we were hungry but left things as not nice. We will not be back

Lovely food. Great service. Staff made us very welcome

Great burger and fries and sauce, service was quick and got drinks straight away

Fantastic food and service is great to definitely recommend this restaurant for food and drinks also partys.

Staff are great, food is expensive and the portion sizes seem to be getting smaller. For two of us to get a starter, a main and a drink each it cost us £70! 😦

Overpriced, should have went to 5 guys instead

Foods ok just not worth the price in my opinion

Excellent service lovely food friendly staff reccomend.

Wrong orders, slow service, healthy complimentary food for children not served, unnecessarily hot. Food low quality, mediocre at best, way overpriced and sloppily served. Poor selection for dietary requirements. Staff look bored and like they'd rather be anywhere else, they don't care and it shows. Do yourself a favour, eat anywhere else.

Unfortunately it appeared we had a new waitress and we absolutely understand that she was most likely very flustered what was disappointing was the lack of support for her

Beautiful food, ordered loaded cheesey bacon fries, got normal fries, at a simple notification they brought me or the cheesey fries with no quarrels, burger was tasty and filling, sesame seed chicken was delicious, my girlfriends favourite hehehe... Just the price sometimes seems expensive hence the 4 star. Service, food and atmosphere is sound.

Very expensive, prices are now ridiculously expensive and portions are very small. A sharing nachos platter costing over £16 wouldn't fill a 5yr old and a ramekin sized dish of loaded fries costing nearly £7 was absolutely shocking, both in size and price. Would have got more at McDonalds for a fraction of the cost. Dire

This place is filthy. The kids wouldn’t eat at all.

It takes ages to get food ! It takes 30 minutes for potato skins for starters ! Awful not coming here again

Nice food. Friendly staff. Be sure to download the app to get discounts. We saved over £12 on kids meals. It helps as soft drinks are expensive e.g. appletiser is £4.30!

Our server tabitha was absolutely 1000% amazing very friendly and very patient with us definitely recommend

Had an excellent meal served my mother a child's meal as she's 90 no problem at all excellent staff will defo go again

Food is always fantastic and loverly atmosphere. Staff are friendly and resolve any issues quickly.

The friendly service and restaurant atmosphere are satisfactory. However, I think the food needs to be improved a bit.

I came with my friend for Lunch and went home hungry after spending £97 between two. I had Sirloin and would not recommend it. I eat out a lot, but was let down with our food. I had garlic potato and it was half teaspoon and cold my friend had fries and some kind of meat chopped up looked like a dogs dinner. She said hers was cold. Yes, we should have complained but it was so busy l couldn’t wait to get out. The only good thing in my opinion was our server Donna. We had wine and cocktails to fill us up. I had been to this place in Summer, but yesterday was nothing like my previous time. I feel manager needs to check what’s going on in the kitchen to see if anything can be improved.

As always the service was fantastic, the food however was not on this occasion. Most of the food ordered was chicken, the coating was very very powdery across all the food including the cheese sauce dip that was on the fries. I'm assuming this was a one off incident on the day. Prices are far too expensive these days for sub par food. Won't be visiting in the near future.

Good for an all-day excursion. My uncle had to get up and go to the bathroom to shave inbetween courses food took that long. Order 4 days in advance. Uncle went in 42 and came out 43, and before you ask it wasn't his birthday. Atmosphere was great though. we got offered free dessert but had to go bed.

Very expensive for what food is actually being served. Meal was just OK, but service was terrible.

We came into the restaurant yesterday at 1:15, got seated quickly at the table near the framed badges. Order was taken around 1:30, from there it went downhill. About 4 other tables came in and were presented with food while we were still waiting. The server said he would check where the food was and would then disappear. At one point, he said it would be 5 minutes for it to again, not appear. I asked another server, male with glasses, if he knew where our food was as at this point we'd been waiting nearly 1 hour I was told; we are busy today so im not sure I'll ask your server. No response or acknowledgement from our server or anyone else. Brilliant. It took an hour for our food to be brought out, 3 of which were tiny children's meals. We weren't even offered money off as a goodwill gesture. Absolutely shocking.

Great local branch, our server this trip was PHENOMENAL!

Clean , great food and service 👌

Good atmosphere and service, seemed to have to wait a while for food and it wasn't that busy.

Always good service and great food

Took our daughter for her 7th birthday to get the TGI experience of them singing and cake just to be let down. We where greeted with a card and a balloon hat which was lovely. But after that the service was shocking! Our food arrived before our drinks which they had forgotten about, then they didn't even offer us dessert let alone even came over and sang to her. We waited 25 minutes after paying the bill to see if anyone would come over and sing but nothing, so we got up and left with a very disappointed little one!!! They sang to others in the restaurant but nothing for our little one. I am very disappointed with the experience that my little one had as she was really looking forward to being sang to!

We visited here as a 3 for my Daughter's 10th Birthday. Megan was lovely, great server, very attentive and chatty. Food was awesome as always 👌

Ordered ribs to be told they're discontinued. So we got beef burger and chicken burger. When they arrived they looked like they'd come from maccy D's and been dropped. £41 for 2 cokes and some scabby burgers

Went for 4 year old granddaughter's birthday, the staff were brilliant and the food was really good. We will be back very soon

VERY DISAPPOINTED Went to TGI Fridays with a friend today looking for sesame chicken and ribs, which we've always enjoyed there in the past. Was told there was no ribs. Ordered sesame chicken and it was over cooked and dry. Complained and it was replaced with better cooked but still dry chicken. I couldn't eat it and left most of it. The waitress gave me a few dirty looks as she was passing because I'd dared to complain. Then, when we went to pay the manager came out and explained that he'd realised the chicken was overcooked, which begs the question, why did he serve it up? Then we asked if we could pay separately and the waitress said we could but then "accidently" but the entire bill on my card and then to add insult to injury, made me search for £1.15 in cash because she'd made YET ANOTHER mistake on the amount. I smiled and said " could this get any worse?" And she replied " Oh come on it hasn't been that bad!" In conclusion I paid £42 for food I couldn't eat and paid for my friend's too , who had no cash and had a waitress tell me it wasn't a bad experience. COME ON TGI GET YOUR ACT TOGETHER PLEASE.

Service was slow food was nice thou

10/10 service for a Monday. Wounded they don't do salmon tho

Lovely food ! Great experience for grandsons 10th Birthday lunch xx