Costa Coffee in Stockton-on-Tees

I DID NOT RECEIVE THE ORDER BUT IT SAID ON THE JUST EAT APP THAT IT IS DELIVERED!!

Ordered a chocolate twist not a croissant

Couldn't get served, despite the shop not closing until 4 and 4 staff members being clearly visible, they refused to serve us drinks to take away. When asked why even though they don't close for half hour, the response was we have stopped serving it gives us time to clear up.

Delivery lady was lovely delivered with great care food still hot food was well cooked and packaged drinks spot on pleasantly surprised service level is spot on now Thankyou

I didn't eat there, I just had coffee. Cool! ;-)

I don’t know if my expectations were too high but I assumed when ordering food from Costa it would be cooked. My sausage bap was in the packet hadn’t even been cooked, no instructions on whether I’m supposed to grill it or put it in the oven. Am I supposed to cook the bread separately to the sausages? What am I supposed to do ?

Usually love this place, the manager is wonderful. Yet my visit today I had to listen to the staff behind the counter arguing about slagging each other off. My drink was nice but the atmosphere not so much

I ordered a drink to be without coffee and it had coffee in the drink.

great prompt delivery . everything done to keep coffee warm as poss.

Costa Coffee Stockton-on-Tees is a good place to take breakfast. The staff are friendly and welcoming, they are fast and reliable in delivering their services. They practise disabled inclusion in which they have wheel chair parking space for people with disabilities.

There are Costa all over and I wouldn't go here my least favourite Costa

Ordered cheese and onion tostie, 2 mozzarella and pesto panini, Chocolate Fudge Brownie Frappe and 1 Lemon Muffin. Bare in mind I just came off a 12 hour shift, sleepy, hungry didn't eat for 13 hours just got vending machines at work not real food, spend nearly £30 on this order. Tried the tostie wondered why it tasted weird and behold, bacon. Like how stupid can you working with food, some people can't eat pork products, are vegan, are vegetarian etc. don't know if this was intentional or what

Scruffy torn seats not classy at all, considering what we pay for the atmosphere

first time ordering a delivery from Costa. will NEVER order again. £12 for 2 coffees and they're both freezing cold. RIDICULOUS.

Nothing but good to say. Costa coffee is my favorite coffee to drink

Got wrong items after ordering and it being cancelled and then re ordering after speaking to someone. Hard to believe that when my order stated 2 lx Terrys Chocolate Orange muffin and got a lemon and gingerbread one instead! It can't be that difficult surely???

Order never turned up, driver rang me to ask what shop he was meant to be picking up from because they were closed when he’d arrived, then hung up on me. I got in touch with just eat and heard nothing back about a refund. I wouldn’t order from here.

Shocking amount of drink for the price it wasn’t even half full in the cup

Coffee was only lukewarm and no sugar when I requested three

Warm welcome, friendly staff, great coffee, good food, nice atmosphere, recommended.

Fresh, very hot which is good and friendly driver

Tables were very sticky to the point my cup kept sticking to it, service was very disorganised no one seemed to know what they were doing.

Always love a Costa latte especially when it's a reward

The staff here is always so welcoming and kind, and the food is always on point!

Lovely friendly staff and shop kept very clean & tidy would definitely recommend.

This has to be the friendliest Costa my wife and I visit, the staff are fantastic and very helpful and the coffee is always great!

Food wasn't the best, but the Drink was great.

Friendly staff, listened to them talking to elderly staff they were friendly to them But maybe show them how to use the app, check if they know to save them some money on deals

Food was cold,dry and hard wasn't very good considering the price you have to pay.

Had to wait ages to be served but when I got served the lady serving apologised my big disappointment was my hot chocolate it was luke warm and not very chocolaty

The staff in this costa are lovelyvery helpful and always happyl. Prefer this one much better to the one inside next where the staff are not as patient and sometimes rude

Items missing on initial order though did repay quickly, had to reorder some drinks that took nearly two hours to arrive, driver was unwilling to let the Costa know about our problems.

A little slow serving ppl but still ok

Just walk right past this dump, scruffy hole.

Flies everywhere... Crawling all over the cups and coffee filters.

I was missing a millionaire shortbread from my order

Popped in late in the day for coffee and biscuits. Lovely service from Olivia

The toastie was a bit cold, but still edible and the driver was really lovely! Overall will order again as cold food can easily happen with delivery!

Forgot the straw for the frappe

We got two sausage baps instead of one sausage and one bacon

Visited this Costa, earlier this afternoon with my partner for a Hot Chocolate as we wanted one, and they rushed our hot chocolates and it tasted all watered down/no milk what so ever. They said they ran out of whipped cream and marshmallows today, which was okay but our Hot Chocolates were disgusting and we didn't finish them because they were too watered down for us to even drink them. Won't be returning anytime soon.

We had a lovely cup of tea to break up the Christmas shopping. This shop doesn't have the same space around the tables that the one across the high street has. It was steamy and not well-ventilated so with COVID, it may not be a place I return to quickly.

Terrible service in this Costa, didn't look clean and staff weren't bothered, won't be using this Costa ever again 😠

Coffee was great , sat in a lovely armchair and passed away an hour , what's not to like

Nice enough place but trying to have a conversation with someone when they're blending ice cubes is impossible

Staff are friendly. Great service and remember you when you go back and remember drinks orders. Table service offered

This has to be the worst Costa coffee shop I have visited,,the staff so slow,,talking to each other not bothering about the customers,,it was quite dirty,,tables not cleared and cleaned,,toilet in a mess water and towels all over the floor..A customer came in sat at a table next to us,,and brought out take away pizzas from somewhere else..Unbelievable,,the staff didn't even notice...My friend got a double expresso and always gets a small jug of hot water with it,,not here it was served in a large Costa takeaway cup !!,cold water was given to her first,not hot as requested..Will not be visiting this one again..sorry but I think the staff here need re-training..

Always missing items not happy with this service. I'm wasting money really as not getting what I've paid for.

Typical Costa experience, happy to go again.

Not the best and not the worst. Table was sticky and a little unclean, nice coffee but cardboard cups not expected when you are sitting in.

Didn't receive order. Not happy at all!

Gorgeous coffee and frostino, lovely toastie, all arrived hot/cold as should be, definitely order from here again. Arrived early. Impressed.

Staff very helpful and knowing covid restrictions in place made it more comfortable to enter.

What a jewel on a place in the pandemic. Well managed customer flow. Secure clean toilets. Friendly professional staff. Good coffee!!

Went in to get an Americano and hot chocolate and 2 Munchies muffins and 2 girls were serving and they had such a bad attitude didn't ask what milk I wanted in hot chocolate or if I wanted cream and marshmallows like Cafe Nero do, when they handed the drinks to me didn't even warn me they were red hot. Iam disabled and as we were leaving could hear them laughing saying'their weird ha ha' and complaining about having to work. Safe to say we won't be returning and will stick with Cafe Nero

Not one if the best costa places to go. Staff are ok. Yet again reward points cant be collected. Same issue given 6 months previous and same before that. Nothing has changed. I think I should have gone to Greggs instead.

Oh my god the Terry's chocolate orange hot chocolate is amazing!!

Typical Costa interior, nice and inviting but unfortunately like so many times now in a Costa, the flat white was like a cup of hot milk!! Why bother guys really

Can't beat a good coffee with a good service

Friendly staff and very helpful

I couldnt use my points for my purchase. They were complaining about their shifts. And i had to inform them twice i was sitting in.

Love the lattes here can be a lil bit expensive compared to other coffee shops but enjoy Costa and the view out of u the shop is nice.

Excellent customer service, treated me well, was patient, large crowds can come in to dine, quick service as well, cheap price for a wonderful cup of coffee, not forgetting excellent quality as well, me and my friends visit this place more than 2 to 3 times a week, splendid!

Good coffee shop but unfortunately when we were there it was a bit grubby. Not the girls fault who were on shift as they were busy. Needs more staff on a Saturday. Nowhere to put empty cups etc. Will be returning though.

Great coffee and snacks. I like this chain better than Starbucks. We were looking for somewhere to hang out and stay warm while waiting for the Stockton Flyer to make an appearance. Make a stop and kick back.

Pleasant cafe with friendly staff

A great Americano, lovely late'

The shop was very busy, but the service was good. A bit slow clearing the tables

A bit pricey after all its just a cup of coffee.Nice place to sit and watch the world go by

Always love Costas very friendly staff and lovely latte

I like it, they make a great cortado !

Love the place my favourite is the vanilla lattè and at the minute the gingerbread cream is well worth a try

Glad to see they now serve filter coffee. Brought my own reusable cup and got myself a bargain.

Lovely staff excellent people skills and very friendly. Would recommend.

Nice coffees and nice and polite, friendly staff

As I said in a previous review of Costa (nearby) it's a good place to sit and chill

Me and my Husband love a Costa. Coffee was still nice and the girls serving us were lovely. But the place was a mess. The poor girls were rushed off their feet, their looked to be only the two of them. One serving and trying to restock, and one making the hot drinks. Toilet was dirty, tissue on the floor, and the floor was. There was dishes across tables and it needed sweeping. Really felt for the girls.

Poor choice of food ..virtually empty ..limited choice

Friendly and lovely place to relax over a cup of their lovely special occasion drinks

As should be with a Costa but with friendly staff

The beauty of the place and the speed of the services and the atmosphere is really good thank you

Seven empty tables all with dirty cups, plates etc still on tables. We were the only people in the queue yet 3 girl staff just chatting between themselves whilst serving us. Had to go to a dirty table and then ask the girls still chatting to come clean it. When we left 25 mins later the remaining tables still had cups plates etc on them with costomers having to move them themselves.

The service was great. Food and drinks were nice especially the brownies and the new strawberry lemonade. There was no toilet roll and three of the hourly checks in the toilets had been missed. Overall, very good

Staff were a bit strange. Coffee OK though

Very busy but served quickly. Cafe untidy with uncleared tables. Friendly staff

Went in this morning for a hot drink before I set off on a trip back home. I got my order quickly and was given good customer service from Leonie and her colleague behind the counter. I enjoyed by tea and bacon sarnie. They double-checked everything and were friendly- cant ask for much more! They’re open from 7am-8pm all week.

Nice coffee on a chilly wet day.

Lovely staff and fantastic coffee☕

Standard level of beverage knowledge. Tried fobbing me off with a medium mocha, only a quarter cup of liquid... A tasty beverage, in the wrong quantities... The Costa down the road is MUCH better 😉

Out of all the Costa Coffee shops I have been to, this is by far the worst. The staff don't interact with the customers, the service is terrible, I ordered cakes and had to go back twice once to get the cakes and secondly to get a utensil to eat them with. When I stay in to drink I don't expect to be drinking out of disposable cups and is by far the dirtiest shop I've had the privilege of visiting, all the tables still had rubbish from the previous customers and the toilet were disgusting with toilet paper all over the floor. I have got to say that I will never return to this shop, even if I was paid to, the manager of this establishment needs to be sacked, as for the staff if they actually spend the time their laughing behind the counter and use it to serve, their would be less customers cueing. In my opinion the premises requires new furniture as the armchairs had holes in the arms exposing the foam and looks like they've never had a decent clean since the shop opened. Absolutely shocking, i wouldnt even bring a dog in to drink from this establishment. end of rant.

Really nice coffee customer service is good always attend Costa for morning coffee

Always lovely coffee and snacks

Slow service and the mocha wasn't great or very hot

Below standard, loads of mess on tables and staff all stood around talking. Ended up sitting outside as they were only clean tables. Maybe a bit of training may be a good idea for staff on how to take away dirty cups and clean tables

Always fine coffee, no matter where you purchase from

Always love a latte from here. Always get my shots of coffee separately as I dnt like it too strong. Also got toasted sandwich and it was 50% or 70% off I can't remember. Tasted so nice. However one of the staff members did not leave a good impression. My sisters sister ordered the exact same thing as me and was charged more when my sister asked if it was right she was snapped at and then I explained mine was cheaper so something was wrong. This time she "dunno" we had to ask her to start over with the order on the till and eventually got the correct price. If my sister had been alone she would of just paid the wrong price due to her anxiety because of how she was spoken to. Better customer service needed. Did want to put 5 starts but staff ruined experience and was not even eating in. It looked clean and tidy which wS a plus.

Go 4 times a week brilliant staff good coffee and mocha

Great Mocca went for the biggest really warmed me up

Really good service. Nice polite staff. Hot food. Drinks well prepared.

I love this place it's great for meeting new people