Tesco Extra in North Hertfordshire

Great selection of products. Wide range of clothing. Nicely laid out store.

lovely staff, very friendly and professional.

Debbie at the Max Spielman photo counter . Very good customer service, helped me out regarding a number of 20 x 16 enlargements . Very knowledgeable and will definitely use her again.

Want to personally thank Adam (had tattoos i think) went out of his way to help us find a specific folder in a specific colour when we couldnt find it in the store. genuinely went above and beyond to help us even made sure it had no marks couldnt be more grateful for his patience and help. hope he can get recognition or a reward for being so helpful. the fact i have come all this way to right a review tells you how amazing he was!! thank you adam

Pretty much everything you need.

Best big tesco to go to especially late at night. There’s a woman who’s always on self serve later at night at the weekend who’s lovely so shoutout to her. I wish you had bought more easter chocolate as it all seemed to run out minus the creme eggs which was a bit of a shame for someone (me) who poorly planned for easter (i’m very busy trust me).

Not a bad store,but why do the delivery shoppers all go round together and keep blocking isles with no regard for other shoppers…home delivery definitely the worst thing the supermarkets have ever done…

Linda the checkouts manager is the worst manager i’ve ever had. She’s unorganised,rude and very bias. This woman messages her staff at 8 or later the night before to ask them to work or tell them what shift they are doing. She is obsessed with all male younger staff and extremely rude to female staff especially the older ladies baring in mind they’ve worked for years at that tesco. Also has a big agenda against the petrol staff and has called them “tramps”. She would also send her male favourite staff to go and get her food whilst everyone else would have to be working still. Not sure how tesco “big bosses” don’t see an issue with her and have never done anything about her behaviour despite numerous complaints against her.Tesco also had a recent rat problem which affected staff doing longer shifts and completely wrote off a staff members car and caused other colleagues damage to their car but no compensation was awarded. would never recommend anyone to work on checkouts unless management is changed.

Absolutely ridiculous that they force people with trollies to self scan in the evenings - no tills open even before 9pm. Close all tills well before 9pm. Loads of staff hanging around the self checkout area, wouldn’t be hard to put one on a till until at least 9pm (which they should be doing).

Was shopping today, for the first time using the scan as you shop. Was all going a lot easier as you could pack as you shopped which is useful in a big shop full of people. When going to pay we was asked to have our bags searched which is no problem, thought the process would be quick. The guy (Sam) looked thoroughly bored and was throwing the food without any care, was just genuinely rude from start to finish. When we were unpacking the shopping we noticed a broken egg. Not happy with Tesco at all.

When you go to the customer service or go in and buy nothing you herded to a door which that drives you into customers who are coming in and very dangerous as when I was going out a customer came in pushing a pram and banged into my arm badly bruising my arm customer service called a manager who didn't ask me if I wanted a chair to sit on but seemed more concerned about the lady who ran into me and very ignorant towards me for some reason after about an hour I decided to go my car as my wife was waiting in my car I managed to drive home but no one from tescos phoned me to see if I was ok, it took three weeks for the swelling and bruising to go but still have a scar on my wrist..what a way to treat a loyal customer who on average spends a hundred pounds in the store and garage week..and in my opinion the management doesn't care aboute pensioners shopping in the store and getting hurt as I'm 77 years of age and dont need to be treated like this at my time of life .....Have found out from a member of the staff that the management file you out the store to meet incoming customers when you dont buy anything or if you have been to cigarettes or by the lottery as to stop shop lifting ,you used to be able to walk from the customer service to the proper way out exit but the store management has blocked this way out ........Have started to shopping in other supermarkets that have much more customer safety in mind

This place has really turned things around in the customer service department. They have always had a very good selection of stuff both household and groceries, their meat products are arguably the best of any mainstream supermarket and Clubcard prices are very useful. There was a period maybe 5 or 6 years back where their customer service was quite toxic but that lasted only a short time and it was back to the friendly store we know and love in this town. The pharmacy could be a bit better run but it’s open 7 days a week until 8pm on weekdays so you can’t really complain if sometimes the service is lacking. Over all this store and its many facilities and services are absolutely essential to the people in this town and the surrounding villages and towns. They have off the top of my head In store travel money and advice Cash point machines x3 Costa coffee Pharmacy Cigarette/lottery counter Deli Bakery Petrol station Electric chargers Huge parking capacity Money exchange Click and collect A lot of self service checkouts

Visit my local Tesco, Baldock, at least 3 times a week. Today waited for someone to slice my bread....ar least 6 employees looked at me and walked on by....until McKenzie stopped from what job she was doing, asked me if she could help and promptly resolved the issue by finding a person who was trained to slice bread. I hope she is recognised for her great customer service! Thank you

Went and got £3 starch card got three symbols won £20 told payout was a fiver asked for card back told no asked for ticket with win on it what you get when you win told no you got a thief working at the lotto cards robbing people and I ll be informing lotto about it ,three matching symbols like crosses is a twenty pound win not five pound swine stole fifteen quid from me

Apple Pay not enabled so the £100 contactless limit applies… super annoying when most other retailers have worked out how to implement this

1) playing simply red - holding back years on the tannoy. Not sure what we've done to deserve that. 2) Taking 15 minutes to recheck my self scan to see if I've stolen anything. Defeats the whole purpose. You either trust me to do the job of all the people you've fired or you don't.

Pleasant store with lots of instore options parcel lockers, money exchange, photo lab. Always bright and clean here, a lovely building too. A good range of homeware and clothing. The ATMs are hidden at the end of the building. Car wash in the car park. I can’t recall a cafe but online it says there is one! The pharmacy is ALWAYS busy here. A decent car park by Tesco standards- some stores have awful car parks with small spaces and set up like a warren but this is okay, with two different entrance/exits. Petrol station too.

I understand power cut can happen but to allow people to carry on shopping only to be told by the little guy in charge of the tills to leave trolleys where they are an leave shop no apologies no coins refunded from trolleys when you spend thousands in the store over a year ....

A large and conveniently located supermarket that offers a range of products at an affordable price.

Now great again staff on the tills . Great to chat with the friendly till staff.

So big and also full of stuff that you need

I shop here about 3 times a week and have often done test shops in different main steam supermarkets and find with the new push on discounts with the tesco clubcard offers it’s always come out cheaper at tesco, the staff always seem happy and there’s a super happy person I often see on the collecting duties that always take the time to give a big happy hello. Helpful tip to all people looking for a double seated trolly? Ask a member of staff they still have inside hidden away and will get you one on request.

Have to give a big shout out to their passport renewal process. Excellent doesn't describe it well enough. My new passport was back within a week (And its Blue)

Really good, clean, large Tesco's. An historic building, in an historic town, this shop fits in well and is just off an interesting high street. The staff are friendly and work hard making it seem so much nicer than many of their shops.

Big, lots of products, friendly, helpful staff. Convenient and local...

The store located inside an old style factory. Good carpark, a fuel station at the entrance. A good selection of products, clean and tidy, friendly staff. A Costa Cafe for hungry showers.

Great store, got all the essentials and more. Lots of services, bank, package collection etc. Employees are helpful.

The staff are professional and organised. I must give a massive shout out to the young man who was extremely helpful at the self checkout today at 4 pm. Also, the pharmacy has taught me tolerance and patience accompanied by a nervous breakdown. I had a sweet elderly lady in front of me whilst queuing. She was collecting meds on, what Only could've been, the entire Anglia region. Finally I was able to actually buy some pain relief. I had queued so long I now have a birds nest on my head with a small blue egg in it.

Used to love shopping here but it is so crowded with big blue online shopping carts now that it makes the store seem very claustrophobic and hard to see the choices of produce

In the land of Tesco Extra, where shelves stood tall, A tale of horror unfolded, a story to appall. An army of creatures, disgusting and grim, Invaded the aisles with a chaotic din. Bodhi creatures they were, smelly and vile, With twisted features and an eerie, ghastly smile. From the darkest corners, they slithered in stealth, Leaving a trail of decay and malodorous filth. Morbidly obese Sam creatures roamed the scene, Their hunger insatiable, their appetite obscene. Like thundering behemoths, they gorged without end, Snatching away provisions, their gluttony to attend. The once orderly aisles turned into a chaos untamed, As these grotesque beings pillaged, leaving nothing unclaimed. Shoppers watched in horror, frozen in their tracks, As the Bodhi army and Sam creatures launched attacks. Yet amidst the chaos, a glimmer of hope emerged, A guardian of Tesco, a hero undeterred. A valiant employee, armed with courage and might, Stepped forth to confront this repugnant plight. With broom and mop as weapons, they fought the grim tide, Battling foul stenches, pushing back the divide. They rallied the shoppers, united as one, To reclaim their Tesco, to undo what was done. Together they rose, against the repulsive horde, Defending their haven, their voices restored. Brooms clashed with tentacles, determination in their eyes, As the Bodhi creatures fell, met with victorious cries. The Sam creatures, weakened, surrendered to their fate, Their stolen loot recovered, reclaimed by the great. Tesco Extra stood tall, triumphant and strong, Defiant against darkness, where justice belongs. The tale of Tesco Extra, a battle to be told, Of grotesque invaders, and the brave and bold. May it serve as a reminder, to cherish what we hold dear, And protect our havens from horrors that draw near.

It's a Tesco. This one lets down the local community by the poor state of its boundaries. The hedges are infested with litter and rats that scurry around and across the carpark 🤢

This is definitely one of tesco's better stores. It's usually good for all veg, unlike competitors that are running short, and it's easy to get around. well stocked with excellent product range, added advantages are holiday money exchange, barbers, photo kiosk, pharmacy,

Ahaask on self service check out very help. Staff knowledgeable friendly. Excellant range of stock, clean calm music easy to park. Surprising amazing architecture facade. Able to buy everything I had on my list and more - thank you.

Went in to use the bureau du change, "sorry sir we are closed and we are all cashed up" "but it is 4 mins before closing" "we are open at 9.00 tmw". #everylittlehelps ....

Must say I am absolutely disgusted to say the least with how my brother was treated tonight in this store! He is autistic and suffers massively with anxiety and managing to get him to leave the house to go into a big social environment is a big enough issue as it is. So to have him return home tonight with my mum, upset and uncomfortable, feeling like he can’t leave the house again because of his experience in this store with your staff really saddens me! Normally I wouldn’t bother and let it go but as it happens I was also in your store 2 nights ago with my mum and received awful service from your staff myself. I also work in a customer service based environment and I understand how tiring and mentally draining it can be. However some people are just pure rude and have 0 manners or respect for others. Kindness doesn’t cost anything! It’s unfortunate as we usually enjoyed shopping here but we will most definitely be changing where we shop in future!

I asked a member of staff in UNIFORM where the crackers for cheese are ( it's not an item I buy everyday & tesco are always moving stock around) To be aggressively told she's done an 8 hour shift and she's doing her own shopping!! Shame on you TESCO for making someone work an 8 hour shift. she should of told her manager, not take it out on a customer or perhaps not wear uniform when doing her own shopping. Floor manager more or less agreed with her actions. That's ok, I have choices, Sainsbury's staff are very polite and helpful, they even walk you to the Isle, well done sainsbury.

Good store but disappointed after travelling a distance to find i was unable to try on any garments due to the changing rooms not being reopened since Covid. Come on Tesco move on, you lost out on any clothing being purchased. I was told by an emplyee to buy everything, go to the disabled toilet and try it on then queue yet again to obtain a refund, REALLY!!!

Huge store. Lots of everything, big clothing section. Toilets, Timpsons, Photos to the far right upon entry.

sans undertale stole my milk as soon as I got home. oof.

Large store, very convenient location, everything sold within, plus car wash service and petrol station and recycling points.

Great shop really nice and big. Huge car park. Really great and there is a costa inside. There is also charging stations for my electric car real nice customers and great to shop with 50 isles

Popped in around 11pm last night wasn't feeling great with heat and an accident I had limping in had to use self service those tills fo not like me😒 so I asked a member of staff for some help and Ollie kindly put my shopping through and Nicola was their again very friendly was so lovely to get some help and wanted to say a big thank you to Ollie and to staff on tills I always get excellent customer service 🙂👍

The best supermarket in the area. It is massive, stocks everything you could want at good prices. Practical layout. Beautiful and historic building. Staff are always pleasant. Ample parking.

Great parking, huge offering, wonderful old architecture, the building used to be a Bra factory many years ago rumour has it.

Absolutely lovely store, has everything you could want from food to clothing and mobile to electrical. After shopping they have a café there for you to sit and enjoy. Only problem is parking during the day.

Definitely recommending this place for shopping

Good Tesco, in the town so helps keep other shops going too

The staff in the store are very pleasant, respectful and helpful. I brought my assistance dog in training in here for the first time and even when I had a medical episode staff checked to make sure I was okay. We will definitely be visiting again!

I have been charged by a self checkout twice because during the payment the machine freeze. The shopping assistant refused to help and said I should contact my bank. Large store but they not interested in offering a good customer service experience. Out of stock of many products, out of date products and empty shelves.

Price increases throughout,very noticeable Good selection across all sectors Better (some)quality than lidl or Aldi but more expensive Noticed they are less good offers recently at Tesco. Every little helps Tesco but not Consumers

scan as you shop system complete shambles 90% of people getting service checks and having to queue in front of exit with no distancing, wasted more time waiting than if i had just scanned at the end

Sorry to say that this store is getting to be a pain to shop in. Today I was held up down EVERY isle by staff picking for the home delivery. Why do they have to go round in large groups, talking to eachother and holding up shoppers? Come on Tesco sort it out.

Typical Tesco. Reasonably priced generally but do need to have Club Card to make worthwhile savings.

Not sure if it’s usual practice for staff to take date expired food from shelf and reserve it for themselves?!! Observed a female member of staff blatantly do this at 7.30 this evening. I could see this from the isle opposite. She bent down labelled the item and handed it to two females with an already overflowing trolley! Couldn’t tell you what the item was but definitely a higher price Xmas item as very large box. Might be nice to give a little back to your customers who pay full price every day of the week and remind your member of staff that if it weren’t for us she wouldn’t have a job. Also might help with your recovery too as we don’t whack our discount card on top either!

My brother had a seizure (he has epilepsy) the team here were exceptional at helping him. Best team of staff and excellent supermarket. Thank you for your help! Merry Christmas! ❤️

Absolutely huge store!!! If you can't buy it here, it hasent been invented!!!!

My partner and l shop very early so we have to self scan there is a young woman called debbie who is 2nd to none she gives 110% and nothing is to much trouble I hope you look after your staff my partner works for NHS but so have all your staff worked thro this pandemic we also would like to say please stop moving things around all the customers talk and some have moved to sainsburys if any thing made us shop else where it would be this

Good stock,plenty of selection, easy parking

Disappointed with quite a few shelves empty and products often not available

Easy to find the products I wanted and at a good price. Check out was very easy and no queuing.

I'm not from the area and popped in to see if I could get an in car charger for my little boys DVD player as I was about to drive back to Devon (4 hours) and I realised the DVD player was out of battery! I spoke to Ryan in the electrical department, he couldn't have been more helpful, absolutely fantastic service. Unfortunately they didnt have what I needed but he spent time to look through packets and even see what was available elsewhere in the area. Customer service at its finest, thank you Ryan!

A good supermarket but ghee they keep changing the layout, a bit annoying

Parking ,car wash ,good groceries selection, petrol station .One of my favourite stores .

No socal distancing inside was little crowed otherwise lovely place to be.

This sudden surge of personal shoppers all over the place is the exact opposite of a customer-centric approach. Today, after being blocked three times by two personal shoppers completely blocking three different aisles, I left and went to Aldi where I can shop freely. These personal shoppers have no regard for regular customers doing their shopping. What's worse is that Tesco management is regularly walking the property and do nothing about it. And also, they've been rearranging the shop for 2 months, completely changed the layout of the market probably around three times already and I'm fed up trying to figure out where things are.

Shop alone is not a thing here - couples, big families are all welcome to crowd the store to a very uncomfortable level. If you are a family, seems it is ok to meet another family, not social distance and remove your masks. Saw this with a staff member nearby. Maybe they were exempt but 5 adults, unlikely. Even so, keep distance? No enforcement of regulations, I would say no COVID-19 but that would be clearly wrong. The worst example of any store I have seen since last March. Disgusting, disappointing and beyond poor.

In the middle of the biggest spike of Covid we have seen so far, Tesco Baldock decide to rearrange the layout of the store!!! What used to be a fairly straightforward and speedy shopping experience, has now turned into everyone doing multiple laps of the store trying to find what they're after and spending twice as long in there. The management of this store must be living on a different planet to the rest of us!

Big, fairly well organised tesco

Idiots decide at worst point of lockdown to narrow aisles and shuffle product positions. Smart thunking.

A big Thankyou to Jane from baldock Tesco who decided to tell me I hadn’t paid for my shopping whilst trying to snatch it out my hands after I’d showed her the transaction coming out of my bank... absolutely disgusting customer service skills.

Plenty of fresh produce also good selection of other products. Friendly helpful staff

Has a very friendly staff and a great selection for whatever you need.

Good disabled parking very near shop entrance, SD in place and staff all very helpful and friendly.

Normal Tesco's good choice of produce lovely and helpful staff very clean

I needed to shop as I haven't been for about 3 weeks and had run out of nearly everything. Was told there are stocks in the shops. I drove around and found Tesco in Baldock did not have queues. I parked and went inside and I was shocked at the lack of 2 metre length that customers and staff were ignoring. A lot of them did not wear either gloves or masks. As this was a new shop for me I had to keep asking where things were and although I stood 2 metres away, the assistant would come and talk in my face. I did ask one why she wasn't wearing safety equipment and her answer was that she had to change masks regularly and it was too much work!! So there we have a huge store where both customers and staff were not following the rules and I spending most of the time running away from people. I am a pensioner with an underlying vulnerability but like so many others in the same situation, where it is not easy to get assistance, we have to do things ourselves. Tesco, your shop was a breeding ground- please do something about it.

Still overpriced, just been there, I would've had much more for my money in Aldi, and why not drop the prices 10 years ago, why boast now about the fact you've ripped us off all those years?

I can only agree with some of the other comments regarding the random check when using the hand scanners. I have been there twice in the last 12 months and been selected both times. This time I removed my bags and left them to put everything back. Went to sainsbury's instead. I also found that a huge amount was out of stock, had to wait age's to get my bread sliced by some grumpy guy who seemed to have too many other jobs and asked for a chicken to be kept warm from the hot food section and was blankly refused. I always do this in sainsbury's and waitrose, which is were I will be going in future as there I am treated as a customer and not a potential shop lifter. I would add that it pains me to leave a bad review as I have a large shareholding in this company, which were doing quite well a few years ago. They are not showing signs of being a good investment now and I can now understand why. I will be selling my stock on the first opertunity as my experience dose not inspire confidence.

What a waste of 45 minutes shopping! EVERYTIME I use the scan as you shop, whether I spend £20 or £200, I get selected for a "random" check where I have to remove everything from the trolley and rescan. This is NOT random if it chooses me EVERYTIME. Anyway, today I left my entire weeks shopping in the trolley with the girl at the scan section. Now I need to go to Sainsbury's. I will never ever go to Tesco's in Baldock again. I have spent tens of thousands of pounds there over the years and am clearly being discriminated against as though I am a thief. I wouldn't mind if I'd ever missed scanning something but I haven't! Tesco you should be ashamed of yourselves! So, my question is... How can I get my pound coin for the trolley back?

Tesco's have best selection near me and is in walking distance ,but prices are creeping up

Car wash is a joke. I got charged £58 to clean the inside and outside of my car as well as cleaning two front seats. The price for a Tesco car wash for exactly the same in the past has been at least a third less. Not only that, when I came back to my car it was still covered in dirt and the seats inside were stained with goodness knows what. The dashboard was filthy and my head unit had been tampered with meaning I had to phone up the manufacturer to get my phone reconnected to Bluetooth and languages changed etc. They refused to clean it further and I was forced to pay for a service I didn’t receive. HOWEVER. Tesco itself is fab, I use the shop every week and it’s nicely organised. 5* for Tesco but if 0* were possible for the car wash I would give 0*.

Everything what u need from Tesco, nice carpark

Every week I use scan as you shop and every other week I get a random check . This is getting ridiculous defeats the point of scanning yourself. Think I will start shopping elsewhere.

Arrived and used the self scan system. For the 4th time in 5 visits we were selected for a search. This is supposed to save the customer time. I can assure you it doesn't. Had to wait for assistant and then searched. I am not a theif and have no intention of becoming one. This was the last time we will use the self scan. But I will check every receipt for mistakes and claim back any errors. Rubbish system, or lack of trust by Tesco.

It's OK. They dont seem to change product including non food items so it is getting a bit boring uess I need basics

Some of the items on offer at the moment are far cheaper than other supermarkets nearby

Staff are great always willing to help

Worst Tesco in the UK . All staff are rude and unhelpful . I hate this shop with a passion .

Serves all my needs, food, drink, fuel, car wash. One stop shop.

Second visit in a row where I've used "scan as you shop" and been "randomly" selected to have every item re-scanned. On the latest occasion I had several hundred items which took them 20 minutes of ransacking my carefully packed bags (it was 100% accurate [again]). Ridiculous policy and massively inconvenient. Taking my custom elsewhere.

Good prices with some great offers.

Very pleased with the thoughtfulness of caulis, carrots, Brussels, parsnips and some spuds all at 29p each. At an expensive time families can have the traditional veg and choose what to spend on the rest. Parking was good and staff were around restocking which means you could find someone to ask.

Prices are a lot higher than sainsburys.

Prompt friendly and helpful service .

Went especially to stock up on Stellar lager and the shelves were empty wasted 8 milermil journey from home to nearest extra store

Shelves well stocked, very helpful staff & quick efficient checkout

Rudest staff ever! They refused to deliver as there wasn’t a over 18 in the house, understandably (apart from the fact they have allowed it every time before!) so we called back trying to find out when they could deliver it again as there where items in there that we needed that day and they raised there voice to my girlfriend when we trued to be as polite as possible, unbelievable

Apart from the wonderful Tesco food, free parking in an enormous car park, the staff are always very nice and sociable, polite and helpful. This giant Tesco store stands behind the 1924 art deco facade designed by PHS Burditt built of crushed bricks concrete for a film processing company called Kosmos. In 1928 it was taken over by the Full Fashion Hosiery Company, Tesco have been there since 1983.

Used Tesco for years not perfect but a good well run shop and petrol station.

A great Tesco supermarket, excellent selection and tons of parking.

Very good, staff usually friendly except my old bully working there. The shelves are usually stocked well.