GastroRanking-logo
Score
OpinionsNoteGoogle403.6

comment_iconOpinions

Appalling customer service experienced here today. When ordering we said my daughter had a dairy allergy and could they make scrambled egg to accommodate this. The scrambled egg came out and looked quite milky so went to query if it had milk in. Was told yes it did and I responded by saying but we asked for it to be dairy free. Without any offer of apology, the lady serving went into a confrontational and completely unnecessary lecture about how we should have specifically said 'no milk' as saying 'dairy free' wasn't specific enough. I told her that was ridiculous but she refused to back down and offer any sort of apology or offer to change the order. I was absolutely perplexed at her atttitude. She shouldn't be working anywhere near food. I asked for our money back which she refused and went to speak to her manager about me. She just walked away and put her hand up with her back to me telling me to go away like a juvenile (despite likely being in her 50s or 60s). Another customer commented how ridiculous her attitude was. Thankfully, the manager was excellent and offered our money back and the dish we ordered. He bought it over himself and said the staff member in question had and attitude issue. Unfortunately by that point, the damage had been done. Her attitude could have caused serious illness to my daughter - thank goodness we checked even though that shouldn't have been necessary. Would highly recommend avoiding this cafe, especially if anyone has an allergy.

site_logo

Tim TT . 2024-11-24

MORE AT Google

Went here today and, due to a lack of vegan options in the cafe, we brought some food into the cafe as well as ordering from the cafe itself (the food was also brought in the tesco the cafe was in). One of the staff members, let's call her Clara came up to us and told us we could not eat the food. She kept intimidatingly staring at us from all over the cafe while we were waiting for our food. The person with dietary restrictions was therefore very hungry while refraining from eating and felt very uncomfortable. There was no signage warning us of cafe food only, so this person ate her food anyway. Clara proceeded to whisper into her managers ears until another of our company went up to confront them. Clara's attitude was horrible, she was more concerned about breaking the rules then the actual manager was, who contributed very little (possibly because he knew it was not a big deal) to the conversation. Clara made a scene and raised her voice. She turned something small and would not effect her or the cafe at all into a huge deal. They offered us a refund and so we left to go to the brand new Greg's downstairs, which did not at all mind that we brought in food from the tesco sushi place. Again, when we brought food into the morrisons cafe they did not care at all. The St Neots teco cafe is much nicer and the staff there are friendly and not intimidating or rude whatsoever.

site_logo

Eve Thomas . 2024-02-04

MORE AT Google

Unfortunately very poor. Food came out at different times, probably a good 5 minutes for the final dish. Quality of food wasn’t great. Toasted sandwich wasn’t toasted.

site_logo

Angela Stonebridge . 2023-12-28

MORE AT Google

A regular customer - service is excellent, friendly and speedy. Good and drink always spot on.

site_logo

Roger French . 2023-10-31

MORE AT Google

Great food and customer service 👌

site_logo

Farzana Azam . 2023-09-21

MORE AT Google

Dreadful service and before 1:00 pm ran out of children’s sandwiches !! When kids are on holiday !!! Waited for 20 minutes for our food then we were told we have to wait at least another 15 mins and apparently they hadn’t told to the staff at till at time of ordering that the service will be delayed ! And when asked for money back they charged us for tea that wasn’t consumed. Will I visit that cafe again ??? You can work it out !

site_logo

Ali Reza simaei shahrestani . 2023-07-25

MORE AT Google

Excellent service, good menu choices. Staff very accommodating .

site_logo

Sara Louise . 2023-07-13

MORE AT Google

Nice coffee and a decent 🥑 toast

site_logo

Tushar Khandelwal . 2023-06-17

MORE AT Google

Food was quick and if good quality But pricy for what it was but everything seems pricy at the moment

site_logo

Tom Burke . 2023-06-10

MORE AT Google

Fast and friendly staff food was good

site_logo

Scott Reynolds . 2023-04-20

MORE AT Google

the staff and the service are top notch! tasty food and served on time! It's a very warm and welcoming place, spacious and colorful!

site_logo

Ramurescu Mihaela . 2023-03-21

MORE AT Google

Nice dining facility within Tesco. Quantity of beans in English breakfast is a bit less but overall ok.

site_logo

Neha J . 2023-03-03

MORE AT Google

Terrible portions!! Terrible service! Paid £5.95 for 1 hash brown, 1 piece of toast, a feeble portion of beens and dry horrible veggie sausages. When I asked for help from the staff, to ask if they may possibly make the breakfast up to the value of £5.95 they were more than happy to tell me all the reasons why they are not allowed to do so and how I was wrong to order the way I had, when surely the staff could have tried to explain. I've spent many years working in hospitality and would have always gone out of my way to make sure the customer was happy with the food. In the current cost of living crisis I found this absolutely shocking. I don't exactly have the biggest appitite in the world, I paid close to £6 and my hunger hasnt even slightly been curbed. I would avoid!

site_logo

Caitlin Casteel . 2022-11-15

MORE AT Google

Enjoyed a tasty brunch with friends. Staff were friendly however the atmosphere is lacking but of course it is a supermarket!

site_logo

Valerie Sage . 2022-11-03

MORE AT Google

My friend and I got the crispy chicken burger and both ended up getting salmonella. Definitely avoid this place!!!!

site_logo

Hannah Contreras . 2022-06-05

MORE AT Google

Great place for a coffee, lunch or a quick bite. Friendly hard working staff who do their upmost to give quality service. Only downside is that they can get really busy at weekends, but that just goes to prove how popular this place is

site_logo

Julia martins . 2022-03-16

MORE AT Google

The most incredible and friendly staff work at this place, The food is actually a much higher standard than what you would expect from a supermarket cafe, every time I go in there my food is amazing. However, there was on visit where I ordered the buttermilk chicken burger, it is usually amazing but the chicken was really tough horrible to chew. I asked for a new one but it was the same as the other one however this situation was dealt with by a very understanding, calm and patient member of staff 4*, Incredible coffee, atmosphere staff and food, loses one star due to the burger but it was taken care of thanks to the staff. INCREDIBLE JOB GUYS!

site_logo

HatopR6 . 2021-12-24

MORE AT Google

Friendly staff. Very covid friendly. Good atmosphere.

site_logo

Donna Marie Culff . 2021-04-13

MORE AT Google

Good quality breakfast at a very reasonable price.

site_logo

Groot 1407 . 2020-10-03

MORE AT Google

Poor service. Front of house server very rude and abrupt. Staff unhappy and dragging their feet at a busy period. Food average and price increase for extras. On the plus side the table and floor was clean and the mocha nice

site_logo

Andy S . 2019-12-21

MORE AT Google

Very friendly staff, three of whom have been awarded Customer Excellence Awards. The Cafe itself is Cafe Excellence. Excellent food and coffee, hot chocolate, tea including herbal teas. Delicious cakes, scones. Breakfasts, lunches and snacks. Very good children's lunchbox selection. A very good meeting place, can use laptops there and connect to wifi. Manager, Michael is a top guy and has an excellent relationship with his staff, especially during very busy times.

site_logo

Cheryl Gresswell . 2019-11-27

MORE AT Google

No trays at front scone was very dry npt many staff mostly taking. Food on floor not bin cleaned up . NOT HAPPY

site_logo

Wendy Wallace . 2019-08-19

MORE AT Google

Well i thought a change would be good but clearly not here. The staff are clearly not happy there or morning people, Not one smile, customer service was none existent and the food taste microwaved! Wont be going back here!

site_logo

Zoe Cotton . 2019-06-12

MORE AT Google

Have been here in the past and not rated it due to food and staff but today i would rate it more than 5 star if i could just from the service we received from Haley. She is a complete credit to your staff, she was very welcoming and friendly and really wanted us to have exactly what we wanted so took the time to change items on my breakfast and add how i like my bacon etc cooked. Every customer thay was greeted by her left with a smile as she's so smiley and friendly

site_logo

Michelle . 2019-05-14

MORE AT Google

Do not use this cafe in the morning, staff are incapable, coffee lukewarm, bacon baps cold - if they arrive at all. Lunchtime and pm staff superb, young, proficient and professional with equally good food. Get a grip manager, although I doubt that extra training for the morning staff will suffice.

site_logo

Thomas Moore . 2019-04-18

MORE AT Google

New manager has really turned this place around food and service is really good.

site_logo

val lawlor . 2018-09-04

MORE AT Google

Good, affordable food. Flexible enough to customise order to suit my autistic child.

site_logo

Simon Wilkins . 2018-06-18

MORE AT Google

The coffee is the worst I had for a long time Weak without taste All day breakfast was about ok but not really best value for the money Sausages under cooked Presentation was good

site_logo

Eddie . 2018-02-09

MORE AT Google

Misleading above the sign that says cafe.

site_logo

Simon Norton . 2017-08-24

MORE AT Google

Similary restaurants in East of England

restaurant_img
3.6

145 Opinions

location-icon2 High St
Chinese
outdoor_seating_106427takeaway_106427delivery_106427

It's been a bit ropey for years, but reading the reviews I thought I'd check ok the Credit Card Situation and nothing has changed. Dismissive, rude staff as ever. "Bank transfer or cash only". Someone ought to put a call in to HMRC methinks...

restaurant_img
3.6

377 Opinions

location-iconUnit 3 Caxton House Broad Street Broad Street
outdoor_seating_330222takeaway_330222delivery_330222

Food was so cold it was un edible

restaurant_img
3.6

235 Opinions

location-iconChurch Street
British
outdoor_seating_185787takeaway_185787delivery_185787

The place was a little run down but the food on the buffet looked nice.

restaurant_img
3.6

883 Opinions

location-icon 31 West Green
British
outdoor_seating_315takeaway_315delivery_315

Was very well looked after and made my brother's birthday a special occasion. Staff were friendly and attentive. Special care was taken to set up a bottle of bubbly before we arrived. Care was taken checking for allergies both on arrival and when taking the food order.

restaurant_img
3.6

694 Opinions

location-icon105 High Street
Other cuisines
outdoor_seating_185786takeaway_185786delivery_185786

We waited 50 minutes for the food which was poor. My husband returned his burger and the sweetcorn was reheated and soggy.